FlightHelp Arvostelua 1 116

Adina Mărgineanu she help me to sold out my delay problem with the Flight

Hi, I'd like to say thank you for yor help, I'd especially like to thank Adina, who pushed my claim forward. Thank you very much!

Hello Sir/Madam, Basically I make two tickets from your company one is from “ Belfast City Airport to Birmingham Airport Airline Booking Reference Number is 2WRG3B” and one is “Belfast City Airport to Manchester Airport PNR is 2X6FY2l” .
Actually I was on time on both Tickets at Airport but the security doesn’t allow me to get in with my ARC ( application registration card ) which is issued to me by UK government. The security ask me for Proper ID LIKE Passport or Diving License etc which I don’t had.
Dear Sir/Madam, I don’t have work permit and these tickets my friends buy for me.
To be honest I don’t have any idea that your company will not allow me with my ARC card, and I requested the security a lot but they don’t allow me to get in.
I request to please refund both tickets on the same Accounts of my friends , which will be very appreciated.Its like a loan on me which is very hard to pay back to them

I signed up accidentally, but messages to the help email address bounce as undeliverable
How do I cancel?
Unimpressed

I just interacted with an app that asks me to sign the documents again for the 4th time and submit copies after the boarding pass! Embarrassing! Since 29.10.2023...

1. I arrived at the destination airport and I received a paper with a QR Code. So I was immediately at the right place. (I did not have to search for my self)
2. Everything to feel out was very clear and easy. Also, as I did not have immediately my boarding pass with me.
3. The e-mails from you cam clear and simply to understand and usuful information.
4. Everything was smooth and uncomplicated

It was very fast to full the claim and clear the rules

Dau 5* datorita Adinei, singura care mi-a raspuns la mesaje si care m-a ajutat in procesul de plata al compensatiei. O persoana cu care am putut comunica usor ! Multumesc, Adina!

3 anni di attesa e ancora non mi hanno rimborsato, hanno ricevuto il rimborso dalla compagnia aerea e si tengono i soldi e non ti rispondono più.
Questa è una truffa, procederò per vie legali.
Assistenza inesistente.
Truffatori, state alla larga.

I had a disappointing experience with my flight compensation.
While FlightHelp stated commission was 35% + VAT, an additional €50 was deducted from my compensation, allegedly as an “administrative fee” retained by the airline. However, under EU Regulation 261/2004, there is no mention of such a fee being deducted from passenger compensation. This raises serious concerns about transparency and fairness.

Moreover, communication with the company was extremely slow and difficult. Getting clear answers required multiple follow-ups, and even then, the explanations provided were incomplete.

Overall, I would advise caution when using this service and strongly recommend requesting a full breakdown of the compensation received before agreeing to their terms.

Hello
I am still waiting for your help since the beginning of October.
Thank you.
Mrs Benkebil

Quick response,but to early in claim to say anymore

Good and intuitive to fill in the form, but personally I had problems to upload documents and I have to repeat the process again from the beginning

5 mesi niente risposta tempo perso

looks like a scam... I am still waiting for more than 1 year for the payment. No updates.....

Nice that I got “some” money back, I thought compensation will be more based on the situation created…
Anyway thanks

Everything is super ok. Although the duration of resolving a complaint may vary due to the high volume of requests, the support and involvement are extraordinary. I recommend write them, to resolve you flight problems!

After a year, several email, loose contact and re sending information I got...

Nothing, wasted my time with this scam company so you don't have to.
Claim it yourself, they are scammers all the way and are being investigated by Romanian authorities.