eu.toucheprive.com Arvostelua 

Unfortunately, this company cannot be trusted.

Before placing my order, I carefully checked whether returns were possible. The website clearly states that items can be returned within 30 days, which is exactly why I decided to make the purchase.

When the clothing arrived, I realized that some items needed to be exchanged for a smaller size. However, when I tried to initiate a return according to the company's instructions, I was informed that this shirt could not be returned under the company's terms and conditions. As a result, I am unable to obtain a return label (e-ticket) and send it back.

These are ordinary clothing items. I have already sent an email to the company, but to this day I have not received any response.

Later, I discovered that I am not the only customer facing this issue and that this appears to be part of the company's policy. Unfortunately, I feel misled and disappointed.

Clothes are good quality, but they are missing small sizes

I ordered for Poland, in the beginning of may and i had initiated a partial refund for clothes which are too big on me.

It is june and i still do not get at leas answer from the support, neither money.

I did not check the reviews before, as i saw the shop on Zalando so i took it as a trustworthy source.

Seeing the bad reviews related only to the refunds and support communication - made me upset as i think i will not get money back.

I ordered through revolut so for me it is an easy process of refund.

Hope the shop can see it and change as there good unique clothes - but due to such issue i will never order from that shop again

This company is a big joke. The reviews here are truth. I send them an e-mail, literaly few hours later to get it delivered to a parcel shop, no response. I needed to fix it by myself. The items were delivered today, terrible quality. I wanted to refund it today, says that those items are not refundable! Two skirts are not refundable! Touché Privé, my order is EU22121. I suggest you to fix the problem and to REFUND MY MONEY! You have enough bad reviews here

The sizes dont fit and i want to return but system doesnot allow me. I also tried the customer service but no one reached me..

Ik heb een van de producten die ik in april heb gekocht moeten retourneren omdat het te groot was. Ik heb mijn geld nog steeds niet teruggekregen. Ik heb drie keer een e-mail gestuurd, maar geen antwoord ontvangen. De service is erg slecht en ik heb spijt van mijn aankoop. Wilt u hier alstublieft eindelijk aandacht aan besteden?

Mauvaise expérience avec Touché Privé.

J’ai retourné un article dans les délais et je ne sais pas s’il a bien été réceptionné, mais plusieurs semaines plus tard, je n’ai toujours pas été remboursée. J’ai contacté le service après-vente à deux reprises pour obtenir des informations sur mon dossier, sans recevoir la moindre réponse.

Le manque de communication et l’absence de suivi sont très décevants. Lorsqu’un client respecte la procédure de retour, il est normal d’attendre un remboursement dans un délai raisonnable ou, au minimum, une réponse du service client.

Je ne recommande pas ce site tant que le problème de remboursement et de service après-vente ne sera pas amélioré.

I have been trying to return items and get my money back without sucess. There is no response from customer service, the return registration did not give me a return label and it does not let me return 2 from 3 items. This is clearly a scam.

Habe Teile meiner Bestellungen EU20930 und EU20969 fristgerecht zurückgeschickt. Die Pakete kamen laut Sendungsverfolgung längst an, doch der Status im Portal wird nicht aktualisiert. Trotz mehrfacher Mails an den Support erfolgt keine Reaktion. Ich warte seit über 2 Monaten auf mein Geld.
Absolut nicht empfehlenswert!

I placed an order on May 14 and, to this day, I have not received the product.

What is even more concerning is the complete lack of communication. I have sent 4 emails to customer service over several weeks and have not received a single response. No updates, no explanation, no attempt to resolve the issue.

This level of service is unacceptable for any online retailer. A paid order has been left unresolved and completely ignored, which raises serious concerns about reliability and customer care.

At this point, I have no product, no tracking clarity, and no support from the company despite multiple attempts to contact them.

I expect an immediate response and a clear resolution, including either delivery of the order or a full refund.

Ürün siparişi verdim kalıplarınız çok küçük M bedene asla uyumlu değil iade etmek istediğimdede sayfanız iade için bana izin vermedi sonrasında e mail attım geri dönüş yapılmadı tarafınızdan

Bestelling gedaan, bestelling terug gestuurd. Maanden lang mailtjes gestuurd met dat ik de terugbetaling wil ontvangen. Na maanden eindelijk mailtje gekregen dat het gestort zal worden binnen 14 dagen. Na maanden nogsteeds niks ontvangen!!!! En geen mail terug ontvangen

I have sent a return package which was received by Touché prive one month ago according to tracking data. I have not heard anything from the company. I have desperately tried to find a phone number and the company is not responding to my messages. Seeing that I am not the only one who has experienced this I am considering going to the media or pressing charges for theft

Wat is dit voor onzin? een bestelling van meer dan €600. Ik wil het kunnen retourneren! ik kan jullie niet bereiken. Ik heb al zoveel mails gestuurd. Via Zalando ging het altijd goed. Wat is dit voor raars

Jurk geretourneerd. Een mail ontvangen dat ze mijn terugbetaling in orde zouden maken, maar nu al weken verder en nog steeds geen terugbetaling ontvangen. Dit is gewoon diefstal. Ik wil graag mijn geld terug!!!

I had a very disappointing experience with Touche Privé.

I ordered several clothing items, and according to their own return policy, items can be returned within 30 days as long as they are unused and in original condition.

However, when I tried to submit a return request through their return portal, ALL items were marked as “non-returnable” with the message: “Does not comply with our returns policy.”

These are regular clothing items and clearly do not fall under any exceptions.

I contacted customer service over a week ago and received no response at all.

This is very concerning, as it appears that they are blocking returns despite stating otherwise in their policy. This also raises serious questions regarding compliance with EU consumer law (right of withdrawal within 14 days).

At this point, I am forced to escalate the issue further.

I would not recommend this company.

This is by far the WORST experience I got with a brand. I returned my item more than 2 months ago, sent at least 10 emails, tried to contact them through Instagram, I NEVER got any reply nor refund, I am still waiting. Can someone get back to me with my refund ???

I returned my order EU21518 on the 5th of May and it was delivered on the 7th of May. This has been confirmed by PostNord which is the shipping company. I have emailed the company three times to ask about my refund but no answer and still no refund. There is no other way to contact the company. This company is a fraud. What can I do to get my money back?

Bestellnummer: EU21701. ich wollte die Artikel zurückschicken. Aber ich kann Return bei Returnservice nicht bestätigen, obwohl es noch 20 Tage für Rückgabe gibt. Seit 10 Tagen kann ich per Email etc nicht erreichen. enttäuscht...niemanden empfehlen...

Order EU21458
Habe fast vor einem Monat die ganze Bestellung retourniert weil Qualität und Größe nicht gepasst haben . Bisher keine Eingangsbestätigung und keine Rückerstattung. Bin sehr enttäuscht! Email wird ignoriert

Tuesday 12th May I ordered two skirts from the webside. The money has been paid, and the order is “accepted”, but then nothing happens. I tried to write the company two times, but no answer. I have to wear one of the skirts for a wedding next month, but I don’t know anything about delivery time - on the webside it said 2-3 working days. This is now 8 working days since. Can’t recommend this webshop.