Eyerim Arvostelua 

Okulary zamówione miesiąc temu , nadal nie dotarły . I to nawet nie okulary tylko oprawki . Nie polecam

Nie polecam!!!
Mąż zamówił dla mnie oprawki, na które miałam czekać od 11-13 dni roboczych. Oczywiście dostałam po czasie info, ze sklep jest w połowie realizacji zamówienia. 11 dnia skontaktowałam się ze sklepem, w celu ustalenia, czy za dwa dni najdalej oprawki zostaną wysłane, bo jesli nie, chcę odstąpić od umowy, do czego, jako konsument mam prawo. I ciekawostka: okazało się, że oprawki mogą być za około 3 tygodnie. Ciekawe, że pisząc, iż są w połowie realizacji, jakiś tydzień wcześniej o tym nie wspomnieli. No, ale przeprosili, anulowali. Kolejnego dnia dostaję maila, ze przesyłka została wysłana, więc piszę, ze to kpina i że nie odbiorę. Znowu przepraszają. A najlepsze jest dzisiaj: docierają okulary przeciwsłoneczne za trzydzieścikilka zł. Może to mało istotne (dla sklepu napewno), ale zmawiałam oprawki do szkieł korekcyjnych, za około 500 zł. No cóż... nie, nie i jeszcze raz nie.

Bought 2 pair of sunglasses from Oakley at eyerim. Got a notice that it would take 14-16 business days to get it, which is already a long time I think.
Emailed them after 10 work days, because I didn’t get any update from them about my order. Then they said, that the glasses Haden’s arrived at the warehouse yet, and first after that they updated me more often.
But got my glasses to late, but it was okay.
Tried the glasses and 1 pair had a strange color, so wanted to return and buy another one.
But then I got the message, that I have to pay myself for returning it back, which is so not okay. You can’t know if it will fit you or if you will like before you see the product, so that you think that the costumer should pay themselves are just not god service..
Bought a new pair though, before I knew of this, thank god I know it don’t need to be returned.

I got my pair of Oakley Jawbreakers in 2 days with normal shipping.. Everything went supper smoth and fast.. would rate 10 out of 10. Thanks again eyerim :D

Paketet skickas inom beräknad tid. Tycker om hemsidans stora produktutbud. Kommer definitivt handla här igen!

Hur nöjd som helst. Fick varan på förväntad leveranstid och är jättenöjd med produkten. Bra kundsupport också. Mvh// Rickard

Great prices with fast shipping - good buy!

Was prepared for longer shipping time but the product came within 7 days from the day I ordered it. Well packed and a great fit :) Highly recommended.

Zakupiłam oprawki Just Cavalli w listopadzie 2018. Czas oczekiwania był określony na 14dni. Po złożeniu zamówienia, byłam mailowo na bieżąco informowania o przebiegu realizacji zamówienia. Czas oczekiwania przedłużył się o tydzień ale byłam o tym informowana i przepraszana. Oprawki dotarły do mnie w dobrze zapakowanym kartonie, w oryginalnym opakowaniu, wraz z etui i ściereczką. Są bardzo ładne i noszę je od kilku miesięcy, bardzo dobra jakość, są w złotym kolorze i nic kompletnie się z nimi nie dzieje złego. Reasumując sklep Eyerim bardzo dobrze wywiązał się z realizacji zamówienia, dodatkowo proponując naprawdę korzystną i niską cenę jak za dizajnerskie oprawki, za które w sklepie musiałabym zapłacić ze 300 złotych drożej. Także warto było dłużej poczekać. Kontakt z Eyerim bardzo dobry, wręcz natychmiastowe odpowiadanie na maile, wszystko w języku polskim. Ja polecam.

Hele goede service!

I have got my wonderful glasses of Michael Korts! Beautiful and very comfortable for my eyes, glasses are perfect. The price is twice chipper than at the opticion on the street.. Service was very good. I am happy!

Worst buying experience ever. I ordered my prescription glasses in the beginning of September and now close to x-mas I finally gave up waiting and demanded a refund. I first, after a loooong wait, received a broken pair that I had to return. Then after several weeks of waiting I received a replacement pair only this time they had forgotten to put in my prescription lenses. After have waited now for a couple of weeks without hearing anything I wrote them and and of course now they are delayed another 3 weeks because of the holidays...
The person named "Daniel" in customer service (which I believe is just any person from their customer service) offered me a 10 Euro refund at my next purchase as a compensation for the delay but made no effort to speed things up.
I Have read about others receiving broken items so it seems like they are a scam. Even though I really liked my glasses I decided to demand the refund as I don't believe they would have managed to actually deliver on my order. I would recommend any potential customer to find another service and i would recommend Eyerim to either change their business model or die.

