Thank you for your quick response when my calendar, a gift, arrived wet and damaged as a result. Purchased as a gift but not suitable to be passed on. Without any quibble, after photographic evidence... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Recently I placed an order of various items for Xmas. Unfortunately, one of the items (mug) got completely broken in transit. I contacted the customer services immediately. I had a prompt reply and r... Näytä lisää
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Horrible customer service, they take forever to respond and even when they do they don’t actually say anything helpful. Would never recommend purchasing from this site, the customer service is a red f... Näytä lisää
I recently had an issue with one of my items, which I reported to the team. I received a response super quickly, and a replacement was sent out straight away! 🤩 As always, absolutely top service I... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to a world where every item is a celebration of colour, creativity, and joy. At Eleanor Bowmer, we believe in the power of art to transform everyday life. As a female-founded home and gift brand, our mission is simple: to bring joy and inspiration into your home and daily routine with our vibrant, hand-illustrated designs.
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@eleanorbowmer.co.uk
- eleanorbowmer.co.uk
4,4
Erinomainen
92 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 37 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Love the products for a start.
Love the products for a start.
I ordered a gift with the wrong address and it was caught and corrected in time.
It would be nice if there was an option of a personalised message, but apart from that all A 1. Thank you.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for the lovely review! We're so glad you love the products, and really relieved our team managed to catch and correct the address in time, that's exactly the kind of attention to detail we aim for.
We also really appreciate the suggestion about a personalised message option. It's a great idea and we'll be sure to pass it on to the team for consideration.
Thanks again for your support, and we hope to see you back again soon!
Eleanor…bowmer mugs
I've ordered many times from Eleanor bowmer always delivered really quickly.
My last order there was an issue with one mug , they sorted it straight away no problem.
Great customer service thankyou.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for being such a loyal customer and for taking the time to leave this review! We're delighted to hear your orders always arrive quickly.
We're also glad the issue with your last mug was sorted quickly and easily, that's exactly what we aim for whenever something isn't quite right.
Thank you again for your continued support, we really appreciate it and look forward to your next order!
Incredible customer service and…
Incredible customer service and beautiful brand. Thank you :)
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for such a lovely review! Comments like this really make our day.
We're so glad you're enjoying the brand and the service, we hope to see you again soon!
I ordered a few items for a friend's…
I ordered a few items for a friend's wedding and everything was so beautiful!
I needed a next day delivery and when it didn't happen the team at Eleanor was super reactive and ensure I received the items in time.
When the glasses arrived broken, they were super quick to offer a solution!
Would definitely recommend and order from them again, amazing customer service!
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for this wonderful review, and congratulations to your friend! We're so pleased everything was so beautiful for the occasion.
We're really glad the team was able to jump in quickly when the next day delivery didn't go to plan and get everything to you in time, and equally glad we could sort out a solution quickly when the glasses arrived broken. Things like that shouldn't happen, but we're pleased it was put right straight away.
Thank you for trusting us with such a special occasion, we can't wait to welcome you back!
Lovely products until you have an issue…
Lovely products until you have an issue with one that is not fit for purpose.
Response times to queries is poor with no clear time frames for the customer. I have been waiting over a week for a meaningful reply.
23. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you for your feedback, and we're really sorry to hear about the issue with your item, as well as the delay in hearing back from us. That's not the experience we want any customer to have, and we completely understand your frustration with the lack of a clear timeframe.
We have reached out to you directly to get a few more details so our team can get this resolved for you as quickly as possible. Please do keep an eye on your inbox (and spam folder, just in case) and reply when you're able to, we want to put this right.
Thank you for your patience, and again, we're sorry for the experience so far.
Absolutely stunning
Ordered 2 lots of big orders as I was delighted with 1st order, bought the electric coast range for my kitchen, had to call customer service about amending an order, they went above and beyond, so then I ordered my second order based on how helpful they were, so well done, the actual order is absolutely stunning makes such a difference to my kitchen, I love them and love the range, I will highly recommend, in fact I won’t need to once my family and friends see them, thank you for your help with my order and fantastic quick delivery service
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for this fantastic review! We're absolutely delighted to hear you're loving the Electric Coast range.
