Clocks and Colours Arvostelua 

How would you like it if it was your son’s birthday and you ordered a ring two weeks in advance of his birthday and didn’t receive the ring for another five weeks. When you got the ring it was black and badly tarnished. We sent the ring back and received another ring that was bent. We sent that ring back and you said you would never send a ring out like that, and wouldn’t send another or refund. Instead you kept the rin and said you disposed it. That in itself was ridiculous since silver was $80 and ounce at the time. It’s sad our previous experience was great and now this. You should really check your people in customer service. Poor job! We won’t give you another dime. I’m not sure of the date. My son’s birthday was March 29th.

Their customer service and products are superb, they reply fast and so far it was been a great experience shopping with them.

***Update in reply to C&C's message: Like I said, buyer beware! C&C is the only jeweler on the planet where "significant wear or damage" can occur from wearing a necklace around your neck perhaps 30 times***

I'd made my 3rd purchase through C&C online from Australia and was very happy until some leather wrap on a necklace from my first purchase broke/tore/failed.
I contacted C&C and they sent me details of what I needed to send, I sent the video, pictures and details.
Their responses were fast, credit there, unfortunately they said "After reviewing the details, we’re sorry to let you know that we’re unable to approve the request", this is a necklace that lasted all of 6 weeks!
Perhaps their warranty and customer service is far better if you live in Nth America, but if you're purchasing for overseas, buyer beware!
Customer Service = 0
Product = 0
Quality = 0

I ordered a 4mm rope chain from for this company and the chain itself don’t even measure 3mm. I think they just expect their customers to not even notice since probably most of them are naive and don’t know about jewelry. I reached out to them with the pictures they asked for and hopefully they can refund me because I don’t even want a replacement anymore. I will never buy from them again

I ordered a wallet chain and a bracelet and found the bracelet was too small. After emailing their customer support they directed with a link for an exchange and provided free shipping. I waited about 10 days but there was no update on the exchange. I emailed support again and they resolved the issue within 12 hour period. Customer support was very quick to answer my emails and resolved my issue very quickly. As for the products I received during my purchase and even past purchases, I had no problems with the quality of the items and there was no damaged packaging either.

I've ordered jewelry and cologne several times in the past two years and have been very pleased with the quality and detail in each piece. I definitely will keep going back for more!

I cannot say enough about Clocks & Colours as a company. Their products are awesome and very well made, and the best part is they stand by them as they all carry a warranty. My sterling silver bracelet snapped while playing golf and I was lucky enough to find it; C&C decided it fit the warranty criteria and is going to fix or replace it for me. Customer service response time was ridiculously fast. Feel good about spending your money here.

Honest to God great customer service. Fixed an issue i had very quickly and took time to do some research for me as well. Thanks a ton!

In reference to your below response:

I do not accept the explanation as sufficient.

Whether the email was sent intentionally or due to a "system error," the result is the same: customers received a promotional offer that was not valid. From a consumer perspective, there is no way to distinguish between an outdated campaign being accidentally triggered and a marketing promotion being intentionally distributed. The email encouraged purchases based on a discount that was unavailable, which is misleading.

If this was truly a system error, a customer-focused resolution would have been to honor the promotion that was advertised rather than simply acknowledge the mistake after the fact. Instead, customers were presented with an offer that could not be redeemed.

Businesses are responsible for the accuracy of the marketing communications they send. Blaming a technical error does not change the fact that customers were induced to shop based on inaccurate promotional information. I remain disappointed with both the situation and the company's handling of it.

Clocks and colours:
Greatest quality
Greatest designs
Greatest vibe
Highly recommend to everyone that is looking for something special and unique
(Also great customer service)

Their stuff is very overpriced for what you pay. Their customer service is absolutely atrocious. Good luck trying to get a refund out of them.

Customer service was excellent! Prompt responses always, followed up with the issue, very professional and kind people!

Their "Life Time Warranty" is BS Clear diamond-like stones on a ring I purchased turned brown and black. Customer service was not help, they first asked for a video, pictures, and proof of address. and then said, " Sorry, we will not do anything.

Fast shipping and awesome customer service.

Have purchased multiple items from the shop , every time the tracking and updates are on point . Once there was a warranty issue that was handled super nicely and quickly , considering the time zone difference and everything - super impressed. 👍🏼
I had a ring that I was interested in, but the size was sold out. I was in a waiting list, but didn’t get any notification about it so I decided to send an email to ask about it, once again super fast and polite answer . Costumer service is absolutely top tier I must say! ☺️♥️

Best customer service I've experienced online ever!
I bought the wrong size for a ring by mistake and sent an email to ask if i could get another one the right size, they answered right away (it was 1am btw) and refunded my order with in 2 hours receiving my email.
Excellent service again!

Just got the Los Muertos Ring today and what an amazing piece it is. I've been purchasing from C&C for a few years now and everything I've bought has been top notch. The customer service is always A+. I highly recommend this company and I look forward to many more years of buying cool stuff from you. Cheers

Always friendly and supportive, and very quick in replying to all of my questions. Offering very high quality and interesting jewelry pieces.

I first discovered C&C's jewelry when I bought "Straight Shooter" from a private sale.
I was impressed by the details and quality of that ring.
I just recieved "Bad Omen" today and I am equally impressed with the detail and the fusion of brass and sterling silver.
I also had the opportunity to deal with Aimee, Richard and a Supervisor on a courier matter. Customer Service at C&C is just as good as their products - top shelf.

Wonderful customer service, particularly in their promptness and overall follow-up. Absolutely LOVE what this company is doing with recycled materials and some bold design work.