Normally great experience with IDS. Just frustrating that some uniform items are out of stock for months on end. It has a knock on effect with our customers and makes it difficult to run a business wh... Näytä lisää
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Cliente depuis des années (avant le brexit ) . Heureuse de voir que cette année les problèmes liés au brexit sont résolus . Numéro EORI obtenu auprés de la douane .Livraison FEDEX en 5 jours.Service c... Näytä lisää
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Really helpful & friendly company. Slight challenge using my first time purchase discount code online & had to call for assistance. Team member was very helpful & provided a solution & payment was mad... Näytä lisää
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Accueil téléphonique top, tenues superbes, finitions parfaites, expédition top. Les costumes sont du plus bel effet et d'excellente qualité. Sommes clientes depuis longtemps et toujours aussi satisfai... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and retailers with quality dancewear and costumes. Suppliers of: 1st Position, Capezio, BLOCH, DSI London, Wear Moi, Intermezzo, RAD, BBO, UKA, Pineapple, Roch Valley and Artstone.
Yhteystiedot
Harlequin House, Forde Court, Forde Road,, TQ12 4BT, Newton Abbot, Yhdistynyt kuningaskunta
- +44 (0)1626 36 32 32
- customerservices@ids.co.uk
- ids.co.uk
4,1
Hyvä
854 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service…
Customer service called me regarding items that were not in stock and offered alternatives which helped enormously.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Penny
Thank you for your review and your custom over the last 20 years. It is good to hear that you are happy with our service as we always do our best to look after our customers. After 45 years of serving the dance community we know how important it is to provide quality in both goods and service. I will pass on your comments to the team.
excellent quality and pricing
excellent quality and pricing
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Thank you for the wonderful review. We are so pleased that you are happy with the quality of your goods. We’re passionate about our products which have been specifically designed for dance and movement and we always try to give the best value for money. IDS prides itself on its product selection which is guided by the feedback we get from our dance community.
Normally great experience with IDS
Normally great experience with IDS. Just frustrating that some uniform items are out of stock for months on end. It has a knock on effect with our customers and makes it difficult to run a business where we insist on uniform but can't provide it when it's purchased through our website shop.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Joanna
Thank you for the review and your custom over the last 7 years. At IDS, we pride ourselves on being dependable and delivering quality products designed specifically for dance. We understand how important it is for dance teachers to have the right resources on time. Unfortunately, we do sometimes have issues with stock levels due to circumstances beyond our control but I can assure you that the team are trying their best to resolve things.
IDS FAB, DELIVERY NOT SO MUCH!
IDS were great as always, costumes came super quick and beautifully packed in their bags, but the only nightmare we had is fedex left my three massive boxes outside my door, all torn, I wasn't in, and there was £3500 worth of costumes inside
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Thank you for the review. I am sorry the delivery let you down but if you have photos of the state of the parcels please send them to us so we can lodge a complaint with Fedex.
Avoid
I received somebody else’s order from International Dance Supplies as well as my own. After contacting them I was asked to return the items I had incorrectly received as it had been posted to me in error (their own error!). I returned the order in good faith and was promised compensation for postage. Over 2 weeks later I am still waiting for the cost of postage to be refunded despite constant promises. Out of principle I will not be using them again!
Edit - they are now stating that money was paid to me on 27th Feb although a member of staff told me on the 3rd March it still had not been done! Untrustworthy!
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Lauren I am sorry you are not happy with our service. I apologise for my error in stating the money was paid into your bank on the 27th. That was in fact the date when the refund was raised. There was a delay in paying that back into your bank which was done on the 6th March. I am sorry for the delay and will raise this with the team so it does not happen again.
Absolutely terrible company with awful…
Absolutely terrible company with awful customer service.
When I called to chase my refund, the call centre receptionist told me I was wasting her time. Excuse me, what about the time I’ve had to waste chasing my own money? If she is paid to speak to customers, that attitude is completely unacceptable and unprofessional.