It's wonderful to hear our team went above and beyond when you called about amending your order, and that it gave you the confidence to come back for a second order. That means a lot to us.
Thank you too for the kind words about our delivery service, and for being willing to recommend us to your family and friends, we really appreciate it!
Great items ⭐️
Great items, great service. Kept up to date on deliveries.
I’m always happy with any purchase I make, of which there’s been a few.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Hi,
Thank you so much for your lovely review! We're so pleased to hear you've been happy with both our products and service, and that the delivery updates kept you informed along the way.
It means so much to have your continued support. We can't wait to welcome you back again soon!
Team Eleanor Bowmer 🤍
I love the products
I love the products, I usually order via next. But I bought some items direct this time. One of the mugs arrived with a chip in the handle, so I sent off a request via contact us page. I didn’t hold out much hope with it being automated and not a person, but it was passed to a real person and was resolved.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Hi Michaela,
Thank you so much for your lovely review! We're so pleased to hear you love our products, and we're glad our team could quickly resolve the issue with your mug.
Thank you for taking the time to share your experience, it really means a lot to us!
Team Eleanor Bowmer 🤍
My cup arrived with a slight…
My cup arrived with a slight imperfection so I emailed with a photo and I received a response pretty quickly. The next email was to say a replacement cup was on its way! And an apology for the cup not being up to standard! Absolutely great customer service couldn’t have asked for more!
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Fantastic
Products amazing as always, i did have an issue with a damaged item in my order due to royal mail no fault of sender. Dee from the team helped me resolve my issue even on a weekend was very pleased with response. I have ordered a lot of items from here and will continue to do so. Quality is 10/10
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Hi Gemma,
Thank you so much for your lovely review! We're so pleased to hear you love your products, and we're glad Dee could help get everything sorted for you.
Your kind words and continued support mean so much to us. We can't wait for you to enjoy your next Eleanor Bowmer order!
Team Eleanor Bowmer 🤍
Cowboy operating company, avoid it!
I ordered a set of cups and tableware from this company as a gift for my friend. Unfortunately, the experience has been absolutely terrible.
The courier company they chose simply left my package unattended outside the building entrance. It’s not a safe place, which mentioned in my app. As a result, the package was stolen on June 9. I contacted the company on June 10 and have been following up regularly ever since.
At first, I received automated responses, but now they have stopped responding altogether. There is no phone number to call, no way to speak to a real person, and nobody has contacted me to resolve the issue.
The complete lack of responsibility and customer support is shocking. When a company chooses a delivery service, it should also take responsibility when something goes wrong. Instead, I have been ignored for weeks while trying to get help with a stolen order.
This is one of the worst customer service experiences I have ever had. I would strongly advise others to think twice before ordering from this company.
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Very prompt response and resolution to…
Very prompt response and resolution to my problem
A real credit to EB
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for your kind review!
We're delighted to hear that your issue was resolved promptly and that you were happy with the service you received. Your lovely comments mean a great deal to our team, and we're grateful for your support.
Thank you for choosing Eleanor Bowmer, we hope to welcome you back again soon!
I've become a little obsessed with…
I've become a little obsessed with Eleanor Bowmer mugs and have started quite the collection! ☕️
My morning brew is an important part of my day, and I genuinely choose my mug based on the mood I'm in, or the mood I want to be in. Eleanor Bowmer's designs are colourful, uplifting, and full of personality, making every cup of tea or coffee feel that bit more special for me ☀️
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for your wonderful review.
Knowing that your morning brew feels a little more special because of our mugs truly means the world to us. Thank you for your support, and we hope your collection continues to grow with plenty more favourites to brighten your day!
