Honestly, I was going to just leave well enough alone and chalk this up to lesson learned but flycurvy sent me an email asking for a review, so here it is. The products I received were nothing like th... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This has been the worst experience I've ever had buying something online. I will never again in my life buy from Fly Curvy. Their refund system is absolutely outrageous. They make you take pictures o... Näytä lisää
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The customer service was excellent, I had concerns & wanted to return my dress but they gave me option's which I appreciated. Instead of spending money on returning the dress I took a partial refund... Näytä lisää
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BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Yhteystiedot
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, Kiina
- support@flycurvy.com
- flycurvy.com
2,0
Välttävä
837 arvostelua
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Ordered a dress still have not received…
Ordered a dress still have not received a shipping email. Sent an email and the response was thank you for your purchase. Not even an answer to what the question was. Still no dress. Guess I’m out $75
30. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Tanya Wells,
We are truly sorry for the distress this has caused you. Our lack of proper communication in response to your initial query is unacceptable, and we deeply apologize.
Our customer service did inform you that your package would not arrive within the expected time, but we understand that this doesn't make up for the overall inconvenience. Additionally, it's important for you to know that as long as the package has not been shipped, you are entitled to cancel the order and receive a full refund.
We have sent you an email regarding this matter. Please do check your inbox as it contains important information on how we plan to resolve this. We know that you are still waiting for your dress and have already spent $75, and we are committed to making things right.
We value your business and will take steps to improve our communication and service to ensure this doesn't happen again. Thank you for your patience and for bringing this to our attention.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I ordered many tops ans a bathing suit…
I ordered many tops and a bathing suit for my trip at the end of July. Didn't get my order, contacted them and they told me that the address I provided was wrong, it wasnt. When I asked for a full refund, I kept getting different answers...30% - 40% and then they said MANY months later ,November, that they could reship my order, so I accepted. Well I now have gotten my package and nothing fits...not happy for all the BS I was given to now nothing fitting. I hope to get a full refund , but as I read these comments, I won't hold my breath... I would have given a 0 if I could have.... DO NOT BUY FROM THEM!!!!!
30. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Anik,
We sincerely apologize for the inconvenience and dissatisfaction you've experienced with your order.
Regarding the initial delivery failure, the reason it was marked as an address issue was because your address did not have a door number. Our shipping process is based on the address provided, so when you requested a refund, our initial offer was a partial refund. But since you didn't feel satisified, we reshipped another package.
We hope you can understand that the partial refund was offered based on the fact that we had shipped the package as per the given address and the size you picked at checkout. Since you didn't feel satisfied, you can forward the communication to our customer complaint team to escalate the matter to address the issue.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy team
complaint@flycurvy.com
What was ordered was very far from what…
What was ordered was very far from what was received. For a start it was miles too big . Secondly it looked like curtains . Unable to find return and to add to that it was much more than the advertised price . Can’t even I sell it .$140 of rubbish
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize that the item's fit and quality fell short of your expectations.
Because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy team
complaint@flycurvy.com
$128 + shipping on a $82.99 dress
Was charged $128 for a dress that was advertised as $82.99. Then was charged $16.99 shipping fee which I'm ok with but that was added to the $128 charge and site says free shipping over $99. .and to top it off they sent me the wrong dress and told me that it's the correct dress.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Haley Collins,
We apologize for any inconvenience and frustration this may cause you.
We understand that you were wrongly charged for the shipping fee and that you received the wrong item. This is unacceptable and we take full responsibility for these mistakes. We are currently investigating the issues and have used complaint@flycurvy.com to contact you to resolve it. Please check your inbox.
We value your business and are committed to making it right. We look forward to hearing back from you. If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to help and will do everything we can to ensure your satisfaction.
Thank you for your patience and understanding.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Very slow shipping despite times quoted on website.
I ordered a dress for Thanksgiving on October 29. On the page the dress was listed as a preorder and it stated it would be shipped no later than November 10. I contacted them November 13 and they informed me that the dress hadn’t shipped citing quality concerns. They said it would ship in one week. It finally did ship on November 20. It’s now December 6 and still no dress. Maybe I will get it in time for Christmas.
29. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Samantha,
Please accept our sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress.
Upon inspection, we found that your order had been shipped. You can contact us to get more shipping details or just check the email we sent you ealier via complaint@flycurvy.com to get the latest update.
If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Shipping took 1 and half months and dress not like picture in color or layers of skirt!!
