Fatmoose Arvostelua 

Much like reviews listed below - the lead delivery time was around one/two weeks yet i have been told its now seven weeks?

This is absolutely ridiculous and the only way to contact the company is via email, you're lucky to receive a reply within a couple of days!

Ongoing problems. I ordered a playframe on 2nd May with delivery for 21-29th May and handed over £1000. 2 weeks later they say it’s been delayed with no further information or idea of what that delay means. I contact them repeatedly and am told 5-7 weeks from order now, but that’s “ONLY AN ESTIMATE” which gives them free reign to delay further. They say this is because of unprecedentedly high order volumes but they are still running a sale as I type this!! So welcoming more orders into the chaos. They are also still now giving the same leadtimes to new customers as I have been given having ordered mine over 3 weeks ago. It’s absolutely nonsensical. No one responds with anything remotely helpful they just thank you for your patience. Meanwhile you’re stuck having forked out a lot of money and have no guarantees. They will no doubt reply to this with some copy and paste rubbish like they have the other complaints. Basically, if you’re thinking of buying from Wickey or FatMoose… don’t. I would cancel if I wasn’t 9 months pregnant and have already paid over £1000 to have the play surface prepared and have a company waiting to install this whenever - or if ever - it actually arrives.

Ordered a climbing frame on the 25th April, payment was taken... Delivery was expected between 14-21st May... I received an email saying it had a slight delay, I then emailed a few days later requesting a new date as was entertainment for our child's birthday, I was told it should now arrive between the 15th - 29th May.... I emailed yesterday asking for this date to be confirmed as more time has passed and now told today it is estimated to arrive 5-7 WEEKS after payment.... Which would mean it might not come until the middle of June... So the date they first gave was never going to be achievable, completely dishonest with customers. I've spent nearly £800 with them... I don't expect to be lied to and not given a straight answer when speaking to customer service.

Shocking service ordered four weeks ago estimated delivery was between the 14th and 18th of May. My daughter’s third birthday was on the 19th and still we don’t have the play area with nothing other than we would update you when we send it out for delivery will never order from this company again and will never.

Great product at a great price. Arrive quickly

We bought the FatMoose DazzyDuke Duo XXL for our boys. We are really pleased with it. After lots of research we chose FatMoose as it seemed like the best option on the market for us. We also wanted a high platform for the slide, most other frames are 1.2 height, this frame offered 1.5m high which we wanted to future-proof the frame as our boys grew taller.

We found it really easy to order. We also purchased the ground anchors for the frame which extends your guarantee to 10 years which is a no brainer in my opinion.

We received really clear communication about shipping & delivery and it was delivered and placed in our garage by the forklift guy which was very nice of him as everything states it’s a kerb side service only.

We unpacked the wood as per instructions and left it to dry. Everything arrived in good condition no issues. The Wood is of high quality, the inventory was easy to check and understand.

We set to work to build this, definitely
don’t underestimate how hard it is to build. This is definitely NOT the equivalent of IKEA furniture in climbing frame form! You need to measure and drill most pieces which takes a long time, the instructions are good but could be clearer in a few places. You must take your time to interpret them. The end result is very good though. We are very pleased with it. It’s sturdy, especially with all the anchors in place. It feels strong and durable - we have 2 boys and lots of their friends come to play. The frame is solid and doesn’t move at all. It feels very secure with all the gang on it!

The slide is brilliant - super long! We chose dark green so it didn’t show the wear and tear marks over time. Pleased we did as it looks great in our garden.

My top suggestion to improve it would be to provide paper template to use for cutting out the taupaulin roof. The measuring of this took ages, but maybe that was just me?! I appreciate it provides flexibility so you can make your own designs but the basic template provided to scale would make it a lot easier.

Overall it’s a really great climbing frame - 2 very happy children. We are very proud that we managed to build it for them too. I’m sure this will be used for many more years to come.

The children absolutely love their Tiki Taka swing and slide set.
The build probably stretched our DIY skills to the limit but we did it, over two weekends.

Communication from order to despatch was clear and we knew exactly when it was arriving.
When the frame arrived it would have helped if the pieces were coded as to the parts of the frame as that would have saved a lot of time but once I'd done that it was fairly straightforward to put together.

Excellent product with really easy to follow instructions on how to build! Looks great and the kids love it!!

