Solus Accident Repair Centres Arvostelua 2 120

Recieved my car back and they have not respected it one bit where the bumper was put on it is not aligned with all stones stuck under it a previous small chip to the paint is now three times the size it was previously if not even larger they have not sealed the back windscreen that was put in

Solus at Catcliffe got my car in today after a bump on the door. I had explained to them previously that my partner was due to give birth very shortly, which they took into account, and managed to get my car in and out within the day.

The staff were very friendly and made sure I knew exactly what was happening. The repair work is excellent, the car appears as if nothing had happened to it, and after the valet the car looks pristine.

After explaining my baby had been born yesterday, the staff gave him a little welcome gift, which was very touching.

I want to say a heartfelt thank you to the team for their work, professionalism, and for going that one step further to make sure everything was okay given my new baby - thank you again to all involved!

I am a 19-year-old female and recently experienced an accident where my stationary car was hit by another driver. My insurer confirmed, based on footage, that the other party was 100% at fault.

However, my experience with Aviva’s repair team, Solus, has been extremely disappointing.
Before Aviva’s assessment, I had my car inspected by three separate mechanics, all of whom confirmed that the vehicle was repairable. Despite this, Aviva’s repair team classified the car as a Category S write-off after only looking at a picture online.

Following this, Solus provided a valuation that I believe was unfair. Although I was told I could dispute it, the phone interaction I had with a representative was very unprofessional. Instead of listening to my concerns, he was argumentative and dismissive, which left me feeling unsupported during an already stressful situation.
As a result, I am now facing additional costs for a replacement vehicle, despite only owning my car for a week.

Based on my experience, I would not recommend this service. I expected a much higher level of professionalism and support.

I have tried on multiple occasions to call Solus on 02036680130.

Each time they are 'experiencing high call volumes' and I've never been able to actually speak to someone.

Edit - called bang on 9am and managed to speak to someone!

★☆☆☆☆ Very Poor Service, Delays, and Unacceptable Attitude
From start to finish, this repair experience was extremely frustrating and poorly handled.
I specifically requested an AM collection slot as I was away for the weekend, yet the driver arrived at 2pm, clearly showing a lack of internal communication. While I was provided with an online progress link (a good idea in theory), actual progress stopped after just two days and then stalled for four weeks while waiting for approval for a boot motor that was supposedly not allowed for originally.
Given the vehicle had been involved in a rear‑end collision, this delay felt poorly managed and inadequately explained.
When the vehicle was finally returned, the situation had actually got worse. Prior to repair, the boot would not open due to impact damage and misalignment. After repair, the boot now will not close at all.
When this was raised, the manager at Solus Basingstoke was rude, dismissive, and unwilling to take responsibility. I was told the problem was “nothing to do with us” and advised to take it up with my insurer. Explanations then changed repeatedly—first it was a “common fault,” then it was “like that when it came in” (which was the reason it required repair), and finally that the boot had been forced open, despite it not opening before the repair. The lack of consistency was baffling.
The workmanship, the excessive delays, and—most disappointing—the poor customer attitude from management make this a service I cannot recommend. Being questioned about substandard work should not lead to defensiveness or rudeness.
Based on this experience, I would not return and would urge others to consider their options carefully
on the plus side my car came back cleaner than it went it. prehaps they should stick to cleaning cars.

my car was taken to solus for repairs after an accident. the customer service is excellent, update you on any repairs and over all very good. the issues are with the repairs. i’ve had it back for around 3 weeks now since the repairs had been carried out, and they are absolutely shocking. there was stickers left on vents on the front bumper, headlights aren’t positioned correctly along with other minor defects. the worst one is that the colour of the new bonnet that was replaced doesn’t even paint match the existing. when i parked last night i could see a clear difference in the colour of paint between the two. i’m yet to ring, but the customer service is absolutely excellent and have helped and sorted absolutely anything from start to finish, but the quality of the repair is absolutely awful. once i realised that yesterday i was shocked at the quality of the repair and just wish i have taken it to bmw instead of them allowing to handle the repairs.

They tried to send my car back that they haven't repaired correctly.
The paint on the door looks like it has been painted by a toddler with crayons.
They have scratch the rear panel of the car, how could they not notice this?
They have missed of 2 protective films from the doors.

How does this company make any profit, how can they employ Stevie wonder as QA expert

We had our Audi Q3 repaired by Solus at Bolton. The overall experience was excellent. We were updated daily about the progress of the job which was completed to a very high standard and on time. The courtesy car we had was very good and both the collection and delivery drivers were personable and polite. Very good service.

My car insurance used Solus in Erith for my car repair and the experience has been excellent throughout from the initial booking in the lady was pleasant and was able to provide the relevant information each time I spoke to her. Then the car pick up and drop off happened at the time organised and was informed as they were leaving each time. Then the work done on the car was top notch even down to the complimentary cleaning of the car which was better than most car cleaning services. Very efficient service would absolutely use them again if I found myself in need of their services.

Following an accident which was the result of me reversing into another car, I contacted Aviva insurance, who dealt with my claim really quickly. I had my car repaired at Solus in Castleford and they were amazing. I loved the communication that allowed me to track progress. My car was collected and returned to my home. It was returned sooner than initially agreed when I explained that I was going to be out of the country on the date they initially said it would be ready. Highly recommend and would use again.

