Neutralcurtains Arvostelua 241

TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Excellent product!! I have ordered the Belgium Flax Linen curtains 3 times now. They are lightweight and easy to install (both with hardware or without). They are light filtering but offer privacy. Hi... Näytä lisää

Saanut 5/5 tähteä

Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Terrific options and the quality is great. I love the motor feature. This was 75% less than the cost of an estimate I received from an installer. We had a minor issue with the spacing of the hol... Näytä lisää

Saanut 4/5 tähteä

I do love the look of the blinds I ordered! Definitely scooped in by low price in advertising…by the time you’re done I would say price point similar to other online companies (just blinds select blin... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Verhokauppa

Yrityksen kirjoittama

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

241 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 95 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Terrific options and amazing price

Terrific options and the quality is great. I love the motor feature. This was 75% less than the cost of an estimate I received from an installer.

We had a minor issue with the spacing of the holes on the mounting board. We found it easier to just drill new holes but the company seems responsive and likely would have made it right.

23. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent product!

Excellent product!! I have ordered the Belgium Flax Linen curtains 3 times now. They are lightweight and easy to install (both with hardware or without). They are light filtering but offer privacy. Highly recommend! All my orders came sized perfectly and I could not be happier with my Neutral Curtains purchases!

19. maaliskuuta 2026
Saanut 4/5 tähteä

Nice!

I do love the look of the blinds I ordered! Definitely scooped in by low price in advertising…by the time you’re done I would say price point similar to other online companies (just blinds select blinds etc that I’ve ordered with in the past). Shipped quickly, great quality. My one blind won’t extend fully- the bottom bounces back up about a 1/4”…we were out of town for a family emergency for several weeks so I did not get to hang them until almost four weeks after arriving, therefore didn’t bother reaching out. I have always added a 1/4” to my measurements on blinds to assure they’d rest on the sill- this is the only time I haven’t done that and wish I had! I’m wondering if they can be released a bit in back but afraid to try! Will call customer service and ask! Overall great quality, love the look.

22. maaliskuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Thanks for your detailed feedback and for loving the look and quality! Sorry to hear about the one blind that won’t extend fully. Since you mentioned wondering if it can be adjusted, feel free to reach out to our customer service team — or I can have someone contact you to see if there’s an easy DIY fix. Thanks again!

Saanut 5/5 tähteä

Custom Curtains without leaving your home...

Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains all throughout our home, and we will continue to switch our other rooms over

11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Thanks so much for your kind words! We’re thrilled you love the custom curtains and that they’re working beautifully throughout your home. It’s great to hear you’re planning to switch over other rooms too — we’re here whenever you’re ready!

Saanut 5/5 tähteä

Good customer service

Good customer service. Have loved their bamboo blinds.

28. maaliskuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Thank you! So glad you’ve had a great experience with both our service and the bamboo blinds. Means a lot!

Saanut 5/5 tähteä

The quality is great

The quality is great! Everything was done to perfection and was delivered quickly!

20. maaliskuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Love hearing this! Fast delivery and perfect quality is exactly what we aim for. Thanks for your support!

Saanut 5/5 tähteä

Found this company online and was…

Found this company online and was skeptical of ordering. I was worried the influencers were giving it high ratings of course because they get paid! But let me tell you, I am impressed and would order again! The Roman shades are exactly has expected and great quality and would order from them again in the future

27. maaliskuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

We totally understand the skepticism! So happy we could win you over. Thank you for giving us a chance — and for the kind words!

Saanut 5/5 tähteä

Easy to measure and order

Easy to measure and order. Shades turned out perfect.

27. maaliskuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

That’s what we love to hear! Easy measuring, easy ordering, perfect fit. Thanks so much!

Saanut 5/5 tähteä

I love my bamboo shades

I love my bamboo shades, they fit prefect. I plan on getting them in every room.

5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Amazing! So glad they fit perfectly and you love them. Can’t wait to help with the rest of your rooms 😊

Saanut 1/5 tähteä

This is a terrible company

This is a terrible company. Lost my order, said they would follow up, forgot, and then they said they would only repay 90% of my order. Complete scam. Its been 1.5 months and nothing but 2 instances of forgetting to follow up with me. Blinds come from China so youre not getting them anytime soon anyways. Buyer be very aware.

4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Thank you for your feedback. I'd like to clarify a few things.

