Flower Aura Arvostelua 

I ordered two reasonably expensive bouquets - one of stargazer (lily) + chrysanthemum and one of orchids. The delivery was punctual and well as per the pictures. However, within a few minutes/ hours of opening the bouquets and keeping them in a vase, the petals of both bouquets started dropping. By next morning, both bouquets were almost all gone, with almost all flowers and petals having wilted away. This has been one of my worst flower delivery experiences, ever.

Extremely disappointed with the experience. I ordered my items well in advance, but there was no delivery within time, when I followed up, they mentioned that they do not have the same flowers, so no order delivered.

I had a very bad experience of flower aura.cake was not up to market and they didnt even refund the money.

I am writing this as the recipient of the flower bouquet delivered for my milestone birthday, and I must express my serious dissatisfaction with the order.

The bouquet that arrived was completely different from what was displayed on your website. The arrangement lacked the size, structure, and elegance that were clearly advertised. It appeared sparse, poorly assembled, and far from the premium presentation that justified the Rs 10,895 price tag. In addition, several of the flowers were not fresh and showed visible signs of wilting at the time of delivery. This is unacceptable for any order, let alone one sold at such an inflated premium price.

The order was placed from abroad by daughter who made a significant financial effort to ensure I felt special on an important occasion. People living overseas spend considerable time and money to send meaningful gifts to their loved ones back home. Charging a premium amount and delivering a product that is clearly misrepresented and substandard feels deceptive and exploitative. Instead of creating a memorable celebration, this has caused disappointment and frustration.

There is a clear and undeniable mismatch between what was advertised and what was delivered. This constitutes misrepresentation of your product and a failure to provide the quality promised.

Be warned... Save your money and stay away from them

Subject: Order 9420914 at Flower Aura Complaint Regarding Order Cancellation, Non-Compensation and Pending Refund

I am writing to formally express my deep dissatisfaction with the handling of my recent order placed with Flower Aura.

My order was cancelled at the eleventh hour on the grounds that the plants were unavailable for delivery. This last-minute cancellation caused significant inconvenience and disappointment, especially as the order was placed well in advance for a specific purpose. Such poor planning and lack of inventory management reflect extremely unprofessional service standards.

What is even more concerning is that:

I was not offered any reasonable alternative or compensation for the inconvenience caused.

My payment has still not been refunded.

It is unacceptable that customers are made to suffer due to internal operational failures, and even more unacceptable that refunds are delayed without communication.

Very worst experience from these guys

I have ordered a product costing around 750 and they have charged me 300 rupees for the shipping charge even though showed me next day delivery then there was no update also and got delivered 2 days late
and the product was not even good also
never buy anything from this guys
the customer care is very worst and they don't even pick up the call first also they cut the call in middle of the call also the chat is also WhatsApp chat is also waste of time
Whenever I call they tell me 20 minutes 20 minutes they will deliver and after that 20 minutes whenever I call the tell me 20 minutes 30 minutes again and again
And didn't got delivered that day also and i got the product the next day in the evening
First of all it was a valentine's gift the worst part

Ordered for Valentine’s Day, but never received the product. They falsely marked it as delivered and deducted my money. Completely spoiled our Valentine’s Day. Very irresponsible service.
Think twice before ordering.

I had a very disappointing experience. The plant started dying very soon after delivery, which should not happen if it was healthy and properly potted. When I contacted customer support, they refused to take responsibility and kept repeating their policy about complaint timelines.. For the high prices they charge, this level of quality and support is not acceptable. I would not recommend this company.

SCAM SCAM SCAM...FlowerAura confirmed delivery of my cake, but no delivery ever occurred. There was no proof provided and customer support failed to resolve the issue properly. Marking an undelivered order as completed is unacceptable. I regret using this service and will not be ordering again.

Horrible horrible.
They have lost it. No delivery, delayed delivery and all confused people.

Very bad experience. Will never use them

They delay the delivery and customer support is very poor & lack of information. also the quality of product is very poor, don't order with them if you wish to surprise or any other celebrations, they delays without any information.

Wonderful company and allowed me to send my mother in law flowers and cake on her birthday from UK to south India. Operates in major cities and small towns with on the day delivery and I'm so grateful for them. Cake and flowers were true to photo. Thank you

Order plants from the website, pots were broken and plants were dead. It was expensive and when it was delivered it was no good. Plz do not order from there website.

Still waiting for my Rakhi to delivered

Disappointed with Flower Aura !! 2 stars out of 5 !! Pathetic services !! Inspite of several reminders throughout the day, they managed to not deliver bday balloons. Please don’t consider using their services if it’s your special day!!

Totally not satisfied with the service. Flowers are not fresh
Most of the flowers are dying. Please don't order through this website.

Disgusting experience during this year's rakhi. Their courier did not deliver nor contact my family. FA team updated the status as delivered. I did not even receive any message. when I noticed status updated incorrectly, I tried raising multiple queries for more than a week and requested for a call back but no one from customer support ever contacted to redress my grievance. instead all my mail follow ups were replied in one line AI sentence just showing what I already see.No sorry or care at all from their staff. It used to be good but now has lost all trust and goodwill. They need to train their employees on customer relations, it's disappointing. I lost money and got trauma emailing these folks.

Worst experience.ordered Rakhi on 3rd Aug was suppose to be delivered by 6th aug. Its 20th aug and not they are telling me now that the order have few items missing so can we give you a refund. They spoiled this year’s rakhi for me. Never ordering from them again. Please dont order anything from here. They are the worst in business.

Poor experience - despite ordering way ahead and promise of on-time delivery, order was delivered after Rakhi (3 days later), with items missing (ordered sweets and it had only 1 box).

Customer service is not useful. Would recommend everyone to not use this site.