Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments w... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Service , selection, and price were better than all other sites. I looked at a few fire bowls and asked a question on line, a person contacted me and gave me information, walked me through the proces... Näytä lisää
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Näytä lisää
Yritys on vastannut
Easy to deal with and knowledgable staff. My stove ended up being on back order and they alerted me immediately. It still came fairly fast… Would recommend!
4,6
Erinomainen
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I only received have the peices to my…
I only received have the peices to my fire pit. Still have not gotten a answer when and if I will get the missing part
21. heinäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Trent, we understand how frustrating it is to receive only part of your fire pit and then be left waiting for an update on the missing piece. This is not the level of service we aim to provide, and we'd like the opportunity to look into what happened and get you a clear answer. Please reach out to our team with your order details so we can help move this forward.
Great company to order from
Great price, super fast shipping, received my insert 5 days after I ordered and it's in good shape and exactly what I ordered. Tried to order from a different company and got the wrong insert and hey wouldn't help me exchange it. I was stuck with it. Firepitsurplus got it right. Great place to order from. Thanks
20. heinäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Five days from ordering to receiving the insert, and everything arrived in good shape. That’s a great outcome, especially after your previous experience with another company. We appreciate you giving Fire Pit Surplus a chance to get your wood stove insert right.
Extremely helpful through the entire…
Extremely helpful through the entire process. We love the fire pit as it brought our backyard renovation together. Jess in customer service goes the extra xtra mile!
3. heinäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Jess will definitely appreciate this one. Helping customers through the entire buying process is what our team works toward every day, so it’s great to know she made a difference with your backyard renovation. Enjoy the new fire pit, Gary.
If you are looking for a bar height fire table, look no gurther
I had been searching for a bar height fire table for months. There were a few cheaper models on other sites, but they were all out of stock or were discontinued all together. Apparently, this is a niche item. I finally made the decision to spend the extra money and purchase the Elementi Rova on Fire Pit Surplus. Best decision I've made. Worth every penny. It is made from GFRC (glass fiber reinforced concrete) and made to look like real wood. It ships (for free!) completely assembled in 2 boxes. The base and the table top. It was packaged and palletized great. Super easy to set up. Screw 4 bolts into the table top, connect to the base and bolt from the bottom. You will need 2 people. It is heavy. Hook up the LP tank, put the battery (included) into the ignitor and you are ready to go. It comes with lava rocks. You can use colored glass rock if you like. The cover only goes over the table top, it does not cover the whole unit. I recommend the combo purchase with the stainless steel burner cover and the wind guard. The Customer service team at Fire Pit Surplus are amazing. I would give 10 stars if I could. Thanks Jess, your awesome!
16. heinäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Brian, this is one of the most useful fire table reviews we've seen. The setup walkthrough, the note on the cover fit, the recommendation to pair it with the stainless steel burner cover and wind guard are the details customers landing on the Elementi Rova genuinely need before buying. You clearly put serious time into finding the right bar height fire table, and it shows. Jess will love the shoutout. Enjoy it.
Communication was timely and detailed
Communication was timely and detailed. Delivery was much earlier than expected but easy. Have not used it yet, but it looks fantastic and eager to do so once we finish the patio project.
9. heinäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Jerry, an early delivery is always a good surprise. The patio will be worth the wait. Once everything comes together you'll have the perfect setup ready to go. If anything comes up when you're ready to fire it up, the team is easy to reach.
Great deal!!!
Great deal!!!! After shopping around, this company had the best deal, combo and no tax, free shipping on a large wood stove!!!
2. heinäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Slawomir, a large wood stove is a real investment, and when the combo deal, free shipping, and pricing all line up the way they should, it makes the decision easy. Appreciate you doing the research and choosing us. Enjoy it.
Easy and fast!
It's always easy and they always treat small business very well, fast and very good shipping with no problems!
26. kesäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Small businesses deserve reliable service, and it sounds like you've tested that more than once. Fast shipping with no surprises is exactly how it should work. We appreciate you coming back.
Vastaus yritykseltä Firepitsurplus
Exactly what you want to hear, Solita. On time, as described, no surprises. Appreciate you sharing.
The best packaging of a product for…
The best packaging of a product for shipping I've ever seen. It is a beautiful fire pit.
16. kesäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Stephen, the packaging is something we take seriously, so that means a lot to hear. And nothing beats a fire pit that actually lives up to what you were hoping for. Enjoy it.
I dealt with Darrel for the purchase of…
I dealt with Darrel for the purchase of our new stove he took the order last week and we received it less than a week very happy with the service that he provided. Thank-you Darrell. Will pass the word around
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Firepitsurplus
Evelyn, under a week from order to delivery on a wood stove is exactly how it should go. Darrel will be really happy to hear this, and we appreciate you spreading the word. Enjoy the new wood-burning stove.
