Set up with premium settings and subscriptions only to lose $800 in a few hours. We tried over 33 different setups using both Chatgpt and Gemini and not one made a single penny. Total loss is at 1120.... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Staff answer questions quickly and offer help to get the most off the platform. CH itself is great for automated trading and offers a wide range of training material (more everyday). Still very hard t... Näytä lisää
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Cryptohopper.com has been a game-changer for my crypto trading. I love the flexibility to build my own automated bots or use their marketplace strategies. The helpdesk has been fantastic! They were... Näytä lisää
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Great and fast customer service. Right now it's a mixed bag as far as profit, adjusting some things, and seeing how that goes. I'm not too familiar with AI, and the bot set up etc. so the customer sup... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Trade automatically, 24/7, based on your technical indicators or subscribe to one of our signalers. Cryptohopper is a powerful crypto trading bot that trades for you!
Yhteystiedot
Amsterdam, Hollanti
- Info@cryptohopper.com
- cryptohopper.com
Tiedoksesi
3,6
Keskitasoinen
362 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
voelt als een scam
voor een maand afgesloten van 38 euro. Deed het niet na lang zoeken moest ik nog een abonnement afsluiten terwijl ik er al 38 euro in had zitten. Nu moet ik 2 weken betalen. krijg de helft terug. Maar 2 uur van mijn tijd kwijt en geen werkend product. Weiger er nog meer geld aan uit te geven. Voelt een beetje als een scam. Zou even kijken of die 2 weken wel terug komen. Anders vul in bericht nog verder aan.
12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Beste Marc,
Allereerst hartelijk dank voor je feedback. We vinden het zeer vervelend om te horen dat je een negatieve ervaring hebt gehad met onze service en dat dit als een scam aanvoelt.
Op basis van je review lijkt er sprake te zijn van een misverstand rondom onze abonnementen. Als je al een abonnement hebt afgesloten, zou het niet nodig moeten zijn om een tweede zelfde abonnement aan te schaffen. Mogelijk gaat het hier om het toewijzen van je bestaande abonnement aan je bot, waarvoor we een eenvoudige handleiding hebben opgesteld: https://docs.cryptohopper.com/docs/fundamentals/assign-subscriptions/
Je vermeldt dat je "de helft terugkrijgt". Ons beleid voorziet in volledige terugbetalingen binnen 14 dagen na betaling, met uitzondering van enkele marktplaats items en credits. We bieden geen gedeeltelijke terugbetalingen aan, dus ik zou graag meer willen weten over deze situatie.
Het spijt ons zeer dat je kostbare tijd bent kwijtgeraakt aan dit probleem. Heb je contact opgenomen met onze klantenservice? Onze supportafdeling staat klaar om je direct te helpen bij technische problemen of vragen over abonnementen.
Ik wil je graag uitnodigen om direct contact met ons op te nemen via support@cryptohopper.com of via de chat op onze website. Dan kunnen we je specifieke situatie onderzoeken, je abonnement controleren en samen tot een passende oplossing komen.
Met vriendelijke groet,
Het Cryptohopper Team
Great Service
I am a newbie and really had to take a lot of time to teach myself. I screwed some things up and the customer service people were able to get into my bot and trouble shoot the problem for me.
I think I will be here a long time!
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Brian,
Thank you for your review! We're happy our customer service team could help troubleshoot your bot and get you back on track. As someone new to trading, it's natural to face some challenges along the way, and we're always here to provide the support you need.
Kind regards Cryptohopper
Scam app
All possitive reviews probably are fake! This is scam app! I bought subscribtion service such as templates and they are not active, support asked me to send screenshot, but an app is broken and didn't let to send screenshots. Usage is super complicates - I don't recommend it to anyone, please stay away of this app
16. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello,
Thank you for your review. We are sorry to hear you're not satisfied with our service, but we want to assure you that we are not a scam application.
Regarding your comment about inactive templates - could you please clarify what you mean? When purchasing a template, it needs to be manually loaded into your bot. You can find detailed instructions for this process in our support guide: https://support.cryptohopper.com/en/articles/8999459-how-can-i-deploy-trading-bot-templates
I've searched our system for communications under your name but can't find any record of contact with our support team. Have you sent an email to support@cryptohopper.com? I requested additional information through Trustpilot so I could review your previous communications with us. While we sometimes need screenshots to better understand technical issues, you mentioned having problems sending them through the app. You're welcome to send any screenshots via email instead.
