LG Arvostelua 2 538

I recently bought an lg tv from richer sounds.
The tv itself is very good to be fair & no issues with richer sounds.
The tv is adverstised with a £100 cashback offer.
Lg says to wait 60 days after purchase & then submit a claim.
Which i've now done 3 times.
I keep getting replies saying my claim has been rejected as the serial number doesn't match their records.
It says to make sure you enter the exact digits & to be careful with o & 0 & so on.
Wnenever i enter the serial number on the form it accepts it, yet when i submit it i'm told it doesn't match.
I feel really let down by lg.
Like i said the tv itself is really nice.
This was my first time buying lg.
I won't be doing it again.

CASHBACK OFFER . I keep getting the rejection on the cashback offer i had when i bought the expensive TV. They keep saying the Invoice date does not match . I have the invoice date on the Costco invoice which is correct . So does this mean my LG 5 year warranty is invalid then. So its off to the small claims court . I would not buy any LG product ever again. Its the 3rd time ive tried to Claim , i have been in touch with LG themselves who say the invoice is correct but there cashback department say its incorrect . You cant have it both ways LG. Its either OK or not . So im after the full amount for the TV now as in my mind its not guaranteed . So pay up. Or i just keep with the court

I’m genuinely disappointed with the level of communication and support I’ve received. I’ve been trying to get a confirmed replacement for my faulty LG television, which developed issues within the first month of purchase. LG has already assessed the fault, created a case, and agreed it qualifies for replacement (Case Reference: CNU260414176693).

However, LG repeatedly tells me they have no communication or request from Raylo’s side regarding my replacement. I’ve spent long calls going back and forth, and I’m stuck between two parties with zero progress. This lack of coordination is extremely frustrating and has started affecting my wellbeing because I’m doing all the chasing while nothing moves forward.

All I’ve asked for is simple: share the reference or communication you’ve sent to LG, if any, so I can escalate properly. But so far, I’ve received no clarity, no updates, and no visible action from Raylo.

For a company that handles customer devices and replacements, this level of communication is unacceptable. I just want this resolved, but right now, I’m not seeing any responsibility or urgency from Raylo’s side.

I registered a repair for an double door fridge freezer that I paid approx. £1700 for, LG told me that the compressor is Gteed for 10 years but I will have to pay a call out charge in case its not the compressor. This repair was registered with LG on the 26/01/2026 and was then booked in for an engineer who said the fan was faulty. The fan was replaced but the fridge still didn't work after 3 engineer visits the Engineer said the Compressor is definitely faulty. I have no issue with the engineers who were from an independent company and not an official LG engineer. From this point LG customer service said we deem the fridge a right off and will replace the fridge with an alternative or a refund. I received an offer of £884.51 on the 27/03/26 so 2 months after engineers visits. I called chasing LG and said the compressor is Gteed for 10 yrs so I expect a refund for the full amount of what I paid for the fridge or repair my fridge, I was told we have already written the fridge off so it cannot be repaired and that the refusal of the offer can be escalated to senior management but they will say no. I asked to speak to senior management but I was told they are not customer facing (Absolutely disgusting service in my opinion). I then had to chase again after 10 days and was then told that LG need to check stock availability before they can advise me of a replacement model. 1 week later I received a offer for a replacement fridge and replied the fridge you have offered me is a plumbed in version where as my old one was not and that I ma happy to accept but there may not be a plumbed water point at the time you deliver the fridge. On the 8/04/26 I chased again why I have not heard anything or received my fridge and was told they had to check stock availability before sending me the delivery details. I did say you told me the stock availability was checked prior to LG giving me an offer so why are we doing this again. Its now 14/04/26 and still no fridge. I find the customer service the worst I have dealt with, the plan to secure customers and sort out issues absolutely disgusting and not fair process. I have been without a fridge for 4 months and haven't heard anything from LG ads to compensation for this or the money I have lost of rotten food. This should not be allowed from a company this size. Through the whole process I have had to chase them instead of them coming to me. I advise before buying an LG product take the customer service I have received, I have never had this with Samsung or Beko on items under warranty. I am still waiting for LG to contact me with a resolution but will be asking for a full refund if they cannot deliver. DO NOT BUY LG I HIGHLEY ADVISE. I WILL NOT TOUCH ANOTHER ONE OF THEIR PRODUCTS AGAIN

Dreadful experience. Rude and can’t do, not interested at all manner.

