Flexrent Arvostelua 

This is your typical car rental company that offers you great rates until you show up at the counter and suddenly there’s additional charges for everything. So very dishonest because they know they’ve got you when you show up.

Months after my rental they’re still making excuses to charge me money but it takes weeks to get a reply from them for an explanation. For instance, they made it impossible for me not to buy some upgraded policy that covered all possible expenses (even though I had already purchased additional insurance with my booking). Months later, I was charged a fee to disclose my information because of a supposed traffic infraction. When I asked for proof from them that this fee was in the documents I signed and wasn’t in fact covered by the ridiculous policy they had me purchase it took another month + to get a generic response.

I honestly don’t think they care about repeat customers, their company motto must be to get as much from you the first time and do this to as many people as possible before they fold.

And before they come back and say this fee was my fault because I had an infraction, I will say that my experience from the second I got to the counter seemed very much like a scam. So many undisclosed fees and circumstances, and again, at that point they’ve got you and they know it. Ended up paying almost 300€ for an initial rental of 60€

I almost never post negative reviews but this company is dishonest, their practices are dishonest and they have no customer service. When you send them an email they even tell you it will be weeks before you can expect to get a reply - who does that? By that time it’s too late to argue.

They’ve got your card and they’ll keep looking for excuses to make money off of you with no means to protest .

Will have to change my bank details just to avoid any contact with this scamming company again. I wouldn’t be surprised if they only use the car rental business as a cover for something else… especially since their customer service is laughably non existent.

Will absolutely never use this company gain. Not with so many choices all of which I have never experienced this level of service and dishonesty. It’s disgusting.

Don’t believe me? Look at their overall rating. You only have yourself to blame, just like me, if you book with this company.

Also, to the company, please don’t insult me by responding to my review, especially not with your customer service complaints email address. I already tried this and got no response. If you wait long enough to answer chances are people will just move on. Good strategy on your part, don’t pretend to care.

Update: After their reply to my comments, I will add that I was told there would be no further costs because I had to pay a ridiculous amount to cover my rental (under pressure), some VIP coverage. When informed I would be charged further, I asked the company to show me proof of this language but since they don't respond to emails I never received this. I guess they feel they have no legal obligation to provide these details, they can just charge you what they want. They just charge you because I guess they think they can months later. Please note to company I changed my account just so you do not have access to steal from me any further. I honestly feel like I have been scammed even though I know they are an actually company. Good luck if anyone chooses to rent from them after all the advice and warnings you've been given.

Never never rent with this company, I will call it a professional mafia
I paid online around 200euro for 5 days, once I was in Gdansk office to pick up the car The said that I need to pay 400 euro more
The problem is that I was already stressed have 2 kids a lot of baggage and I had no other choice.
Plus I get another car not the one that I booked and they told me that that is the only alternativ that I have, if I do not want to pay the extra 400 euro then I will not get a car and not the 200 euro that I already paid.

The communication was really bad, the guy do not speak good English.
They even Force me to pay for the fuel tank fuel in advance instead of leaving the car back with full fuel so 6 days costed for me 750 euro.
They even said that I will get back 150 euro once I leave that car back but off course that was a lie, no one was in the office so I left the keys in a box that they have outside the office
Read reviews before you book a car, this company is absolutely one of the worst.

Two bad experiences. Last year in Warsaw was forced into buying insurance after my credit card (Amex) was not accepted. This year in Poznan I was forced into paying for full insurance as their terms have changed in the small print to require drivers from outside the EU to have an international driving licence. Neither policy was highlighted, but hidden in the small print, a business practice not unique to FlexRent but that is nonetheless insidious and exploitative. No fault of the staff on the desk.

I booked the car using booking.com, and at our surprise, when we arrived in Poland, they managed to charge me an additional £240. They reject my American Express credit card, since my “full” name was not on it, I try to dispute this as my credit card as my name and signature in the back of the card, which I presented with my passport as a matter of reference. Even the terms and conditions send me through the website doesn’t said the credit card had to be on full name and abbreviations will not accept it.
They are merely a scam of a company.