We acknowledge that our trading bots have a steep learning curve, as mentioned in many customer reviews. It's crucial to understand the system and learn how everything works. While this can feel overwhelming at first, this complexity doesn't make us a scam app
Kind regards,
Cryptohopper
⚠️ Warning: Issues with Affiliate Payment System and Customer Support
Been an affiliate since 2018. Platform shows $102.85 in total payments, but $52.04 is inaccessible despite being marked 'paid'. After 7 weeks of support:
- Company admits 'paid' can mean internal or external transfers
- Cannot provide any proof of external transfer
- Uses AI-generated responses to avoid questions
- Claims payment was sent but can't show how or where
- Head of support ignores key issues
Save yourself the frustration. If you can't trust them to track simple affiliate payments or provide basic transaction evidence, how can you trust them with your trading?
UPDATE: CryptoHopper responded asking why I 'waited 7 years' - the answer is simple: I never reached their $100 withdrawal threshold until December 2024, which is why I contacted them immediately. I couldn't 'report an issue' with money I wasn't yet eligible to withdraw! Their own platform shows all other payments marked as 'balance' while this one shows 'other'. If they actually sent this payment, they should be able to provide basic details like payment method and destination - yet they cannot. Their response reinforces my concern that they're holding earned commissions hostage with no proof of payment beyond 'trust us'.
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Chase,
Thank you for taking the time to share your review.
As discussed extensively through our support channels, we have investigated your payment request with our development team, as per your request. Our records indicate that the payment was indeed processed, which is reflected in your account status showing as 'paid'.
While we always try to address customer concerns, investigating claims from 7 years ago presents significant challenges, as you can imagine. If you had contacted us within a reasonable timeframe, such as 6 months - which is the typical window for such inquiries - this wouldn't have been an issue. Why wait for 7 years?
We take all customer feedback seriously and aim to resolve issues. However, the significant time gap of 7 years! since the original transaction is limiting and we have confirmed to you the payment was done and paid to you.
Kind regards Cryptohopper
I lost my password and there was…
I lost my password and there was trouble with the verification code but I contacted customer service and they fixed it in 10 min I was able to create my new password they really helped me and are polite thanks again for your help I really appreciate it
11. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello,
Thank you for taking the time to share your feedback! We're happy to hear that our customer service team could help you quickly resolve the password reset issue.
Let us know if there's anything else we can help you with. We're always happy to help!
Kind regards Cryptohopper
Best Bot for trading best customer…
Best Bot for trading best customer service....I like it very much especially automated trading ...
9. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Davor,
Thank you for your review! We're happy to hear that both our trading bot and customer service are meeting your needs. Let us know if there's anything else.
Kind regards Cryptohopper
It's great!
I recently had the opportunity to work more closely with the CryptoHopper platform, and I’m thrilled with the results. While it can feel a bit challenging at first—especially if you’re new to automated trading—once you spend some time exploring the dashboard and tools, it becomes much more intuitive. The support team and resources were incredibly helpful, guiding me through each step and answering my questions promptly. Now that I’m familiar with its features, I find it easy to adjust settings, track my portfolio, and automate my trades. If you’re willing to invest a little time learning the ropes, CryptoHopper offers a fantastic way to enhance your crypto trading experience.
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Jay,
Thank you for your detailed and honest review! We know diving into automated trading comes with a learning curve, but we're thrilled to hear you're successfully navigating Cryptohopper now. Let us know if our support team can help you with anything else.
Kind regards Cryptohopper
Excellent trading bot and really…
Excellent trading bot and really helpful staff, I knew little of bots and I’m already in profit after my first day trading I totally recommend Cryptohopper to anybody new or seasoned professional
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello Benedict,
We appreciate your kind words! It's good to hear that you've found success with Cryptohopper right from day one. Thank you for highlighting both our bot's performance and our helpful staff - we aim to excel at both. Let us know if there's anything else we can help you with.
Kind regards Cryptohopper
vriendelijke mensen
vriendelijke mensen. goede service. niet super gebruiksvriendelijk maar wat verwacht je van dit soort services...iets van eigen research is wel handig. Goeie service, geen garantie op succes, hangt af van je strategie/signalen.
26. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Jan,
Bedankt voor je review! Fijn om te horen dat je blij bent met onze service. Het is inderdaad belangrijk om je eigen research te doen en je te beseffen dat wij kunnen geen succes/winst garanderen. Mochten we je nog ergens mee kunnen helpen dan horen we het graag.