I thought this was a great website for bigger women. But I received the dress that was a different color from the picture showed, also the layers in the skirt weren't many like the picture showed. Their return policy is horrible. 30% back, 50% discount or full return with me having to pay for their expensive shipping!! I don't think so! How about full refund and free shipping? Really!!
3. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Flycurvy team
complaint@flycurvy.com
Wide range of clothes
You have such a wide range of clothes, that also cater for the bigger gals. Nobody wants to look like a sack of spuds. I use to be so disappointed with clothes when I was younger, now I can’t decide which one I like the most. It’s a working progress???
If a girl puts on your clothes, they will truely feel like a princess, no matter their size.
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Don't order if you expect reasonable delivery times and decent customer service and communication
I ordered two items from FlyCurvy. The first arrived relatively quickly, but the second was only shipped after 32 business days. When I first reached out to customer support, I was told my order was scheduled to ship on November 16th and informed that while I would not receive it before the event I ordered it for, it would be a great addition to my wardrobe. I was also offered a $10 discount voucher for the inconvenience!
However, that date came and went without any communication from FlyCurvy. I followed up on November 21st with a firm but respectful email, only to receive a response that was disappointing and lacked sincerity. I was told the "slight" delay was to ensure product quality, but there was no apology, and the tone suggested that the delay was just bad luck on my part.
The lack of proactive communication about the status of overdue orders, along with the poor customer service, was not what I had expected. Based on other reviews I’ve seen here, I’m doubtful returning the item and getting a refund would be any easier. Lesson learnt - this experience has left me with no intention of ordering from FlyCurvy again, even with a $10 discount!
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Jenni Pierce,
We are truly sorry for the abysmal experience you've had with your order. Our goal is to provide excellent service and timely deliveries, and we clearly failed you in this instance.
We understand that you ordered two items from us. While the first item arrived relatively quickly, the second item's shipping delay of 32 business days was unacceptable. When you initially reached out to our customer support, the lack of proper communication and the failure to meet the promised shipping date on November 16th was unacceptable.
Regarding the unsatisfactory customer service, we have a dedicated customer complaint team. This team is specifically set up to handle situations like the one you've faced. We are aware that the response you received on November 21st was disappointing and lacked sincerity. For that, we are deeply sorry and have forward your feedback to the relevan personnel to review and improve.
We want to inform you that your second item has been shipped. We have sent an email from our customer complaint team to sepcify details. Please be sure to check it.
We understand that we have let you down and we are committed to making it right. We hope that you will give us an opportunity to regain your trust in the future.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Do not support this business!!
I purchased a dress without reading reviews which was a big mistake! The dress was extremely poor quality and did not look at all like the picture. I requested a refund and as everyone else mentioned they offer to refund part of the money and you keep the product or can follow their strict process to send the item back, once I said I would return the item, I still was given an offer of more money refunded without the product being returned and again pushed to return the product.
I followed the return instructions to a tee, send tracking information and was told when they received the product it would take 5-10 business days for money to be refunded. At 10 days I contacted them again following up the refund only for them to now tell me that it will now be processed and that it can take up to 7-15 business days to receive the refund.
Not good enough especially when the full amount of the product is not being refunded.
Never purchase from this company… it is a scam with poor quality clothes and the worst customer service I have ever experienced online shopping!
22. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Breanna,
We are extremely sorry for the unpleasant shopping experience you had with us. Your feedback is of great importance to us, and we take full responsibility for the disappointment.
First, we want to sincerely apologize for the quality of the dress not meeting your expectations. We should ensure that our products are accurately represented in the pictures, and clearly, we failed in this case.
Regarding the refund process, we are deeply sorry for the confusion and the extended waiting time. There have been some miscommunications and inefficiencies in our system that we are working hard to correct. We are not a scam, and we do value our customers. Our intention was not to make the refund process difficult, but it seems that we made several mistakes along the way.
To address this situation promptly, we have used complaint@flucurvy.com to follow up on this matter, aiming to rectify the situation to your satisfaction. Please check your inbox (or spam folder if necessary.) We hope to hear from you and that this issue is resolved ASAP.
If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Horrible Dress
I just received my dress in the mail after ordering on October 6th. It’s like the dollar store tried to make this dress. So disappointed. You can see the stitching and the material is so cheap. DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY! Now I’m out $80! It took
So long to get here, I can’t imagine how long it will take to get a refund…. Maybe by next Christmas 😭😤😡
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy team
complaint@flycurvy.com
If I could do zero stars I would.
