I ordered a gorgeous dress in an XS but realized that was a mistake and requested to change the size to a small, all while needing the dress within a specific timeframe. Cult Mia concierge (customer s... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My experience with the Demi dress from Gabriella was absolutely wonderful. The dress, the fabric, and the tailoring were all excellent. I find the dress incredibly elegant. I'm so happy I chose this D... Näytä lisää
Yritys on vastannut
CULT MIA’s customer service is exceptionally attentive, supportive and responsive. They truly try their best to accommodate and support customer requests. It’s been wonderful dealing with them. Thanks... Näytä lisää
Yritys on vastannut
They have great stuff, but I had an awful experience when trying to return a $600 skirt. I processed the return 2 days after receiving it and was told the item was not eligible for return, when their... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Global fashion platform. Local independent designers. CULT MIA is no ordinary cult, because you're not ordinary. So why should your wardrobe be? We're constantly scouting around the globe, searching for your next favourite brand. Be in the know about everything cool and unknown. As a platform, we curate conversation-starting pieces you’ll love now, and 20 years from now. This is power dressing with staying power. Clothes woven with stories to be owned, told and strutted down the street. No copycat collections. No blink-and-you-miss it trends. Always ethical, and always putting individuality first. Because good fashion tells a story, but great fashion helps you explore your own
Yhteystiedot
London, Yhdistynyt kuningaskunta
- 07723416751
- customercare@cultmia.com
- cultmia.com
3,4
Keskitasoinen
144 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service
Though my order was different than expected when it arrived, Melody was the most helpful in working with the designer to amend the piece for me. She was prompt in responding to my emails, patient, kind, and solution-oriented.
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Alexa,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience.
If you have any other requests, please don’t hesitate to reach out to us if we can be of any assistance in the future.
We look forward to you shopping with us again!
It was amazing experience having a…
It was amazing experience having a amazing piece from cult Mia.... won't be the last time for sure
19. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Mashael,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that you love your dress.
If you have any other requests, please don’t hesitate to reach out to us if we can be of any assistance in the future.
We look forward to you shopping with us again!
Hello
Hello, my shipment has arrived and I really like the dress. Thank you for your interaction with me. I will deal with you again.
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Khaled,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that you like your dress.
If you have any other requests, please don’t hesitate to reach out to us if we can be of any assistance in the future.
I will never order from here again,
I will never order from here again,
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Kathia,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your response regarding your cancelled return request due to your order being outside of the 14-day return policy.
Please contact us at customercare@cultmia.com if you need further assistance.
Best,
Sofia
Vastaus yritykseltä CULT MIA
Hi Valerie,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your feedback regarding your order.
Please contact us at customercare@cultmia.com so we can look into this for you.
Best,
Sofia
I had an excellent experience with CULT…
I had an excellent experience with CULT MIA customer care team. They handled my request professionally The resolution was prompt, and I appreciated the clear communication throughout the process.
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that your query was resolved very quickly.
If you have any other requests, please don’t hesitate to let us know and reach out to us if we can be of any assistance in the future.
Dress is too small
Dress is too small - I ordered my correct size, but dress was made too small and cannot be returned. This is a waste of my money and I will not order from this vendor again.
25. marraskuuta 2024
Vastaus yritykseltä CULT MIA
Hi Wanda,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your feedback regarding your order.
Please contact us at customercare@cultmia.com so we can look into this for you.
Best,
Sofia
Late delivery
Late delivery
Wrong sizes
Medium quality
Never repeating this again
29. marraskuuta 2024
Vastaus yritykseltä CULT MIA
Hi Kholoud,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your feedback regarding your order.
Please contact us at customercare@cultmia.com so we can look into this for you.
Best,
Sofia
Poor quality
The dress in reality is really different from the picture, the material is low quality and not professional at all
27. marraskuuta 2024
Vastaus yritykseltä CULT MIA
Hi Layan,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your feedback regarding your order.
Please contact us at customercare@cultmia.com so we can look into this for you.
Best,
Sofia
Miss
Hi
I just received my baggage today.
Please And it was disappointing the Crystal isn’t on it’s place!! How come I didn’t wash it yet or ware it to the wedding!!
25. marraskuuta 2024
Vastaus yritykseltä CULT MIA
Hi Sara,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we responded to you via email regarding this and we are currently liaising with our designer to send some gemstone replacements as soon as possible.
Please respond to us at customercare@cultmia.com so we can resolve this for you as quickly as possible.
