Deyongs Ltd Arvostelua 

Ordered a throw as a Christmas present on 9th December. Here I am on the 20th December and it hasn’t even shipped yet. Contacted customer service via email and phone 2 days ago. No response from either. Terrible customer service. Will be asking for a refund and hope I can find an alternative present in time.

Ordered a throw as a Christmas present in November. This was through Not On The Highstreet site. Advised that it was dispatched and would arrive on 29th November. Gave it 2 weeks and started to email them on the 14th December asking for advice as tracking number not showing any delivery info. They answered and said they were running behind with orders - but why did they sent a dispatch date and tracking number?? Then promised I would get it within 2-3 days. Again nothing. Emailed them again to be told that they were on the case. Then got an email to say the throw I ordered was in a batch they had just received from their supplier and it was the wrong colour! Beyond frustrated I asked for the colour they had received just to be sent to me. Guess what……still waiting!! Absolutely raging. Ordered so early just to make sure it came on time. Looking at other reviews this seems like a pattern. Very disappointed. NOTHS not interested. Don’t waste your time and money. Such a shame as looked lovely.

Reading the reviews it’s a familiar story, NOTHS order for a throw on 30/11 delivery for 4th December. Promise on the 8th to be a few more days, no response to contact on 15th, contacted again today.

What a rip off.

Absolutely shocking customer services. DO NOT BUY FROM THIS COMPANY. I have not received my purchase which was due over 10 days ago now with no reasonable communication from either the seller or Notonthehighstreet. The order was placed on 29th November, due BY 4th December and yet nothing by the night of 14th December. Absolutely disgusting

I ordered 3 throws on 29th November and was emailed that they had been dispatched the next day. A week past the estimated delivery time. I contacted the company and was told to wait 2/3 days as it was a busy time of year. This happened twice before I managed to speak with someone. Turns out they are still at the warehouse and even worse, one is no longer available. It was a gift for my daughter. I cannot comment on the quality as I haven’t received anything yet. If you are reading this before Christmas then please be aware of this issue.

ìThere is nothing right about this Company. I placed an order with them on 27th November and was given a delivery date of 29th November. My order never arrived and I couldn't track it.
Since then I have contacted them on numerous occasions and eventually on 8th December they accepted my order was lost and issued a replacement with a tracking number.
However according to Yodel they still haven't received my order from Deyongs so where is it??
I have stupidly ordered from them again through Debenhams and they haven't even acknowledged that order!
I would love to know why they are continuing to take orders and givng estimated delivery dates when they can't fulfil the orders they already have.
Reply to Deyongs!
I am not complaining about the delay with my Debenhams order I'm complaining about the two orders I placed on 27th November!!! which I have never received.

I eventually phoned Deyongs and spoke to a very pleasant woman who managed to find me two throws in returns and sent them out and I received them the next day.
My original order had still not been sent out to me on 15th December.

Terrible customer services, the item is a week overdue. Each time I contact them they try to extend waiting time for another few days. The item I ordered is now out of stock. The order was for a birthday present and now I have to find another present without receiving the refund. I feel like I will ultimately not got a refund, and would suggest avoiding this company. Used via Not On The High Street.

Third party supplier, good quality product, Better communications then debenhams (who I ordered through)

I ordered a duvet set through Debenhams which was despatched by Deyongs. Yodel failed to deliver the parcel four times.
Deyongs customer service provided a replacement through a different carrier (without me requesting it) promptly as soon as I notified them asking for help.
Service like this from humans rather than bots harks back to the good old days when customer service meant what it said. Well done Deyongs

I ordered 2 faux fur throws in the sale. Delivery was delayed slightly but the quality of each throw is wonderful. They are soft and fit our king size bed well. This is the 6th and 7th faux fur throws i have bought from Deyongs, that should give customers an idea of the quality and value.

Took over a week to be delivered, even though website claims within 3 day service. Delivery fee of £4.95 cost of service.

Actual product is good. Getting the items ordered needs a lot of work.

Thanks

Really fine luxury quality. Really different.Customer Service FIRST CLASS

Order delay, resolved by CS friendly and efficient

Piece missing, quickly replaced.
Delivery on time.
Very good quality.

Easy to order, goods came very quickly.

Beautiful products from Deyongs. I bought a luxurious large throw. Wonderfully warm, soft and sumptuous. Also purchased two bathsheets with an impressive thread count of 650. This will ensure great absorbency after each bath/shower. Very pleased with the quality from Deyongs and I would highly recommend them to other shoppers.

These pillows were very high and firm. Count not sleep. Felt like I was sitting up in bed all night. . Did not show any element of Memory Foam. To make some use of them I had to open up the inner cover with scissors and remove about half of the filling. My husband rejected it as well as being too thick.
When I took out the foam from inside it did not appear to be anything special. No better than ordinary pillows. Where was the bamboo?

First and last time.still waiting postage should be reimbursed.

I gave still not received the towels I bought over two weeks ago!!