If I could do zero stars I would.. this place is a joke. In September 2024 Ordered a dress was too big returned it. 100’s of emails. It is being processed.. BS!! I have not received a refund.. had to pay extra $70 to return the dress as well. So much Out of pocket and still nothing to wear!!
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Ada,
Please accept oursincere apology for any frustration you might experience. We understand it's unacceptable to receive the refund much later than expected, especially when you paid to return the item. In such a case, you can escalate the matter to our customer complaint team to have the problem quickly addressed.
Upon inspection, we found that the refund had been issued on our end. Please refer to the screenshot below the email we sent for verification. You should receive it within 1 to 5 business days of the response. Addionally, as a token of apology and compensation for the time waiting, we would like to offer you a gift card code.
If you have any follow-up questions, please feel free to reply to the email we sent earlier via the address below. We are here to help.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I order a dress for my sons wedding…
I order a dress for my sons wedding 2months ahead of time which never came.I I ask for a refund multiple times ,they finally got back and said they returned it to pacy something ,and I have know idea what that is so I never got my refund .I messaged back again with no responds
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello Robin,
Upon inspection, we found that the support team had responded to you saying that the refund had been isssed to the original form of payment. Please refer to the screenshots in the latest email we sent you to verify it by yourself.
If you have no idea where to check the refund, we suggest you check your transaction history and contact the bank to have further enquiries.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
The Flycurvy team
complaint@flycurvy.com
REPORT THIS WEBSITE TO THE FEDERAL TRADE COMMISION!
I honestly wish I read a lot of these reviews before ordering from this company because it seems a lot of people are all having the same issue. I ordered a dress on October 8th and the shipping clearly stated 7-12 business days. I waited that amount of time and then messaged their support email and they told me that it’s “international” so it would be 20-30 days before I received the dress and then had nothing to say about the 7-12 business day shipping they clearly advertise on their website. It’s now been 35 days and I emailed them again yesterday just saying that I want a refund I don’t care about the dress anymore, the wedding I was going to is long done and over with. Of course they said we “strongly” suggest that you try the dress on first and then we can start your “return process”. Like, no. It’s not that hard to just refund money. If they were a real company they would have no issue doing so but they are scammers. DO NOT BUY FROM THIS WEBSITE. I have reported them to the Federal Trade Commission and I STRONGLY suggest you all do the same.
13. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Katy Carney,
We sincerely apologize for the distress and inconvenience that you have experienced. Our company values every customer's satisfaction, and we are well aware that we have let you down this time.
Regarding the shipping time discrepancy, international shipments recently has been subject to various factors that unfortunately led to the extended 20 - 30 days or more in your case. This is not an excuse, but we are constantly working on improving our communication to make such information clearer to our customers.
As for the refund process, we understand your point of view completely. Our standard process may seem rigid, but it is in place to ensure fairness for all parties. However, in your situation, we should have been more flexible.
We have sent you an email to follow up and offer possible solutions. The email is not just formality but is meant to show our intention to resolve this matter properly. We earnestly hope that you will take a moment to look at them and respond.
Once again, we are deeply sorry for the trouble, and we look forward to your reply to our emails.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Buyers Beware, Flycurvy Untrustworthy
I have recently made an order from this company and am kicking myself. I was looking for reviews like the ones I have only NOW found on Trustpilot. I haven’t received the item as yet (which was supposed to be delivered today - Nov. 12th) and just saw a notice that it is now expected to be delivered on November 18th. I was supposed to wear it on November 15th- to a wedding. I now have nothing to wear and no disposable income to buy another dress. This is what I get for putting my faith in a new company.
If you are ordering from Canada and you need a dress for an upcoming event - my recommendation is to avoid flycurvy. Even if the dress is stunning (who knows at this point), it won’t matter if you don’t get it in time. I now know that this company gives delivery dates that it cannot honour.
The dresses are made and shipped from China (not the US as I had previously believed) which I only found out because the original tracking info literally showed me a map of a place in China. While I have no problem with items being manufactured in China, I am angry because the facade of the dresses being nearby is what made me purchase from flycurvy.
I do not like the deceitful nature of the company - I recommend avoiding it at all cost unless, of course, you have lots of money and time to waste.