Fab customer service
Fab customer service - I placed an order but needed to cancel it to add more items & received a reply to my email within minutes & the order cancelled as requested.
I reordered & my lovely items were posted really quickly.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for your lovely review!
We're delighted to hear that our customer service team was able to help with your order quickly and make the process as smooth as possible. We know plans can change, so we're always happy to assist where we can.
Beautiful products and amazing service
Beautiful products! I ordered the stars and moon trifle bowel and two sets of four matching bowls. Unfortunately, two of the bowl were damaged during transit but one email to customer service was all it took for them to arrange a replacement set. I emailed them on a Saturday and received a reply the same day which I was very impressed with. New bowls arrived safely on Monday. Very pleased and will definitely order again.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you for your lovely review, We're delighted to hear that you love your Stars and Moon trifle bowl and matching bowl sets.
We're sorry that some of the bowls arrived damaged, but we're pleased our customer service team was able to resolve the issue quickly and get replacements to you safely. Your kind words about our responsiveness mean a great deal to us.
Thank you for your understanding and support. We look forward to welcoming you back for another order soon!
Excellent products and excellent…
Excellent products and excellent customer service (especially Dee!)
Thank you so much!
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for your wonderful review, We're delighted to hear that you're happy with both our products and customer service.
Dee will be especially pleased to receive your kind mention. We truly appreciate your support and look forward to serving you again in the future.
Great customer service
Great customer service.
I bought a bag and unfortunately it had a slight imperfection and the stitching was coming undone. I emailed some pictures (on a Sunday) received a response immediately. I was offered a full refund (the bag was out of stock) or a partial refund which I opted for as I really loved the bag. This was issued the same day. Great service. Would definitely buy from them again.
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you love your bag and that our customer service team was able to resolve the issue quickly for you. While we're sorry the item wasn't perfect on arrival, we're pleased we could offer a solution that worked for you and get it sorted promptly.
Your kind words about our service mean a great deal to us, and we're especially glad that our responsiveness made a positive impression. Thank you for your understanding and for choosing to shop with us.
Amazing
Amazing customer service speedy sorted a missing part of my order
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you for your fantastic review!
We're delighted to hear that our customer service team was able to quickly resolve the missing part of your order. Providing fast and effective support is something we take great pride in, so it's wonderful to know we met your expectations.
Thank you for choosing to shop with us, and we look forward to serving you again in the future.
My order arrived promptly and the mugs…
My order arrived promptly and the mugs were lovely, colourful and fun. Unfortunately one mug had the tiniest chip in the glaze near the rim. It was honestly hardly noticeable. I requested a replacement and sent a photo. I had an immediate response, despite it being Bank Holiday, and a replacement was sent out to me.
I will be buying more from this company as the designs are so quirky and cheerful.
24. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for your lovely review.
We're delighted to hear that you were pleased with your mugs and that their colourful, quirky designs brought a smile to your face. While we're sorry that one of the mugs arrived with a small imperfection, we're glad our team was able to respond quickly and arrange a replacement for you straight away.
Providing excellent customer service is very important to us, so it's wonderful to know that our support made a positive difference to your experience, even over the Bank Holiday period.
Thank you for your kind words and continued support. We look forward to helping you find more cheerful additions to your collection in the future!
Love this company
Love this company, love the products, the style, the colours, everything. Can’t even fault their customer service…… I recently had an issue. It was all dealt with, swiftly, and politely, on a Sunday. Couldn’t ask for me.
Thank you so much 🥰
17. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä eleanorbowmer.co.uk
Thank you so much for your wonderful review! 🥰
We're absolutely delighted to hear how much you love our products, style and colours. Your kind words truly mean the world to us.
We're also pleased that we were able to resolve your recent issue quickly and politely. Providing great customer service is incredibly important to us, and it's lovely to know that our team was able to help, even on a Sunday.
Thank you for your support and for taking the time to share your experience. We really appreciate it and look forward to welcoming you back again soon!
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