Unfortunately I reversed into a stationary vehicle a few days before Christmas and needed to make a claim through Aviva.

Their company Solus collected my car and fitted the new bumper and had it returned to me within 2 days. It is the best work I have ever seen and definitely the best customer service. Marc at Solus in Nottingham answered every question by text within minutes and their customer service advisors are quick to answer the phone and provide advice. From the initial stressful and unfortunate damage, Aviva and Solus really helped me out to getting my car back to normal.

My car was involved in a non-fault head on collision and the vehicle was swaying side to side. Vehicle taken to Solus for repairs who did the cosmetic damage but didn’t check my car mechanically. I had to call up and ask about the swaying because they wanted to return my vehicle. They said they couldn’t see anything regarding swaying bearing in mind I’d sent two messages to them and my insurance also informed them. They said my car is safe and solid to drive via text message. My vehicle was then returned on a recovery truck. I’ve reversed off my drive and instantly hear a loud metal on metal sound. Solus picked the vehicle back up two days later and stated it’s a broken coil spring and they won’t repair it as it is listed on the MOT advisory. Upon having the coil springs checked it’s the front drivers coil that has completely snapped and Solus left it wrapped in blue tissue in the centre console of my vehicle. There is no MOT advisory for the front springs at all. My vehicle was drivable pre collision and now returned not roadworthy or drivable. Absolutely appalled by the service received and mistakes made.

Edit to update- That doesn’t explain how it was missed when in for repairs clearly stating swaying when driving! Also doesn’t explain you telling me it’s on my MOT advisory which is incorrect. Currently awaiting a mechanic to check the springs but has stated the swaying reported would indicate a problem with suspension which should have been checked given a head on collision. Yet you said it’s solid and safe. How did you miss a fully snapped coil spring?

Very good professional service from start to finish, kept informed throughout, special thanks to waseem for helping with the process

Kind regards Mr Goodfellow

Fantastic service
My car has recently had to have some repairs following damaged caused to it whilst it was parked, and required a new drivers door and mirror. My insurers, Aviva put Solus in touch with me.
Right from the start the gave me excellent information as to what was going to happen. Turned up on time early Tuesday morning and I had it back by Wednesday late afternoon looking brand new and thoroughly cleaned inside and out.
I was amazed how quick they completed the work and they made a wonderful job of it.
I cannot speak highly enough of the experience I have had with them

This is the most horrendous company that I ever delt with including staff and the manager name Lian !!! All they know how to give stress and anxiety to the customers!!! They took my car 4 times imagine 4 flipping time !!! They still didn't fix it as it should get fixed!!! Lian apparently she is the manager was talking over me loud and hung up the phone !!! What is wrong with them ... Their horrible staff members service is Uttley crazy !!

The replied shows the standard of this repair centre !! Disgrace how the response was covered the lame unprofessional job was done repeatedly .... Took the car 4 times !!! Your company driver was very quick enough to Jump on my throat, patronised me by saying it ain't a radio or music that you can turn it low or up !!! Pathetic!! Yet your company did nothing but nasty job 4 TIMES !!!!

A eastern european HGV brushed my car on a roundabout and damaged wing, bumper, headlight on a cold wet evening.

Next day insurers agreed to pick car up and take to their repair centre in Finchley.

I took pics and uploaded to the solus site via their app.

The car was repaired to an acceptable standard and returned after 2 weeks. They kept in touch to update me via phone and also via their solus app you can see the update progress. The car was driven back on a Thurs pm for a handover .

There were minor cleaning blemishes which required rubbing off.

Overall a pleasant experience.

Thank you in an age where customer service levels are really poor.

From the start, I found myself impressed. Submitting my claim was straightforward, and the AI system excelled throughout the entire process. Picking up the car and bringing it back was faster than expected, enhancing the overall experience.

Dealt with the North East branch. Communication clear and efficient. Resolved the matter very quickly with a fair estimation of write off value for the vehicle.

Refused to pick my car up for repair as it had a warning light on the dash stating I had a front fog light out and it wouldn’t be safe for the driver to collect and drive to the repair centre
As per your reply
You seem to know when my front fog light bulb failed!!! I never asked you to replace the bulb.
You asked me to move my repair earlier to suit you also as you had a space become available and you never asked about warning lights on that call.
Modern cars throw up warning lights for all sorts of thinks, and a non critical or legal requirement bulb being out just happens to be one of those warnings ( it’s not even an MOT failure)
I honestly hope you have wasted time and money on my cancelled repair.
Also as you are an Aviva company, how come you came up as the only repair company I could choose when I submitted my claim ( how strange) and when I cancelled your repair I was given 5 different repair centres.
Common sense has not prevailed so take your implied comments and send them somewhere else

Excellent service. On behalf of my insurance I was contacted by a Solus representative called Stuart. He arranged to assess my car at home and was professional, knowledgeable, and friendly. He took time to explain how he was assessing the vehicle and also the options available to me to resolve the damage to my car. I cannot fault this aspect of the service and await contact from my insurer to resolve the claim.