It is a good webshop unless an issue occurs. They changed the parcel service and my package has not arrived. I'm receiving very vague, empty answeres from the customer service. No customer centric app... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
It is a good webshop unless an issue occurs. They changed the parcel service and my package has not arrived. I'm receiving very vague, empty answeres from the customer service. No customer centric app... Näytä lisää
Yritys on vastannut
I have been ordering from Ecco Verde 1–4 times a year for the past 14 years. Originally, it was a great find due to the large selection of natural cosmetics and affordable prices. Nowadays, thei... Näytä lisää
Yritys on vastannut
I had a issue with spoilage in a big order from the company and felt they were not responding properly and unfortunately had to go bad review-alistic, before I received a refund but they just refundin... Näytä lisää
Ich bestelle schon seit einigen Jahren bei Ecco Verde und hatte noch nie Probleme. Die Artikel kamen immer sorgfältig verpackt und schnell an. Sollte sich was verzögern wird man sofort per Mail in... Näytä lisää
Ecco Verde offers a fascinating world of 100% certified organic natural cosmetics. Our unique and comprehensive product assortment ranges from body, hair and face care products to natural make-up and aromatherapy - guaranteed free from harmful synthetic ingredients, microplastics and petroleum products. In addition to established brands, you'll also find a host of cool, young brands with innovative products. We are constantly expanding our range to bring you the best of natural cosmetics and exceptional care products. Reasons that make Ecco Verde so unique & nice: We are your go-to online source for 100% certified organic and natural cosmetics made without compromises but with lots of love. Our exceptional and wide assortment includes internationally well-known brands as well as aspiring up-and-coming labels. We have the greatest respect for people and nature - that's what makes us so unique. Ecco Verde is supported by a highly motivated and knowledgeable team that is at your service - from our friendly customer care team who answers all your questions to our warehouse colleagues that ensure speedy shipping.
Saaz 99, 8341, Paldau, Itävalta
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
They offer such a wide range of products from the best and less mainstream brands. I gave it a try and the result is 5 stars! I had an issue with one of the items and the costumer service proved to be extremely fast and helpful, they solved my case in less than 24h, thanks Jennifer!
Will definitely purchase again, highly recommend it!
Recently placed my first order with Ecco Verde and I couldn't be more impressed! The ordering process was seamless, and to my delight, my package arrived in just 4 days. Not only was the delivery swift, but the quality of the products truly stood out. Exceptional service paired with top-notch products makes Ecco Verde a definite go-to for me. I'm already looking forward to my next purchase!
Great and planet conscious product offering that should also be available in usual shops around the corner. Delivery always worked well and seamless. And in case it does not Ecco Verdes customer care agent, in my case Jennifer, got your back proactively find a suitable solution for you. In my case delivery to a package pick up service instead of my home place as packages got stolen in recent days.
Ich hatte 2 Lidschatten bestellt. Sahen auf dem Bild sehr gut aus, auch die Farbe war genauso wie erwartet.
Leider habe ich beim ersten Benutzen festgestellt, das der Lidschatten überhaupt keine Deckkraft hat.
Daraufhin habe ich um eine Retoure gebeten, leider ist es nicht möglich geöffnete Wäre zurück zu geben.
Wie soll ich es sonst wissen, ob mir der Lidschatten taugt.
Aber wahrscheinlich hat Ecco Verde kein Kontingent so
was kulant zu behandeln.
Ich bin enttäuscht, und werde nie wieder bei diesem Shop bestellen.
Also Vorsicht beim Bestellen, es gibt bei probierten Sachen kein Geld zurück
Ho acquistato più volte da loro negli ultimi mesi. Grande assortimento di prodotti cosmetici eco-bio, spedizione rapida, consegne perfette, ottimo customer care. Soddisfattissima!
Bof, produits certainement de qualité mais déjà, le colis a été expédié avec 8 jours de retard, il est donc arrivé après la kermesse de ma fille, pour laquelle j'avais commandé du maquillage. Et en plus, le colis est arrivé endommagé et remboité, du coup, ce n'est qu'arrivée à la maison que je me suis rendu compte qu'il manquait 2 articles. Depuis le 7 juillet, j'ai ouvert un dossier de litige, envoyé l'attestation de non réception de colis demandée et j'attends le remboursement ...... Bref, rapide à encaisser mais pas rapide à expédier ni rembourser, pas certaine que je commande de nouveau chez eux.