EDIT in Response to Flycurvy:
Doing your best to estimate shipping means managing the expectations of your clients. In order to do this - you ALWAYS give a date beyond what you actually believe to be the expected delivery date.
This way, if the garment arrives “early” then fabulous - you’ve gained a clients trust and they’ll just think “Wow, this company is fast!”. If however, it is delayed, the client is none the wiser and isn’t ordering too close to an event date. It doesn’t mean they’ll never order, it may just mean they don’t order THIS time because they won’t get the item in time! They’ll know next time they need a longer window in order to order the garment!
When I see an expected delivery date - that is when I expect my items to arrive (within one or two days - not 6+ days). We live in a world where, as a business, you can’t afford to disappoint your clients this way - there is far too much competition.
I highly recommend that you extend your shipping dates - gain back trust if you can. Then, the odd mishap with a dress won’t be that big of a deal. Honestly if the dresses ARE as beautiful as they appear, you could have a great business, but 49% of your clientele is giving you a 1 star review - MAINLY due to your unacceptable shipping delays! It’s a simple fix and it annoys me. Enough with the grand apologies - fix the problem - extend the dates you are telling clients. You offer good sizes (and apparently decent quality, according to many who got their dresses) so you could be very popular, but enough of the excuses!
11. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear A G,
We sincerely apologize for the inconvenience and disappointment this has caused you. It is verified that both shipping time and delivery time of you order are within the normal range, but we understand that in your case, it has not met your expectations. We are truly sorry that the dress might not arrive in time for the wedding as you had planned.
We do our best to estimate delivery times accurately, but sometimes unforeseen circumstances can cause delays. We value your feedback and will use it to improve our communication and service in the future.
Again we extend our apology. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Flycurvy team
complaint@flycurvy.com
A response to the added part
Dear A G,
We understand that no explanation can undo the inconveniece caused on you. We have used complaint@flycurvy.com to send you an email earlier to offer you a gesture of compensation. But we have not yet receive a reply. If you have any other feedback, we would appreciate it if you could share it in your repsonse to the email.
If you have any further questions or concerns, please don't hesitate to email at the address below.
Best regards
Did NOT get what I ordered. . . .
I ordered a floor length floaty gold dress and they sent me a stiff above the knee black dress with gold leaves painted on the bodice.
When I contacted customer support I was told the gold dress was no longer available so they sent the other as a replacement! Why didn't they tell me before they sent it, then I could have chosen something else.
I was offered a 50% refund without having to return the other dress (which doesn't suit me at all).
Not a satisfying experience at all.
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize that the size of the dress didn''t work out. You can reach out to us at support@flycurvy.com to sort it out. And you can also esclate the matter to our customer complaint team if you don't feel satisfied with the previous solution.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Flycurvy team
complaint@flycurvy.com
Beautiful dress- too long shipping!
The dress I ordered for a wedding was beautiful however it took almost 2 months to arrive. I didn’t get it in time for the wedding. While I love the dress and would love to order more I won’t because of the shipping time. It totally ruined the excitement. It was a perfect fit. Sizing was accurate.
11. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Dawn Garcia,
We are so very sorry for the extremely long shipping time that spoiled your experience with us.
We understand how much you were looking forward to wearing the dress to the wedding, and it is truly a pity that it didn't arrive in time despite being a perfect fit and having accurate sizing. We are fully aware that the long shipping time has dampened your enthusiasm to order from us again, and we deeply regret this.
We are taking steps to improve our shipping processes to ensure that such long delays do not occur in the future. We hope that you can accept our sincere apology and give us another chance to serve you better in the future.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Don’t ….just don’t
Don’t ….just don’t - clothes don’t fit - the clothes you order will arrive over a month after promised and too late for the event you ordered it for - then instead of giving a full refund,
You have to jump through hoops to get a 30% refund with no return-
Save yourself the hassle and just DON’T!
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Shelley G,
We sincerely apologize for the inconvenience and disappointment we have caused you. We are fully aware that the shipping time has far exceeded what was expected based on our standards.
We understand your frustration about having to consider shopping for another dress due to the delay and the fit, and we are doing our best to optimize the shipping process.
As we previously communicated with you, we have already begun to issue the refund according to the agreement we reached. We are now actively working on expediting the process to ensure that you receive the refund as soon as possible.
Thank you for your patience and understanding. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Flycurvy team
complaint@flycurvy.com
À fuir
Commande passée le 4 octobre 2024 débitée de mon compte le 5 octobre (le lendemain).
