Welzo Arvostelua 2 463

Vastaus yritykseltä Welzo

4 tuntia sitten

Dear Rhys,

Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration and inconvenience caused by this experience.

We would like to confirm that we are already in contact with you regarding your order and have provided a resolution.

We appreciate your patience and remain committed to supporting you through to completion.

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

1 päivä sitten

Dear Kelvin,

Thank you so much for your kind review!

We're really pleased to hear that your order arrived quickly and that you're happy with the products. Fast delivery and great quality are two things we pride ourselves on here at Welzo, and it's always lovely to know that comes through for our customers.

Thank you again for choosing Welzo, and we very much hope to see you again soon!

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

1 päivä sitten

Dear Customer,

Thank you so much for your kind review!

We're really pleased to hear that you found the process easy to use and that it's been a convenient solution for you. Providing our customers with easy access to the products they need is at the heart of what we do here at Welzo, and it's wonderful to know that we've been able to make a practical difference for you.

Thank you again for choosing Welzo, and we very much hope to see you again soon!

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

3 tuntia sitten

Dear Gareth,

Thank you so much for your kind words!

It's really wonderful to hear that you were pleased with our service, communication and value. We put a great deal of effort into making sure every customer feels well looked after and gets the best possible experience from start to finish, so knowing that all three came through for you means a great deal to the whole team here at Welzo.

Thank you again for choosing us, and we very much look forward to seeing you again soon!

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

3 tuntia sitten

Dear Debbie,

Thank you so much for taking the time to leave us a review!

We're really pleased to hear that your scooter was delivered quickly and that you've been able to try out the fold up system. We're glad it arrived promptly and in good order.

Thank you again for choosing Welzo, and we hope to be of service to you again in the future!

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

3 tuntia sitten

Dear Trevor,

Thank you so much for taking the time to leave us such honest and constructive feedback, and we're really glad to hear that you're happy with your scooter!

We're also sorry to hear about the minor damage to the hub caps on arrival, but we're really pleased to know that Anna was able to sort that out for you swiftly. We'll be sure to pass on your patience and understanding to her!

Thank you again for your patience, understanding and for choosing Welzo.

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

2 päivää sitten

Dear Claire,

Thank you so much for your kind and understanding review, and for taking the time to share your experience with us!

We're really pleased to hear that your order was delivered successfully to Northern Ireland as arranged.

We hope you're settling in well with your product and that you continue to enjoy it over the coming days. Please don't hesitate to reach out to our customer care team if you have any questions or need any assistance along the way.

Thank you again for your patience and for choosing Welzo. We very much hope to see you again soon!

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

2 päivää sitten

Hi Irving,

Thank you so much for your kind words — it truly means a lot to us.

We’re delighted to hear that you found Welzo to be a company you can trust, and that our focus on quality and presentation stood out to you. We put a great deal of care into curating our product range and ensuring that everything we offer meets high standards, so it’s incredibly rewarding to see that reflected in your experience.

Your support and feedback are greatly appreciated, and we look forward to continuing to provide you with products and service that live up to your expectations.

Many thanks again,
Anna at Welzo

Vastaus yritykseltä Welzo

2 päivää sitten

Hi Carol,

Thank you for your lovely feedback!

We’re really pleased to hear that your experience with Welzo was quick and easy — that’s exactly what we aim for. From browsing to checkout and delivery, we’re always working to make the entire process as smooth and efficient as possible for our customers.

It’s great to know we delivered on that for you. We truly appreciate your support and hope to see you again soon.

Warm regards,
Anna at Welzo

Vastaus yritykseltä Welzo

2 päivää sitten

Hi Okugo,

Thank you very much for your thoughtful review.

We’re so glad to hear that your order arrived on time and in good condition — ensuring reliable delivery and maintaining product quality throughout transit is something we take very seriously.

Your feedback reassures us that we’re meeting those standards, and we’re grateful you took the time to share your experience. We look forward to serving you again in the future.

Thanks again,
Anna at Welzo

Vastaus yritykseltä Welzo

2 päivää sitten

Hi Joram,

Thank you for your review — we really appreciate you taking the time to share your experience.

We’re delighted to hear that your order arrived quickly and that you were happy with the price. Providing fast, reliable delivery alongside competitive pricing is something we continuously focus on, as we know how important both factors are when choosing where to shop for health and wellness products.

Behind the scenes, our team works hard to streamline dispatch times and maintain strong relationships with our suppliers so we can pass on value directly to our customers. It’s great to know that this is coming through clearly in your experience with us.

We’re always looking to improve further, so feedback like yours helps reinforce that we’re on the right track.

Thank you again for your support, and we look forward to serving you again soon.

Warm regards,
Anna at Welzo

Vastaus yritykseltä Welzo

2 päivää sitten

Hi there,

Thank you very much for your detailed and thoughtful review — it’s truly appreciated.