EDIT: After writing this review they have the stomach to criticize me for not "mentioning" my prescription to them after first receiving a broken pair. My order was clearly for prescription glasses. They deal with things by answering your mails kindly but they don't fix the problem. Once again, their "massive"discount of 10 euro is not really worth the stress of dealing with this company.

Leverans inom två veckor på kompletta glasögon. Snabb och trevlig kundtjänst. 100% nöjd kund!

Update 5/11.

They refunded my import duties that I had to pay and my frames were delivered as per promised. Different carrier though.

Someone called Eduardo got in touch and was responsive and took complete ownership of my issue.

I can now say I have had a good experience with them and will changing my rating to 4 stars from 2.

I guess the issue is to ensure they have something in stock. I wouldn’t trust their back order system.

While my experience was not without any stresses, it has not been as bad as some of the others. Like some other reviewers, the in stock merchandise is a bit misleading.

I had to go for my 3rd choice to get something shipped out.

Paid for FedEx delivery, item is being delivered DHL.

Here’s the kicker.....after having paid VAT, I now have to pay import duty on my glasses here in the UK. No mention of this on the terms and conditions or the FAQ.

Customer Service will only answer your query once in a day if at all they bother. Even if you respond immediately.

My frames have worked out more expensive than buying from the most expensive retailer here in the U.K.

Stay away!!

Jag kan inte ge annat än 5 stjärnor då hanteringen av min reklamation var mycket bra. Kontinuerlig personlig uppdatering varje steg under reklamationen med snabb återkoppling via mail. Varan levererades dessutom på dagen utifrån rekommenderad leveranstid så även där höll de vad som stod på sidan.

Today I've recivede the item after 13days, MaxMara new model, paid 1200 HRK.
They seems like fake ones, so Im thinking about returning them. Anyone has experience with returning? I've paid them when they were delivered on my adress, so what is process with returning my money back?

First of all, I am from Croatia and ordered 1 pair of sunglasses. I paid them 1074HRK(aprox. 160€). Today i got package with ray-ban sunglasses and ray-ban box was empty .This is totaly unacceptable. I paid them and I have PDF document about payment.I can send you pictures and PDF .My order number is 3100003963. I want another sunglasses with sunglasses in the box , not empty box or I want my money back.Better to give me my money back

Ordered a pair of glasses, they came in and had a flaw.

Sent it back, waited for a new pair to arrive - to this point 25 days have passed.
New package arrived and contained a totally different model from the one I ordered and paid for.

Now I'm in the process of returning this product, I wanted the pair I paid for but I believe this is a "rejects" shop. It is my understanding they resell a certain amount of subtly-defective products, which is how they justify lower prices.

I am also trying to communicate with them through various different channels but their customer service has proven to be either unresponsive or unhelpful.

Usel kommunikation.
De ljuger om lagersaldo, marknadsför varan som att den finns på lager men i verkliga fallet så finns den inte.
Efter 16 dagar är varan fortfarande inte levererad.
När jag frågar om hur det går med leveransen så bemöter de frågan med att makulera köpet.
Jag är helt förbluffad!

Jag väljer att kommentera ert svar här.
Jag har inte haft kontakt med er sedan beställningsdatumet. Jag fick en bekräftelse 11/8 om att beställningen var gjord. På hemsidan så stod det att varan fanns på lager, med andra ord ljuger ni om informationen.
29/8 skickade jag ett mail till er och undrade hur det går med beställningen. Varav ni svarade med att ni beräknade att kunna skicka iväg paketet under denna vecka. Idag mailade jag er och undrade hur det går med leveransen. I mailet krävde jag svar eller makulering av beställningen. Varav ni svarade direkt med att ni makulerar beställningen.

ordered a pair of glasses with prescription [1,67 refraction index] but they didnt inform me about the fact that the lens will be thicker at margins.They told me i can send them back and refund me [ admitting it was their fault], 2 weeks passed and the courier which had to pick them never arrived, checking the awb, it says that i wasnt home or the product wasnt properly packed up which are lies.He never even called me.I feel that this scam goes both ways, the courier firm and eyerim are brothers in scams. i am trying to reach eyerim via calling but no luck. It s my second time waiting to send them back but no luck.the first time i waited 1 week for the courier as well but he never arrived...
moreover , comparing the cloth and the case which came with the glasses, with another cloth and case i own, the one from eyerim looks low quality, possibly fake. i am talking about eyerim- romania . be aware, avoid them.

Although I had to wait longer then expected for my sunglasses, Eyerim kept me informed throughout the procces. This was much appreciated.