Rental: 10.05.2024 - 12.05.2024

Terrible Experience:

I rented a car from Flex To Go at Cologne Airport from 10 to 12 May 2024. The payment had already been made online a few days before and, upon my arrival, I specified to the reception staff that I had already paid, also showing a photo of the receipt via email. Despite this, once the rental had taken place, I found a second charge on the credit card I had used for the fuel deposit (which I had then returned to half the tank).

I immediately contacted Flex To Go via email to request a refund for the unauthorized charge, but to date, two weeks later, I have still not received a response.

Considering this behavior unacceptable:

Lack of communication: No response to my refund emails.
Unauthorized Charges: Charging your credit card without consent.
Poor customer service: No assistance or resolution of the problem.
**I strongly advise against Flex To Go for car rental.**

I suggest turning to more reliable and transparent companies.

In addition to this review, I will also consider:

File an official complaint with the consumer protection authority.
Sharing my negative experience on social media and travel forums.
I hope my review can help other users avoid similar experiences.

Do not rent with Flex to go. This company charged me for a damage I didn't cause. They provided unclear pictures (done in a garage with flashlight), so I contacted them repetitively by email asking to send better ones and explain to me what was the damage, but they never replied.
When checking in at the desk, the person was looking bored and proposed high "insurance" fees (90 or 120 Euros), which makes no sense for a weekend. It is also the first time I see a company asking the car to be totally cleaned.
You better pay a bit more for a safer and friendlier company.

If I am allowed to give the negative rating, I will give a negative rating. Please be patient to read what happened to us. It is a true story. We were using Priceline to book a minivan from Carwiz Rent Car (also called FLEX RENT A CAR). The only reason we chose Carwiz Rent Car (also called FLEX RENT A CAR) is because of their cheaper price, but in the end we were fooled by them and we paid more than triple price than the price listed in Priceline. The minivan is in horrible condition. I have rented cars from other rental car companies and I never expected the rental car could be like this way. Many scratches and dents on the car and the right rear tire pressure were lower than safety level. I talked with the people from this rental car company and he just simply asked another person to pump some air into the tire. 30 minutes after we drove on highway, the tire pressure warning was on and we had to stop at gas station to pump the air into the tire again. On our trip, we pump air at least 10 times and the tire pressure was low every 30 minutes driving. It was a terrible experience. What makes the things even worse is that the first time when I pump gas into the car, the oil pump cover just fall out. Guess what, they charged me $300 for this damage. I provided my car insurance to the rental car company when I picked up the car. And they still charged on my credit card for this damage. I will never use priceline again or Carwiz. So, if you are thinking to rent a car from this company, read this review and please avoid at all cost. Rent a car from Avis, Enterprise or Hertz, save your headache. Like other reviewers said this company is a totally scam, and I don’t understand how they are still in business.

I had rented a car for 4 days. Communion very poor as there is no answer to my email also no answer on the phone number provided. Company is not able to use a credit car as a security without embosed details/numbers so all new credit/debit cards are not accepted. Had to pay additional 570zl to be able to rent the car. For my email complaining that I am not able to use my details to log in there was no reply. Horrible experience

After sending multiple emails I am still not able to log in to see the paperwork. Apparently it's meant to be protected with driving licence details but it does not work.

