Dents Arvostelua 

Recently purchased a pair of Windsor leather gloves from dents, they are of a very exceptional quality , although expensive they will stand the test of time and will keep my hands warm and look stunning for years to come, if your looking for a pair of leather gloves I urge you to try dents you won’t be disappointed

I have had to edit my review to 1 star because i just returned a pair of gloves and was expecting a £3 deduction for the restocking fee but they have taken £8.95!!! I can’t believe this, what a bunch of cheats. I will be submitting a formal complaint.

The belt looks great, it's a nice colour and has a sturdy buckle. The sturdiness is not reflected in the belt itself. Within 8 weeks of daily use, the belt itself began to split. It's not a cheap product, so you're better off getting one that lasts longer.

I purchased dents gloves through Mr Porter and they arrived with a missing stitch. Mr Porter said it was wear and tear (hadn't been used) and refused to help. Dents sent gloves to me immediately when they heard. No questions. Have already bought from them again and they have earned a repeat customer.

Please avoid this company!
I made an order via Dutch web site of Dents. Paid VAT and expensive DHL delivery. Two weeks later I got a bill of 1/3 of my order to paid to DHL because of “extra tax & import duties”. Amount did not correspond to my order, so I thought it was a fishing message. After two more weeks DHL sent “my case” to incasso bureau.
It was no precaution on Dents web site that I have to pay extra!
Moreover the gloves I ordered are already torn after a month of wear and I am not able to send them back.

Currently waiting on a pair of gloves ordered 23 January 2023. I understand the delivery times on the website however I have received no delivery updates at all. I cannot believe I was charged £5.95 shipping cost and cannot even locate and information in regards to delivery. I wish I had read the reviews on trust pilot prior to ordering.

I ordered a pair of gloves and paid 8£ for next day delivery, they sent the order on time but DHL did not deliver on time. they went to the wrong address without trying to call me they just put attempted delivery. I had waited for them all day so I wrote an email to dents to complain and they did reply very quickly, they refunded my delivery cost and got DHL to deliver me the next day so I appreciate the customer service. The gloves are also very good quality, well made so I am very happy with the product too!

I ordered a pair of gloves for my son on December 6, I never received my order. Customer service does not respond to my emails. I feel cheated by this site.

Ordered a pair of Wool Lined Quilted Gloves. Ordering process was way and communication/tracking information very good - delivery made within the anticipated time.

The gloves are gorgeous; made from a stretchy leather and very warm.

Highly recommended.

I ordered a pair of gloves that said it would take 10 days to arrive (because of the sales), and only the shipping cost €10. I bought it on the 28th of November, it's the 17th of December and still got nothing. This delay is unacceptable, even in during festivities. It's still on the exact same place since 8th December, and it only left their warehouse 8 working days after the purchase.
Unfortunetly, it's a gift, and now I have to buy a new one on the last days before Christmas due do their delay, and they take 0% responsibility saying "We do apologise for the inconvenience ". Well, thanks a lot.

I purchased camel cashmere gloves with a suede palmed-lining. Sounds luxurious, doesn't it? Unfortunately, this company produces nothing resembling what is featured on line. I got a cheaply made, shoddy knockoff of a cashmere/suede glove, that I would expect to find at a discount dollar store. This has pretty much been a disaster from the moment I ordered. They charged me in the wrong currency. Took a fair bit of communication to get that straight. To be fair, they issued a refund for the shipping. Then the gloves arrived, looking absolutely nothing like the gorgeous gloves featured and pictured on their site. The color, camel, was in fact a very light and unseemly beige; the suede lining, cheap and thin. I am a connoisseur of design and fashion. These do not measure up to even what the cheapest of stores would put out. I reached out to customer service. Sarah told me that in fact they had sent me the right gloves, and perhaps there was an issue with the resolution on my computer. Five different devices show exactly the same thing: I did not get the gloves I ordered! I am attaching pictures so you can see for yourself. They're now telling me to return the gloves, refusing to pay for return shipping back to London.

Customer Service were quick to respond to email query and very helpful. Product exceeded expectations (Mens Wells Nubuck).

Placed order on 1 October with assurance that “With UK Standard Delivery we aim to deliver within 3 to 5 working days”. 5 working days later and when I contacted I was told: you should have asked for expedited shipping!
Not surprised given feedback and lack of response to the complaints raised on trustpilot.
A company relying on its reputation alone and not interested at all in the customer.