Starting with the negatives, when it turned up it is literally just a pallet of cut lengths of wood, was more drilling etc required then I would have expected for the price. A few different sized screw were just thrown loose in a box instead of being bagged like the rest, but not a major issue if you take your time and check the sizes. Also, the edges are quite roughly sawn so you need to go around the entire thing rubbing the edge with sand paper if you don’t want splinters.
However, I done it on my own and only took about 7-8 hours, and now it’s up, I have 1 very happy little girl. It’s extremely solid and looks really good. I would recommend this, just don’t expect anything fancy when it first arrives.

Chose Fatmoose because of the quality of timber supplied and I wasn't let down. Living in Scotland outdoor structures have to withstand tough weather and the Fatmoose climbing frame does that.
Supplied with more than enough fixings, and although the instructions aren't the easiest at first, once you get going they make sense.
Fatmoose kept me updated on delivery, which was actually a few days earlier than expected.
Grandkids aged 2 and 4 love it and that tells you everything.

The play equipment is straight forward to build with two people, and the kids love it! Not quite as sturdy as I'd like, but is still safe for the kids (I'm no DIY expert so it's probably my construction rather than the design).
A great value piece of equipment. Highly recommended!

Ordered a swing seat over three weeks ago (UKF2000051366 if their customer services see this). Having received an email confirming despatch but no tracking details I chased them after a week only to be told the item had been returned to them by the carrier due to failed delivery. I suggested they check with the carrier as this was incorrect (no missed delivery note, was working from home all week & Ring doorbell showed no missed deliveries). They asked if I wanted to arrange a new delivery & I said yes. I got no confirmation of despatch over the next 2 weeks so chased them on 3 occasions & was told the first 2 times that a new delivery had been arranged. On the 3rd occasion though I was told it hadn’t been despatched, nor would it be as it was now out of stock (so they obviously sold my returned item to someone else!). Never got any apology or acceptance of fault in any of their emails. I asked if they could instead send me the next most expensive equivalent as a goodwill gesture - they refused to do this! Will get a refund but what a waste of time! Overall really poor!

Delivery as expected, good instructions and seems good quality.

Watchout for the horrendous shipping fees.
We looked to buy a climbing frame as the prices looked great however BE AWARE there is a pile of hidden fees. Shipping was £220 then we needed anchors which were not included which was £150. Turns out looks are not deceiving and simply to good to be true

We purchased one of the largest Fatmoose frames (FunnyFortress Free XXL with TowerSwing), and installed it in the garden in spring. Fatmoose was a recommendation from our neighbours who had a similar frame installed summer 2020.

Timing was quite quick between order and delivery, and once I'd worked out the instructions the whole frame went up fairly quickly. When they say it needs 2 people, this is not a recommendation. There are elements of the build that you cannot do alone (on this size at least).

The "roof" elements were quite tricky, and could do with a redesign. They were awkward to build, and fitting was straightforward but the finish is not as good as could be.

Our biggest disappointment thus far (and the reason for only 4 stars) is the quality of the timber used. Knotty, cracked and generally quite soft. Several pieces had to be replaced with alternatives after they broke in use where the large knots had made weak spots. I also liberally sprayed everything in a wood protector/waterproofer, as rain was pooling in some of the cracks.

If you use MiracleGro or LawnMagic (or similar products containing phosphor) note that this + kids wet shoes = black stains.

The swings are great, the little table built in under one of the towers is a cute idea and well executed. The bridges are a pain to put together, but work really well once done. Apart from the issues with the timber (which may have been a bad batch), we are really glad we purchased this for our kids. Quite a few friends have mentioned how much fun their own kids have had when coming to play.

We love our new climbing frame, the whole family can use it, adults included. The instructions were easy to use and it feels sturdy enough for the grown ups to use it too. We did have to add an additional rail to the sides to allow for some additional safety with the varying height if the children as the gap between the bridge and rail was too large. The accessories are of good quality and great design. Overall very happy.

Ordering was easy. Plenty of designs to pick from.
Delivery was as described and a date was picked for final delivery closer to the time.

The kids also love it and during the summer time out there all the time.

Solid climbing frame. Kids love it. Not too difficult to build with right tools. Good quality. Worth the money

Fast delivery , great product !