Ergonomic Designs Bathrooms Arvostelua 882

One of the worst companies I’ve ever dealt with. Do not buy anything from them. If you have any issues with products. It will not be rectified. They’ll lie about refund, return, claim to send couriers out to pick up damaged goods. Stay well away

I purchased 4 items on-line. I then realised I had made an error on the order, and I needed to change the size of the vanity unit. I used Ergonomic's Help Centre contact form to ask if it was possible to change the order. I must admit, I wasn't expecting things to be so easy. The next morning Lynn Walters emailed me and said she would cancel the item I wanted to change, and I needed to reorder the correct item. Once I had the new order number, she combined all the items, refunded the cancelled item immediately and everything was delivered on time the next morning. The items all look very high quality. Lynn's customer service was exemplary so I would have no hesitation in buying from them again.

I recently installed the Odesa Arc fluted California walnut combination vanity unit (1100mm, RH) and it has completely transformed my guest ensuite bathroom.
The design is the standout feature. The fluted walnut finish looks genuinely high-end and adds texture and warmth. Paired with brass fittings, it gives a luxury look that feels far more expensive than it actually is. Build quality is solid. The carcass feels sturdy, the finish is well applied, and the drawers are smooth with a proper soft-close action. Nothing feels flimsy or poorly aligned, which isn’t always the case with combination units.
The layout is also very practical. Having the toilet integrated keeps everything compact and tidy, ideal for an ensuite or smaller bathroom. The concealed cistern gives a nice minimalist finish, and storage is perfectly adequate for everyday use.

Delivery was excellent. The unit arrived well-packaged, protected on all edges, and in perfect condition—no chips, scratches or damage. Timing was as expected, and everything turned up together, which made planning the install much easier and iInstallation was straightforward for the fitter.

Overall, this is a fantastic combination of design, quality and value, backed up by a smooth delivery experience. Very pleased with it and would highly recommend.

The product choice and pricing is great, I needed to contact the customer service team and was helped by a lady called Lynn, she was excellent resolved my enquiry within minutes, this is the 2nd time I have ordered goods from Ergonomic Designs and will definitely use them again, excellent all round, very happy.

Great customer service and communication the quality of products is 100%, i had to rearrange delivery due to a emergency i rang the driver dept number and the lady was brilliant very compassionate thank you, I will be recommending your company and buying your products again definitely, thank you

Excellent service from ordering to delivery and quality of product…will definitely order from you again

Excellent black vanity sink, good solid quality.
Very reasonably priced compared to others with less build quality.
Very quick delivery also.
First product I have bought from them and it wont be the last!

Everything arrived in perfect condition less than 24 hours after I had ordered it.

Easy to order arrived when expected item was better than expected really pleased

Basin delivered broken, told to email customer care 24hrs later no response. Still waiting....they won't deal with it over the phone.

We were so pleased with our Odesa Arc Fluted Cairo Walnut Combination Toilet and Vanity Unit which fitted perfectly into our cloakroom. The addition of the comfort height wc was perfect for our needs.

It was received quickly and the quality surpassed our expectations.

We now have a cloakroom that feels luxurious and spacious. I am now now proud to show our family and friends.

Good quality Odesa vanity unit and taps. Delivery tracking was excellent. Sink was damaged however replaced quickly. Unfortunately I was unable to speak to anyone regarding the replacement sink, everything was done online which was frustrating. Otherwise I would have given 5 stars

My original issue was that the basin arrived damaged and I initially struggled to get a response, which caused some delay to my installation.
This is why I am updating my review.

After a few emails and a bit of misunderstanding on my part, I’m happy to say the issue has now been resolved.
Ergonomics Designs arranged a replacement promptly once everything was clarified, and gave me the option of delivery or collection. I chose to collect from their Northampton branch, which was straightforward and convenient.
Beth, who handled the situation, was very professional and efficient throughout, and I appreciate the effort she made to get things sorted.
I understand there was a slight delay over the Easter weekend, which likely contributed to the initial lack of communication.
Overall, a positive outcome and good customer service once the issue was addressed.

I ordered some bath handles i checked the size as I ordered and screenshot the product size, but when I came was the wrong size I emailed them Saturday telling them the issue but when they replied it was Monday but only asked for pictures. My bath gets fitted Thursday and now I may need to go driving around to find them as they won't come on time

Awful customer service. Never received my item. Asked Alex to call me to discuss but he didn’t even respond or call me. No numbers to call. Lynn finally emailed and all failed to call me. Stay away.

Part delivered on time and was as expected however the communication throughout was excellent.

Follow up communications about possible delay. Polite and informative when on the phone asking questions.

Great prices, fast efficient delivery without issues, notifications of delivery weremet on time.

A first class customer experience, superb value and the quality of the unit is just excellent.. highly recommended indeed - thanks guys!!

Ordered it on the Sunday delivered on the Tuesday kept informed what time it was going to be delivered .packed really well .love it it’s really good quality looks expensive would recommend