Ergonomic Designs Bathrooms Arvostelua 

907
•
TrustScore 3.5/5 tähteä

3,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Ordered and paid for the bathroom suit, all arrived on time, bath tap is broken and leaking so we can’t use the bath, emailed 5 times over 3 weeks, they asked for photos then a video, thought they wou... Näytä lisää

Saanut 5/5 tähteä

I am really impressed by this company. Archie has been great and so helpful during the delivery process. Emails are responded to same day. It’s arrived on time. Quality is great. Based on this it’s a... Näytä lisää

Saanut 5/5 tähteä

Horizon classic combination vanity unit purchased was excellent quality and value. Delivery was prompt. I had an issue with one of the draw runners not working, they sent a replacement unit so I could... Näytä lisää

Saanut 2/5 tähteä

Item arrived broken, both drawer hinges. Company is difficult to contact (no phone) and emails/help centre are fairly slow to respond to the situation - advising 6 week wait for replacements! Very dis... Näytä lisää

Yrityksen tiedot

  1. Kylpyhuoneen remontointi

Erilaisten ulkoisten lähteiden tuottama tieto

Ergonomic Designs Limited is a UK family owned private company. We began trading in August 2001, and through our customer care programe have achieved outstanding reviews on our shower systems with 100% Feedback. We believe our customers deserve prompt attention with the best and most efficient service. As well as selling to the trade and public we also have a showroom in Northampton which you are welcome to visit. UK Company Number: 06065684 UK VAT number: 923 1440 57 Customer Service and Reviews: We have thousands of happy customers and you welcome to see what our customer say about us.


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

907 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,5

Kaikki arvostelut

(907)

73 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent!

Excellent black Matt taps….really good quality and value for money. Great service and fast delivery…. Highly recommend and would buy again. Thanks!

23. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Efficient and very helpful company

Excellent product and price and delivery options. However at last moment I had to change my delivery option from collection to a home delivery. This change was handled with courtesy and efficiency. Wish all companies were so helpful and quick to respond to requests

20. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Hi This is Mr Bennett I wrote a bad…

Hi This is Mr Bennett I wrote a bad review regarding being sent the wrong taps.
After Ergonomics had received my email they were right onto the suppliers and sorted this problem out ASAP. I would just like to thank them for sorting this issue out very quickly. Bath Taps fitted and working very well.

26. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Days of waiting for delivery

Item didn't turn up on the date agreed, but did eventually turn up on the second agreed date, no call prior as requested.
The seller will probably blame the courier, but it is what it is.
Item looked okay and as expected

24. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing service

Amazing service. I ordered on the Friday and the bath was with me by 8.30 Monday morning. The courier was so helpful, I was on my own and he carried it into the garage for me. I wanted a small bath with handles and ergonomic designs were the only place I could find a choice in the size I need. I will use them again.

23. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

DO NOT BUY FROM THIS COMPANY

If j could give this company 0 stars that would be too much. I ordered a slimline shower tray off this outfit, it was not opened for over a week and when it was my plumber noticed a hairline crack in the thin portion of the manufactured tray, it was very thin. I reported this to the ergonomic team (oh and by the way they only deal with customer issues through e-mail, if you call this outfit they will tell you the phone number is only for sales. What's terrible company. They spouted the line about "we give customers 2 days to report issues" and totally were not interested one bit. Buy your product from a store that lives inntgecrssl world and not this outfit. The shower tray cost over £350 and this company purely act as a middle man postbox outfit. Total disgrace of a rip off outfit and would sincerely urge people to buy from a reputable company.

1. elokuuta 2024
Oma-aloitteinen arvostelu
Ergonomic Designs Bathrooms-logo

Vastaus yritykseltä Ergonomic Designs Bathrooms

Hi Stephen,
Apologies were unable to supply a replacement on this occasion. The item was delivered and signed for in good condition with a drop photo to show as such and no damaged was reported until 3 weeks after delivery. Im afraid after so long in your care, the crack could have happened at any point. We are a small family run business and we cannot absorb the cost on items that were delivered in good condition and damaged since, the manufacturer of your tray offer 7 days to report damage, which is more than enough time to inspect and item and you would not need a plumber to identify a cracked tray. I am sorry we could not resolve, we have offered a cost price replacement tray which means you only pay what we pay.
kind regards
Ergonomic Designs

Saanut 1/5 tähteä

Beware! Only 2 days to report damages!!!