Met vriendelijke groet
Cryptohopper
If it looks too good to be true..
If it looks too good to be true...
I have multiple issues with cryptohopper. I have tried a few different bots. They all work fine in a bull market, but every one of them keeps buying in a bear market too. I’m not a beginner, but I can’t call myself a pro either. I tweaked everything I possibly could, it would work for a few days, then ended up with the same large number of trades gone wrong. I decided to use autoshort, only with the last bot it started sort of working, but not for every position. I had to manually short the positions, which then worked out. The only problem is that my balance less than before, so no saving actually occurs. The fees however get deducted immediately from my balance, so at this point I’m over 1000 USDT out, partially due to profit on shorts not being added to my balance. I have contacted the customer service immediately as soon as spotted the issue. A ticket was opened and remains open. The “help” I got from customer service was mainly telling me to go through basic settings. I did so, but pointed out the issue lies elsewhere. If you “save” on a short, in other words the prices go down, profit should be added to your balance instead of it going lower and lower. This has been going on for weeks now, no actual resolution. I
kept going back to them on the same issue, but I just keep getting the same basic checks to go through in settings, which obviously won't help. In the meantime I had other issues, one of them being the USDT amount allocated per position. My bot stopped trading out of nowhere, when I queried it, I was told to change this amount and was sent a screenshot to prove my settings are wrong. Only their screenshot said that 5 % of 1700 is 2.5 USDT, which is obviously mathematical nonsense, while my screen was showing the correct amounts. After an hour “trying” to resolve this the bot started working anyhow, their response to that was implying that it’s working now so it’s no longer an issue.
Also, just last night I contacted them about another issue regarding trailing stop loss does not activate on shorts – hadn’t had an opportunity to test same on buy positions as they are all in loss. No help as customer service was closed.
The overall experience of the platform is nowhere near acceptable, the positions take ages to refresh after selling, most often I have to try cancel them only to see they have actually been sold, even then they stay on the screen as open orders for a while. I gave it one last try to get help, I'm getting nowhere, so here goes the review I've projected. I want my shorts added to my balance with immediate effect. Needless to say, I as soon as I get my USDT out of the current positions I'll be closing the account and I'll be looking for a refund. If it doesn't happen, I'll be seeking advice and pursue criminal investigation.
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello Trevor,
Thank you for your detailed feedback. We understand your concerns and would like to help clarify how the shorting mechanism works on Cryptohopper.
What you’re experiencing with your balance is because 'Reset position after closed short' setting is not enabled. Without this enabled, the percentage profit you see can be based on multiple cycles of buy > sell > buy > sell transactions. You can find this setting in the baseconfig section of your bot settings, with a detailed explanation available in our documentation: https://docs.cryptohopper.com/docs/trading-bot/what-are-the-selling-settings-in-the-baseconfig/#shorting
Regarding balance updates - your USDT in assets on exchange is updated after each trade, or every 300 seconds when no trades have occurred.
Please note that trading fees aren't included in the trade history as these vary based on individual exchange fee tiers.
You're correct that our customer support is not available 24/7 at the moment. We're actively working on restoring round-the-clock support to better serve our global customer base. We understand this can be frustrating when you need immediate assistance.
As previously offered, we're happy to process a refund if you remain unsatisfied with our service. Please contact our support team with your refund request, and we'll handle it right away.
Kind regards Cryptohopper
Quick response customer services
Quick response and bringing solution by Customer services by issues due to updates from trader platform.
16. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Johan,
We're so happy to hear our customer service team could help you quickly! Fast support is our priority. Let us know if there's anything else we can help you with. Our support team is always happy to help.
Kind regards Cryptohopper
I don't know why I don't see a lot of…
I don't know why I don't see a lot of reviews for Cryptohopper. For me who likes to tinker with settings a lot, I find it a great platform for trading as long as you know what you're doing. It has given me a lot of flexibility on trading thanks to its bots and their customizability.
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Radbee,
Thanks for your great review! We love hearing from traders like you who really enjoy diving deep into customization. That's exactly what Cryptohopper is all about - giving you the flexibility to trade your way.
Kind regards Cryptohopper
Great easy to use app
Great easy to use app, with many features to boost you financially and mentally.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello,
What a fantastic review - thank you! It means a lot to hear that Cryptohopper is making a positive impact on both your trading experience and peace of mind.
Kind regards Cryptohopper
Jake was helping me a lot
Jake was helping me a lot, and helped me solved the issues that I faced. Thank you Jake.
22. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Juliano,
Thank you for your review and compliment about Jake. We're really happy with Jake! Feel free to contact us again if there's anything else. Jake and the rest of our support team are always happy to help.
Kind regards Cryptohopper
A very Good trading bot
Maker made a good trading bot...its easy for use
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Faisal,
Thank you for your review! We really appreciate it.
Kind regards Cryptohopper
Cryptohopper.com has been a…
Cryptohopper.com has been a game-changer for my crypto trading. I love the flexibility to build my own automated bots or use their marketplace strategies. The helpdesk has been fantastic! They were super responsive and knowledgeable when I had questions about every aspect. It's given me peace of mind knowing my trades are managed even when I'm not glued to the screen. Highly recommend Cryptohopper!
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello Sandro,
Thank you so much for taking the time to share your experience with Cryptohopper! We're happy to hear Cryptohopper has changed your crypto trading that's our mission!
Your comments about our helpdesk really stand out to us. We're glad our team delivered exactly what you needed, when you needed it. We'll make sure to share your compliments with the support team members.
Your recommendation means a lot to us and motivates us to keep improving our platform.
Kind regards Cryptohopper
Very helpful to new users :)
Very helpful and they got back to me asking if I was all good, which is not common with the whole crypto world.
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello Ty,
Reading your review put the biggest smile on our faces! We're always trying to help you the best way we can. Feel free to contact us again if there's anything we can help you with. We're happy to help.
Kind regards Cryptohopper
Great customer service
Great customer service. Very helpful. Great company.
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello Mr Barr,
Thanks for the awesome review. It's great to know our support team could help you out. We're always here if you need anything!
Kind regards Bryan
Horrible Customer Service
I haven't utilized my account for more than one day so I can't rate the platform's performance, but I CAN rate their customer service.
Customer Service is HORRIBLE! I purchased a combo deal (template and strategy) in which the individual components were highly rated.
I didn't have a reason to look at the individual component pages, or so I thought. The page for the combo deal did not indicate that a Hero subscription was required. That's only stated on the individual component pages.
The combo deal is non-refundable. The individual components are refundable if you spend more money to purchase each individually.
I am now out $70. I reached out to Cryptohopper and was simply told, "Sorry about that." when I pointed out that the combo deal page doesn't state a Hero subscription is required and they refuse to refund me.
UPDATE: I disputed the charge with PayPal and provided screenshots of the combo package page and the pages for the individual packages in the bundle. PayPal agreed with me and issued a refund. CryptoHopper has NOT, as of 11/29/2024, updated the combo package page to reflect the package requirements.
19. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hello Christopher,
Thank you for taking the time to share your feedback. I understand you are disappointed about the Hero subscription requirement for the package you purchased.
As stated on the purchase page, this package is non-refundable. While the subscription requirement is mentioned on the individual product pages, we encourage all customers to carefully review product details and requirements before making any purchases, especially for non-refundable items.
If you would like to explore other options that work with your current subscription level, our support team would be happy to assist you.
Kind regards,
Cryptohopper
Yesterday i deposited an amount of…
Yesterday i deposited an amount of 200usd. The Admin told me i will get 4300usd out of it. She said first i have to pay the 20% comission. I agreed to first pay the 10% and later the rest of which i did Today. I paid with my Revolut. She later reffered me to a Mister Adrians whatsapp number. He told me to make an Account from Trustwallet. Of which i did. He Transfered the profit. Only to find out that instead of 4300usd It was only0.0000004300usdt. Very Very Dissapointed
2. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cryptohopper
Hey Betty,
If we're correct we haven't received an email from you yet. Can you please contact our support desk (support@cryptohopper.com). We want to say again we DON'T ask you for a commission or deposits (you can only buy subscriptions) or talk to you through Whatsapp.
Kind regards Cryptohopper
Hey Betty,
Thank you for your review. Sorry to tell you but this can't be about Cryptohopper. We don't ask for a deposit or commission. You can only buy monthly or yearly subscriptions on our website. We also NEVER refer you to a whatsapp number. We only communicate through our support desk and our Discord. Our website is https://www.cryptohopper.com we don't communicate through other websites nor are we related to other websites. Can you contact our support desk (support@cryptohopper.com) and let us know why you think this is Cryptohopper? Sorry to tell you, but you probably scammed and we want to see if we can get the website offline. We hope you didn't loss money.
Kind regards Cryptohopper
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Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.