Doofinder Arvostelua 

Mejora claramente la experiencia de búsqueda y las ventas

Client depuis de nombreuses années, avec un plan d'abonnement à 59€ qui convenait parfaitement aux besoins de mon site, doofinder m'oblige à passer a un abonnement mensuel de 149€ sans que rien ne le justifie, si ce ne sont que leurs prévisions ! Alors que l'activité E-Commerce régresse, eux imaginent un futur prometteur (en tout cas pour eux en forçant leur clients historique à passer à la caisse) ... bref, aucun respect du choix du client et une fin de partenariat désolante en raison de cette pratique commerciale abusive.

We've been using Doofinder for about four years. It was very good in the beginning, support was always there to help. I have no idea what happened over the past two years, I can only tell that Doofinder is not collecting our data at the moment, monthly subscription price increased from 35€ to 49€ without asking for that, the new tools are not working and when we asked the support help in setting up the new script, they replied we had to do it on our own.

Honestly, too much to handle. The price they ask is not worth the service the give nowadays. I just cancelled our account.

We've been using Doofinder for a few months now. The search definitely improved to our default one, customers find products faster and bounce rates dropped a bit. The setup took longer than expected, and some of the settings felt more complicated than they should be. Customer support was responsive, but replies sometimes felt copy-pasted rather than tailored to our issue. Overall, it's decent tool once you figure it out, but it's not quite the plug and play experience I was hoping for.

Worst company ever . I worked there . They scam you. It’s the workers self and their family and friend who write these review. The API for example is the biggest scam ever

Miss Veronika has done a great job in convincing me to implement this good piece of functionality on my site.

Smooth sales rep and with excellent convincing skills. Product/service 10/10

J’ai utilisé votre solution pendant trois ans. Au départ, l’accompagnement en français était excellent. Mais depuis quelques mois, il n’y a plus aucun support francophone.
Ajoutez à cela un prix excessif — j’ai trouvé une offre équivalente chez un concurrent, quatre fois moins chère.
C’est regrettable, mais il est évident que la prise en charge des clients francophones n’est pas une priorité pour vous.

Purtroppo la nostra esperienza con il reparto commerciale di Doofinder è stata molto deludente. Abbiamo riscontrato un comportamento decisamente poco trasparente e poco professionale, dopo la fase di contrattazione. Consigliamo quindi di prestare molta attenzione prima di sottoscrivere qualsiasi accordo con loro.

Kontakt ze strony Doofinder pozostawia wiele do życzenia. Przedstawicielka firmy zwróciła się do nas z ofertą, na którą nie wyrażaliśmy zainteresowania. Po wysłaniu pierwszej wiadomości ponagliła nas, pisząc, że "czeka na odpowiedź". Po naszej uprzejmej odmowie otrzymaliśmy sarkastyczną i nieprofesjonalną odpowiedź. Taka postawa nie zachęca do współpracy.

Nervige Kaltakquise bereits mehrfach gesagt, dass kein Interesse besteht, es wird immer wieder versucht. Bereits das 6. Mal jedes mal ein anderer Mitarbeiter es ist wirklich unfassbar nervig. Mitarbeiter leugnet das ganze.

Nogal opdringerige verkopers van Doofinder die iets teveel geloven in hoe goed hun product is.
Wij zaten al bij een andere Search AI en reccomendations partij en ze konden ons tijdens de demoperiode niet overtuigen. We gaven juist een eerlijk en goedbedoeld oordeel over het systeem, maar dit werd niet gewaardeerd.
Doofinder werkt matig, toont geen goede AI en je kunt niet alle statistieken inzien zoals je bij concurrenten wel kunt.

It's all very strange, the searches run out too quickly, I have deactivated the plugin for a few days and when I activate it the searches increase quickly,
The search engine works perfectly, but compared to metrics it doesn't seem very clear to me.

I’m not sure what changed, but Doofinder has become a disaster.

I’ve used Doofinder for a long time, and it used to be a solid service. I referred many customers, and they were all satisfied. The support was responsive and helpful back then.

But in 2024, everything took a turn for the worse:

Billing issues are out of control. We were charged multiple times, and despite contacting support, they struggled to explain the charges. They asked me to schedule a meeting, but after 22 emails, I’m still waiting.
Reaching support has become nearly impossible. It feels like no one cares anymore.
Customizing anything in the widget is now a nightmare. The new system forces you to go through their support, but they just put you in a long queue.
Pricing has changed, and I’m almost certain they’ve altered how they count requests. We’re now paying a lot more for the same service.
I used to love this service, but not anymore.

I’d give 0 stars if I could, but I know how hard running a business is, so I’ll give 3 stars for the good past experiences.

Produit intéressant, mais qui revient au final très cher pour ce que c'est. Démarchage très désagréable au téléphone qui ne vous laisse pas parler, vous coupe la parole et ne répond pas à vos questions !

Support does not respond or hardly responds after failing to keep appointments (with Rayan). Meanwhile, critical functions of the webshop are no longer running as they should because of this.

We are using Doofinder since 5 or more years on our Magento based website and are a super super happy customer. I just had another ticket solved and I thought I should write a review. Requests are always answered very quickly and to our 100% satisfaction. We can highly recommend this tool and the people behind it.

Peter was great help insetting us up. Thank you for all the help. Doofinder has changed the way our search works completely.

In het begin goed contact met Rayan maar nadien niets meer! Verschillende mails gestuurd en geen reactie! Nadien contact met support en die zouden de info doorgeven maar evenmin reactie. Zwaar ontgoocheld! Barslechte klantenservice!

We have been using the Doofinder search in our JTL shop for a few months now and are very satisfied with the results.
I would also like to emphasize the very fast and professional support.
Our questions, requests and problems were always responded to very quickly and dealt with to our satisfaction.
Thank you.

Mi rinnovano il servizio con un upgrade non richiesto che porta l'annualità al doppio del costo.
Non risolvono il problema tanto i soldi li hanno presi in automatico con Paypal.
Vergogna.