Ebac Arvostelua 

I'm a bit surprised about the low score of 2.5 for Ebac. I've bought a washing machine and a dehumidifier. I had some problems with damage on the dehumidifier in transit and that got sorted - the way it was packed was daft but Customer Services sorted it. Never any problems with the washing machine until it started making some strange noises. Took Ebac up on their warranty and this really was no problem. Engineer came out, the relatives found him pleasant and everything works fine. I was surprised that Ebac didn't follow up to see if I was happy. Anyway, the products work fine, the Customer Services are good and they're honest with their warrant.

Bought the top of the range Ebac dual fill 10kg washing machine over a year ago. Had to fiddle so much just to get a decent spin cycle going. Tried many different loads mostly with spin getting no where near 1600 rpm as advertised. Usually have to split the washing into 3 or 3 different spin loads. It is a complete faff and i am truly peed off. Will go for a Miele. Had a Bosch for over 30 years with no problems like this.

I am so disappointed. I have had my Ebac washing machine for 18 months and it has been so much trouble. The machine makes a loud grinding noise whenever it is in a rinse cycle. The engineer claims this is normal, however my next door neighbour has complained about the noise. The machine struggles to complete the spin cycle which can adf over an hour to the cycle. Even if it does spin, the washing still feels wetter than it should. The engineer said this is normal for loads made up of both light and heavy fabrics. But I bought an 11kg machine so I can do large loads, and I can't do this if I have to sort the washing into fabric types. I had to call an engineer today because it is leaking for the second time. I have had enough and I want to go back to Bosch.

Bought this washing machine several years ago (AWM86D2) because it's UK-made and has a 7-year warranty. It's used nearly every day and has performed faultlessly. I wonder if some of these negative reviews say more about the user than the machine!

We have an 8 kg dual fill for the past 3 years.
Superb machine used most days, never missed a beat.
Highly recommended

Good for the environment as it's repairable and made in the UK, quiet, and the fact it's dual fill works well for me since we have communal hot water -- it also makes it quicker.

Occasionally, it won't spin fully due to being out of balance with towels but that's designed to protect a machine that's designed to last (you get used to how to make such loads balance).

The spin function is useless. Most washes need 2 to 3 different programs to get clothes that are not dripping wet. Costing me a fortune in electricity and time. Don’t buy!

I would not recommend a washing machine from this company. I bought it to support British Engineering and a shorter delivery route/less pollution for transport from Asia. We’ve had the warrantee Repair people out approx 10 times in three years which is a joke. We are on first name terms with the repair engineer. I really would like to have a refund and start again. Our kitchen floor is wrecked & our neighbour downstairs ceiling is wrecked from the leak that keeps reappearing.

Unfortunately I have not had a good experience with Ebac. I had looked forward to my machine but the delivery experience was very bad. Once the machine was up and running I had to call out an engineer as it soon developed a fault and wouldn’t drain. Ebac said I could have a refund but it took ages for the machine to be collected and now they are not paying the full refund. I would not recommend this company. A very very disappointing experience.

Never had so many issues with a washing machine as I've had with this one. I feel like we are constantly having an engineer out for one problem or another.
Do not recommend you waste your money on this, I've had cheaper much better washing machines before

Washing Machine AM86D2 8kgs 1600 RPM
DO NOT BUY THIS MACHINE
It's the worst washing machine I have ever used, there is no way it spins at 1600RPM and all customer service advise is 'make sure it's a balanced load' I've tried all balances and it won't spin. At the end of the wash the door is covered insoap suds, oh wait a minute 'use half a cup of soap powder' is the advise, ok, so the wash comes out dirty and marked. The excess soap gets spun back into the clothes as it doesn't take in sufficient water, everything it getting ruined. Please be well aware, this is not a quality British Made Product.

Washing machine has started leaking from the drum, rusting on the cabinet (again), heater replaced, pump replaced, facia had to be re glued as come away and spinning is a nightmare as al ays banging around. Be glad to scrap this machine now as not calling to get fixed. Awful to say British made. Very sad as there dehumidifiers are ok as I have 2 of them. Will try a candy now. Never again, and I see from there accounts they stopped production of the washing machines in Dec 2025, now we know why as they where loss making!

