Ordered two throws stupidly through Not on the high street. I have found out that Deyongs have inflated the price 3 x times the cost on other sites. As soon as I completed the order I contacted them v... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Purchased via Debenhams. Item took far too long to arrive. Returned and no refund or communication. Incredibly poor. Do not use!!!!
We purchased a snuggle touch throw mid December online directly from Deyongs website, at the busiest period. We honestly weren't expecting it any time soon but it was delivered just 72hs of placin... Näytä lisää
Yritys on vastannut
I ordered a duvet set through Debenhams which was despatched by Deyongs. Yodel failed to deliver the parcel four times. Deyongs customer service provided a replacement through a different carrier (w... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Deyongs has been part of British homes since 1846, making it one of the UK’s oldest and most trusted names in quality home textiles. Best known for luxurious bedding, soft towels, and stylish throws, Deyongs continues to combine heritage craftsmanship with modern design. Still a family-run business, Deyongs is now led by seventh-generation brothers Daniel and Oliver Deyong. They carry forward the company’s long-standing commitment to comfort, quality, and innovation in every product they create. In the 1960s, under the guidance of Sim and David Deyong, the company became one of the first in the UK to import textiles from Hong Kong and India. Their forward-thinking approach helped establish valuable international partnerships with the best mills and manufacturers. Later, Michael Deyong expanded this global sourcing network, introducing high-quality products from European and South American factories — many of which remain trusted partners to this day. This legacy of global sourcing is matched by a firm commitment to ethical production. Every item is crafted in independently audited factories, ensuring that quality, innovation, and social responsibility remain at the core of the Deyongs brand. Today, Deyongs offers a wide range of premium products under respected brands such as The Lyndon Company, Lobster Creek, and Deyongs 1846. Each collection is developed with a focus on soft textures, durable finishes, and timeless style — designed to enhance everyday living. Deyongs continues to grow while staying true to its roots: delivering affordable luxury and dependable quality for every home.
Yhteystiedot
Unit 3 Maxted Court, HP2 7BL, Hemel Hempstead, Yhdistynyt kuningaskunta
- 01442268057
- customerservice@deyongs.com
- deyongs.com
2,7
Välttävä
162 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great product Great Service
Great product. And great customer service from Alex, I had to chase my order as I hadn’t received any updates but that was resolved very quickly by Alex. Very kind and courteous. I bought a fabulous blue gingham duvet set that was very reasonably priced
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Great shopping experience!
Great shopping experience!! Order came quickly & pillows are great.
9. toukokuuta 2025
Oma-aloitteinen arvostelu
First class product, service and company
I order a lot of towels and use several companies. I have just returned to Deyongs as I realised some of my older favourite and still as new towels are Deyongs. Excellent towels, delivery and service. The telephone is answered promptly, emails swiftly. A really good company .
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you so much Angela for your lovely review!
We’re delighted to hear that our towels are among your long-time favourites, it is extremely rewarding for us.
We’re also so pleased that your experience overall has been just as positive. Your kind words and continued support mean a great deal to us.
Warmest Regards,
Deyongs Team
Great Customer Service
I contacted Deyongs directly after I made an error on Debenhams marketplace when I placed my order for towels. Laura was so helpful and pleasant and looked into the situation straight away. She was able to alter the order to the correct items as it hadn’t been dispatched and followed everything up with emails and details. Thank you so much Laura.
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you Liana so much for taking the time to leave such a kind review!
We’re really pleased to hear that your issue was sorted swiftly and that your experience with our customer service was a positive one. We always strive to be as helpful and responsive as possible, and it is great to know everything was resolved smoothly for you.
We hope you enjoy your towels, and we’d love to assist you again in the future!
Kind regards
Deyongs Team
amazing store
love the quality of the products been buying them for years
im always coming back for more
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you so much for your kind words Steven,
We really appreciate your continued support and are so pleased to know you're happy with our products.
Best Regards
Deyongs Team
The professional treatment and…
The professional treatment and understanding displayed by the staff
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you so much for your kind words! We're glad to hear that our team made a positive impact. We’re always here to help!
Kind regards
Deyongs Team
Excellent customer service
The items were received quickly, unfortunately they weren't quite what I wanted so I needed to return them.
Deyongs replied to my email very quickly and the return was extremely simple ! Great service Deyongs ! Won't hesitate to buy from here again but next time direct from you rather than through Debenhams, their customer service has been appalling . Yours Deyongs has been excellent!
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you for the lovely feedback – we’re glad to hear the return was straightforward and that our team could help quickly. Customer service is very important to us, so it’s great to know we made a positive impression. If you ever need assistance with anything in future, we’re always here to help!
Warm regards
Deyongs Team
Exceptional servuce
Quite apart from the quality of the product, customer service is exceptional.
1. huhtikuuta 2025
Vastaus yritykseltä Deyongs Ltd
Thanks so much Julia – we’re really glad our customer service team made a good impression and appreciate you taking the time to leave a review. If there’s anything you'd like to share about the product, we’re always keen to listen. Thanks again!
