DC Shoes USA Arvostelua 290

The company is disgusting.
I purchased a pair of shoes wore them for 20 minutes maximum in my home. Sent them for a refund.
DC then told me the would not issue a refund and if I want the shoes back I'd have to pay €25 or they would destroy them.
After many emails they are still refusing a refund and are refusing to return my property unless I pay their ransom.

Terrible company to deal with. Ordered shoes on a sale and they sent the wrong ones. It's near impossible to contact them and you will be waiting weeks for a response. Their solution was for me to send the wrong shoes back for a refund and then I have to re purchase the shoes I had already purchased which meant I would be buying them on the non sale price. I should have been sent my order after sending back the wrong ones instead of being made to buy them full price when it was their error. Contacted them again as it isn't right I should have to repurchase them at full price for them to completely ignore me. No response. So if they mess up your oder it's basically just tough s**t. My first time ordering from them with the plan of ordering more as my boys are now into skateboarding but won't be ordering from them ever again. They could have kept a customer if they had just taken back the shoes they sent incorrectly and then fulfilled my order by sending out the correct shoes that I have actually paid for and are still in stock. There is no reason why they can't send me my order they just want to try and scam me jnto paying more it would seem.

Placed an order last week, no confirmation received, no payment taken, no record of it in my order history, tried contacting them via Facebook and email, no response, called the customer service number and no answer, at the point of cancelling the order if they do actually get in touch now as they don’t deserve my custom. Avoid!!! The other reviews speak for themselves

I got a pair of low cut black and white dc shoes with thick laces. Within 3 days the padding in the bottom of the shoes were already gone. 2 weeks the fabric at the rubber soul was deteriorating. 3 weeks go by not even a month the shoe laces were falling apart so bad they dont stay tied I had to buy new ones.

Matériel de mauvaise qualité. Casse après quelques pistes seulement. Service après vente très très long et finalement ne peut/veut pas fournir de pièces de rechange…

I rarely leave reviews, but after my experience with DC I feel others should be warned.

I ordered two pairs of shoes for my son, and one of them arrived completely wrong , different model inside the correct box. Mistakes happen, and I reached out right away expecting a simple exchange. Instead, I was met with over a week of back-and-forth emails and delays. After nearly two and a half weeks of waiting, they suddenly canceled my order without my consent, issued a refund, and told me there was nothing they could do, if I still wanted the shoes, I’d have to go back on their site and order them again from scratch.

No offer to prioritize or fix their mistake. No accountability for the inconvenience or the shipping costs I paid as a Canadian customer. Just a generic “sorry” and a canceled order I never asked for. They did return my money, but they made it seem like they’re doing me a favour for paying me back for the shipping.

This was incredibly frustrating and disappointing, especially since my son had been excitedly waiting for his shoes. I won’t be ordering from them again , and I wouldn’t recommend them to anyone looking for reliable service or decent customer care.

Pessimo: ho acquistato due paia di scarpe, restituite il giorno successivo per errata taglia. Un paio è stato rimborsato mentre l’altro, spedito nello stesso pacco, uguale uguale alla partenza, non appare nei resi. Impossibile contattarli telefonicamente e mi hanno risposto una sola volta agli inizi di aprile, ormai siamo a fine aprile, dicemdo di essere oberati e che stavano lavorando al mio caso. Ad oggi ancora non ho risposta. Pessimi

Absolutely appalling customer service. Will never use again. I should have read the reviews before buying. Shoes have lost the quality of previous ones I have bought.

Compre 1 par de tenis, se efectuó el pago y jamás llegaron, nadie se hizo responsable, tampoco hubo devolución del dinero.
Es una estafa, son unos caradura

I tried ordering a snowboard boots with DC Shoes, it took two weeks to arrive, and i already placed an order from Burton. I went back to the representative; they claim it was already processed and "shipped".
Now, two weeks later, it has finally arrived. I tried to return it, but they're charging me a $10 processing fee. What a joke

Ordered a ski bib and ski jacket. One item came and it wasn’t worth the money so returned. The other was supposedly issued but never arrived. It’s now been 6 weeks and I haven’t received a refund despite DC saying the item was returned by Royal Mail.

Nobody responds to emails or they take weeks to come back to you.

Absolutely shocking services and will definitely feel anyone who suggests buying their products

Please be warned when purchasing from this site. I have always been a lover of the DC trainers however, there customer service is unbelievably poor. I returned some trainers due to poor quality - one trainer was scuffed. I have proof of postage and have contacted them on many occasions but im nearly 2 months down the line with no response. There American site have got back to me but sadly cannot deal with the UK.
Extremely poor customer service in the UK and I will never order from them again. Thankfully my bank are now fighting for it so I do have support from somewhere.

Compré una mochila online y me enviaron otro modelo no sólo completamente distinto sino peor que el que había comprado. Les envié emails diciendo que quería la que compré, no la que he recibido, que me indicaran cómo devolverla y que me mandaran la correcta o que me devolvieran el dinero porque lo que recibí yo no lo quería.

No responden a los correos. El teléfono y el email que hay en las condiciones de su página web no funciona! El email da error y el teléfono no existe. Unos estafadores.

Disgusting customer service! Ordered £70 trainers and arranged a return via Evri. Evri collected the parcel but lost it. Evri has told me to revert back to DC to arrange a refund. On my initial email I had a generic response which clearly showed they hadn’t read my email. I have emailed DC every other day, submitted all the evidence and they are refusing to respond.

Avoid like the plague. Brought a pair of shoes in stock. Got an email a few days later saying shipped. When chasing up the order magically I was refunded for the shoes but no the postage and packaging. After emailing a number of times with no response. Feel like bang my head against a brick wall would be more productive!

Tenetevi alla larga dal sito ufficiale! Non entro nel merito della qualità dei prodotti ma sperate vada sempre tutto bene!!! Dicono di aver spedito l'ordine l'11 marzo mentre lo spedizioniere dice che lo stanno ancora attendendo!!! A oggi 25 marzo 2025 non so ancora nulla!!Servizio clienti inesistente(telefono perennemente occupato e dopo aver scritto svariate mail nemmeno si sono degnati di darmi una risposta!!). Praticamente ho buttato solo dei soldi e mi sento truffato!!! Io vi ho avvisato

Betalte for et par sko som aldri kom, var en ved navn "Leo" som svarte på mail at varen var forsinket osv osv.

Dette er en ren svindel side som ikke leverer varer som avtalt, styr unna.

Los productos me llegaron siempre la ultima vez devolví dos pares de zapatillas porque no me gustaron una la devolví el 10 de febrero y otra el 28 de ese mismo mes, las del 28 ya me han hecho el reembolso pero de la otra estoy sin novedad alguna después de enviarles un montón de email con fotos de captura números de seguimiento el producto llegó a su establecimiento el día 21 de febrero a las fecha son si. No me equivoco 14 días hábiles franceses....ya no volveré a comprar.

Shocking level of customer service. Apparently no warranty on goods bought online?? That’s illegal! Also denied knowledge of my purchase despite constantly providing proof of purchase.

Avoid. Worst customer service ever. I purchased expensive snowboarding boarding boots but had a problem straight away. Been waiting over 3 weeks for customer service to get back to me. They are about as much use as a handbrake on a canoe. Quick enough to take your money and send you loads of junk emails but don't even have the decency to reply to a problem with their product.