Bought 2 belts one of which is woven/plaited. Worn twice now badly twisted, really disappointed as the last woven/plaited belt lasted in excess of 15 years! Customer service asked for a picture - duly sent - advised to send belt in as the damage looks to be due to wear!! Have asked us to return it for their inspection. I’m not holding my breath. Going to have a look at Dunhills.

Worst, most offensive customer service ever!

In December 2021 I ordered a pair each of knitted gloves and sheepskin mittens but when they arrived I found a tiny label hidden inside the gloves saying ‘Made in China’. I saw nothing on their web page to denote this.

As Dents promotes itself as a traditional British company with a royal warrant I found this totally misleading because they should be made in this country by British workers.

In spite of having ordered the right size, it was impossible to insert my hand in the mittens as they were far too small so I immediately packed both pairs and returned them for a refund.

Dents refunded for the gloves but refused a refund for the mittens saying I had returned them in a contaminated condition covered in white debris and stains. That was completely untrue as I had a witness to prove I had packed them in perfect condition immediately after receiving them.

Dents then sent me a photograph of a completely different pair of mittens which were stained and covered in white debris but these were not the ones which I had returned. They then offered me a half refund as a so-called goodwill gesture.

I was so insulted that I planned to use the small claims court procedure but, before doing so, I consulted the Citizens Advice Bureau who were excellent and supplied me with a pro forma letter of complaint which I sent to Dents.

Finally, after 37 emails over 11 weeks, I received a full refund.

For this company to call me a liar when I had a witness to prove that the items were returned in perfect condition is appalling.

The worst customer service I have ever experienced. Never again with Dents.

Some of the buttons on my recently purchased Dent gloves fell off and the stitching elsewhere is undoing.
I tried contacting Customer Services just to get some replacement buttons, but they wouldn't deal with me and told me I had to go back to the store where I had purchased my gloves. That's pointless, as they are not going to be able to provide new buttons.
What's happened to Customer Service? I am so disappointed as I had specifically bought Dent gloves so I could support a UK company and also get aftersales service.

Unbelievable! Ordered 3 belts, 2 ok but on the third the front part of the belt was sewn on the wrong way round so could not be worn.
It was returned for a replacement which arrived today but that was the wrong colour!

Does this company have no production or quality control checks? I received no explanation or apology and their email telling me it would be exchanged arrived after the notice to dispatch had been received. When you try and support a British enterprise what is the point when the experience is so bad?

I've only worn my Chelsea gloves a few times and there's a gaping hole in the side where the stitching has failed. Given the cost it is appalling.

Made in Czech and not England, you have to buy the super expensive ones if you want UK made.

Looks like Dents is a shadow of it's former self.

Looking for gloves, scarfs etc.. for myself and presents but I wanted to buy items not made in China and was happy to pay more. I saw a web site that said Dents products are made in the UK and Europe and this seemed to be backed up by their web site so I bought some gloves scarfs etc.. and didn't mind paying the higher prices. They came today and on opening the few items that had a made in label were made in China and the rest had no label to indicate which country they were made in so I assume China. The quality was no better than M&S. If I'd wanted M&S quality scarfs gloves etc.. made in China I would have gone to M&S and paid a lot less. They will all be going back. The hunt for quality products not made in China continues.

Dents Wikipedia entry reads:
.
Heritage gloves are available in a handful of stores worldwide with a luxury price tag and should not be confused with the imported gloves sold in most stores.
.
Dents advertising reads:
.
Involving as many as 32 stages and taking up to eight hours to make, each hand cut, handstitched pair of gloves gets the same VIP treatment
.
When I questioned Dents as to why my gloves had a label saying "Made in Poland" the girl who answered the phone couldn’t wait to say “Made in the England" only applies to our heritage range”.
.
Advertising standards for the UK reads:
.
Marketing communications must not mislead the consumer by omitting material information. They must not mislead by hiding material information or presenting it in an unclear, unintelligible, ambiguous or untimely manner.
.
I bought 2 pair of Dents “stylish, quality gloves” and the “Scottish cashmere lining in my Polish Gloves ” fell apart with only light use (I am 74).I called them and the response to the question Your advertising claims the gloves would last for many years was “that’s only the leather part not the cashmere linings”
.
It reminded me of a Morecombe & wise Christmas show when they did a sketch as follows: Ernie “I have just bought a Lada Sports car that’s faster than a Porch 911 0 to 60 Eric’s reply “yes but only once”
Morecombe and Wise were joking but sadly Dents are not.
JW