Fatmoose Arvostelua 

Quick, Easy and look amazing

Easy to purchase haven’t received the item yet but the online help was great

Plenty of choice, good comparison tool.

Very easy to purchase

Really good experience buying from Fatmoose. Website was very user friendly, with lots of choices that are customisable. So many different climbing frames to choose from. It was easy to add extras or change the colour of the slide. Lots of colours to pick from. Plus all the bits needed to install it safely.
Purchase was very easy, lots of options for paying.

Awesome products & options to choose from

Fast easy simple

Great range of outdoor play sets and very fair priced

Absolute scam - customer service non existent and what you receive is a diy pack. No markings, no pre-drilled holes, nothing. Just a stack of wood and screws - if you want to waste your money instead of getting some planks from B&Q - go ahead. A rip of. Can't believe this company even exists.

Absolutely ridiculous company. Ordered 7.3.25 the wrong product was delivered 26.3.24 have contacted everyday since and keep getting fobbed off.... told my correct climbing frame would be sent. Over a week with no correspondence from them. They then said they would collect the wrong product but no answer to when i will get what I paid for. Had to take all wood off lorry singularly and some cracked/broken in transit. Do not buy from this company.
Quick update.... been told to buy a pallet, wrap it all up, secure it and send it (even though it didn't come on a pallet, I had to unloads 1 by 1). Maybe then I might get my money back. Useless ... had my money over a month now..

Arrived over 5 weeks after it was ordered.
Got a message that it was to be delivered on Friday between 9 & 5 waited in all day, then got a phone call on the Monday to say that it was being delivered in 5 mins so had to rush home to accept it.
The set is made with ok materials but the design is very very poor.
Over 300 screws and nothing is pre drilled or marked.
None of the items are numbered or labelled, meaning you have to measure everything to see that it corresponds with the what’s in the instructions.
Everything is cut with 90deg ends even where angles should be.
It took me and my son who is a joiner 8 hrs to build.
The instructions are pathetic.
There was 2 boards missing for the bridge at 600mm length. There was 2 extra boards for the steps at 800mm do had to cut them to fit.
All of the canvas trim comes in 2 rolls and needs to be measured and cut to size.
None of this is marked or even stencilled.
Needless to say after 8 hrs the canvas trim won’t be going on.
There is far better equipment out there like TP or Rebo.
If your not up to DIY this swing set isn’t for you.
My son even said” I’m embarrassed to be putting something together like this, even as an apprentice I would off got a bollocking for this. For the money you are paying you would expect something that was better designed for self build.
Don’t be blinded by the sale price offers, not worth the hassle.
My last review was deleted by Trust pilot at the request of Fatmoose because it was Fatmoose.de and my invoice stated Fatmoose.co.uk.
Just proves the extent Fatmoose will go to get genuine negative reviews removed to try and censor out the negative reviews to increase their Trust pilot score.

Ordered a DazzyDuke climbing frame.

Communication is poor but it did arrive within 6 weeks so can't really complain about that.

However, the quality is poor in every department. Quality of materials is sub-par, screw heads snap off, wood is not well treated and some knots we're so large and rotted i had to fill them before use.

They do not pre-drill the holes. As an amateur joiner i found it a challenge to get accurate and required some experience of setting out and squaring off.

The most serous flaw is the design which I believe to be UNSAFE. I have reinforced the structure myself but the fixing of the bridge is fundamentally flawed and introduces a turning motion on the support timber which subsequently pulls directly on the coach screw. Shocking.

The final disappointment was the canvas for the roof which is supplied as a sheet with instructions to cut it oneself. Far too difficult to achieve the same finish as shown in the photo's.

All in all I would not recommend.

Our entire experience with Fatmoose was atrocious. The climbing frame arrived several weeks late and their customer service is pretty much non existent. They take days to respond to emails and their phone lines are rarely open. The person I did eventually manage to speak was extremely unhelpful and gave me incorrect information.
Once the product arrived I booked a professional climbing frame installer, however once I sent the details of the climbing frame he declined the job as he said Fatmoose were such poor quality he wasn't happy with building them.
He was sadly correct. We had a local joiner install it and despite installing extra support he said he felt the back section was unsafe and would be better without.
The wood is awful quality, rough and warped and both of my children got splinters on their hands. We will be dismantling the frame and finding a better quality product. A complete waste of money.

Nice looking climbing frame once built. Although did get a joiner to build as the instructions were just a minefield. Does anyone know if you have to use your imagination to cut the decoration (green material - leafs, signs etc ) is there no templates? I can’t find any forums on the website that ask this question and iv been left with 3 big sheets of green material/tarpolin

Placed order and received the frame in 5 weeks. Was initially emailed and told there would be a delay but contacted support and was delivered within a week.

The frame itself is very good quality. It was fairly difficult to build as all the wood had to be drilled, however precise measurements are given. Definitely requires 2 people to assemble.

Shocked, I appreciate these guys have made a killing selling to families climbing frames which are in my opinion over priced. I thought i was buying a climbing frame that would be pre-drilled for easy assembly or at least marked where it needs to be, I get it is a climbing frame so may be difficult but the fact that it is just timber pre cut is shocking and you have to sand and file it down yourself, Where does it say you need sand paper? And at what grade?

I have manually priced this up and for the raw materials from a timber year - £295.00+VAT - If you need to hire someone like a carpenter to build this, Get them the materials and ask them to make you one.... it will be cheaper

I am pretty handy but the fact is my children are playing on this and if i get something wrong how am i to know that. This is so unsafe for a parent to buy and have to build themselves without assistance from the manufacturer... Look at IKEA they pre drill , yes its cheap and doesn't last but at least they help the customer and understand not everyone is a DIY Guru

What's the point in spending 3 times the amount for some bloody wood, May as well send back and go start a fresh at least that way i can make it to my own liking

Good selection.
Nice website.
Customer service respond but their responses are evasive and only lead to further emails.
Original delivery 19-26 June. Guess what happened? No delivery. An email a day before to say delivery is 5-7 weeks from payment. We’re on holiday so we requested delivery before 2nd July otherwise after 13th. They said they will ‘reschedule’ delivery to after 13th July BUT no delivery was scheduled in the first place, not even an estimate delivery window. When I pressed for guarantee of delivery before end of July they responded with ‘after 13th’. Overall the one star is for the fact they respond, as useless as their response is. I requested a refund via their buyers protection before it expires. I have no hopes for this so next call is Credit Card issuer and trading standards.

Avoid! Imagine what will happen when you find a crucial piece missing or claim on warranty. I know at least two British based companies with much similar product who will be more than happy with my £1400.

I have to say this is a second European company I’ve had misfortune of dealing with one Norwegian and one German and both are shocking once you give up your money. Will never be fooled by long warranties from the continent again. Useless is an understatement.

Edit 1: Their response here is copy and paste. Shows you that personal service is alien to them.

Great selection of climbing frames and I’m looking forward to receiving ours. However… I had read the reviews on here about extremely delayed delivery so before I ordered I emailed customer services to ask if these issues had been resolved and for an honest idea of delivery timeframe. I received an email back telling me that the maximum time for delivery was 14-21 days. I’m now being told it’s 5-7 weeks from payment. The website still gives new customers a misleading delivery date. I think they should be honest and up front about this.