Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... Näytä lisää
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... Näytä lisää
Yritys on vastannut
Wanted to cancel my subscription, because I don't really use e-fax. Mrs Elizebeth V was most helpful and polite. Our correspondence was effortless and to-the-point. Upon posing my request she responde... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Yhteystiedot
Dragon Road, HG1 5DB, Harrogate, Yhdistynyt kuningaskunta
- efax.co.uk
4,8
Erinomainen
645 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent Service
Excellent Service, really easy to use and a convenient solution. The customer support is great, Simona B has been a real help with providing me straight forward assistance to reduce impact on our workflow
21. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi David
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I have used eFax for many years
I have used eFax for many years. It does what it says on the tin. Faxes are rare nowadays but eFax is worth the subscription to ensure you don't miss that one important business, fax.
9. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Martin
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Unusual change rectified by customer service
I had a charge that came up during my fee trial. Even though it was possibly a technicality on how much time one of my free faxes took to transmit, Anne L at customer services was patient in searching for this problem. She also sent me a link in how to avoid over charges and organised a refund. I was very satisfied and it was a pleasure to interact with such excellent customer service.
8. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great service!
Very quick, polite and dealt with the issue completely. Thank you team and Stefan!
1. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Semina
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I had an issue with missing invoices
I had an issue with missing invoices, Eveldina emailed them over proptly and put a hold on our account being cancelled. There was then an issue with the payment not going through! again Eveldina was patient and understanding and communicated every few days until we had a resolution. Eveldina then suggested we switch to an annual plan which suited our needs much better now.
18. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Michelle
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very good service level and helpful…
Very good service level and helpful staff
19. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Rob
Thank you so much for your review and kind words, we are delighted that you like the service and that you got helpful support too. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Vastaus yritykseltä eFax UK
Hi Zsofia
Many thanks for your review, we really appreciate you taking time out of your day and we are super happy to read that we were really helpful. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great Service
Excellent service from Nicoleta. Great assistance regarding a billing matter.
18. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Ulises
Amazing feedback, thank you so much. We will be sure to pass on your kind comments to Nicoleta. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great support following a billing…
Great support following a billing issue. Thank you Efax Team for your work.
18. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi David
Thanks a million for your review, we are thrilled that you got such great support from the eFax team, we will be sure to let them know how happy you were. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great service and great support
I've been using this fax-to-email service for many years and I'm very happy with the product. It's good to be able to send and receive faxes without needing to have a fax machine.
Customer support is great too, and when I had a recent account issue, Elizabeth V was extremely helpful to help me to sort it out quickly.
13. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Mark
Excellent to read your kind words and feedback, we are also so happy that you have being using us for years and how happy you are with the service and support. We will also let Elizabeth know how extremely helpful she was, this will make her very happy to know she done a great job. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Easy cancellation process
As a business we used to use the EFAX service frequently but as the business changed, we haven't used it and in fact, I had forgotten all about it. I only realised we still had the subscription when the annual charge popped up on the company credit card statement. I contacted EFAX via their online chat and the operative Anne helped me out and cancelled the service as we no longer needed it. She was very polite and helpful and the whole process was quick and easy. Thank you, Anne.
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Jane
Many thanks for your review. We are sorry to see you leave but are happy that you liked the service and found the process easy and that you got polite, helpful and quick support from Anne. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Leaving using chat facility
I decided to end the service and used the Chat facility on the website. It was all very straightforward with no complicated devices to make leaving difficult.
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Roger
Great that you got straight forward assistance with no complications, we of course are sorry to see you leave us and if things change in the future for your faxing needs we'd love to see you back. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Helpful customer service
Elizabeth V was super helpful and support quickly fixed the problem.
10. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Lucas
We are so happy you got such super helpful support from Elizabeth V and that she was able to quickly solve the issue you had. Many thanks for taking the time to leave us a review, we will be sure to let Elizabeth know also as she will be delighted to know how helpful she was. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
quick, polite and relevant
We had an administration issue, help was quick, polite and relevant. Thanks.
6. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Betti
Amazing to read about your quick, polite and relevant experience that you had. Many thanks also for taking the time to let us know and leaving us a review, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great customer service
After many many years, we no longer needed the fax service. Closing our account was a quick and completely painless process. Many thanks Marijana in customer service.
5. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Cruiser
Many thanks for review, we really appreciate it and will be sure to let Marijana know how happy you were with her support. We wish you the very best for the future too and thank you for your years of service. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Unreliable service- DO NOT USE
Unreliable service.
We politely asked to change providers- After one month and charging a porting fee Efax have still not responded.
Do not use this carrier
5. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Original Reply 5/7/2023
Hi Andrew
Firstly we are very sorry to hear you were having issues with the service and sorry to hear about the issues and delay you are having moving to another provider. We have asked one of the team leaders in Australia to reach out directly and follow up with you to assist you further, we will also be happy to waive the port fee (refund) as a good will gesture also. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Updated Reply 7/72023
Hi Andrew
We have been updated by Mercer to say he has been in contact with you and provided some additional information to explain what has happened and what we are doing to expedite things from our side for you. We hope things are now progressing and are glad we could assist you here on this. A refund request for the port out admin fee we have also been advised has been requested for you and we hope this will be back with you in the coming days. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Helpful Customer Service
We are just setting up an account with EFax and Eveldina and Elizabeth V have both been helpful today. My calls were quickly answered and they had the knowledge to answer my queries.
4. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Alistair
Amazing feedback, thanks for letting us know how helpful Eveldina and Elizabeth were helping you. We are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very friendly and professional.
4. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Thank you so much for the kind review, we are so happy you got such friendly and professional support. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very pleasant and quick reply
29. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Rene
Many thanks for your review, it's great to read that you got a very pleasant and quick reply to query. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
A life saver
I have been with Efax for many years and it works perfectly, every time.Efax is excellent for my purposes, living abroad, my mail can be faxed to my email in seconds.Before Efax, mail would build up for several months until I could get back to the UK.
28. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Devanira
Great to know we were a life saver and helped you out, thank you so much for your kind words and taking time out of your day to feedback and let us know and many thanks for your years of service too, we really do appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
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