Although the furniture is lovely and delivered promptly, you only have 2 days to report damages. One piece of our furniture was very heavy so we weren’t able to fully inspect it until our builder was ready to install as we needed 2 people to lift it at which point we noticed the damage and Ergonomic Bathrooms would not accept liability or offer a free replacement as we were out of the 2 day period.

7. heinäkuuta 2024
Oma-aloitteinen arvostelu
Ergonomic Designs Bathrooms-logo

Vastaus yritykseltä Ergonomic Designs Bathrooms

Hi,
I am sorry that a replacement was not offered by the manufacturer, this is due to the amount of time since delivery that this was reported after being signed in good condition and the obvious nature of the damage. We advise 48 hours to check delivery on all the items we sell as many of the manufacturers insist on this, however this manufacturer offer 7 days to inspect items and check for damages, sadly this was over 2 weeks since delivery and the unit was broken almost in half, it would be very apparent on initial inspection if this damage was present on delivery.
kind regards
ergonomic designs

Saanut 1/5 tähteä

Could not return as product open!

I ordered a Gerberit flush plate in brass which cost over £260. When it arrived and I opened it I realised it was plastic and was very flimsy. I contacted the company to return it and they said that as it was opened I was unable to return! How are you supposed to know if you are happy with such an expensive flush plate if you can’t open it?? I would NOT use this company again for this reason. Very unhappy customer.

14. kesäkuuta 2024
Oma-aloitteinen arvostelu
Ergonomic Designs Bathrooms-logo

Vastaus yritykseltä Ergonomic Designs Bathrooms

Hi,
I am really sorry this purely because they have a sanitary security seal on the flush plates, these are made by Geberit and the produce them with the security seal in place, we cant then accept it back for resale to send to another customer as it would be very obvious it was not brand new and the security seal in place would not longer be sealed. Sadly as per any company anything that cannot be resold as new cannot be accepted for return unless faulty.
kind regards
Ergonomic Designs

Saanut 5/5 tähteä

Excellent customer service

Excellent customer service, quick response, assistance in choosing a product, clarification of technical details, and fast high-quality delivery. Ideal balance between price and quality.

20. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Efficiency at its best

What an excellent company. Our 1st shower screen arrived very quickly. I realised that I ordered the incorrect size, bought the 2nd screen and the company sent the correct size and picked up the incorrect one the very next day, and arranged a refund quickly.
I have purchased many bathroom fittings recently from a multitude of suppliers and Ergonomics have been one of the most efficient of the companies and sell at an excellent price. 5 stars

17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer service

Great customer service from James, who emailed to check on a duplicate order I had made, and put right my mistake before the package was sent. Such a nice change from automated emails and chatbots.
I came upon Ergonomics by accident because it was the only store out of many which had the taps I needed. There is a wide choice of products at good prices, and I will look here first in future,

30. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The service was excellent

The service from this company was excellent. We ordered various shower bits and it all came individually wrapped in cloth bags and individual boxes then placed into a large box to protect them. The quality is excellent. Could track delivery with two hr time slot with DPD. Highly recommended this company. Five stars guys !!

29. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

the basin is very poor quality with…

the basin is very poor quality with marks in the glaze and very light weight , the waste hole was also uneven

31. toukokuuta 2024
Oma-aloitteinen arvostelu
Ergonomic Designs Bathrooms-logo

Vastaus yritykseltä Ergonomic Designs Bathrooms

Hi,
I cannot see that you have been in touch at all? If you were unhappy with this product please send through an email and we can get this looked at for you.
kind regards
Ergonomic Designs

Saanut 4/5 tähteä

Was good value

Was good value, its a pity that delivery is so expensive.
Warehouse staff very polite and helpful.
Email communication could be a little better

29. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent

So easy to deal with, great comms, very highly recommended. Super fast delivery

28. toukokuuta 2024
Oma-aloitteinen arvostelu

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