It got worse when the manager told me there is “no complaint policy” because everything “goes to her and she handles it”. No proper complaints procedure was explained at all, just a vague dismissal. That says everything about their standards and management.
I was forced to chase my refund right up to the final day of the 14-day period. They kept repeating “it will be processed within 14 days”, yet nothing happened. The deadline was Sunday and when I called on Friday late morning, it was still not processed. The only reason I got my money back was because I paid with PayPal and raised a dispute. Even then, the refund was less than what I paid.
They also make disputes difficult by dragging it out with endless questions about their mismatched products, codes and “reasons” as if you are returning a rare designer item, not their poor-quality goods. They did not respond to my email queries either.
You also pay your own delivery. The sizing is completely wrong and does not match the description, and the material is cheap and not worth the price.
I would never recommend this company.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Mirela. I am sorry you have had a bad experience with us but I just wanted to respond with tackling some of the issues you have raised. IDS does not have a call centre receptionist and all our Customer Service personnel are trained to respond to all queries about our service and products. You demanded to speak to the manager and were informed that she was not available as she was out of the building on other business. The senior member of staff you were transferred to tried to explain that, as the business was not open on Sunday, your refund would be processed on the next working day which was the Monday. In actual fact the return was processed and dealt with in full, including refunding your return postage fee on the Friday. I am sorry you are not happy with our products which have been specifically designed for dance and movement and we always try to give the best value for money.
IDS is just fab always deliverer on time
IDS is just fab always deliverer on time
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Gail Thank you for such a wonderful review and your custom over the last 20 years. We’re delighted to hear that your deliveries arrive promptly as we know how important it is to be able to rely on getting what you want when you want it. With over 45 years in the dance industry, we’re committed to helping dance teachers and studios thrive. We really appreciate you taking the time to leave a positive review and look forward to helping you for many years to come. Jan
Ordering is so easy
Ordering is so easy. I love being able to see stock levels. Good quality costumes. Decent prices. Fast delivery.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Sally, Thank you for such a wonderful review and your custom over the last 18 years. It means so much to us that someone takes the time to leave a good review and we look forward to keeping you happy and supplied for many years to come.
First Time Order
Really helpful & friendly company. Slight challenge using my first time purchase discount code online & had to call for assistance. Team member was very helpful & provided a solution & payment was made manually. However, the order was not released & I received an email a few days later requesting payment. I called IDS & all was resolved quickly with my order arriving just in time for my Saturday classes! If the order had been processed on time this would have been 5 stars.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Jo Thank you for the lovely review. I am sorry there was a hiccup with your first order but am delighted that we managed to get the order to you on time. After 45 years of serving the dance community we know how important it is to provide quality in both goods and service. I will pass on your comments to the team.
Follow-up: Everything Arrived in Good Condition
Update on my previous review: I have now received my order in good condition. As a dance school, it’s important to be able to start working with the lesson books and music CDs on time, so waiting a month without any response to several emails was quite frustrating. Fortunately, everything has turned out well in the end, but it’s a pity that contact was only made after I had posted a negative review. I will remove the review now that the order has been properly completed.
Previous review: Order never received – no response to emails.
I placed an order on September 11th for teaching books and CDs for my dance school. A week later, to my surprise, I received a pair of children’s tap shoes that were meant for someone in France. After contacting the company, I was asked to return the package and was promised a refund for the shipping costs. It’s now been over a month — I still haven’t received my original order, and none of my three follow-up emails have been answered. No update either regarding the returned package. Extremely disappointing customer service.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Ilona
Thank you for your follow up review. I am glad that the issue has been resolved and can assure you that we always do our best to make sure orders are despatched promptly. Unfortunately some mistakes do happen and I am sorry this happened to you. Kind regards Jan
I am very sorry that you have not received your order. We have 2 warehouses. One in the Netherlands and one in the UK. Unfortunately the stock required was not in our Netherlands warehouse so we are arranging for it to be sent to you from our UK one and should be with you shortly. Our customer service team has responded to your email and I can only apologise for the error in sending you the wrong parcel. At IDS, we pride ourselves on being dependable and delivering quality products designed specifically for dance. We understand how important it is for dance teachers to have the right resources on time. Your feedback helps us improve, and we’re committed to supporting your dance business every step of the way.