Aujourd’hui nous sommes le 7 novembre et ma commande est toujours en statut " vous recevrez un mail à expédition de votre commande " !!!
Je les ai contacté via leur site, ils m’ont assurés un départ de livraison le 1 novembre hors à ce jours toujours rien !!!
Ils m’ont proposé un remboursement mais je préfère l’article que j’ai acheté surtout que c’est un cadeau que l’on me fait …
Il est sûr que je ne commanderais plus chez eux et qu’il est évident que je ne leur ferais pas de pub !!!!
4. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Chère Christine,
Je suis sincèrement désolée pour le retard de livraison extrêmement long que vous avez subi. C'est totalement inacceptable et nous nous excusons sincèrement pour la gêne occasionnée et la frustration que cela vous a causée.
Nous recherchons actuellement la cause profonde de ce retard. Nous comprenons que vous avez passé votre commande le 4 octobre 2024 et qu'au 7 novembre, elle n'a toujours pas été expédiée comme promis. Nous nous excusons également pour la désinformation concernant le départ de la livraison le 1er novembre.
Étant donné que vous préférez recevoir l'article plutôt qu'un remboursement car il s'agit d'un cadeau spécial, nous ferons tout notre possible pour accélérer le processus d'expédition. Par exemple, nous avons marqué votre commande comme prioritaire afin que l'entrepôt expédie votre commande en premier lorsque l'article sera disponible.
Nous savons que cette expérience vous a conduit à décider de ne plus commander chez nous et de ne pas nous recommander, mais nous espérons qu'en faisant amende honorable, nous pourrons regagner votre confiance à l'avenir.
Une fois de plus, nous sommes profondément désolés de cette situation.
Cordialement,
The Flycurvy team
complaint@flycurvy.com
A nightmare!
Returning an item is the most ridiculously complicated process I have ever dealt with in my life. They kept trying to get me to keep the item for less than a 100% refund and I had to return 2 seperate email before they would give me the return address. You have to send back all original packaging, fill out a form, take pictures of the form and the return receipt from the post office, email them the pictures etc etc. Such a pain!
On top of it all, item wasn't like it was pictured. In credible disappointed! Save your time and money!
29. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear A H,
We are deeply sorry for the inconvenience and disappointment that you have faced. We understand that our return process has caused you a great deal of trouble. Our return policy is designed to ensure the integrity of the products and protect the interests of all our customers, but we realize that in your case, it has been overly cumbersome.
We sincerely apologize for the miscommunication regarding the partial refund offer and the delay in providing the return address. We offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product.
Regarding the item not being as pictured, this is completely unacceptable, and we will look into this matter immediately.
To make amends, could you please provide us with your order number? This will enable us to follow up on your refund without any further delay.
Once again, we are truly sorry for the distress we have caused you, and we will do everything we can to improve our services based on your feedback.
Best regards.
The Flycurvy team
complaint@flycurvy.com
Scam! Do NOT buy!
I recently ordered three items of clothing from flycurvy. All three were cheaply, poorly made, and did not fit anything like pictured on the models. Their delays in shipping resulted in their clothing getting to me past their 30 day return date cutoff. They claimed because of this I am unable to get a refund for returning these items. They will no longer respond to my emails. This is a scam company 100%
Update:
They replied making weirdly unprofessional claims about me returning an entire order, they split my order up into two and the second half is what arrived outside the 30 day window. As if that makes it better. They are still fighting me 5 emails later instead of being professional and issuing a refund.
31. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Tracy,
Thank you for bringing this matter to our attention.
Upon a thorough inspection, I realized that you seemed to misunderstand our policy of 30-day returning: it is from the day when the package is delivered that we start to count 30 days.
Your first package was delivered on 9/16, which means its return authorization stayed valid before 10/16. However, it was no until 11/1 that you clearly told us you would return not only the black dress but also the first package.
Unfortunately, at that time it was too late to return the first package. If you had contacted us to return the first package before 10/16, there would be no problem with returning the 2 items in it and issuing a refund on our end.
Additionaly, your latest email hasn't been replied only because it's at the weekend. Though we pride ourselves in responding to every customers within 24 hours, response might be postponed at weekends, holidays or when emails increased. We apologize for the inconvenience and misunderstanding this might have caused and hope to get your understanding.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Update:
We didn't hear back from you regarding the refund offer.
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