Discount Tire Arvostelua 

I just recently took my vehicle here (Orland Park, IL location) to have a new set of tires put on. I was wondering why my vehicle was riding so rough especially after just getting brand new tires. I ended up discovering they did not properly secure my tires to my vehicle. I had all 20 lug nuts before I dropped it off and they returned it to me with only 15 lug nuts. Each tire is missing a lug nut and my front driver side was missing 2 lug nuts, and they decided to replace 1 of the missing lug nuts with just 1 plain nut bolt. I am completely baffled at how they thought it was perfectly fine to contact me to pick up my vehicle and drive it off their lot with my tires not securely attached to my vehicle. They just placed my life in danger. I will never be going here ever again because they clearly did not value me as a customer nor did they value my life.

Free flat fixes and Quality customer service. I bought 4 new tires here and the insurance to cover them. They got me in and out quickly and at a good price.

On July 11, 2023 I had my tires rotated and balanced at the Discount Tire shop in Branson, Missouri. Cole, the manager & the crew did a great job rotating and balancing my tires in less than 45 minutes. There was no waiting. I was super happy with my experience at the Branson facility. Thank you Dan

I had a screw in my tire and drove up to Discount Tire at closing time, 6 pm. I explained my problem and in an instant the service guy took my keys to check the problem. The tire could not be fixed because of the location of the screw. I instructed the technician if at all possible, just give me four new tires so I would not have to worry about being stranded. The entire crew stayed until my tires were put on my car. They all were very courteous and wanted to make sure that I was taken care of. Normally you do not receive service like this. I am now and always will be a Discount Tire customer and will refer all family and friends. Corporate should congratulate these technicians with lunch or dinner, they deserve that and more. thank you again Store 6602 Hwy 6 N, Houston, TX 77084

Overpriced and they always overbook appointments.

Bought Pathfinder All Terrain tires 4+ years and less than 20K miles ago. All 4 tires have deteriorated and look like they are 30+ years old. Sidewalls, and treads are cracked and dry rotting. Treads appear to be separating too. Manufacturer attributes this to UV breakdown which they warranty for 4 years. So no warranty coverage for me. Will not buy this brand of tire again!

I spent over 1700 dollars on new wheels and tires. I made an appointment 3 weeks out. They took my money right away but I wasn't concerned about that at the time.

I was called the next day after my order and was told that my wheels and tires were already in stock and I could come ASAP to have them put on. I informed them that I made the appointment in the future because I was having my car repainted.

Two weeks went by and they canceled my order because they sold my wheels and then they told me they were on backorder if I wanted to "repurchase". At first, they even tried to say I canceled the order which is crazy.

I reached out to the corporate office and they did nothing to help me but send me customer service templates. I asked if I could just have a 5% discount because of their error as a solution. They never tried to assist me and seemed to imply that I must have canceled the order. How ridiculous that I would just give their company 1700+ dollars of my money to hold onto for 2+ weeks for fun.

The most important thing to note is they do not care about your experience and now that I have gone to leave these reviews, I notice their review score is so low.

The worst part of my service was having the low tire light come on after having 4-new tires put on my car. Got home and checked tire pressure, back tires were at 38psi, front were at 34psi. Tires/vehicle calls for 30psi. The tires should have been at an accurate psi before I pulled off the lot. This is bad service, then I went back and spoke to mgmt and advised him of what happened and that the light wasn't going off. He had an attitude and never apologized for the service and said I would need to take my car to the car dealership.
I will never go back to this place.

CLEAR LAKE SHORES TX
This is the worst experience, dirty staff moving customer vehicles, tools laying around, cannot use power tools and over torque

Came in because of a flat tire a month ago. They didn't have the tire in stock, but they did a rotation for me. During this time, the tech broke two of my center caps but didn't say anything.

I had to come back a few days later for the new tire to come in, and that's when I noticed that one center cap was completely missing and another was badly cracked.

I brought this up to whoever I spoke with when I dropped my car off. He at first said *there was no possible way* one of his tech's could have been responsible, but I shut that down quick.

Discount Tire agreed to order in new replacement caps and to call me in a week. They never did, so I followed up and was told they were on order, to call back in a week. I waited a week and a day, still no callback, and called in.

Oh, they hadn't actually ordered the center caps and they were waiting on something? I spoke with Will, who was somewhat helpful, but every time I called in "Mo" who I was told is the manager was never available.

It's now been a month, and just to recap how Discount Tire thinks:

1. A technician broke customer property (no biggy, mistakes happen)
2. The technician didn't say anything (not okay)
3. The person I spoke with immediately tried to deny any responsibility
4. Discount Tire did not follow up, I had to
5. Discount Tire continued this trend 3-total times
6. I had to buy my own replacement center caps for the property they destroyed

I have used Discount Tires since I was a teenager, but after this I'm done. It's unprofessional, and all over something that is not and should not be a big deal.

