Flower Aura Arvostelua 

I ordered rakhi at 11pm, due to wrong address, i emailed their official website at 11.30pm same night, but they declined my refund, although i initiated refund process just after 24 minutes of ordering. Very very pathetic service and refund policy. Please avoid ordering from floweraura.

Flower Aura is a complete scam.
They take your money, show glamorous pictures, then send wilted, sparse, worthless bouquets that look nothing like the website. Delivery agents have zero standards or supervision—whatever cheap, half-dead flowers they grab get dumped on the customer while Flower Aura pockets the premium price.
Customer service is a ghost. Calls ignored, emails unanswered, WhatsApp replies robotic or nonexistent. Orders get marked “delivered” when nothing arrives. No monitoring, no accountability, nothing.
Management is completely blind or deliberately indifferent. They know their agents ruin quality and value every day and do absolutely nothing. Special occasions get destroyed, money vanishes, and you are left with silence.
Avoid this company. Absolute fraud.

If u r lucky, the order is delivered. Lord forbid if there's a problem consider money down the drains. There's no way u can get your issue resolved. CC is only bots. Almost impossible to get anyone to help u. Order ID 9691621. Lodging a consumer complaint now. They shud not be allowed to get away with this

I did last 2-3 times ordered with flower aura and did great job also reviewed five star as they did delivers with care. But this time so regrettable and upsetting yesterday was my sisters special day even I did three days prior ordered but not received yet and says don’t have specific cake available and this ruined all our plans disappointed many of my favourite people .I want to mention the customer care person who dealt with this named ( Mr KAMAL) ( not helpful at all!!!need to improve his skills how to dealt with consumer efficiently) . Hope this feedback improvised their service in future by taking it as positive way. Thanks

Had ordered 2 times earlier & was satisfied with the quality but this time it was really bad. Ordered a boquet of Rs.1200/- The flowers were not fresh, roses were wilting. When opend the packaging found that the stems were cut relly short hence keeping in a long vase was not possible. Worst Customer Service as when I complained they offered me 100Rs off on my next order!!! Banned the company form my list.

FlowerAura is a scam. this is the 6th time i have booked with them hoping that atleast this time there would be no errors. but it is always the same story. when you book from their site, they have multiple options available. we choose the delivery slot and 50mins before the delivery slot, they will call saying that we dont have the available flowers, (btw they were just roses!), or we dont have the packing that we showed in the booking, could you please degrade your order and still pay us the same. Literally a huge scam. And never ever have they delivered on time. They are highly unprofessional, filled with excuses, and no accountability at all. DO not book here.

Terrible service! I'd sent flowers to a hospital and they kept calling and troubling the patient at every stage instead of a quiet and efficient delivery. Really not a single functioning braincell among these people! Don't they understand how to do a proper delivery!???

I will give zero star to them. Before order I didn’t read the reviews. Pathetic service. Zero civic sense of customer service. Paid a premium amount for my order but not even ready to share a photo of the order. Never use this service in your life. Worst experience ever.

I ordered Lily and Celestial Daisy bouquet from Floweraura on 6th June, 2026 for my parents anniversary. I bouquet cost more than 2.2k. The flowers that came were not at all fresh, they were dry and withered. I tried contacting their customer care in whatsapp, the chat is so buggy, even after waiting and trying for so many times, an agent got connected, shared a zoomed out photo and added a note “we sent fresh flowers”. Whether the sent flowers were fresh or whether they got withered while delivery is not my headache, I ordered a fresh flower bouquet, and not a poor quality product.

Horrible products, and equally horrible customer support.

This is definitely one of the worst spots to place an order. Not sure how they are still in the business.

These people are thieves, frauds and liars. I sent a cake and flowers for my mother through them for Mothers Day but they never delivered the order. When I wrote them and called, they never picked up the phone but changed the status of the order to delivered without delivering it. I called again and sent email to reimburse Rs. 3500 that they charged but did not respond.
They need to be reported and should be shut down

This company is really fraud I order mothers day cake & flower for my mother they did nt deliver anything &
There app show happily delivered we try contact customer service but no response I really want yo make there complains in cyber cell they just take ur money never deliver anything

Nobody cares for the customer at this company. As a regular customer I trusted its service for Mother’s Day, but instead of a celebration, the company’s negligence resulted in a deeply distressing and frightening experience for my elderly parents.
The delivery process was a disaster from start to finish, characterized by unprofessionalism and a complete lack of regard for safety.

