Utterly brilliant customer service, in fact, outstanding. Fast response to queries, checked what I needed using photographs, ordering process was easy and I now have several friends waiting to order... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Cant review a product I've not received yet ,although bit weird sending a review email out before having the dispatch email sent to me ,ordered them tues-wednesday and it said it be here Thursday but... Näytä lisää
Ordered 11/04/26 looks like I’ve joined the list of people who have been ripped off too, hopefully my bank can arrange a chargeback, no email response , WhatsApp chat bot reply’s , reported to my bank... Näytä lisää
similar to a few others reviews I've just seen on here. Ordered 2 weeks ago, got the email confirmation and another with the invoice attached. Since then nothing! emailed several times, whatsapped the... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Emerald Struts stands as a leading automotive solutions provider, specializing in automatic boot struts that elevate the convenience and functionality of your vehicle. Renowned for precision engineering, our products ensure effortless loading and unloading, coupled with durability and easy installation. Versatility is at our core, catering to a wide range of vehicles. As the epitome of reliability, Emerald Struts is the go-to choice for those seeking superior quality and a seamless driving experience. Trust us for innovation that sets the standard in the market. Drive with Emerald Struts – the best, bar none. 🚗✨
Yhteystiedot
Unit 23, Apollo Office Park, Ironstone Lane, Wroxton, OX15 6AY, BANBURY, Yhdistynyt kuningaskunta
- orders@emeraldstruts.com
- emeraldstruts.com
On vastannut 16 %: iin saamistaan huonoista arvosteluista
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If I could give ZERO stars I would
If I could give ZERO stars I would. After almost 2 weeks, still no idea what is happening with my order. Unable to call as no telephone number listed on website. Sent an email, no response, just CRICKETS! Non-existent Customer Service. Avoid at all costs.
Never received items
Never received items, they don't reply to emails either. Took my money and don't reply back, fraudulent company
The product hasn't arrived
The product hasn't arrived. It was supposed to arrive on the 17 of April
Utterly brilliant customer service
Utterly brilliant customer service, in fact, outstanding. Fast response to queries, checked what I needed using photographs, ordering process was easy and I now have several friends waiting to order once my struts have been fitted
Highly recommend
Excellent at taking the money.
Excellent at taking the money.
But where are the goods. The goods were on a tracked 48hr delivery. Order placed on 14/04/26 and still no sign of them. No correspondence from them, nothing on the tracking service. Waste of time......
Missing order
Placed an order on the 4/4/26 with tracked 48. Have not received my order and have had no correspondence from the company despite emailing on the 10/4/26. Would avoid this company.
STAY WELL CLEAR
STAY WELL CLEAR
Ordered some number plate holders for my new private plates on the 7th of april
as I dont really want to screw them on.
Nearly two weeks now and emailed them and nothing. Waiting for the 14 days to expire and ill be getting in touch with natwest to get my money back as it was 40 pound. Wish id seen the reviews before hand.
Avoid at all costs.
Ordered 11/04/26 Scammed
Ordered 11/04/26 looks like I’ve joined the list of people who have been ripped off too, hopefully my bank can arrange a chargeback, no email response , WhatsApp chat bot reply’s , reported to my bank, trading standards and the Police , report fraud online . Stay well clear of this company people. Wish I had read the Trustpilot reviews first
Taylor122
I’m am still waiting for my struts to be delivered.
Not kept up to date.
Told ordered would be delivered in 3 days.
Over a week ago.
Cant review a product ive not got yet
Cant review a product I've not received yet ,although bit weird sending a review email out before having the dispatch email sent to me ,ordered them tues-wednesday and it said it be here Thursday but so far nothing
Don’t buy from this unreliable company.
Avoid this company; they’re complete scammers. Their customer support is non-existent and they don’t reply to any social media. Last year they were completely reliable but this year they’ve completely lost my trust and that of other customers. Just check their social media posts to see the truth.
Poorly ran company.
Ordered 2 months ago, nothing has come and zero communication.
Don't waste your time or money they…
Don't waste your time or money they don't deliver your goods or reply to any communication. Got my money back through PayPal
Poor description of products and customer service is nonexistent
Poor description of products as not anything like they describe, when they arrived.
Tried to engage with customer service to arrange refund + return of products. No reply. Eventually had to arrange charge back with bank.
I purchased some boot struts but never got the package…
I purchased some boot struts from Emerald struts the 11th of March 2026, after more the a month i still have no clue of where my package is…
Really bad shipping and tracking methods.
I wrote several Emails to their support team but still, no response.
I will consider a refund my order.
Items not arrived
Items not arrived, no response when messaged via email, WhatsApp, live chat, Instagram or Facebook.
Joke of a company, complete scam avoid
The worst company I have met
The worst company I have met, my order has never arrived, there is no possibility to talk to one of the staff members, on WhatsApp the robot only responds to messages and on email all you get back is just automatic email that comes instantly after you send an email, no matter what questions you ask them, you just get an automatic answer back from the robots ! I'm very very disappointed about this company,I never advise you to order anything from them. :(((
STAY AWAY
similar to a few others reviews I've just seen on here. Ordered 2 weeks ago, got the email confirmation and another with the invoice attached. Since then nothing! emailed several times, whatsapped them too and used the live chat facility, all with absolutely no response from an actual human. Wish I'd read these reviews first now tbh. Lesson learned!!
Terrible
Terrible, ordered on April 3rd, 2 weeks later, no package, no tracking information, nothing, multiple emails and Instagram messages sent, no answer from them and on top of that they send me an automated email to rate their services and product that i ordered as if i gotten it. Thankfully PayPal picked up the case and refunded me
Ordered the struts about 2 months ago…
Ordered the struts about 2 months ago and still haven't arrived. Contacted them multiple times and no reply.
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