Emerald Struts Ltd  Arvostelua 1 466

If I could give ZERO stars I would. After almost 2 weeks, still no idea what is happening with my order. Unable to call as no telephone number listed on website. Sent an email, no response, just CRICKETS! Non-existent Customer Service. Avoid at all costs.

Never received items, they don't reply to emails either. Took my money and don't reply back, fraudulent company

The product hasn't arrived. It was supposed to arrive on the 17 of April

Utterly brilliant customer service, in fact, outstanding. Fast response to queries, checked what I needed using photographs, ordering process was easy and I now have several friends waiting to order once my struts have been fitted
Highly recommend

Excellent at taking the money.

But where are the goods. The goods were on a tracked 48hr delivery. Order placed on 14/04/26 and still no sign of them. No correspondence from them, nothing on the tracking service. Waste of time......

Placed an order on the 4/4/26 with tracked 48. Have not received my order and have had no correspondence from the company despite emailing on the 10/4/26. Would avoid this company.

STAY WELL CLEAR
Ordered some number plate holders for my new private plates on the 7th of april
as I dont really want to screw them on.
Nearly two weeks now and emailed them and nothing. Waiting for the 14 days to expire and ill be getting in touch with natwest to get my money back as it was 40 pound. Wish id seen the reviews before hand.
Avoid at all costs.

Ordered 11/04/26 looks like I’ve joined the list of people who have been ripped off too, hopefully my bank can arrange a chargeback, no email response , WhatsApp chat bot reply’s , reported to my bank, trading standards and the Police , report fraud online . Stay well clear of this company people. Wish I had read the Trustpilot reviews first

I’m am still waiting for my struts to be delivered.
Not kept up to date.
Told ordered would be delivered in 3 days.
Over a week ago.

Cant review a product I've not received yet ,although bit weird sending a review email out before having the dispatch email sent to me ,ordered them tues-wednesday and it said it be here Thursday but so far nothing

Avoid this company; they’re complete scammers. Their customer support is non-existent and they don’t reply to any social media. Last year they were completely reliable but this year they’ve completely lost my trust and that of other customers. Just check their social media posts to see the truth.

Ordered 2 months ago, nothing has come and zero communication.

Don't waste your time or money they don't deliver your goods or reply to any communication. Got my money back through PayPal

Poor description of products as not anything like they describe, when they arrived.
Tried to engage with customer service to arrange refund + return of products. No reply. Eventually had to arrange charge back with bank.

I purchased some boot struts from Emerald struts the 11th of March 2026, after more the a month i still have no clue of where my package is…
Really bad shipping and tracking methods.
I wrote several Emails to their support team but still, no response.
I will consider a refund my order.

Items not arrived, no response when messaged via email, WhatsApp, live chat, Instagram or Facebook.

Joke of a company, complete scam avoid

The worst company I have met, my order has never arrived, there is no possibility to talk to one of the staff members, on WhatsApp the robot only responds to messages and on email all you get back is just automatic email that comes instantly after you send an email, no matter what questions you ask them, you just get an automatic answer back from the robots ! I'm very very disappointed about this company,I never advise you to order anything from them. :(((

similar to a few others reviews I've just seen on here. Ordered 2 weeks ago, got the email confirmation and another with the invoice attached. Since then nothing! emailed several times, whatsapped them too and used the live chat facility, all with absolutely no response from an actual human. Wish I'd read these reviews first now tbh. Lesson learned!!

Terrible, ordered on April 3rd, 2 weeks later, no package, no tracking information, nothing, multiple emails and Instagram messages sent, no answer from them and on top of that they send me an automated email to rate their services and product that i ordered as if i gotten it. Thankfully PayPal picked up the case and refunded me

Ordered the struts about 2 months ago and still haven't arrived. Contacted them multiple times and no reply.