Timeline of Negligence
Incompetent Coordination: My father confirmed the address with your driver at 5:00 PM. However, the flowers were not delivered, and the driver subsequently ignored all follow-up calls.

Unauthorized Intrusion: At the inexcusable hour of 10:45 PM, your delivery agent bypassed my parents' building security checkpoints and ignored denied permissions to reach their front door.

Harassment of Senior Citizens: My parents, who are over 80 years old, were woken from their sleep by your agent ringing the bell incessantly. His appearance and aggressive behavior at such a late hour were incredibly intimidating, causing them significant alarm.

Substandard Quality: When the door was finally opened, the bouquet provided was a mess—hastily pulled together and in no way reflective of the premium order I paid for. My father rejected the flowers and called the security to remove this person from the premises.
Current Situation

This incident is being treated with the utmost seriousness. The building management is currently conducting a full internal review of this security breach to determine how your agent managed to trespass onto the premises unapproved.

The company's customer service has been non-existent. I have sent multiple emails and WhatsApp messages with no response, which is a staggering display of indifference toward their customers' well-being. Put yourself in my shoes - if something like this happenned with your elderly parents on an important day of celebration, how would you feel?

Order didn’t get delivered. Scam! No way to call them or contact them.

Absolutely disgusted by the service. My order was never delivered, the delivery driver ignored all calls, and despite sending multiple emails and WhatsApp messages, I received ZERO response. No refund, no accountability, no customer service, nothing. This company has completely scammed me out of my money.

What was meant to be a special Mother’s Day surprise for my mom was ruined because of your incompetence and complete lack of professionalism. Taking people’s money and then disappearing without any communication is unacceptable and dishonest. Highly unacceptable. Pls dont buy anything from them. It's a SCAM.

We ordered 3 bouquets.
- One looked nothing like the photo shown online.
- The third bouquet was never delivered.
- No proper update, apology, alternative , or proactive resolution was offered.

Customer service was extremely poor. They called my elderly mother asking whether she still wanted the delivery, and she clearly said only if it arrived by 1 PM. The flowers arrived at 1:30 PM, so we refused the delivery.

The delivery staff then threw the flowers at our doorstep and left.

WhatsApp customer service was completely ineffective. We were even told to refuse delivery if we wanted a refund, which we did. Now they claim they will collect the flowers and process the refund, but nobody has come to collect them and the refund has still not been issued.

This was meant to be a Mother’s Day gift for our family and elderly mother. The handling of the entire situation was disrespectful, unprofessional, and stressful from start to finish.

No coustomer service at alll . Last two days I try to contact with them no help full answer. I order flower for my Fridnd on Saturday night. From UK . Time slot agree 6am in between 15:00z. Agree yesterday in India mother day might be busy time agree . But all day no any agreement time. Than they call my friend saying Ohoo which flowers you need becoz the flower I order they don’t have. Means they calling reciver I try to give him surprise but they ask what flowers shall we bring. Soo annoying.
0% service please send me back my money . Today they call my friend saying wwe are delivering today we refused totally . 🙏🏻0% please safe your time and mental health with this company

Absolutely pathetic service. They show something else and deliver something else. Save your money and go to other florists.
I hate them. I hope they don't do any more useless business. When they don't have the capabilities. Please shut the shop.

Here’s a review-style story that sounds personal, emotional, and authentic:

I rarely leave negative reviews, but this experience completely ruined what was supposed to be a special Mother’s Day surprise for my mom. I ordered a gift from Canada and even paid extra for a guaranteed delivery time slot between 6 AM and 3 PM because I wanted everything to arrive on time and make her day memorable.

Instead, I spent the entire day anxiously waiting and constantly checking for updates that never came. I tried calling customer service multiple times, but their phone line was completely unreachable. I then spent hours messaging their WhatsApp support starting from 6 AM, only to receive delayed automated responses with no real help or information.

After waiting ALL day, at 10:40 PM I suddenly received an email saying the package had been delivered — except it wasn’t. My mother never received anything. No package, no explanation, no proof, nothing.

What hurts the most is not just the money wasted on the extra delivery charges, but the disappointment of not being able to make my mom feel special on Mother’s Day because of such careless service. The lack of communication, accountability, and support throughout the entire process has honestly been shocking.

This has been one of the worst customer service experiences I’ve ever had. Completely unacceptable.

Adding one more review to this fraud company which didn’t deliver the flowers on Mother’s Day. Wishing you bankruptcy