Warm regards
Deyongs Team
Super cute beach hut duvet set
Great service and quick delivery. Absolutely lovely duvet set. Very cute and fab quality. Very happy overall
1. huhtikuuta 2025
Vastaus yritykseltä Deyongs Ltd
Thank you for your lovely review. We are delighted to hear you’re enjoying the duvet set – the Beach Cabin Set it’s such a lovely design. Really appreciate you taking the time to leave a review!
Best wishes
Deyongs Team
Delivered on time
1. huhtikuuta 2025
Vastaus yritykseltä Deyongs Ltd
Thanks for your review – we’re really pleased to hear your order arrived on time and hope you’re happy with it!
Regards
Deyongs Team
Ordered the wolf duvet set
Ordered the wolf duvet set, absolutely beautiful, good quality, well made, fantastic value
31. maaliskuuta 2025
Vastaus yritykseltä Deyongs Ltd
Thanks so much for your lovely comments. We're really glad you’re enjoying the wolf duvet set — it's such a bold and unique design. Be sure to keep an eye on our new arrivals!
Best wishes
Deyongs Team
Brilliant service
Brilliant service .
Beautiful throw , such good value for a high end product . Don’t know how they can sell at the price they do , amazing ended up ordering a second one .
Would definitely recommend .
5. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you so much for your lovely review Jackie, we're thrilled you're enjoying the throw. We aim to offer great quality at a fair price, so it's lovely to hear that it stood out to you. Appreciate the recommendation!
Deyongs Team
The ease of ordering
The ease of ordering
Quality of the product
Quickness of delivery
28. maaliskuuta 2025
Vastaus yritykseltä Deyongs Ltd
Thanks so much for your feedback. We're really glad you had a smooth experience and that everything arrived quickly. Enjoy your new purchase!
Excellent Customer Service
I received excellent customer service from this company. I was really pleased with my quilt cover then when the sunlight shone on it, I noticed there was a weird stain. It looked like part of the pattern but on closer inspection you could see that it was a stain, and it was also on the other side of the cover. The company sent a replacement by return of my email to them & couldn't have been more helpful. This is the sign of a great company with great products.
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Dear Fiona
Thank you for taking the time to share your experience.
We're really pleased to hear that you were happy with both your quilt cover and the service you received. We're sorry about the issue with the stain, but we're glad we could resolve it quickly for you.
We really appreciate your kind words—they mean a lot to the team.
Best regards,
Deyongs Team
I love this company’s towels
I love this company’s towels! The standard is second to none, they are soooo thick and sooo soft, and the colours are just todiefor!
Yes I know I’m a towel ‘anorak’ but I’m blaming Deyong! They shouldn’t make such fab towels.
If I could add a photo (it won’t let me for some reason!) you would be able to see the 21 sets I’ve bought for our new bathroom!!
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you so much for your lovely review! We’re thrilled to hear how much you’re enjoying the towels — and it was such a treat to see the photos you kindly shared with us by email. Your bathroom looks fantastic and don’t worry, we’re more than happy to take the blame for turning you into a towel anorak!
Thanks again for your support — we hope you continue to enjoy your towels for a long time to come.
Best regards
Deyongs Team
Outstanding customer service
I accidentally tipped a cup of tea over my heated throw and the controller stopped working. I had excellent support from the Customer Support team to resolve the problem. I experienced a level of customer service that is rarely given nowadays, I felt a valued customer and the outcome has been really positive as my heated throw is working again (I will be more careful with cups of tea in the future!).
17. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you so much for your lovely review Karen. We're so glad we could help get your heated throw back up and running (tea mishaps happen to the best of us!). It means a lot to hear you felt well looked after — that's exactly what we aim for.
Thank you very much again,
Warm regards
Deyongs Team
Thank you for a lovely experience
Thank you for a lovely experience. Fast delivery kept me informed about the product. The bedding is lovely so much better than l expected and so reasonable.
27. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you so much for your kind words! We're really glad to hear you had a great experience and happy you were pleased with the delivery. Hope you enjoy your new bedding!
Deyongs Team
I’ve already done the survey
27. helmikuuta 2025
Vastaus yritykseltä Deyongs Ltd
Thank you for giving us such a great rating Mrs Westington, we truly appreciate it!
Warm Regards
Deyongs Team
★★★★★ Excellent Quality & Service
I recently purchased bedding and towels online from Deyongs, and I couldn’t be happier! The delivery was incredibly fast, and the quality exceeded my expectations, everything was exactly as described, if not better!
After washing, the items have remained in perfect condition, soft and luxurious. I’ll definitely be buying more for my new home. Highly recommend!
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
Thank you so much for your lovely feedback Samantha. We're delighted to hear you're happy with your purchase. We truly appreciate your recommendation and look forward to helping you find more for your new home, be sure to keep an eye on our website for our latest collections!
Warm Regards
Deyongs Team
Great quality and service
I ordered the wrong size by mistake and the company went above and beyond to exchange size and return for free. Their customer service was very prompt and efficient
Pleasure to do business with them
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deyongs Ltd
We're so pleased we could assist you with the exchange. Providing prompt and efficient service is always our goal. Thank you for your kind words—it was a pleasure to help, and we truly appreciate your support!
Warm regards
Deyongs Team
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