The delay was caused by two factors: 1) the Chinese New Year factory holiday, and 2) the shipment getting stuck with the carrier. Once you contacted us, we immediately reached out to the carrier for an investigation, but they did not provide a timely update. I admit we failed to keep you informed about this — that was our oversight, and I apologize.

To avoid further delay, we offered to send a free replacement. You declined and requested a refund instead.

Per our return policy, a 90% refund applies to cover the original shipping cost we already paid. After your strong objection, we refunded the remaining 10% in full and also offered a $50 gift card as a goodwill gesture. You have not responded to let us know if you want the gift card.

We take full responsibility for the communication failures, but we have also made every effort to make things right.

Saanut 3/5 tähteä

Quality of the installation was a disaster

Quality of the installation was a disaster. No instructions were sent with shipment. There is no possible way to install the bracket from the top and side which is more secure. The fixed screw on the bracket is too short to allow the installation of the wing nut. For shades that will be adjusted multiple times of the day, a side only installation is not acceptable since overtime wear and tear will deteriorate the stability of the shade. The quality of the material is artificial looking and does not resemble the more wicker, bamboo look. Sample was not adequate to reveal true look. Very slick ads that do not tell the whole story. Customer service was not helpful and refused return.

04/03/2026: Neutral Curtains contacted me to say that they will proceed with the return. Their response was good. From the beginning I wanted to maintain a good relationship for future orders. It was encouraging that they were willing to work with us and proceed with the return. I trust that they will follow through.

16. maaliskuuta 2026
Saanut 5/5 tähteä

We love our new bamboo Roman shades

We love our new bamboo Roman shades! We loved the variety of options and being able to order samples to determine the perfect shade for our home. The measuring guide online made it easy for us to figure out exactly what size shade we needed. The delivery timeframe was very quick from the date of purchase, considering it is a custom order. Insulation with quick and easy. Our new shades changed the look of our living room room entirely. We could not be happier. I can’t wait to finish out the rest of our home.

10. maaliskuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Thank you for such a detailed and lovely review! We're thrilled the samples, measuring guide, and quick delivery made the process easy. So happy your living room got a fresh new look — can't wait to help you finish the rest of your home!

Saanut 5/5 tähteä

Shipped fast & immediately replaced a…

Shipped fast & immediately replaced a blind that arrived damaged. Good quality so far.

14. maaliskuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Thank you for your understanding! That's exactly what we're here for.

Saanut 5/5 tähteä

Beautiful Roman Shades

Beautiful Roman Shades. Great quality and installation was super easy. Thank you. Will purchase from Neutral Curtains again.

20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

So glad you loved the Roman shades and found installation super easy. Thanks for your kind words — we look forward to having you shop with Neutral Curtains again!

Saanut 1/5 tähteä

Horrible!!!! Thousands $$$ wasted!!!!

Horrible!!!!! Can not use these. Everything looks purple or lavender when hung in window. Not like sample or web picture. So upset!!! Thousands of dollars wasted!!!!!!

13. helmikuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Thank you for your feedback.

Screen displays and actual product colors can vary — this is normal for any online purchase. That's exactly why we offer sample swatches for just a few dollars, so you can see the true color in your own lighting before placing a large order.

We reached out to you to discuss a solution, but we have not received a reply. Please check your inbox (and spam folder) and get back to us — we want to help.

Saanut 3/5 tähteä

Good pricing but measurements not good

Good pricing but quality is not there. Customer service was great in sending me a replacement when measurements were off. However even the replacement shade is not the right measurements and it’s too much of a hassle to reach out. All of my windows measurements are off so it is really disappointing.

5. maaliskuuta 2026
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Hi Jannah,

Thank you for your honest feedback—and I'm truly sorry to hear that the replacement shade still didn't meet your expectations. That's not the experience we want for any of our customers.

We take this very seriously and would love the opportunity to make things right. Please reach out to us directly at support@neutralcurtains.com (or reply to our latest email) so we can resolve this for you personally.

We appreciate your patience and hope to turn this experience around.

Best,
Customer Support

Saanut 5/5 tähteä

I am searching for the right color and…

I am searching for the right color and texture. Ordering the books gave me an opportunity for true matching. They also send the liners you can choose from - which includes 100% black out.
I have made my selection and am ready to order!!
Thanks,
Michele F.

2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Neutralcurtains-logo

Vastaus yritykseltä Neutralcurtains

Thank you! We're so glad the sample books helped you find the right color and lining. Excited to hear you're ready to place your order!

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