Nie polecam. Twierdza, ze ubezpieczenie wykupione przez Rynair nie działa- trzeba kupić u nich, inaczej każda rysa na samochodzie będzie policzona przy zwrocie. Ubezpieczenie dodatkowe wykupione- na szczęście płacone karta kredytowa…
Po wejściu na pokład samolotu, ktory byl opóźniony, dostałam wiadomość z banku, ze ktos próbuje zrobic zakupy przez internet moja kartą. Bank kartę zablokował, ponieważ podano zly adres 3 razy. Firma Flex Wroclaw stwierdziła, ze to nie u nich. Samochód jest ok, nie ma dodatkowych opłat. Po napisaniu do centrali Fleks z prosba o wyjaśnienie (z załączonym potwierdzeniem z banku, ze proba płatności była z Flex) odpisano mi po tygodniu, ze probowano ściągać £112.90 bez mojej wiedzy, ponieważ w samochodzie bylo przewożone zwierze…( dostali to info z Wrocławia) … bzdura jakich malo! Unikac za wszelką cene, bo to co teoretycznie zaoszczedzisz na wynajmie, zaplacisz w podwojnym ubezpieczeniu, dodatkowych opłatach za nic, lub bez twojej wiedzy użyją numery twojej karty. Fatalne doświadczenie i wstyd dla wrocławskiego lotniska.

Ps. Samochod byl uzywany zgodnie z regulaminem, a zadne zwierze nie bylo przewozone. Zwierzeta gubia siersc, ktora transferuje się na ubraniu. W regulaminie nie ma wzmianki, o zakazie wizyt u kogos kto ma psy. Ponadto, sierść mogla byc tylko na przednim siedzeniu kierowcy, wiec idąc waszym tokiem myślenia mogliscie jeszcze mnie obciazyc, za to ze „ zwierze prowadzilo pojazd”!
Ktorko mowiac, szukacie możliwości jak dodatkowo obciazyc klienta i to robicie.

Vorsicht die größte Abzocke! Auto war nicht da . Ich sollte für ein größeres Fahrzeug viel Geld dazu bezahlen. Die unfreundliche und inkompetente Kundenmitarbeiter ! Typisch polnische Abzocke! Finger weg von dieser Firma !

Sono dei truffatori, arrogante ho prenotato una macchina C3 con "chilometri ilimitado" (DyI 104357060) dal 25/03/24 al 27/03/24 a (39€) per prendere alla (Flex to go rent) del Aeroporto di Cracovia, ho preso per andare a Leopoli a prendere una persona, al Confine Polacco/Ucraino NON mi hanno fatto passare, dicendomi che quel documento della assicurazione Non bastavano per entrare, sono tornato a Flex to go di Cracovia il 26/03 e ho detto al ragazzo che (NON SONO RIUSCITO ENTRARE IN UCRAINA) Lui mi dice che in Ucraina non si può andare, ho detto ok, per favore Controlla la macchina che è in (PERFETTA CONDIZIONE) ma purtroppo il serbatoio è con (quasi 1/2 pieno) (ho fatto le foto) e sono andato via...Il 29/03 mi sono trovato da (ADDEBITARE 2.306€) sulla Carta Visa, sfondando il mio limite di 1.600€ e mi trovo la CARTA BLOCCATA, SENZA SOLDI fuori dell'Italia e quasi 2.000 chilometri da casa, distruggendo le mie ferie, mio Conto, soldi literalmente Rubati da un semplice lavoratore, una azione che mi ha causato un danno enorme io sto andando a fare denuncia alla Polizia, ma so che queste grandi Aziende se la cavano bene, 2.306€ per una Azienda non sono niente, per le mie condizioni si...NON HO CAUSATO NESSUN DANNO...DARMI I MIEI SOLDI!!

This company works really fast, qualitative and they care about the clients. I'd highly recommend them and will definitely rent a car with them next time.

This is a very bad company and I regret I had not read the reviews before I hired a car from them. The first surprise was at the reception desk in the airport in Krakow. I was to told that I had to return a clean car (inside and outside) which I found almost impossible to achieve because of the weather and muddy roads. I did have to clean the car and I returned it completely clean. However, the report they sent is laughable - allegedly there is one "minimal scratch" at the back of the car and a "tiny fragment of paint chipped off" somewhere at the front. I have asked for the photographs as I am certain there was no damage. I am afraid that, judging by other people's review they will try to charge me for this made up "damage". Other rental companies are not much more expensive or even have the same low prices (I have checked recently) so this is not worth all the stress and hassle , especially if you ned a car just for the weekend as I did.

