Ebac Arvostelua 

I bought my washing machine 5 months ago, but thought I'd wait and see, before leaving a review.
I've had no problems at all, until now, where an error code E01, (blocked drain outlet) has appeared on the display. A quick look at the user manual, gave clear instructions on how to clean it, and reset the machine.
I'm currently waiting for it to finish the original cycle, so in the meantime, I have to mention how quiet these things are. Unless it's on a spin cycle, you can hardly hear it.
My old Samsung, sounded like an aeroplane taking off! I've had conversations in front of it, when it's at maximum RPM, and not had to raise my voice.
Cycle finished now,clothes smell beautifully clean.
If you're looking to buy British, or just something different from the big brands, I'd highly recommend them.

We brought an Ebac because we thought we were doing the right thing and buying British. We have had the machine since 2021 and it’s mostly been good. However there have been issues with the fabric softener drawer not taking the softener and bigger issues with the machine not spinning. My son has a hoodie and even if it’s the only thing in the machine it still won’t spin.
We now have a leak coming from underneath somewhere. Our utility room was flooded. Having recently had a new kitchen fitted we are concerned the units will be damaged which is not acceptable. I called customer service for an engineer to come out and was told I would get a call back in 2-3 days!!! That is not to say they will be out in that time, it’s just to make an appointment to see what the issue is. Not acceptable service. As a family the washing builds up. We are about to go away and are now left in an unacceptable position. We were told if we hadn’t heard within 2-3 days then to call back and they would chase up the engineer. I am not holding out much hope for our machine to be fixed any time soon. Oh and the engineers don’t work at weekends. People work and can’t always get time out for an appointment. Not acceptable. I suggested calling an engineer ourselves and ebac paying for the repairs but we can’t do this because of the guarantee. Wish me luck. Come on ebac you want customers to buy your products but at least sell products which are going to last and provide decent after care services. I’m very disappointed

About three years ago we decided to buy British & get an EBAC washing machine. Now, let's be honest, 50% of the time it is fine - unless you are washing towels. In all that time we have probably had one towel wash (2 x Bath, 3 x Hand, 2 x Flannel) complete successfully. Yes, the WASH might be OK, but almost invariably it has it has failed to spin properly and completely. It might spin once or twice during the rinses, necessitating me opening the machine and squeezing the water out, but then need one or even two attempts (like today) on the Spin Only programme to get it to spin the final time. Incredibly frustrating and not exactly conducive to marital harmony, as at other times it works perfectly.

Had my Ebac washing machine since 2019 and it has never set a foot wrong. Made in Britain which I wanted to support. Cost a little bit more than other brands but I guess that is because they can't quite compete with mass manufacturing in China.

I was unsure as to which dehumidifer was suitable for my needs, so after doing a lot of research on line I rang Ebac to ask about their products. The lady that I spoke to was very very helpful. She patiently guided me through their range of products and and asked me about my needs in the home for a dehumidifier.
With her help we established that I really did not need one. I needed a Portabel Laundry dryer. I am so glad I telephoned rather than doing it my self on line, as the lady was right.
The product I bought was "Laundrydri - Portable dryer".
It is very portable, there is some noise but at a very aceptable level, easy to use and does the job of taking the water out of the wet washing . You don't have to, but I would advise anyone to buy the castors to fit on the Laundry dri ,as it really does make it so so very easy to move around. If you have children and family washing loads, then this size my not be for you. But for me and my husband this is the right size. I can hang the washing on the airer and plug the Laundry dri in, put it close the the washing leave it all evening or all day and it does the job. I do not use a laundry tent therefore maybe for me the drying takes longer, but I am very happy with this product. Do not leave it plugged in and go out, or go to bed and leave it on. I think is a sensible logical safety measure for ay electrical product.
Because I bought the Laundrydri direct from Ebac, I my warranty was automatically registered. An email was sent to me with the certificate. Very happy with the service I recieved all round. I can't praise the service enough.

I bought an Ebac washing machine 5 years ago and it has never broken down until now, but Gareth , an Ebac engineer has repaired it for me under its guarantee, and I am very pleased with both the washing machine and Ebacs service. They have been excellent.
E Wooding

Bought an Ebac washer in December 2021 (not a cheap machine) right from the start we were dissatisfied with its performance. Supposed to be 8kg capacity as our previous machine but could only handle half the load and couldn’t handle more than two towels or anything big. Spinning cycle kept stalling and had problems with leaks. Started leaking again today so ordered an LG. Can’t be bothered to get this one fixed even though it’s still under warranty. Wash cycles were also ridiculously long. Don’t bother buying this you will be disappointed.

