I paid extra for next day delivery and received it 2 days later, if I knew it wasn’t going to come next day I wouldn’t have paid the extra cost. When I received them they were ripped but unfortunately... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The service was very good, fast delivery and well packaged arrived safely and on time. Website was easy to order from and very informative. Good quality clothing.
Yritys on vastannut
I needed to to do return and had some troubles sending the package back. Customer service were great helping me to refund the item, thank you so much!
Yritys on vastannut
I use Dance Direct alot and they always have fabulous service. The items arrive quickly, there's never an issue if I need to swap a size and if I have a query, the team reply personally and helpfully.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dance Direct is proud to be the UK's largest dancewear retailer, with over 15,000 products ready to inspire every dancer. Your ultimate one-stop shop for all things dance, we offer an extensive range of dancewear and costumes for both the studio and the stage. Shop leading brands including Bloch, Capezio and Dansez, alongside our most trusted own brands, 1st Position and Revolution. We’re passionate about providing high-quality, affordable dancewear and costumes to the dance community. We take pride in helping dancers pursue their dreams with confidence — without worrying about the cost. Enjoy free UK delivery on orders over £50, plus free returns, so you can shop with complete confidence. We’re here to help you take the next step in your dance journey.
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dancedirect.com
- dancedirect.com
4,1
Hyvä
264 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Dance Direct
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Fast delivery great shoes
Easy to use website and fast delivery, arrived in perfect condition
20. tammikuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them. It is always good to hear that the delivery was quick and well packed.
Vastaus yritykseltä Dance Direct
Thank you for your review. It is good to hear that you are happy with our service and speed of delivery. I will pass your comments on to the team.
Good range and orders arrived on time
Good range and orders arrived on time. Had to return one dress as too small, the returns process was easy to follow.
11. maaliskuuta 2026
Vastaus yritykseltä Dance Direct
I am sorry that the dress did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. It is good to hear you had a positive experience with our returns procedure.
Vastaus yritykseltä Dance Direct
Thank you for your review. It is good to hear your shoes arrived promptly and that you are happy with your purchase.
Professional and friendly
The shopping experience was easy online with efficient dispatch & delivery. However, what really impressed me was the way they dealt with a query I had regarding the sizing of two shoes I was sent (a discrepancy in what I ordered and what came) - I had a very quick response and resolution with the team members I had contact with just nice people wanting to do a good job 😊 thank you!
21. tammikuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for taking the time to leave such a wonderfully detailed review. It is really nice to hear positive comments and I will pass them on to everyone here.
I'm so happy to have met you
I'm so happy to have met you. It's a wonderful education for my daughter; the teachers and the environment are great. Thank you.
11. maaliskuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for the 5 stars it makes our day when we hear positive comments.
Quick delivery and great value
As soon as my order was placed I felt as if they were straight onto the order and before you knew it they were being delivered.Great service and great merchandise for dancers.
20. helmikuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for the review. We are so pleased that you are happy with our service. We always try to give the best value for money and pride ourselves on our product selection.
Returns policy is very poor
Returns policy is very poor
I’ve waited 14 days and no update re my return. Awaiting a refund of approx £200
Emailed company who refuse to check until 14 days.
At 14 days had to email again.
Other dance companies have a much more efficient returns policy.
The update I have received today from the company following me email them 14days after my return parcel was delivered still does not confirm if my parcel is being processed today, once and if it is it will then take 3-5 days for refund.
Exceptionally poor service
Costumes I received we good quality
17. helmikuuta 2026
Vastaus yritykseltä Dance Direct
I am sorry you have waited so long for your refund. Our returns department try their best to process all returns within 14 days of receipt but occasionally there is a delay. We are shortly changing our returns process which should help to make sure all returns are dealt with more efficiently. It is really good to hear that you like the quality of our costumes as we pride ourselves on producing garments that look and feel good when dancing.
Customer service needs improvement…
I ordered my daughter’s dance uniform and had to exchange it as the size was wrong. Unfortunately the customer care I received was terrible. It took over three weeks to receive an exchange and when I asked about an update I was told refunds take up to 14 days. Even though in my email I clearly stated I needed an exchange. Customer service was rude and gave me no further updates. Needs improvements. Saying that I was happy with the quality of the uniform.
2. maaliskuuta 2026
Vastaus yritykseltä Dance Direct
I am sorry you have had a bad experience with us and I can only apologise. We send out many orders on a daily basis and receive a quantity of returns for exchange. Occasionally we have a delay in processing these which we know is not ideal. We are shortly introducing a new returns procedure which should expedite the process. Our customer service team always try to help where they can and I am sorry you did not get the service from them that you expected. I will pass on your comments to the team leader.
easy to use site and product was…
easy to use site and product was dispatched promptly
8. tammikuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the website.
Vastaus yritykseltä Dance Direct
Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of delivery
Easy to exchange shoes that were a bit…
Easy to exchange shoes that were a bit tight on receipt
10. helmikuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Vastaus yritykseltä Dance Direct
Thank you for the review. We are so pleased that you are happy with the the fit of your tap shoes.
My order arrived promptly and was and…
My order arrived promptly and was and was everything I expected, no problems.
2. helmikuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.
Dance trainers
Difficult to buy dance shoes online, but had to take a chance on fitting. Speedy processing and delivery, £15 cheaper than local shop. Thankfully they fitted ok
15. tammikuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for the review. We love to hear that we have exceeded expectations.
Unfortunately I had to return my shoes…
Unfortunately I had to return my shoes as too small. I returned by the post office collection. I had to chase the refund after approximately 3 weeks. I got my refund that day
I ordered 2 items only received one had to ask for the other item to be sent to me. The shoes were of very good quality.
5. helmikuuta 2026
Vastaus yritykseltä Dance Direct
I am sorry you had to chase your refund but am pleased to hear that you liked the quality of your shoes. The returns department is very busy and they do their best to deal with the parcels as soon as they can.
I’m still waiting for a refund for the…
I’m still waiting for a refund for the parcel I haven’t recieved ?
4. maaliskuuta 2026
Vastaus yritykseltä Dance Direct
The Royal Mail Tracking shows this was delivered on the 14th February. Please send an email to hello@dancedirect.com so that one of our customer service agents can look into this for you.
Vastaus yritykseltä Dance Direct
Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of delivery.
Fishnet dance tights
Lovely quality and service. The tights fit well and couldn’t be happier.
4. maaliskuuta 2026
Vastaus yritykseltä Dance Direct
Thank you for the 5 stars it makes our day when we hear positive comments.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.