Fatmoose Arvostelua 

Plenty of options to choose from and easy to filter. Looking forward to delivery!

I've ordered a lovely playground on 15th April and still waiting to be delivered. On chasing the company I'm told they have problems at the border. I'm not sure what's going on but my 5 years daughter is so upset asking daily about it.

Can I give 0? Also known as fatmoose uk and have a .Co.uk website plus various other countries. Ordered and paid in full. Website said and still says delivery 2 to 4 weeks. Nearly 6 weeks later I got a message to say it was being dispatched. About a week later a company in England called DSV called and arranged delivery for the following Monday before noon. I took a morning off and waited in. Nothing. I check the tracking. No call or email and DSV have changed my time slot to 3 till 6. I take the rest of the day off. Nothing. I email fatmoose. Nothing. 3 days later Nothing from anybody. I track down DSV on Google and call them. Oh yes sorry your delivery was cancelled because the package is damaged and split open. Someone the contents have come out. I email fatmoose. Nothing. Still hearing nothing from anybody and after about 4 days an odd automated email from fatmoose to say my issue has been forwarded to the relevant department. 4 of those now. I went on the .Co.uk website and find a customer service number in Germany. So a number of calls to them with somebody that is rude and put out that I'm not happy and my goods are damaged. I get that it's not their fault but the goods must be insured? I've paid £1750 and had nothing buy a load of attitude. 10 days later and I've had my 1st real email to say they have had no confirmation from the shipping company to say the goods are on the way back to them. Apparently my refund depends upon them receiving the goods back complete and undamaged??? I'm sure that everybody who got their goods in time and in 1 piece is delighted. BUT the customer service from this company is SHOCKING! Well nil actually. If they replied with take the pallet in and let us know what is damaged or missing and we will get if sorted super fast it would have been OK. But ignore for 4 days? Not acceptable. I've raised a complaint with my credit card for my money back. Their argument with courier is NOT my problem. We run our own company and would not be in business if we treated our customers like this. Worst useless load of jobs worths ever. If you can't be arsed to do the job why bother going to work? Sadly a certain demographic of employees expect to be paid to breeze into work or work from home and chat. Oh an issue has arisen that I can't resolve and the customer wants answers.....IM ENDING THIS CALL NOW! WOW.

The website was very easy to navigate and I was able to filter the available climbing frames according to the specifications I was looking for.
The checkout process was simple and efficient.

great information on website with good reviews very trust worthy and product quailty looks amazing, will be a great xmas present for our girls.

Easy to use website, excellent products at good prices.

I order the product way back in March and had a delivery date of lates of the 29th of April I am now on the 16th of May and still not received my product, speaking with Fatmoose they can’t give me an answer about my product and keep saying it’s with DHL and fobbing me off

Getting very annoyed

Easy to navigate website. Great choice of products and easy to checkout

Easy to navigate the website, great product selection. will update after delivery.

So far so good. Placed the order and look forward to receiving it asap

Really easy system to use. Ive had all my questions answered promptly and I now have the FamilyFir XXL house on route to my home to be delivered! My children cant wait!

Very easy to navigate the website, with easy to pick different styles.

Very quick and efficient

Don’t listen to the bad reviews these are well worth the money, it does come in pieces but what do people expect? It took us half a day to put it up with two toddlers helping. We was well informed with tracking and delivery. My kids uses this everyday in all weathers so Thankyou !

I found the website really easy to use, I loved the extras you can add to the climbing frames and that you add later on as well.
My children are going to be over the moon with this play set, really chuffed i found this business.

A super helpful team that made the product choice and purchase process straightforward.

Loved selecting the perfect set for my family. Loved how easy the site was to navigate, and the measurements and extras which were shown! Can’t wait to receive for my family to gage many years of fun!

quick and easy to use, lots of customisation

required extras on same page, no need to search

Very easy to select, compare and save our favourites! Hardest part was choosing which one, the value for money was great in the Easter sale. Purchasing process and delivery times were super quick and easy! We cannot wait for it to arrive and show it off! Thanks FatMoose! Highly recommend!