Dasai Arvostelua 

spedizione lentissima, l'articolo non è mai arrivato e il servizio clienti è inesistente, non sono stata rimborsata.

I’d give them no stars if I could!!!
Do not buy from here, if anything goes wrong with the delivery they do not want to know! States on the website if anything goes wrong they will help. Load of rubbish. Now I’m left without what I ordered and my money.
Beware they are not what they seem.

Lieferung dauert lange, ist nicht wie erwartet. Wirkt billig. Und am schlimmsten: Man kann nichts zurückschicken. Rate sehr davon ab! :(

So whilst this is a cool little gadget for your car, I would like to think it was designed to take some warmth from the sun, but not so. Well I assume this was the cause of its adhesive literally melting and running down my car. It took a lot of effort to clean up and is still not 100% back to normal.
If your car warms up in the sun just be aware of what might happen!

Be very careful when purchasing any items from DASAI. Once you try to purchase your order and expect to checkout, there will be a upsell option that may confuse you. I thought I had put my order through and instead of it going through the upsell option appeared. I clicked on it to see what was on offer. I didn’t want anything then I clicked proceed with order and it charged me for the same item twice! I contacted DASAI immediately before the order was fulfilled and also contacted them through Instagram to ensure the mistake would be fixed up. Unfortunately DASAI refused to refund or give me credit so I can purchase something else. DASAI did not care about the mistake and they were not willing to even give me credit so I can cancel another item as a worse case scenario. Customer service did not care and were not willing to help me. Also be prepared for a long wait for your item to arrive as I have experienced delays from my last purchase from them. Item was good but it’s the whole experience that made me feel like I was not important as a customer.

Soon as I placed my order I thought “oh no”. My confirmation email, ‘shipping’ was spelt incorrectly so I went onto the reviews and thought great I’m not going to receive this.

I contacted my bank to check if I needed a replacement card, raise a chargeback etc, but they said wait and see, everything looks to be okay.

I ordered on the 13th of July and received my order this morning. Absolutely blown away. I’m in the UK as well. I’m not sure what the other reviews mean by not receiving their order but I wanted to leave a review to say, I got mine and it’s SO CUTE! Can’t wait to gift it my boyf 🥰

Bait and switch email coupon codes sent out to get you to come to the website to buy the product. Then when it doesn't work they pretend to be "working on it". Any company that can't honor a simple advertised promotion is untrustworthy and a terrible way to do business. I wouldn't trust a company that acts this way.
Their website makes it very easy to place an order. If you make a mistake they will lie to you and say the order has been fulfilled when it hadn't been yet. They will steal your money and will pretend to help you while stalling time to ship it out so your stuck. Do not give these guys your money. I have met other people they have done this to. I am not the first. Stay away from this scam company.

I contacted the seller to cancel my order before it was shipped, but they ignored the request and fulfilled it anyway. This is unacceptable and gives the impression that customers are being forced into purchases.

The lack of accountability and poor customer service is very disappointing. I will not be purchasing from this company again.

Update: they won’t accept return and refund my money. PLEASE AWARE of this company, it’s a scam

Es ist billiges Schrott!!! Lohnt sich nicht, da ist ein Duftbaum besser und übernehmen auch keine Rückgabe oder Tausch...

Shipping was a hot mess. Uses the carrier Gofo express. . .attempted to contact seller and carrier multiple times to resolve issues getting the package and 2 weeks later have gotten nowhere. At best incompetent and at worst a thief

Delivery took a very long time to the UK, I also found that the adhesive sticker wasnt compatible with my dash so it wouldnt stick

Extremely helpful and fast customer service. Extremely fast shipping. Can be a bit hard to judge if an item is on preorder or in stock, but customer service (as previously mentioned) were super helpful, polite and always responded within 24h.

I love this so much and I'm always looking forward for new mochis to be released! Will definitely buy more soon. It's just sad that my Tokyo Mochi 2's lcd screen gets worn out after having it on for many days without turning off. Now there's a mark of the default mochi face that is hard to ignore.

I haven't been able to try out the Mochi 3 yet because I haven't received it, even though the company says it's been delivered. I contacted you by email, and received a reply saying I should check the package's delivery status. I did so, and it says it's been delivered, but I haven't received anything. I haven't been kept informed about the delivery process in the meantime, and now I'm not getting any response from Dasai. I would have liked to give it 3/4/5 stars if I had it, but now only one star for the poor service.

Very cute and a nice companion but shipping delays seem to be a constant issue with a lot of people. I would know because it took almost the whole month for it to get to me, and that's being generous, because I've got items missing that apparently were results of stock issues. Furthermore, I was told that combined shipping wasn't possible and that I need to shell out for the extra shipping. Cute but service is absolutely horrendous. They need to stop spending so much money on ads and put it into their logistics and stock acquisition. Just a money hungry company. Shouldn't even exist.

Response from their team is short of being rude and the answers they give treats customers as idiots.

When asked whether the item was shipped or not, or why the courier has not updated the status they gave an answer that did not answer any of the questions and stated 'when it gets there it will get there.'

Given that this has been more than a week after they supposed sent the item out but courier status was still at 'label created, awaiting update' during the 1 week wait.

They made a typo in my postal code and when I asked about it, they just told me to sort it out with the courier

Been supporting them since release. Love their work ❤️ keep it up 💪

Going strong. Using it from past 1 years. Everyone adores him and asks about him. Deducted 1 star because helmet starts rattling due to rough road conditions in India.

Purchased a few times from Dasai. It’s always have been shipped quickly! Awesome site and products will definitely buy again. I own two mochis. Love them!