IDS is my go to dance shop
The website is really easy to use, with the stock number and sizing information easily found.
I've also phoned them and the customer service is great!
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Thank you Karen for the wonderful review and your custom over the last 8 years. It really makes our day when someone takes the time to give a positive review. We are looking forward to many more interactions with you and your academy.
I prefer to place orders over the…
I prefer to place orders over the phone. staff are always very helpful and efficient.
Dispatch and delivery are fast and the majority of items are in stock.
However on occasions some items are out of stock and sometimes can take several weeks to arrive.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Dear Terry, Thank you for the great review about the efficiency of our staff and our speedy delivery. As you rightly say we keep a very healthy stock but occasionally we have supply issues. We are always happy to discuss alternatives if there is a time delay on new stock arriving. As a customer for over 18 years we value your feedback and I will pass this on to everyone here.
Reliable Dancewear Supplier with Excellent Customer Service
I’ve been ordering from International Dance Supplies for several years now, both for my dance school and for personal use, and I’ve consistently found their service to be professional, efficient, and reliable.
The range of products is extensive, catering to everything from class uniforms and shoes to performance costumes and accessories. Sizing is generally accurate, and the quality of the items is good value for the price. I especially appreciate the customisable uniform options and clear product imagery, which makes ordering for a group much easier.
Customer service is responsive and helpful. On the rare occasion that I’ve had an issue with sizing or needed to arrange a return, the process has been straightforward and handled promptly. Delivery times are also dependable, which is crucial when working to tight performance schedules.
One area that could be improved is stock availability on popular sizes during peak times, but overall, IDS continues to be my go-to supplier for all things dance-related.
20. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Thank you for such a wonderful review, I will pass it on to the team. We always try to keep our stock levels up but inevitably we sometimes have to wait for the supplier to get their goods to us. If this happens we are always willing to offer alternatives so as not to disappoint our customers.
Would shop again
Always so prompt with email responses. Everything is clear. Even when they're out of stock it's clear to see that your item would be on a back order. Easy to purchase and always had quick delivery.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
I am sorry there has been such a delay in responding to your review, we have had technical issues which are now resolved. Thank you for such a wonderful review, it is always so nice to see a positiive response. Thank you again.
Whilst the company's products and…
Whilst the company's products and service has been good in the past.For the second time within last 6 months the company has mixed up the details and orders on my two unconnected dance schools accounts. I feel this was unacceptable, and worrying as too how safe my data is.
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
I am sorry there has been such a delay in responding to your review, we have had technical issues which are now resolved. I am sorry there was a mix up with your orders but can assure you that your data is perfectly safe and we do not share it with any outside bodies.
Fantastic service
We love that our order arrives very fast even though we are in Singapore. It takes about 3-4 days upon order for our goods to arrive. Fantastic service!
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Thank you for the review. We are so happy to hear that as an overseas customer you are pleased with the speed of delivery. We always do our best to provide all our customers with the best possible experience.
Excellent reliable service!
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Thank you for the 5 stars
Clear easy ordering and fast delivery
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Thank you for the great review. We pride ourselves on our customer service and it is always good to hear positive comments. Thank you again.
I truely find the costumes to be of…
I truely find the costumes to be of great quality. The delivery is just fantastic. The only negative is that the size guide should be per age if possible as with 250 students it is impossible to measure each child.
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä International Dance Supplies
Thank you for the great review. As far as the sizing is concerned the manufacturers all work to different sizing standards so we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Some of these include ages but not all of them.
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