DLG Auto Services - Heywood Arvostelua 

Car looks good. Easy to get courtesy car, Internet updates on how much of the work completed and car drop off was nice and simple.

Everything has been great from reporting the accident, the car being taken for repair, the communication with the garage, the hire of the courtesy car and the return of the car. The reason why I haven’t given five stars is I’m still waiting for the chrome trim to be added to the back boot. Thank you

Update 16.12.24 - still not repaired the alloy or sent the replacement they promised!!!

The booking in was really quick from lodging the claim, communication was ok. However, upon receiving the car back they had not fixed the damage to the alloy.. I spoke to the manager on the day they returned the car and explained that the damage was not there prior to the accident, sent a pic of the wheel before also explained that the car that hit me was a small mazda sports car that was much smaller and the impact was on the front wheel and wing. Nick promised to go back to the insurance and come back to me and I am still awaiting this call and it’s been three weeks!!!!

They also drove the car back to me and had the cheek to put it in race mode!!!

Wonderful service from start to finish always helpful when you phoned them car was immaculate when it came back could nit ask for better service

Fantastic experience! My car was in for repair for 3 weeks, with problems obtaining the part. I was asked if I wanted my car back as it’s drivable and they would fix it when the part is in. I agreed, went for my car today and was amazed that they have temporary fixed it for me. The gentleman that took me to my car was also very helpful and approachable.
All the staff need a pat on the back as they are a great team. I was kept up to date on a regular basis and the staff were always helpful.

The repair seems to be good standard. However the off side wing mirror back cover was loose and does not clip on properly now which it was fine before when it went in for repairs. This was no we’re near the repair area

All the staff where polite, helpful and attenuative, the quality of the repairs where excellent

Through the insurance DLG Autos have repaired my vehicle on a few occasions and honestly, I cannot rate them highly enough!! They are very efficient, extremely knowledgeable, professional, really friendly and courteous and keep you informed at every step. I wouldn't trust anyone else more when it comes to vehicle repairs.

Seamless, fast and convenient pickup and delivery service. Excellent quality repair service

The overall service experience was satisfactory in terms of both timeliness and quality. However, there were notable issues with the functionality of the courtesy vehicle. Notably, the cigarette lighter socket was damaged, rendering it impossible to utilize certain essential features such as the dash camera. Additionally, the borrowed car exhibited an exceptionally high fuel consumption rate, which was concerning.

Moreover, upon completion of the service, there appeared to be a shortage of staff at the garage, resulting in an inconvenience for customers awaiting the return of their vehicles. Regrettably, this necessitated a personal visit to the garage to retrieve my car, which added an unnecessary inconvenience to the overall experience.

In conclusion, while the service time and quality were commendable, the issues encountered with the curteasy vehicle's functionality and the subsequent inconvenience of retrieving my car detracted from an otherwise positive experience.

My son had a car accident & Insurance company referred us here to get the work done
They had the car for over 3 weeks and the first time my son drove it when he got it back it still had the same error messages on the dashboard that came up when he had the accident
I phoned the company only to be told it your son should be fine to drive it (even though the service book clearly said it shouldn’t be drove while this light was showing)
I took the car back to DLG autos for them to re run diagnostics only for them to tell me whatever’s wrong with it is nothing to do with the accident and they weren’t required to fix it however when I asked for this to be confirmed by email they refused
Lady on reception was lovely but Steve who was the manager of repairs was rude , arrogant and obviously knew very little as he told me he’d never seen the error message that came up before but according to a you tube video that he just watched he was pretty sure it was nothing to do with the accident
SHOCKING

Highly recommend the company. Always keeping the customers up to date with the repair. Staff are friendly polite and knowledgeable.

They were helpful and informative. Would definitely recommend them.

Very prompt service. Good communication and good repair.

Pleasant staff, organised & good communication with client. Timings kept to & delivery on time. Great finish after repair.

Prompt, professional service and kept me updated

somebody drove into my plumbing van early dec 2023
making a right mess of my back doors and bumper
these guys fixed it to a high standard and had it back to me before the end of december 2023,i honestly thought i wouldnt see it till feb 2024
can not fault this company for there repairs
not many like these about as others uselly codge things up

Very friendly on arrival reassured about the repair and made to feel comfortable. The courtesy car was nearly brand new and exceptionally clean. The overall experience was 1st rate I would recommend this firm to anyone. Thank you so much at this stressful time.

Friendly, helpful staff. Very straightforward process, good knowledge and professional service.