Best,
Sofia
It's was perfect.
It's was perfect.. I love it .. can you do the bodycon dresse for petite xs
8. marraskuuta 2024
Vastaus yritykseltä CULT MIA
Hi Marie,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you love your new dress. We hope you've enjoyed discovering new designers and unique pieces through Cult Mia.
We appreciate your suggestion about bodycon dresses in petite sizes, and I’ll be sure to share this with our designer.
If you have any other ideas or requests, please don’t hesitate to let us know and reach out to us if we can be of any assistance in the future.
I hate your policies
I hate your policies, I will make sure everyone in IG or instagram, Facebook knows about how I purchase a dress that is too small and your company is not willing to help. The worst website
27. lokakuuta 2024
Vastaus yritykseltä CULT MIA
Hi Marie,
We're so sorry to hear about your experience shopping with Cult Mia.
After reviewing our records, we can confirm that we responded to your query regarding your order not being eligible for a return and an exchange as per our designer's return policy. As our designer has a strict return policy we, unfortunately, have to adhere to this.
Additionally, on our returns page, we also highlight to contact us via email for more clarity on our designers returns policy and size measurements as you would differ from one designer to another will not recommend to take your usual size. We are sorry that you missed this.
Should you have any questions, please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
Absolutely terrible experience
Absolutely terrible experience. Overpriced product that came in torn and frayed and I am still fighting for a refund.
5. marraskuuta 2024
Vastaus yritykseltä CULT MIA
Hi Madison,
We're so sorry to hear about your experience shopping with Cult Mia.
After reviewing our records, we can confirm that we responded to your query regarding your order being faulty. Upon further investigation with our designer, we confirmed that we could not accept your return request due to your order going through strict quality control. We also provided a video and images of the condition your dress was shipped with the same swing tag SKU number.
Should you have any questions, please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
All I wanted to do is exchange with…
All I wanted to do is exchange with bigger size
17. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Hassanati,
We're so sorry to hear about your experience shopping with Cult Mia.
After reviewing our records, we can confirm that we responded to your first query in October regarding your order not being eligible for a return and an exchange as per our designer's return policy. As our designer has a strict return policy we, unfortunately, have to adhere to this.
Additionally, on our returns page, we also highlight to contact us at customercare@cultmia.com for more clarity on our designers returns policy. We are sorry that you missed this.
Should you have any questions, please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
It was not clear that the item ordered…
It was not clear that the item ordered was non refundable. For such an expensive item, there should be a notice that your customers have to click to accept that the item isnt' refundable.
26. lokakuuta 2024
Vastaus yritykseltä CULT MIA
Hi Ashley,
We're so sorry to hear about your experience shopping with Cult Mia.
We try our best to make sure our designer's return policy is as clear as possible before making a purchase.
You can find our designer's return policy on all the product pages under the 'Shipping & Return Policy' tab. Additionally, on our returns page, we also highlight to contact us at customercare@cultmia.com for more clarity on the returns policy and that all made-to-order items are not returnable. We are sorry that you missed this.
Should you have any questions, please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
Vastaus yritykseltä CULT MIA
Hi Alejandra,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a lovely experience with our staff and they were able to assist you with every step of your query.
We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
Staff were very helpful with package…
Staff were very helpful with package information. The dress quality was amazing.
29. lokakuuta 2024
Vastaus yritykseltä CULT MIA
Hi Hessa,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you love your new dress and had a lovely experience with our staff.
We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
Team,
Team,
I am writing to urgently request that my order be shipped no later than Wednesday. The extended delay has been highly frustrating, and I expect this issue to be addressed seriously with timely fulfillment of my order.
Please provide confirmation of the shipment and any updates as soon as possible.
Thank you for your cooperation.
Lulu Hajri
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Lulu,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that your order was delivered on Monday 11th November.
Please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
There is issue in the belt
There is issue in the belt , not same what i bought and i told u lot of time and no response bad web site i will not order again and i will not advise any of my family/freinds to order
29. lokakuuta 2024
Vastaus yritykseltä CULT MIA
Hi Shaikha,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we responded to you via email and WhatsApp requesting more information so our designer could send you a new replacement. We are sorry if you missed this.
Please respond to us at customercare@cultmia.com so we can resolve this for you as quickly as possible.
Best,
Sofia
Vastaus yritykseltä CULT MIA
Hi Asma,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you love your new dress. We hope you've enjoyed discovering new designers and unique pieces through Cult Mia.
We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
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