Have several LG goods in the house but didn’t expect a £1250 TV to break 25 months after purchase.

First quoted £1200 repair bill to send it back and see if they could repair it. A call the next day from same customer advisor Anna then quoted £2500 to repair, we mentioned the Sales of Goods Act and Anna said she knew about it but it didn’t apply to us and said call AO who we purchased tv from.

AO were brilliant came and picked tv up arranged the next day (remember we haven’t had a working tv for a week at this stage) and negotiated a partial refund (less use) which we were happy with.

It would appear after AO received tv engineers report and contacted LG as 5 days later (on the day AO picking up the tv) the same Anna (who wouldn’t give us her surname) or a direct line contact number called and left a voicemail say ‘I was wrong I can offer a repair under warranty’.

I will never buy another LG product. The tv has a known hardware problem (wish we had read reviews before we bought)

We have a dishwasher from them. It started making hammering noises so they sent a third party repairer out. They have so far tried to repair it 4 times, it now leaks through the door and doesn’t sit flush in cabinet anymore. Still working on trying to get a refund on this piece of crap. We now have a nice scratch in our fridge from the last repair attempt. Wish I’d seen these reviews before buying LG.

I purchased an LG washing machine and registered my 5 year parts and labour warranty. The drum bearings failed within the warranty period and the machine became very noisy. I contacted LG and they organised the repair using a company named Pacifica. The engineer visited and left two huge boxes in my kitchen saying he did not have the correct part to carry out the repair and that he would need to order this. Pacifica rescheduled the engineer to return 3 weeks later. Again the same engineer came around and said to me he had repaired the machine. He left another very large box in the kitchen. I now had three massive boxes in my kitchen about the size of one and a half washing machines obstructing the use of my kitchen. He said Pacifica head office would arrange for these to be removed but did not say when this will happen. I tried to use the washing machine after the engineer had left and found the machine would no longer operate. The engineer had made the noisy machine now completely unworkable making the problem worse. I contacted LG UK customer services which seems to connect you to an India based call centre. They are extremely useless, and offer zero assistance. Putting the obvious communication issues aside they give you incorrect information and make false promises, then contradict themselves and offer no help or support whatsoever. With the experience I have had I would give LG custoner services and their equally incompetent repair centre Pacifica ZERO STARS if that option was available. I am now stuck without a working washing machine and no help from LG for an issue I raised with over 5 weeks ago. I will not be buying LG laundry machines again. The 5 year parts and labour warranty isn't worth the paper it is written on.

LG is the worst customer service. Rude, argumentative won’t take any liability paid for taking away a fridge freezer and to install a new one paid a lot of money for this.

I purchased a washing machine with a valid warranty, have my receipt, and also completed the warranty registration. Despite this, LG has refused to properly support me when a fault developed.
An engineer attended my property when I was not present, even though I clearly requested to be there. I was later told a “foreign object” was found inside the machine — something I have no knowledge of and did not put there. The main issue with the washing machine is STILL not resolved. It is not washing or drying properly, and detergent is left after cycles.
Instead of investigating further, LG has refused to send another engineer. This has been extremely frustrating. A warranty should give customers confidence, not leave them feeling ignored.
Based on this experience, I would not recommend LG and will not be purchasing from them again.