Absolutely the worst car rental company at Nuremburg Airport. Rented for 6 days over the Xmas break 2023. First surprise, an 800 Euros deposit - was lucky to get it all back. Car rental agreement was sent via email and was received after the trip. It was 39 pages long. It required a password to access. I never received the PW. Car was new which was great. Returning the car was another surprise. At NUR, the car had a full tank and was washed before drop-off. Arrived before 9 pm, but no one was there to inspect. All turned out ok. However, I recently received a 50 Euro charge to my credit card for forwarding my confidential information to a 3rd-party almost 2 months after the rental period. It's a total scam and I am disputing the charge. Stay away from these SCAMMERS.

Oplichters. Willen niet aan het begin en aan het eind de auto controleren met klant erbij. Resulteert in belachelijke schoonmaak kosten van achterbank die we niet eens gebruikt hebben. Boete is hoger dan autohuur. Klantenservice reageert alleen dat het op het formulier staat. Schande voor uitstraling van bedrijf en land. Klantenservice verschuilt zich achter formulieren en regels en vooral dat deze vrij ter inzage zijn en vooraf bekend. Dat personeel gewoon dingen verzint en mensen oplicht komt niet aan de orde. Gewoon oplichting

Wypożyczyłam auto z Poznaia ,pan Mikołaj bardzo miła i pomocan osoba ..Bez problemu oddalm auto tak jak było w regulaminem protokół mialm za dwie godziny a pieniądze za kaucję po 12 h ..Polecam ta firmę..

Flex to go Krakow, to najwiekszy naciagacz na rynki jakiego spotkaliamy! 23.02 oddalismy samochód w obecności pracownika. Żartował w glupi sposób czy zdjęcia rys i stłuczeń mamy?. Partner zapalil papierosa na parkingu a "pan odbierający" w niegrzeczny sposób stwierdził że... Zastanowi sie czy nie policzyć kary za palenie!?
No ale nic, partner auto oddal zdenerwowany stwierdził że to próba naciągnięcia na ubezpieczenie kolejnym razem.
Jakie zdziwienie nasze było gdy po wyjściu z samolotu dostaliśmy maila z informacją że: ze auto zdane zostało brudne i porysowane w systemie drop-off czyli bezobsługowy a co za tym idzie, bez podpisu na protokole....
Nie dość ze jest to proba wyłudzenia depozytu to jeszcze za pomocą oszustwa!
Abstrakcyjna jest również extra umowa z cennikiem, dostarczana na maila juz po opuszczeniu parkingu.
Sprawa jest w toku, ale juz robiłam research i z opinii innych .... Chodzi o przetrzymanie depozytu. Napiszę jak skończyła sie sprawa.

I had a very positive experience renting a vehicle from Flex. The customer service was top-notch, and the staff were gracious and helpful throughout the entire process. I was pleased to see that the vehicle I rented was well-maintained and in excellent condition, which added to my overall satisfaction.

Communication with the Polish agent was easy and smooth, and I was impressed with their level of English proficiency. The agent was able to answer all of my questions and provide me with all the information I needed to make an informed decision.

The only downside was that the price was higher than the competition, which was a bit disappointing. However, given the quality of service and the condition of the vehicle, I felt that it was worth it in the end.

Overall, I would highly recommend Flex to anyone looking to rent a vehicle. Their customer service, attention to detail, and commitment to providing a positive rental experience are second to none.

ABSOLUTE CROOKS !!
THEY CHARGED MY CREDIT CARD AGAIN
TWO MONTHS AFTER THE RENTAL !!!!!
STAY AWAY !!

I have been renting a car once a month from Flex. The service has been exceptional. The company is big enough to enable me to drop the car off at various airport locations throughout Poland. It must be mentioned that the staff are multilingual, so booking is easy with very little fuss. Kasia in rhe Gdansk office is amazing. Polite, friendly and very professional.