Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Näytä lisää
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Näytä lisää
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Vakuutusyhtiö
- ja myös
- Autovakuutusyhtiö
- Eläinvakuutukset
- Henkivakuutusyhtiöt
- Kotivakuutusyhtiö
- Matkavakuutukset
Tietoja yrityksestä Co-op Insurance
Yrityksen kirjoittama
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Yhteystiedot
Yhdistynyt kuningaskunta
- coop.co.uk/insurance
4,4
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very user friendly on-line website
Very user friendly on-line website. I found what I needed quickly & obtained an annual travel policy at a reasonable price. Hopefully I will not need it but as with all insurance it gives peace of mind.
29. elokuuta 2026
Vastaus yritykseltä Co-op Insurance
Good Afternoon,
We're so glad to hear you found our online website user-friendly and were able to secure an annual travel policy quickly at a reasonable price. We understand the peace of mind insurance provides, and we appreciate your positive feedback.
Kind regards,
Zaynab
Vastaus yritykseltä Co-op Insurance
Good Afternoon Sam,
We're glad to hear you found our pricing competitive and the transaction clear. Thank you for your positive feedback!
Kind regards,
Zaynab
Regular customer
First class. Got what we needed at a good price. Hope we don’t need you but nice to know we have the security of a well respected company
29. elokuuta 2026
Vastaus yritykseltä Co-op Insurance
Good Afternoon,
We are so pleased to hear we could provide what you needed at a good price. We appreciate your kind words about our company's security and reputation. Thank you for your positive feedback!
Kind regards,
Zaynab
Offer exactly what I wanted
Offer exactly what I wanted with an easy questionnaire form to complete. Very reasonable priced for all that was included.
29. elokuuta 2026
Vastaus yritykseltä Co-op Insurance
Good Afternoon,
We're so glad we could provide exactly what you needed with our easy questionnaire. We appreciate your kind words about our reasonable pricing!
Kind regards,
Zaynab
Vastaus yritykseltä Co-op Insurance
Good Afternoon,
We're so happy to hear that you found our product easy to use! We truly appreciate your positive feedback and thank you for taking the time to share your experience with us.
Kind regards,
Zaynab
Excellent service policy was through in…
Excellent service policy was through in no time from paying.
29. elokuuta 2026
Vastaus yritykseltä Co-op Insurance
Good afternoon,
We're so happy to hear that our service was efficient and that your policy was processed quickly. We appreciate your kind words!
Kind regards,
Zaynab
Easy to obtain quote and price compared…
Easy to obtain quote and price compared favourable with other quotrs
30. elokuuta 2026
Vastaus yritykseltä Co-op Insurance
We're so happy to hear that obtaining a quote was easy and that our pricing was favourable for you.
Kind regards
Jemma
The Co-op Pet Team 🐾
Very straight forward.
21. elokuuta 2026
All very easy to apply and good…
All very easy to apply and good reasonable price thank you!
27. elokuuta 2026
Vastaus yritykseltä Co-op Insurance
We're truly glad to hear about your positive experience with our service and prompt claims payment.
Kind regards
Jemma
The Co-op Pet Team 🐾
Good insurance cover
Good insurance cover, reasonable price straightforward application process
26. elokuuta 2026
Easy good deal to use pages and great price for…
Easy to use pages and great price for the Insurence
26. elokuuta 2026
Vastaus yritykseltä Co-op Insurance
Good Afternoon,
We're happy to hear that you found our pages easy to use and our insurance pricing great. We appreciate your positive feedback!
Kind regards,
Zaynab
Good value for money.
25. elokuuta 2026
non english speaking robots
I have been trying to speak to someone about changing my car insurance. Ten minutes of god knows what about limitations etc and then a robot that can't understand English even when spelled out phonetically. Losing the will to live, and they want my money!
I have since been contacted by Aysha. a real human! and received an updated quote. So nice to have the human touch.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Co-op Insurance
Dear Mr Garner
Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you experienced when trying to provide your details to our IVR system. This is not the experience we want for our customers, and we appreciate you bringing this to our attention. We would like the opportunity to discuss your concerns with you in more detail. A member of our team will call you to discuss your experience and see how we can help.
Kind regards
Aysha
Vastaus yritykseltä Co-op Insurance
Good Afternoon Keith,
We're so glad to hear everything went as you expected! We truly appreciate your positive feedback.
Kind regards,
Zaynab
So easy to get the right cover for…
So easy to get the right cover for myself, good job
26. elokuuta 2026
2 months later we still haven't been…
2 months later we still haven't been paid dispite being told the claim was accepted. The right hand and left dont have a clue continually been asked to resend information. Travel Insurance. MORE DOCUMENTS THEY HAVE ALREADY HAVE. AND MORE
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Co-op Insurance
Good morning Stephen.
Thank you for taking the time to leave us a review. I am sorry to hear about your experience and the delays with responding to your review.
After liaising with our claims team and medical assistance team, I understand that they have made contact with you, regarding the need of additional documentation.
Hopefully this will now speed the process up and come to a final resolution shortly.
please message us again if we can be if any further assistance
Kind regards
Reece
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.