One of the very best companies I’ve had the pleasure of dealing with. Extremely professional with a superlative range of quality products.
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered first thing Monday and by Thursday afternoon still not even dispatched and no explanation. Tried to call but no one picks up. Live chat doesn't work either. Bought from these for years and ser... Näytä lisää
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Simple & straightforward, the items ordered exactly matched the online description & were quality products. I was kept informed throughout the process. I didn’t realise that the items ordered would be... Näytä lisää
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Products are very good, well priced. Website was a bit long winded ordering because l couldn't continue shopping after checking basket. Main gripe would be that l assumed l was using an English compan... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Creative Cables UK
Yrityksen kirjoittama
Creative Cables: Creative and Accessible Lighting
Since 2013, Creative Cables has offered customizable lighting solutions, combining Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it allows customers and professionals to create unique lamps, adapting them to every space and taste.
Discover how to bring light where you want it, with our support at every step, from selection to realization.
Yhteystiedot
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italia
- customer.support@creative-cables.com
- creative-cables.co.uk
4,2
Hyvä
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nice product - couple of improvements possible
Like the product - it's innovative and attractive. Slightly disappointed that it didn't prove possible to order samples of different cables to get the best colour option for my room design - an online enquiry gave me a very quick answer of how to do it, but when
I emailed my requirements days went by without a response. In the end I just bought the minimum length available of the most likely colours but surely a 20-30cm sample option could be made available?
Also, fitting instructions for the decentraliser would have been good! I fully fitted the light and then realised I needed to disconnect EVERYTHING to fit the decentraliser! Plus my light was going on to a 'follow on' circuit so I needed to swap out the supplied lever connectors for ones with more terminals, but I suppose this is hard to predict.
10. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi there,
Thank you for your feedback — we’re really pleased you like the product and found it innovative and attractive.
We’d just like to clarify that we did respond to your enquiry on the same day it was received, and we’re sorry if that reply didn’t come through clearly on your end. We always aim to be as responsive and helpful as possible.
Your suggestions regarding clearer installation instructions are much appreciated, we’ll definitely pass them along to the relevant teams.
Thanks again for taking the time to share your thoughts.
Best regards,
Creative-Cables Support
Great company and good quality, well priced products
Great company! Clear informative website. This is my second purchase with Creative Cables. When I wanted a light fitting for my hallway Creative Cables was my first choice and found what I wanted. My light fitting came from Italy but was kept very well informed of transit and arrived quickly and very well package. Definitely recommend Creative Cables!
26. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
"Hello! Thank you very much for your positive review! We are happy to hear that you enjoyed our products and service. We are glad to have been a part of your lighting experience. If you need further advice or have any questions, please feel free to contact us. We hope to see you soon in our online store!
A luminous salute!"
Good Quality Stylish Product
Product as expected good quality, as described. Happy with purchase.
24. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Dear Arjan,
Thank you for your review! We're glad to hear you're happy with your purchase and that it met your expectations. We appreciate your support and hope to see you again soon!
Best regards,
Creative-Cables Customer Care
Vastaus yritykseltä Creative Cables UK
Hi CK,
We’re happy to hear our products and services met your expectations! Thank you for your support—we look forward to assisting you again.
Best regards,
Creative-Cables Customer Care
Vastaus yritykseltä Creative Cables UK
Thank you so much for your kind words! We are really happy that you are satisfied with your purchase and that our lamps are lighting up your home in style.
Perfect flex for our ceiling lamp which…
Perfect flex for our ceiling lamp which arrived soon after the order was placed.
21. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Thank you so much for your kind words! We are really happy that you are satisfied with your purchase and that our lamps are lighting up your home in style.
Great product and service
Great product, lovely eco packaging and really pleased with the light fitting we were able to create. Only knocked off one star as the instructions could be better. A QR code with a link to the YouTube instructions would be very helpful.
21. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi there,
Thank you for your feedback! We're delighted that you're happy with your light fitting and our packaging. We appreciate your suggestion regarding the instructions, and we’ll take it into consideration for future improvements.
Best regards,
Creative-Cables Customer Care
Vastaus yritykseltä Creative Cables UK
Thank you very much for your wonderful review! ⭐⭐⭐⭐⭐
We are very happy that you like our products and design. We attach great importance to environmentally friendly packaging, so we are pleased that you noticed our paper packaging.
We look forward to your next order!