I would’ve given five stars if there…
I would’ve given five stars if there was slightly more bronze color and not as much black, but they are custom-made so I understand the color variations love the fire pit.
8. kesäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Greg, custom-made pieces carry some natural variation in finish, and the color range on these is part of what makes each one a little different. Honest feedback on the bronze tones is fair, and we appreciate you understanding how these are made. The fire pit itself clearly landed well.
Our fire pit is beautiful & very heavy…
Our fire pit is beautiful & very heavy duty. The fire pit was initially suppose to take about 2 weeks, it took approximately 4.5 to 5 weeks to arrive. Customer Sevice was quick to respond for the most part.
This part of my review has more to do with the delivery company than Fire Pit Surplus but I feel the delivery service they work with are a reflection on them. Once shipped we received an email that we would be contacted for a delivery date & time and would need to be home to sign for the delivery. We were NOT contacted for delivery. We arrived home and the crated fire pit was sitting at the end of our driveway INCHES off the street where anyone could have loaded it up before we arrived home. The paperwork on the crate specifically stated DO NOT deliver without signature ...well there was no one home to sign for it!!! Thank goodness it all worked out for our delivery but the next person may not be that lucky.
13. kesäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Nancy, you are right that the delivery service reflects on us regardless of who is handling the final mile. Leaving a crated fire pit at the end of the driveway without a signature, when the paperwork explicitly says otherwise, is not acceptable. It worked out this time, but the next customer may not be as lucky and we are flagging this to the carrier directly. We also hear you on the timeline. Four and a half weeks versus two is a real gap and we appreciate your patience through it. The fire pit clearly delivered on quality, and we are grateful you took the time to lay this out in detail.
Great quality
Great quality, delivered well packaged and in good shape. Looks awesome.
9. kesäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Robert, well packaged and arriving in great condition is exactly the bar we aim for. Happy to hear it looks as good in person as expected. Appreciate the support.
made our transaction really smooth…
made our transaction really smooth shipped on time i am very happy !
8. kesäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Tammy, a smooth transaction and on-time shipping is what we aim for every time. Love hearing when it all comes together without a hitch. Appreciate you sharing.
Love this fire pit
Love this fire pit! It was easy to set up and looks great! It’s become the perfect centerpiece for relaxing evenings on my patio and gatherings with family and friends. It’s very heavy so it may be worth investing in their white glove delivery service. I had to bribe the delivery guy to get him to bring it to my patio. That said, great quality and well worth the purchase!
5. kesäkuuta 2026
Vastaus yritykseltä Firepitsurplus
Cam, hearing that your fire pit has become the centerpiece for patio evenings and family gatherings is exactly why we do what we do. That is the whole point of what we sell.
I do want to address the delivery situation though. Nobody should have to negotiate with a driver just to get their outdoor fire pit moved to the right spot on their property. Our white glove delivery service exists specifically to handle heavy units like this one properly, and I would encourage anyone ordering a larger piece to consider it. If you ever need anything for your setup going forward, please do not hesitate to reach out.
The wood stove was completely put…
The wood stove was completely put together (drolet ht 3000).that was great! The stove was Crated very securely. Nothing was damaged and I live in va.iam very excited to use this stove.Thanks so much!!
4. kesäkuuta 2026
Vastaus yritykseltä Firepitsurplus
William, the Drolet HT 3000 arriving fully assembled and crated that securely is the standard we hold on every wood stove shipment. You are going to love it once heating season hits.
Delivery was slow but once everything…
Delivery was slow but once everything was done they compensated me.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Firepitsurplus
Michael, slow delivery is never the experience we want anyone to have. Making it right when something falls short is what matters most to us. Appreciate your patience through it.
Everything was delivered as planned.
Everything was delivered as planned.
Unit works great!
14. toukokuuta 2026
Vastaus yritykseltä Firepitsurplus
Thank you so much for your feedback! We're glad to hear everything was delivered smoothly. If you ever need anything in the future, we're always here to help. Enjoy your fire pit!
Communication was great and fire pit…
Communication was great and fire pit arrived earlier than expected. Product quality is excellent
14. toukokuuta 2026
Vastaus yritykseltä Firepitsurplus
Thanks, Mike. Glad everything arrived quickly and that you’re happy with the fire pit. We appreciate you taking the time to share this.
EZ PZ Pumpkin Pie...
Simple, Fire Pit Surplus backed what they advertised. A rarity in this day and age.
4. toukokuuta 2026
Vastaus yritykseltä Firepitsurplus
Thank you, Robert. We really appreciate that. We do our best to stand behind what we sell, and it means a lot to hear that it shows.
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