We’re so pleased to hear that you had a positive experience across multiple aspects of your order, from fast dispatch and secure packaging to responsive customer support. We place a strong emphasis on ensuring that every stage of the customer journey is handled with care and efficiency, so it’s rewarding to know this was reflected in your experience.

I’m especially glad we were able to assist you promptly with your query. Our support team always aims to provide clear, helpful, and timely responses, and your feedback confirms we’re delivering on that promise.

It’s also fantastic to hear that you found our product range extensive and good value — we’re constantly expanding our selection to ensure customers have access to high-quality, trusted products all in one place.

Thank you again for your trust and support. We look forward to welcoming you back to Welzo very soon.

Kind regards,
Anna at Welzo

Vastaus yritykseltä Welzo

2 päivää sitten

Hi Angela,

Thank you for your feedback, and for sharing both the positives and your concerns.

We’re really pleased to hear that you’re happy with the product itself — that’s always our top priority. However, I’m very sorry to learn that the delivery experience did not meet your expectations. We understand how important timely and smooth delivery is, and it’s disappointing to hear that this aspect fell short for you.

While we work closely with our delivery partners to ensure reliable service, there can occasionally be delays or issues during transit that are unfortunately outside of our direct control. That said, we take feedback like yours seriously and use it to review our logistics processes and partners to minimise these situations wherever possible.

If there’s anything specific about your delivery that you’d like us to look into further, please don’t hesitate to reach out — we’d be more than happy to assist and make things right where we can.

Thank you again for your honest feedback, and we hope to provide you with a much smoother experience next time.

Warm regards,
Anna at Welzo

Vastaus yritykseltä Welzo

2 päivää sitten

Hi Davoud,

Thank you for your kind review — we really appreciate your feedback.

We’re pleased to hear that you found our product range strong and that our service met your expectations. We work hard to ensure a wide selection of high-quality supplements is available, so it’s great to know this stood out to you.

At the same time, we understand how important availability is, and we’re always working to improve stock levels across our most in-demand products. Demand for certain supplements can fluctuate quickly, but we are continually strengthening our supply chain and expanding our inventory to ensure customers can reliably find what they’re looking for.

Your feedback is valuable in helping us identify where we can improve further, particularly in maintaining consistent availability across key items.

Thank you again for your support — we hope to continue providing you with both a great selection and dependable service in the future.

Kind regards,
Anna at Welzo

Vastaus yritykseltä Welzo

3 päivää sitten

Dear David,

Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration and inconvenience caused.

We would like to confirm that we are already in contact with you regarding your order and have provided a resolution.

We understand your concerns regarding the delivery status and tracking information, and we are continuing to look into this to ensure it is fully clarified and appropriately resolved.

We appreciate your patience while we address this matter with the courier and remain committed to supporting you through to completion.

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

3 päivää sitten

Dear Customer,

Thank you for taking the time to share your feedback.

We are truly sorry to hear about your experience and the frustration this has caused.

We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.

We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.

We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.

Warm regards,
Welzo Customer Care Team

Vastaus yritykseltä Welzo

2 päivää sitten

Dear Kap,

Thank you so much for your absolutely wonderful and detailed review; it was a real joy to read!

We're so pleased to hear that the scooter was exactly what you were looking for. It's great to know that the ordering process was smooth, the delivery was swift and that you found it so easy to unbox and set up.

We're also really delighted to hear that the fold up system has been such a hit, and that you were able to manage it so well.

Knowing that your first test run was a great success and that it's such an improvement on your previous scooter truly makes us so proud of the products we offer here at Welzo. We hope it continues to serve you brilliantly for a very long time to come!

Thank you again for choosing Welzo, and please don't hesitate to reach out if there is anything we can help you with.

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

2 päivää sitten

Dear Andrew,

Thank you so much for your kind words; and right back at you, what a fantastic review!

We're absolutely thrilled to hear that you found the ordering process so easy and that your order was dispatched the very next day. Getting orders out to our customers as quickly as possible is something we work incredibly hard to achieve every single day here at Welzo, so it's always wonderful to know that effort is noticed and appreciated.

Thank you again for choosing Welzo, and we very much look forward to welcoming you back again soon!

Kind regards,
The Welzo Customer Care Team

Vastaus yritykseltä Welzo

4 päivää sitten

Hi Linda,

Thank you so much for your kind review.

I’m really pleased to hear that you were happy with both our product selection and the speed of delivery. We put a lot of care into curating high-quality products and ensuring orders are dispatched as quickly and smoothly as possible, so it’s great to know this was reflected in your experience.

Your feedback truly means a lot to us and helps other customers feel confident when choosing Welzo.

We really appreciate your support and look forward to welcoming you back again soon.

Warm regards,
Anna at Welzo