Washer supposed to have 10 -20 year gaurantee on parts, however they do not allow anyone in guernsey to repair it. When I phoned customer 'care' they gave me a number in north east, refused to take a complaint, or a number in guernsey to get a repair, agent just kept repeating the same phrases, very rude. Did not appear to understand or want to help. if I could give zero rating I would

The company LG use for delivery are an absolute joke, first delivery they said it was illegal to deliver if it’s raining, second delivery wrong fridge was taken off the van and moved into the kitchen but it was for another address so had to take it out and get mine which they struggled with and climbed on the box to get to the other side, moving trolly was broken so had to use my neighbors, luckily he had one, none of the 3 drivers could speak fluent English so conversation was difficult. I’ve not opened the packaging yet as Im having a new kitchen installed in 4 weeks so hopefully by the time I do open the packaging the fridge is not damaged from them climbing over it.

I am writing this as a severe warning to any consumer considering a purchase from the LG Shop. My experience has been a masterclass in professional incompetence and a cynical disregard for UK statutory rights—an experience that is clearly the norm here, as evidenced by the staggering 90% of one-star reviews this company receives on Trustpilot.
​Before purchasing, I obtained explicit pre-sale confirmation via LG’s official webchat that the BT5-2P Synergy Bracket was compatible with my 65-inch QNED TV. Relying on this "expert" advice, I placed my order. This was not a "change of mind" purchase; it was a transaction based on a specific technical requirement confirmed by LG.
​Upon delivery, the product was objectively unfit for purpose. Following my complaint, I received a written admission of fault from the LG Shop Team. They explicitly confessed that the bracket is only compatible with screens 70 inches and above, directly contradicting the advice they gave to secure the sale.
​Despite this written admission of misdescription and providing advice that was legally "not fit for purpose," LG has had the audacity to attempt to hide behind a standard 14-day "change of mind" policy to deny a refund. This is a clear and flagrant breach of the Consumer Rights Act 2015. Under UK law, I am exercising my Short-term Right to Reject misdescribed goods within 30 days of delivery.
​It is an absolute disgrace that a global entity like LG requires the threat of a formal Subject Access Request (SAR), a PayPal dispute, and a report to Trading Standards just to acknowledge basic consumer law. Their refusal to rectify a documented error of their own making is predatory and explains why their reputation is in the gutter with a near-constant stream of one-star feedback.
​Prospective buyers beware: LG’s technical "advice" is unreliable, and their customer service appears trained to prioritize avoiding refunds over upholding the law. Keep every transcript; you will likely need them for the inevitable legal escalation.

I bought a tv that was advertised as having “Timeshift” capability. And 100s of built in Apps
I spent more on this tv particularly as I wanted to pause live tv.
When it was installed, it became apparent that I needed extra kit to enable the Timeshift to work. I contacted LG to find out if they had a suitable hard drive. They did not but told me what spec I needed, so I bought one, costing another £80.
I now come to install it on the tv and it doesn’t work. From my on line research it may be that this particular tv model, may NOT support time shift. I say on line research as it is impossible to speak to anyone in LG.their chatbot was unable to help, their phone lines are closed until next week, and live chat I have been waiting over 1 hour, with “3 users in the queue “ahead of me, I got down to 2 users, and was disconnected!
Further I expected, with 100s of enabled apps already installed I would have thought Freeview, and U would have been included…they are not..most of the ready installed apps are weird and wonderful ones that I have never heard of.
At present it seems I have bought a tv that is not suitable for what I want/need, and LG don’t care.
I would not recommend LG for this reason.

웹 사이트를 통해 물건을 구입할 수도 없고
그렇다고 제대로 질문을 할 수도 없었고
항의도 할 수 없었다
물건을 사고도 제대로 된 인스톨러를 구하지 못해 제품을 리펀드 했다
찌라시 뿌려놓고 관리 않하는 것과 다를 바 없었던 웹사이트는 스캠 사이트가 아니라면 없느니만 못하다
기대를 하게 해놓고 물건도 조언도 구할 수 없는 사이트라니

I’ve owned several LG products and always rated them highly, which is why I chose to buy a washing machine directly from LG. Unfortunately, the service experience was far below what I expected from a major brand.