My old Bosch washing machine finally gave up and I had difficulty finding a replacement with a 1600rpm spin. Came across Ebac and was impressed by the fact it was British made plus the fast spin.

With my old machine I had to peel the clothes off the drum after a spin. In the couple of years (almost) I've owned the Ebac that's never happened.

I spoke to their customer services not long after I bought it and was told to check the machine was level and to wash my different fabrics separately, I already wash bedding and towels separately and I said it's unreasonable to expect people to wash every other separately depending on the fabric.

It seems to do a good enough wash, although white deodorant stains often get left behind but maybe a different wash liquid would sort that out.

There's no way it does a 1600rpm spin though. Not on a 60° wash for the bedding, not a really hot wash for the towels, not a 40° wash for normal clothes.

If you want a fast spin machine, this brand isn't the one.

Washing machine won't work, door error. Easy fix you'd think. Engineer doesn't have voicemai, doesn't take calls unless between 5pm and 7pm and doesn't answer messages. Its coming up 2 weeks now.

I have a washing machine and dehumidifier from this company and the service has been fantastic. I did have two faulty LG machines in the past three months and service from LG was terrible (its still not resolved), but Ebac have been superb from the start. We haven't had any issues with the washer not spinning - a fault many mention. It clearly says in the manual to load big items first then smaller items, I've done this and the machine has not failed to spin first time. It's silent and I can't fault it. The dehumidifier dries the washing quickly and much more cheaply than a tumble dryer - although I can't be without a tumble dryer so I hope Ebac look into making other appliances such as a dryer, dish washer, fridge etc as their product quality and customer support is worth paying a bit extra for.

Customer services hardly open over 2 week Xmas period. had to email them. I had been without my washing machine for 5 weeks in total. leaking water everywhere- damaged kitchen units and dresser. Ev=bac dont care. I have had three engineer visits for the leaks and still not repaired so am now excercising might right under the Consumer act to reject the applicance and seek a refund. I wish I had read these reviews before buying. Wanted a relaible machine,, 7 year warranty and 1600 spin spead with a 10 kg drum. Its been the worse machine I have ever owned. It has never cleaned clothes properly. Stops spinning all the time - cant load towels together as its never liked it. Always cleaned it and conducted drum cleans but despite this clothes seem more damp than they did in my 1200 spin machine which I had for 14 years without a single repair Whirlpool). Customer service is shocking, will pursue though small claims court if i have too. I have now bought an LG and already the clothes are cleaner and less damp (1400 spin). NEVER AGAIN!

We wish we had read the reviews as for us, like many others, this machine around 50% of the time does not spin, gives no error messages and even if it does spin the washing takes significantly longer than the program would suggest and the washing feels damper than it did our previous machine.

You contact customer support to be told you are "not loading the machine correctly". How can you load a washing machine incorrectly?

Don't be taken in, as we were, with the promise of a 7 year warranty and BUYING BRITISH!

This machine is the biggest regret possible, expensive waste of money. 12 months on and we give up, £600+ down the drain it is going for recycling (we thought about giving it away but wouldn't wish it on anyone), being replaced with a foreign built machine which gets good reviews.

The drum bearings on our washing machine started to get very noisy. We telephoned ebac in October and requested a warranty repair.
It took 3 weeks for the engineer to attend to confirm the problem. We then had a 2 week awaiting a update from ebac which we received when we contacted them.
They were going to arrange a exchange washing machine. The fiasco then continued for over a month in getting the exchange completed with over 3 weeks without a washing machine. Every call was answered promptly with apologies but progress was a fiasco

Absolutely useless. Machine arrived without a foot which took two weeks to arrive by which time I had realised how useless the actual machine was. Time saver element took 3 minutes off a 2 hour load and took the spin speed down. To do a small load on 60 degrees took two hours. Rejected machine,

Absolutely useless at spinning anything g over 3kg just goes round and round as for customer service WHAT we will get our engineer call you well he does you wait in all day and ay 6 or 7 pm he calls and wants to leave it till tomorrow useless company save your money stay away