We bought EBac washing machine as it states made in uk which we wanted to support.
Unfortunately machine wasn’t fit for purpose . Spin & leak issues .
Eventually last fix got partial refund with now no guarantee on washing machine just a month later another leak from underneath. Informed EBac clearly we were on our own so a new
Samsung washing machine ordered ! Such a shame 😳

Purchased 8kg AWM86D2H-WH hot and cold fill washing machine and in the two months we have had it, I have nothing but praise for its quality and build, the controls are easy to use and the wash options are more than I need, i like the option to choose your own spin speed and wash temperature on certain programmes, a bonus being the drum clean.
The machine works quieter than any machine before, and when on high spin it remains stable.

See my review about Arrow XL ( so long as it has not been deleted?).
ArrowXL failed to deliver a washing machine on two occasions. I requested assistance from Ebac but they really couldn’t have cared less. I gave up in disgust and requested a refund.
I wish I had read the poor reviews on here before contacting them originally.

A very good washing machine.

We have a ebac washing machine and like many on these reviews we dicided to do the right thing and buy british . What a mistake , the first machine we had was totally useless at spinning and the clothes came out literally dripping . After 3 engineer visits ebac agreed to replace the machine with a new one . This did work for a while and then we started having issues with the spin cycle again , having to re- spin around 75% of washes . To be fair to ebac they have sent an engineer out every time we have experienced problem and done their best to sort the machine out . I feel the machine has been over engineered and cannot deal with an unbalanced load . They need to get this sorted or their reputation will be gone . In all other respects it is a very good machine , easy to use and washes clothes very well . Just a shame about the issues spinning

I bought a ebac dehumidifier a few years ago to deal with damp. I only use it for a couple of months in the winter, nevertheless it only lasted 3 years before packing up. I like to buy British but when the product is as poor as this I now wish I had bought a better quality product.

8kg Cold feed 1600spin

Put up with this washer for 2 years. 3 engineer visits - 2 of those it had leaked and flooded the room. Washing stank despite several cleaning cycles using expensive cleaners. Just buy something else. We’re hundreds out of pocket as we had to buy another machine

I’ve had many machines over the years and think this is the worst one yet. The spin is useless, when the cycle has ended, I have to select spin and do it again. When I spoke to customer service they said it’s because the machine was overloaded or not balanced etc etc( so my fault apparently) but when I switch to spin, it miraculously spins, so not overloaded or unbalanced. Don’t get the explanation from CS at all. Never buying one again and would never recommend this washing machine. Buyer beware. Waiting for it to break and be out of warranty so I can replace it. It’s about 3 years old now.

Thought I was doing the right thing by buying British but in fact you’re buying a far inferior product for way too much money! Wish I’d just bought a Meaco, similar specs but way way better and cheaper!

Decided to give Ebac a go after reading good reviews on them elsewhere. 6 months later we have a bad leak from the bottom of the machine and are so far waiting to hear back from customer service to get someone to look at it. We are told they try to reply in 4 days but at the moment they are very busy so it may take longer (I wonder why!). As others have mentioned the spin function is also very poor and always has been. We have been told that this is deliberate if the load is unbalanced but have never had such a useless machine at spinning, no matter the load. In addition, we bought a dehumidifier at the same time and within a few months the “full sensor” has stopped working on it.

We really wanted to support a British company but have so far been very disappointed. Buyer beware.

Totally disgusted at the after sales , no update .
You have to ring and get told they will chase it up with the engineer !!
Bought washer 5 years ago was leaking water from day 1 , engineer can to investigate, was told problem is with the drain pipe in the house . I replaced still same issue !! Every time turned on washer would pup towel down to soak water . Changed kitchen now same problem brand new drain , leaked and water damaged kitchen units , reported over a week ago engineer visited Monday called today , only to be asked what I’m calling for . Do not recommend

We bought the 8kg cold fill washing machine and we're really pleased to have a quality, British made product. The long guarantee was important to us and we were very happy with the delivery too.

The washing machine had a leak underneath and the comfort was not dispersing from the drawer. We contacted the company and they stated that they would get an engineer to contact us. We got a phone call off the engineer called Maff he was very pleasant on the phone and arranged a date to visit. On the day he was running late due to a previous problem but kept us updated. He came out in unsociable hours in order not to let us down. He repaired the leak and then came out the Saturday after to sort out the comfort drawer he was cheerful, chatty and a lovely human. We were exceptionally pleased with the service.