Vastaus yritykseltä Ecco Verde
Bester Online-Shop für Naturprodukte – Auswahl, Beschreibung der Produkte, Übersichtlichkeit, Bestellprozess, Versand perfekt.
I ordered 2 mineral SPF 50 sprays: i+m and Bema Cosmetici. They are very similar: pleasant mild scent [from plant oils?] spread easily and minimal "white cast" on pale skin. I hoped for a mist but they spray a small pool similar to some squeeze bottles.
Delivery from Austria to my local UPS depot took 3 days but the final 20 miles to my address took 5 working days. UPS sent multiple delivery notifications all giving wrong day / time. I called UPS customer service and the depot gave incorrect information.
Ecco Verde offer some interesting products, especially for very sensitive or allergic skin, which are not generally available in the UK. But I will be reluctant to order from them again if delivery to UK is by UPS.
Review updated after UPS delivered and had chance to try products

Vastaus yritykseltä Ecco Verde
Je commande sur ce site depuis des années et je suis entièrement satisfaite; il y a un vaste choix de produits et de marques, les prix sont intéressants, la livraison rapide et je peux choisir moi-même mes échantillons.
Je recommande absolument!
First purchase with a problem and a solution. Great people works in this shop, they sent me everyhing super fast and a product was broken, no issues at all. Refunded. Great catalogue as well. This is the best of Italy.
I have been ordering from Ecco Verde for the past 6 years and I am always pleased with my purchases. The products are amazing, the choice range is huge and allows to discover organic or simply natural brands from all over Europe (mainly Italian and German brands), the packaging is great and parcels are delivered quickly and without any damages. Moverover, the company is very transparent regarding product availability and planned delivery times and it regularly offers interesting discounts.
I ordered from Sweden thinking that this is a Sweden site, especially since you can even pay with Klarna, but actually it's German.
That's all ok finally.
Butttt, they sent the order with FedEx which is terrible in Sweden.
They have marked the package as delivered, but nothing was delivered.
After 2-3 weeks of calls and contact both with FedEx and Ecco Verde, FedEx tells me that they will refund to sender. Ok.
Except, it has been more than one month since then and Ecco Verde hasn't sent me anything back, not even following up in last 2-3 weeks and they said they are waiting for the FedEx refund.
Well, that is not my problem, as a customer.
I have placed this order on 12 Feb 2023 and today is 22nd March and still haven't received anything.
This was my first order, so this tells me they don't care about their customers at all, not even when they are ordering first time.
Sweden possible customers, just stay away.
100% don't recommend the store!
Update 31 May:
Regarding the document, it was REQUESTED FROM ME 2 MONTHS AFTER I reported the issue!!
Then it was delayed because you couldn't accept a virtual signature in the first place.
This is so disappointing!! You could have just accepted/said that you did this one wrong and that's that!
As I wrote, SWEDEN CUSTOMERS STAY AWAY! ☺️

Vastaus yritykseltä Ecco Verde
goede service na verkoop bij ecce verde belgie bij mijn bestelling: pakje was stukgegaan tijdens het vervoer: doos ingedeukt en inhoud beschadigd (shampoos uitgelopen ...), foto's opgestuurd aan ecco verde en volledige bestelling werd onmiddellijk en zonder discussie opnieuw toegestuurd. Vriendelijke customer service , zeer bereikbaar via email
Ecco verde nous permet de se faire plaisir tout en prenant soin de sa santé, car les produits sont sains et souvent naturels. Le choix d'articles est vaste et je n'ai jamais été déçue des commandes passées sur le site.
Malheureusement ma dernière a été volé lors de la livraison, mais grâce à un service client très compréhensif, je vais recevoir un remboursement. Merci beaucoup à Khawla qui s'est occupée de mon dossier.
Je recommande vivement Ecco Verde à celles et à ceux qui apprécient les produits de qualité qui font du bien à la peau et à l'environnement également.
Guys considering buying here, you can buy whatever you want somewhere else and save yourself risk of negative experience.
I purchased here aroma stone vaporizer with an essential oil. Not only they sent me this device already used!! they didn't include in the box essential oil!!
Customer service is totally useless.
I wish I'd look for more reviews before my purchase in detail....
I have been ordering on this website for 2 years, on a regular basis (every month or every couple months), and cannot stress enough how happy I am with their services. Their selection of products is really amazing. I love finding my staples as well as trying new products from other Europeans brands I had never heard of. Their customer service is great, and delivery always efficient. Love love love how conscious they are about the environment in the way they package the orders. I always find what I need and thanks to them I have discovered new fav products that I use daily. The selling point from the start was that delivery to the UK is easy, quick and cheap, which is a relief after Brexit, and not to be taken from granted.
J'ai été très satisfaite par l'ensemble de la logistique, du grand choix de produits, des prix et de la livraison.
Waardeloos bedrijf. Nooit iets kopen. Je krijgt je geld niet terug en die gasten zijn onbereikbaar. Reageren niet email en ook telefoon beantwoorden ze niet. Heb 15 min in de wacht gestaan. Dit bedrijf is nog niet klaar met mij.
I ordered a product from these people and they are stating that there was a problem at customs with the product. Instead of trying to figure out a solution, they immediately said they are just going to cancel my order. I asked if they could try sending it again and they just flat our said NO! Horrible customer service, crappy communication. Don’t buy from this company.
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