Had tires sent to direct tire and installed damaged both wheels on my Volvo on right side their insurance company reviewed the photos and claimed it was not their problem no notation at damage on the wheels when I took it in wheels were damaged when it that do they refuse to pay or do anything about it would highly advise not using this company also the accompany they used for their insurance claims refused to contact me I had to call numerous times The claims agent was too busy taking vacation or just ignoring the claim altogether very poor service cannot recommend at all your 2.6 is probably a very generous

Discount Tire no longer honors warranties.

We spent almost $1000 on tires less than 2 years ago including their "extended protection plan." We are now 20k miles into a 60k mile warranty with excessive wear and they have refused to replace them citing lack of rotations. The amount of wear is not conducive to normal wear and we do not have an alignment issue. The tires are simply not as advertised.

I went back and forth with them for months. Every time I called they acted like they didn't know what I was talking about and promised to call me back, but never did. When I call back in, like I said, I get a new person and have to start over only to get ghosted.

I had been going to Discount Tire for over 20 years, but never again.

I was very happy with the price, and the discounts provided to me for my new tires! However, I am unhappy with the knowledge and care provided to my new Mercedes’. Everyone knows you don’t start the threading lug nuts using a power tool! So my new car had to have a hub re-threaded. Next I witnessed the young kid twerking the lug nuts with a torque wrench (as though he was working on an oil rig). I don’t blame the young kid for any of this but I do blame management for not properly training and supervising these young kids so they can advance their technical skills. When I got home I found out the tire pressures range from 37 to 45 psi ridiculous!
Different discount tire store : Last year I bought a new set a tires for my other old Mercedes with staggered tires sizes. Here they mounted the wide tires on the narrow rims, and the narrow tires on the wide rims. I didn’t know about this until I had control issues while driving my car! I blame myself for not double-checking their work, but discount tire has a big responsibility since we are entrusting them with our life and the lives of our families!!!

Representative told me new tires I ordered might be up to six months old but in no way one year old. The next day (after tires were installed and vehicle was handed over to me) the new tires were over one year old.

Today, my young daughter took her car to the Martinez, GA Discount Tire store. She had a slow leak in one of her tires. The immediate response was "the tire cannot be repaired." The quote for a new tire was $400. She's smart and went down the road to a Tires Plus location. They took the time to inspect the tire and determined in fact it could not be repaired. They ordered a tire for her but instead of $400, the tire was $180. I am so sick of repair shops blatantly taking advantage of whomever they see as an easy target! Please, do not shop here.

The Puyallup crew at Discount tire are great to work with and got me on the road with some really nice Voxx MG5 wheels. Thanks Hector

I loved buying my tires at Discount Tire until... My account was closed. They use Synchrony bank as a finance company. Synchrony thinks you should use their card for all kinds of other stuff. I did not want other stuff, I have other accounts for that. All I wanted was financing from a tire company. My account was closed because I did not use the card enough. Took a hit on credit score and If I reapply I would take another hit. Guilt by association. I will not use them again if they don't fix this. Synchrony offered NO help.

I buy all my tires here, so I am VERY familiar with Discount Tire. Their after-the-sale services like rebalancing, rotation, and flat fixing are all free. Even including about $25 per tire of made-up fees, they compete very well on price against anyone.

However, they're very annoying about trying to upsell you things you don't need. I always skip the optional extended warranty; the one time I needed it (and had paid for it) my 16K-mile tires were "too worn out" to replace (according to the Longmont Colorado Discount Tire store).

Recently they've started to branch out. It was bad enough when they started pushing wiper blades. On my last visit, after finding out that I had already had new tires and wiper blades, the clearly-disappointed sales guy tried to sell me new lug nuts. I would encourage anyone to STRONGLY push back against wiper blades, lug nuts, extra tire warranties, or whatever other extra-money-making scheme they have thought up lately. This is the kind of "bright idea" that bean-counters come up with. It's hard to measure the cost of making customers mad, but it's real. Something the bean-counters never include in their calculations.

Made an appointment. Showed up 15 minutes early still waited 2 hours to have tire installed. I have been back 4 times to have tires checked and rebalanced. Still shakes my truck. They find the tires out of balance or failed road force test Everytime I bring it back. Just bought them . I believe the tires are out of round and are dangerous!

This discount tire in Gainesville Florida is a rip off. Too much add on fees that you will surely not necessary. Stay away from this place, or if not make sure they will install at least recently manufactured tires and not more than 6 months old. Got 4 tires they say good for 2 1/2 years, when I checked the date on the tires, they install 6-month-old tires which means old for for me because Chinese made sentry tires may last 2 years now. That's insane, 336 dollars for the tires and additional 194 dollars to have them installed. Greedy.