Vastaus yritykseltä Creative Cables UK
Dear Iain,
Thank you for your kind words! We’re delighted to hear that you’re happy with our product range, process, and delivery. We appreciate your support and hope to assist you again soon.
Best regards,
Creative-Cables Customer Care
Second purchase. Delighted!
Second purchase. Couldn’t be more pleased. Fantastic quality, great design, very reasonably priced, carefully packaged & delivery very quick with great communication, especially given order was coming from Italy. Will definitely be buying again!
17. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi Tee,
Thank you for your wonderful review! We’re happy to hear that you’re pleased with products and service. Your support means a lot to us, and we look forward to helping you with your next project!
Best regards,
Creative-Cables Customer Care
Vastaus yritykseltä Creative Cables UK
Dear Chris,
Thank you for your support. We're happy to hear we met your expectations and we hope to assist you again in the future!
Best regards,
Creative-Cables Customer Care
Love creative cables and their choice…
Love creative cables and their choice of lights and accessories. Brings out the creative in me. All products are such good quality.
13. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi Mims,
Thank you so much for your kind words! We're happy to hear that our products inspire your creativity and that you’re happy with the quality. We appreciate your support and look forward to being part of your future projects! 😊
Best regards,
Creative-Cables Customer Care
Very Professional Service and Quality…
Very Professional Service and Quality Product delivered as promised.
Would definitely use them again
Thank you
13. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Dear Peter,
Thank you for your kind words! We're delighted to hear that you were satisfied with our service and the quality of our products. It’s great to know that we met your expectations, and we truly appreciate your support.
We look forward to serving you again in the future!
Best regards,
Creative-Cables Customer Care
Vastaus yritykseltä Creative Cables UK
Dear Chris,
We’re glad to hear everything met your expectations! Thank you for taking the time to share your experience. We appreciate your support.
Best regards,
Creative-Cables Customer Care
Items dispatched quickly
Items dispatched quickly, well wrapped and arrived pretty soon considering came all the way from Italy. Items were quality product and helped me complete lamps to look way better than standard black wiring.
10. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi R.H.,
Thank you for your kind review! We're happy to hear that your order arrived quickly and that our products helped elevate your lamps. It's great to know they made a difference for you.
If you ever need anything else, we're here to help!
Best regards,
Creative-Cables Customer Care
Vastaus yritykseltä Creative Cables UK
Hi Alexia,
Thank you for your kind review! 🌿 We're so glad you loved your items and appreciated our paper packaging. Sustainability is important to us, and we're happy to hear it matters to you too! Enjoy your purchase!
Best regards,
Creative-Cables Customer Support
Poor customer service with no movement…
Poor customer service with no movement on a return when the my order was incorrect!
6. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Hello Lisa,
We're sorry to hear about your experience. We previously reached out with the best solutions to resolve this for you and want to reassure you that we're here to help, as we've been in our prior communication.
If you need further assistance, please don't hesitate to contact us directly.
Best regards,
Creative-Cables Customer Care
Great choice, arrived on time
Great choice of lampshades. Item arrived well packaged and on time. Quite a lot of emails from them beforehand, but at least their comms are good!
28. helmikuuta 2025
Vastaus yritykseltä Creative Cables UK
Dear ET,
We’re glad you found the perfect lampshade and that your order arrived safely and on time! We appreciate your feedback on our communication.
If there’s anything else we can do for you, just let us know.
Best regards,
Creative-Cables Customer Service
Vastaus yritykseltä Creative Cables UK
Hi Sam,
Thank you for your kind words! We’re delighted to hear you had an excellent experience with us. If you ever need anything else, we’re happy to help.
Best regards,
Creative-Cables Customer Service
Very pleased with my purchase !!
Very pleased with my purchase, from purchase via their website to delivery, can’t fault anything!
The fixtures look amazing! I managed to put it all together in next to no time thanks to the step by step instructions on YouTube. Really impressed! I’m over the moon with how good it looks. I’ll definitely be buying from them again! Thanks 😊
27. helmikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hello Buzz,
Thank you so much for your kind review! We're very happy to hear that you're satisfied with your purchase and that the instructions on YouTube were helpful.
Your feedback means a lot to us, and we’re grateful for your trust in Creative Cables. If you ever need anything else or have any questions, don’t hesitate to reach out.
Best regards,
Creative-Cables Customer Support
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