Dermalabs Arvostelua 215

arnaque totale: commander un produit (de marque) et reçu un autre. Décéption totale

Please do not use this company, it’s a scam . Luckily bank has paid me back after dispute. But they lie and ignore . I called them out then heard nothing back and haven’t even received so called item .

Update- bank refunded my money back and I had received an email to ask me to inform my bank that the product is on its way 🤣🤣. Adam Radwan is the name on the email

Absolutely shocking service been waiting weeks for the product still not been shipped but they assured me it has nothing on tracking either. Reading these reviews I am going to claim my money back from my bank they have now started to ignore my emails

DO NOT WASTE YOUR MONEY ORDERING FROM THIS COMPANY ITS A SCAM I AM STILL WAITING FOR MY ORDER, I HAVE EMAILED THEM 3 TIMES. I AM NOW IN THE PROCESS OF CONTACTING MY BANK TO GET MY MONEY BACK

Fraud. Do not buy anything from them

4 weeks after purchasing the cream I still haven’t received my order.. it’s a scam company

Certainly didn't come anywhere close to its claim. Silly me for not reading the reviews before purchasing the Instant Eye Firm cream. Better off with Thin Lizzy

Es una estafa.

I ordered the eye cream - waited three weeks for delivery and a cheap parcel arrived all the way from China - totally different product, different ingredients. Emailed the company to be told that it was the same cream but old packaging? It wasn’t explained the ingredients were totally different. Yet to reply and £67 to return. Do not buy this cream it is fake and a con. this is blatant fraud.

Fraud, scam, criminals that’s it really. Don’t buy

I want to say I’ve been ripped off too!
How do these scammers get away with it, why isn’t there a watchdog, Christ there’s enough legit complaints!
Disgusting 😱

Sent different product to what I ordered. No response on refund. AVOID !!!!!!!

Terrible service....received a cheap Chinese alternative. Do not buy from this company. Not selling original, adverted products

Fraud- ordered Peter Thomas Roth eye cream as advertised on the website (thedermalabs.com) and received a different, cheap knock off product called Ouhoe. Sent an email to Derma Labs and received a reply that Peter Thomas Roth company had changed names but the product was the same, which is not true. Not receiving responses now to multiple refund requests and the website link to do an online return doesn’t work. This was a total scam. I should have known better and hope others will check Trust Pilot first before doing business with this company.

How is this fake company allowed to keep operating?? I bought products because it specifically stated it was made here in Australia! It came from China and was nothing like I ordered! It’s utter rubbish and like other people I have been ignored after asking for a refund! It’s so upsetting and disheartening! Bloody disgraceful!

I ordered a product supposed to be Australian company. Was sent a completely different thing. I got n touch with th company who advised me it was their mistake & it would be immediately rectified & they would send me what I ordered.
Since then I have not heard from them & my emails are bouncing back. This was the beginning of December so am not holding my breathe. Total scam. Not sure how they are allowed to advertise!

Total scammers. I want my money back…. the amount is what it is about… just hate scammers. Going to get legal advice and report to EU Commission..
Time to shut down these shysters!😡

SCAM - BUYER BEWARE.
Do not order from this company. You order one project and they send something else stating it is the same product just in different packaging. It's not the same product at all. They stop responding after the first email and you never hear from them again. I will be reporting the company as fraudulent.

I have the same problem as everyone else. I ordered one problem and received something else and they tried telling me it was the same product in different packaging. They stopped replying to my emails after I asked for a refund.

Pure con, I ordered the Peter Thomas Roth face cream 30/12/24 says in transit 2nd Jan. tried to contact them no answer!!! Lesson learnt never again!!! DO NOT USE THIS SITE!!