The machine was installed by LG’s delivery team and leaked immediately on first use. The installers themselves had to stop it mid‑cycle with the drum full of water. The original delivery took just three days from ordering, but despite reporting the fault straight away, it took 13 days to receive a replacement.

During that time I was given incorrect and sometimes unsafe advice, including being told more than once to disconnect a water‑filled machine myself. Escalation requests went nowhere, and communication was almost non‑existent. I had to chase repeatedly just to find out what was happening. For a direct purchase, the lack of coordination between LG teams was obvious, and the whole process felt disjointed and unnecessarily difficult.

The replacement machine works fine, but the way the situation was handled — the delays, the conflicting information, and the absence of meaningful updates — was extremely disappointing. When I tried to raise a complaint about the handling, customer service was slow and deflective, and it was difficult to get a clear or consistent response. This experience has made me think twice about buying directly from LG again.

If I could give 0 stars, I would.
We have been trying to get our washing machine repaired since early January and it is now booked in for 13th April. We have had - no replies, slow replies, engineers coming out without the right part. All over something that I think should be covered on the warranty.

Hopeless customer support.
I took delivery of a new LG washing machine today having been very happy with the previous one on which the bearings became worn which led to a replacement free of charge under the terms of a policy with Domestic and General. The new machine was delivered within 48h by AO, amazing service all round.
Being a sensible sort of chap, before installing it I read the owner’s manual. The wording in one part was vague and made me think that I should have a spare part used for shipping (the tub support) but might not if mine were a different model. The web wasn’t helpful so next I tried AO online support who were busy and suggested I go straight to the manufacturer LG who were an utter shower!
A nice young lady called Angel followed the script to the letter, sought advice from her technical department who told me to get it professionally installed. I told Angel that I wasn’t satisfied with the advice and asked (calmly) to speak to her supervisor (no can do) or to the Technical Team themselves (no direct line and Angel cannot transfer my call). I told poor Angel of my intention to write this review but no dice!
A simple matter which could have been dealt with over the phone, yes you need to remove the thing or no you don’t.
AO were more obliging but the conclusion was still ‘maybe you do, maybe you don’t’.
Unimpressed.

Bought a fidget freezer in Nov 25. Registered warranty.
Worked great until March 26.
Then the freezer temperature alarm constantly activated, some days, 2-3 times. Some days 20 plus.
I followed all fault finding measures.
Made no difference.
So customer services.
Polite. Answer promptly.
Then it’s all downhill.
They basically read from the manual. Telling you to do what you’ve already done.
So video of alarm was uploaded as requested.
Nothing.
At least 5 phone calls later and only because I am going away for a week and will now lose all contacts contents as I will have to switch the freezer off (no… vacation mode doesn’t stop the alarm activating) do they agree to send a service engineer……. in 10 days.

If it’s not fixed. It’s not fit for purpose and I will have lost all faith in LG.

I got an LG washing machine as a replacement when my old machine became uneconomical to repair ( according to D & G). The machine itself is just about OK, but the very worst thing about it is the filter cover- whoever designed it should resign in disgrace. One has to use a narrow screwdriver to open the cover, 0because the little plastic thing they tell you to open it with neither fits the hole nor can reach the tang to push it down), which falls off, then one has to grovel bent double whilst on ones knees on the floor to see the filter, unscrew it and drain- the water goes all over the floor because there's no room to put a receptacle under it- then having to bend oneself double and grovel on the floor to screw it back in, then stay grovelling on the floor trying to fit the cover back into the slots and push it home, which it never does first time. It is a truly awful and very user unfriendly design. Add in having chronic back problems- well, it's a recipe for disaster.

Will never buy another LG product. Useless customer service. On the first use Washing machine installed had a leak in the waste pipe and flooded the kitchen. Impossible to speak to customer service. Have asked them to remove the washing machine after several phone calls to their customer service call centre have got me nowhere. Wasted 3 days on phone calls. Never again will I purchase for LG.