Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... Näytä lisää
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... Näytä lisää
Yritys on vastannut
Wanted to cancel my subscription, because I don't really use e-fax. Mrs Elizebeth V was most helpful and polite. Our correspondence was effortless and to-the-point. Upon posing my request she responde... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Yhteystiedot
Dragon Road, HG1 5DB, Harrogate, Yhdistynyt kuningaskunta
- efax.co.uk
4,8
Erinomainen
645 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Iraia
Iraia, the adviser who dealt with me over the phone was very helpful and professional. She was able to solve my problem in a timely manner, as well as offering me an alternative solution, of which I was chuffed with!!! Thanks so much.
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Ye
Thank you so much for sharing your wonderful feedback and experience that you had with Iraia just recently. We are delighted she was able to solve your problem in a time manner and offer you an alternative solution that you were happy with. We will be sure to pass on your kind comments and feedback to her, this will make her day. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I was pleasantly helped.
I was pleasantly helped by a very friendly Iraia.
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Marc
Many thanks for your kind review, we are delighted that Iraia was pleasant and very friendly. We will be sure to pass on your kind words and feedback to her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Vastaus yritykseltä eFax UK
Hi R Lawson
Great to read that we are super helpful and many thanks for taking the time to leave us your feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Called to resolve an account issue
Called to resolve an account issue. Was fast and to the point.
Hopefully refund will be sorted.
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Jide
Fantastic to know your issue was resolved fast and to the point and we hope your refund has been processed and sorted since (if not please do let us know and we'll be happy to chase this up for you). Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Called for assistance with my account…
Called for assistance with my account and Elizabeth V was very helpful
29. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Grace
Thank you so much for us leaving us your review and feedback, we are delighted to read about the great assistance that Elizabeth V provided to you, we will be sure to share this with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I emailed the company with a query on…
I emailed the company with a query on my account and received a very prompt, polite and helpful response from Iraia M which resolved the matter there and then
27. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Peter
Amazing to read about your experience and that you got a polite and helpful response from Iraia M who resolved the matter there and then for you. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent Service from Iraia M
Iraia M. was most helpful and was able to resolve my problem and offer me another option to continue the service so I am very satisfied with the excellent service.
20. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Peter
Excellent review and feedback, we are very happy Iraia was able to resolve your issue and that you were satisfied with the excellent service provided. We really appreciate you taking the time to leave us the feedback too. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Iraia answered all my questions …
Iraia answered all my questions perfectly, understood my situation and acted with integrity.
19. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Richard
Thanks a million for letting us know how perfectly Iraia answered your questions and how she helped you. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Dear Sir / Madam,
Dear Sir / Madam,
I just had a great experience with one of your employees, Iraia M.
Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all my issues.
I would highly recommend Iraia for either salary raise, bonus or promotion.
Kind Regards,
Michael H. Christensen
IT Manager
16. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Michael
Many thanks for taking the time to share your feedback about Iraia and Simona, we really appreciate you letting us know, we will be sure to share your kind words with them. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent technical assistance
Iraia dealt with my call today. She understood what my issue was and provided me with step by step instructions on how to get into my account. Thank you very much!!
15. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Dawn
We are so happy you had such a good interaction with Iraia and that she understand your issue and that she was able to provide you with step by step instructions on how to get into your account. Many thanks also for taking the time to leave us your feedback too, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Perfect Customer Service Experience
Iraia M. was the perfect Customer Service Advisor, knowledgeable, helpful, whilst passionate about her company's product.
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Many thanks for your kind words and feedback about Iraia, we very happy you had such a knowledgeable, helpful and passionate experience with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent service
Elizabeth Villafan was so patient and helpful. She took me through each stage of the process from accessing and updating my account to send a fax. She also waited until I received a successful transmission email. So happy our issues have been resolved. Well done Elizabeth.
8. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Deborah
Excellent review, thank you for letting us know how great your experience with Elizabeth was. We will be sure to share you kind comments and words with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent and very versatile fax service
Excellent and very versatile fax service, never had any problems. Very efficient and friendly Customer Service [Anne ] who dealt with my issue most satisfactorily.
6. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Many thanks for your kind words and feedback about Anne, we very happy you had such a good experience with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
To marks1
Elisabeth was friendly, efficient, knowledgeable & very helpful. Top marks!
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi John
Super happy to get your feedback and read about your excellent experience that you had with Elizabeth. It's great to know that she was friendly, efficient, knowledgeable & very helpful. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Iraia M
Iraia M. was very competent, kind and helpful in answering my request. Good job !
26. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Markus
Thanks a million for your feedback, it's really appreciated and we will be sure to let Iraia know how competent, kind and helpful you thought she was. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Quick and responsive to customer needs
Quick and responsive to customer needs. Nicoleta was very quick to answer my questions
15. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Patrick
We are over the moon to read such positive feedback about Nicoleta and really appreciate the kind words you have shared - we will be sure to pass these on to Nicoleta. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Good customer service
When I called the customer support line, the response was super quick and the lady I spoke to, Elizabeth V, could not have been more helpful.
15. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Andrew
Amazing review and thanks for letting us know that your call was answered super quick by Elizabeth and how helpful she was to support you. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Elizabeth was very helpful & friendly !
Elizabeth was very helpful & friendly !
12. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi Anthony
Thank you so much for your review and taking the time to share your kind feedback about Elizabeth, we really are thankful. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Vastaus yritykseltä eFax UK
Thanks a million for your kind words and 5 star rating, we very much appreciate you taking time out of your day to let us know how happy you were. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Sadly having to cancel.
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we are winding down. Thankyou, eFax for many years of service. Thank you, Anne, in particular, for a very courteous and - I might almost say, delightful - chat over the chat box to close our contract, which was done most efficiently.
John, Geant4 Associates International Ltd.
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFax UK
Hi John
We were very sorry to hear you leave after so many years but we very much appreciate the 18 years of service you had with us and we wish you all the very best for the future. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
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