One of the very best companies I’ve had the pleasure of dealing with. Extremely professional with a superlative range of quality products.
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered first thing Monday and by Thursday afternoon still not even dispatched and no explanation. Tried to call but no one picks up. Live chat doesn't work either. Bought from these for years and ser... Näytä lisää
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Simple & straightforward, the items ordered exactly matched the online description & were quality products. I was kept informed throughout the process. I didn’t realise that the items ordered would be... Näytä lisää
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Products are very good, well priced. Website was a bit long winded ordering because l couldn't continue shopping after checking basket. Main gripe would be that l assumed l was using an English compan... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Creative Cables UK
Yrityksen kirjoittama
Creative Cables: Creative and Accessible Lighting
Since 2013, Creative Cables has offered customizable lighting solutions, combining Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it allows customers and professionals to create unique lamps, adapting them to every space and taste.
Discover how to bring light where you want it, with our support at every step, from selection to realization.
Yhteystiedot
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italia
- customer.support@creative-cables.com
- creative-cables.co.uk
4,2
Hyvä
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Creative Cables UK
Hello Hayley,
Thank you! We’re glad everything went smoothly and hope you enjoy your new items. Grazie mille from Italy!
Best regards,
Creative-Cables Support
Great products. Poor website.
Great products. Not so great website with poor ordering functionality making it difficult to navigate and place an order.
25. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Dear Catherine,
Thank you for your feedback – we're really glad to hear you’re happy with our products, though we're sorry to hear the website didn’t quite meet your expectations. If you have any specific suggestions or encountered particular issues while ordering, we’d truly appreciate it if you could share them with us via our contact form. We're always working on making the site more user-friendly and your input is invaluable!
Thank you again!
Best regards,
Creative-Cables Support
Unique and great additions for extension
Unique and great additions for our new extension. We got the ceiling roses and lamp holders which match our look, and some varieties of the jute cables which all also look amazing and have been complemented by visitors!
8. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hello Michael,
Thank you so much! We’re happy to hear our products were a great fit for your project. It’s lovely to know the products matched your look so well – and even more rewarding to hear they’ve caught the eye of your visitors too!
Looking forward to assisting you again!
Best regards,
Creative-Cables Support
A great place to pick up that small…
A great place to pick up that small thing you need to make your lights just right
2. toukokuuta 2025
Vastaus yritykseltä Creative Cables UK
Dear Andrew,
Thanks a lot for the kind words! We’re happy to be your go-to spot for those small but essential touches that make your lighting just right.
Looking forward to assisting you again!
Best regards,
Creative-Cables Support
Great product & Design
Great product - good design, good quality, reasonable information about fitting, etc.
28. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi Piers,
Thank you so much for your kind words! We're delighted to hear you’re happy with the design and quality of your product.
We truly appreciate your support!
Best regards,
Creative-Cables Support
Excellent quality and quick
Excellent quality and quick! Really love that I can design my own.
8. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi Miss Cassarly,
Thanks a lot for your lovely review! We're happy to hear you enjoyed the quality and speedy service — and that you had fun designing your own! That’s exactly what we love to see.
Hope to see you again soon!
Best regards,
Creative-Cables Support
Great quality, really pleased.
Really efficient delivery & pleased with the quality of the lampshade. It was perfect for what I wanted & it looks great.
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creative Cables UK
Hi Mickey,
Thank you for taking the time to leave such a nice review! We’re so pleased to hear that the lampshade met your expectations and arrived quickly. It’s wonderful to know it suits your space perfectly!
Best regards,
Creative-Cables Support
Easy to use website and ordered…
Easy to use website and ordered products were delivered in a timely manner.
7. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
We are delighted to receive reviews like yours! Your satisfaction is our priority and we look forward to offering you many more great lighting solutions.
Great products, returning customer
very nice products that made my small task easy.
Really great cable, lovely and very well made/finished ceiling rose and a good lamp holder. If I'm being super picky, the white finish on the bakelite lamp holder wasn't the best, but that's super small detail that many won't see and for the price and most applications will not be visible (this was for a low level lampshade so it is very visible).
Great company, great products and great prices. I'll be back again for sure.
4. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hello Iain,
Thank you so much for your thoughtful review and for being a returning customer! We're delighted to hear that our products helped make your project easier and that you were pleased with the overall quality and design. We also really appreciate your honest feedback about the bakelite lamp holder finish — it's valuable input and we’ll be sure to pass it along to our product team.
Looking forward to welcoming you back for your next project!
Best regards,
Creative-Cables Support
Vastaus yritykseltä Creative Cables UK
Hello Katherine,
Thank you for your kind words! We’re pleased you had a great experience and that you’re happy with your new lighting. We truly appreciate your support and hope to see you again soon.
Best regards,
Creative-Cables Support
Good quality vs price!
Purchased some lighting fixtures and very happy - much better quality than the competion and at an excellent price. Highly recommended.
31. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi Robyn,
Thanks so much for the great review! We're glad to hear you’re happy with the quality and value of our lighting fixtures. We hope you enjoy your lights and come back again for your next project!
Best regards,
Creative-Cables Support
Overpriced
17. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hello Elaine,
Thank you for your feedback. We're sorry to hear that you found the pricing higher than expected. We aim to offer high-quality, design-forward products at fair prices.
Best regards,
Creative-Cables Support
Vastaus yritykseltä Creative Cables UK
Hi Helen,
Thanks so much! We’re really pleased to hear you found the website easy to use.
Best regards,
Creative-Cables Support
No instructions were supplied on wiring!
No instructions were supplied on wiring the pendent E27 lamp holder and no contact information on the Italian manufacturers paperwork either. very poor!
i was unable to open the unit and feared that further force would damage it.
10. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Dear Anthony,
Thank you for your review.
We’re sorry to hear about the confusion regarding your E27 lamp holder.
These components are designed with a standard safety locking system, which can easily be unlocked as seen in this video https://youtu.be/SUEqTM8hr7A?feature=shared.
We provide full guidance on this via video, and we're always happy to assist—our contact information is available via our website. Your feedback is appreciated and helps us improve clarity for future customers.
Best regards,
Creative-Cables Support
DO NOT ORDER FROM THIS WEBSITE
DO NOT ORDER FROM THIS WEBSITE
Their returns policy is extremely misleading, do not take any risks with this company. Products are poor quality. Their customer service is poor and they ignore UK Trading Standard Laws. Would strongly advise to avoid.
5. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi Fran,
Thank you for taking the time to leave a review. We're truly sorry to hear that you were unhappy with your experience.
We understand your frustration and we did our best to clarify the situation in our email correspondence. The item you purchased was customised via our configurator, and as per both our product page and returns policy, customised items are not eligible for return under the standard right of withdrawal.
We will take your opinion noting that this information may not have been as prominent as you expected into account, and thank you for the feedback.
We never ignore or patronise our customers—we always aim to communicate clearly and respectfully, even when we can't provide the resolution someone is hoping for.
We value your feedback and are sorry we couldn't meet your expectations on this occasion.
Best regards,
Creative Cables Team
Ridiculous customer service
Spent ages wiring my lamp up using the switch I bought from them - the switch is incredibly fiddly and the fabric cable whilst pretty, a complete pain to work with - only to find the lamp didn't work.
Took the switch out and wired directly to the plug and it worked fine. Did this twice just to check and the same result.
Tried to contact the company - no phone number, no one available on chat despite chat saying they were available, and the online form didn't work.
Eventually had to book a telephone call the next day, only to be told that I need to wire the switch back in, record a video and send it to them for them to decide how to resolve the problem. It is very simple, replace the switch, no video required! It certainly isn't worth wasting more of my time as the switch only cost £2.70.
Totally ridiculous response from the company. Will not use again
13. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Hello Lisa,
We’re sorry to hear that you were unhappy with your experience and the service you received.
When a customer reports a product issue, we typically ask for a brief video to help us assess the problem accurately and offer the best possible solution. We understand that this may feel like an inconvenience, but it's a standard part of our process to ensure we resolve the matter correctly and fairly.
We also regret any difficulty you experienced in trying to get in touch with us. Our team is available via live chat, email, and scheduled phone calls during working hours, and we’re continuously working to improve our support system. You can find all official ways to contact us here: https://www.creative-cables.co.uk/contact-us
Regardless, we appreciate your feedback and will keep it in our minds to help improve our services moving forward.
Best regards,
Creative-Cables Team
Great service
3. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hi Shaun,
Thank you! We're so glad you were happy with the service.
Best regards,
Creative-Cables Support
Issue with a couple of the led bulbs.
Had an issue with a couple of the led bulbs we bought last year with the outdoor lamp sockets and cabling. The service team were more than helpful sending replacements foc the next working day. All the lamps are working again ...
1. huhtikuuta 2025
Vastaus yritykseltä Creative Cables UK
Hello Gazza,
Thank you for your kind words! We're pleased we could resolve the issue quickly and get everything working again.
Don’t hesitate to reach out if you ever need anything else.
Best regards,
Creative-Cables Support
Very good product -fit for purpose
13. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Thank you so much for your feedback - we are glad you had a good experience with Creative-Cables!
Great customer service, a brilliant product, and an easy to use website
The system on site to build your own light fixture is brilliant, super easy to use. I did contact customer service to check a couple of things before purchasing and they were so helpful and quick to reply. When the light arrived we had no problems putting it up, and it looks beautiful. Only thing I wish was a bit quicker was the delivery, but everything else was fantastic and it probably only felt slow in comparison to places that have UK warehouses or overnight shipping.
13. maaliskuuta 2025
Vastaus yritykseltä Creative Cables UK
Thank you very much for this beautiful review and thank you also for your feedback on the delivery time: any suggestions are helpful for us to evaluate how to improve our service!
We hope to have you as our guest again soon!
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