Huawei Technologies Arvostelua 

Terrible customer service. Replies in 5-7 days. Incorrect informations. Shipping email came 2 hours before email that it was delivered, but guess it wasn't delivered at all. It is missing and tracking number says delivered.

Customer support almost non existent!

Never ever.

Horrible el servicio postventa! No le recomiendo ni a mí peor enemigo que se compre un producto de Huawei! Son problemas asegurados si te surge cualquier problema! Y un servicio telefónico inexistente!

The product might be good but after care is pathetic.

No funcionan aplicaciones básica, hay que hacer mil malabares para que medio vayan, el servício post venta es garrafal, hacen y si en lo que les da la gana y da igual lo que digas que tiene ellos dicen que no tiene nad y te tienes que quedar con el móvil hecho un cristo, el móvil se me clienta, la pantalla responde cuando le da l gn pero como ellos dicen que Va bien me tengo que quedar con esa contestación y no hacen nada más. Me gustó 1000 € en un móvil y es un dinero tirado a la basura, muy arrepentida, l ultim vez que compro un marca que no responda, encima me devolvieron la pantalla rayada y dicen que he sido yo que lo mandé así, ( el móvil tiene 6 meses) no caigáis en la trampa, comprar un iPhone que nunca os V a defraudar. Ni en postventa ni en servicios. Huawei me ha engañado, encima no tienen servicio de reparación en ninguna parte SOLO EN MÁLAGA. TODO UNA VERGÜENZA, PODRÍA SEGUIR....

Comento mi experiencia para informar a los consumidores sobre Huawei.
Compro el smartwatch Huawei watch D2, y al cabo de varios días, la pantalla Comienza a parpadear y a ponerse amarilla, sin que el reloj responda a ninguna operación.
Consigo restablecerlo a valores de fábrica, y al cabo de varios días ocurre lo mismo.
Contacto con Huawei, y me dicen que les envie el dispositivo para analizarlo. Al cabo de unos días me mandan otro reloj, que a los pocos días le ocurre lo mismo.
Vuelvo a contactar con Huawei bastante veces, y no me responden, teniendo que desistir de comunicarme con ellos.
En resumen, el smartwatch Huawei watch D2 sospecho que tiene un problema de fábrica, y la actuación de Huawei, no me parece la forma de proceder de una empresa seria.
Espero que mi experiencia sea de utilidad para los consumidores.

Unethical Practice at Huawei Experience Store (City Center Deira)

During our CEO’s visit to the Huawei Authorized Experience Store (City Center Deira), an employee, Mr. Tammer, Posted a Google review as part of the Android Auto setup process. However, after verifying with Huawei, we confirmed that no such requirement exists from Google or Android Auto.

Despite this, a review was posted without consent, which is misleading and unethical. Customer reviews should always be genuine and voluntary, not influenced or forced. Such practices harm customer trust and misrepresent business credibility.

We expect Huawei and the store management to take action against such deceptive practices to maintain transparency and integrity in customer service.

Don´t buy.... Huawei Watch GT 4 Pro nach 4 Monaten teildefekt. Die Sensoren arbeiten ungenau, die Herzfrequenz wird z.Bsp. unter 5 Grad Aussentemperatur NIE richtig angezeigt. Entweder beim start ständig 170-180 oder ständig 90-100, quasi kein Kontakt. Die Earbuds über Bluetooth verbunden haben alle Aussetzer, LG, Galaxy Buds etc. Bis zur GPS Verbindung dauert es 2 Minuten, da kannst du dich erst mal aufwärmen hahaha. NIE WIEDER

I had a handset, which l really liked until it was accidentally partially dipped in water and the screen gone black. I paid for a new screen and replacement, but the phone never worked correctly. Now l have notification that my Huawei cloud will not be supported, tried to log in.. (only phone number is old), couldn't log in! That was like 9 years ago!!! SAD...but what can you do? Bad service. Phone was really good, l liked it, but company is crap.

Disappointed with Huawei's Service Center

I’ve been a loyal Huawei user, enjoying five of their products, which I found reliable and innovative. Unfortunately, my experience took a sharp turn when I needed assistance for one of their devices.

The service center's performance was incredibly disappointing. This is the second product I’ve encountered issues with, and the lack of knowledgeable support was shocking. The customer service team appeared untrained, and their inability to provide clear solutions or answers added to my frustration.

To make matters worse, the quality of the work done on my device was subpar. Instead of resolving the issue, it felt like more problems were created. For a brand that prides itself on innovation, this level of service is unacceptable.

Huawei’s products may be great, but the after-sales service needs drastic improvement. This experience has shaken my trust in the brand, and I hope they address these shortcomings to maintain their reputation.

Huawei customer service requires much less than 1 star! Beware!
My advice from my experiance would be to avoid purchasing from huawei directly and hope that you never have to deal with their very very poor customer service dept.
I made a purchase (watch) for a christmas present on the 10th December and tried to exchange for a bigger watch after the christmas period but was told that this was not possible because it was after their 14 day returns period. It would obvoiusly be imposible to return the goods prior to the gift being recieved and most retailers extend the returns period for this reason, but not Huawei. I dont want a refund just an exchange, but after two weeks of email tennis with their customer service and e-commerce team they have refused to help in anyway. The other frustrating thing is that i could have ordered from Amazon from the Huawei amazon store and got a 30 day return period at the same price. I have been a big fan of their products for a number of years and purchased many products but the recent experiance with the very poor customer service dept has definately changed my perception.

Bought from adverts in Saga magazine
Unable to pair after multiple attempts to do puzzle for security, failed on 3rd attempt
Totally useless watch if I can't pair to Huwaei health app
Nothing in adverts in Saga about this JIG Saw puzzle hurdle
They recommend I use a PC or laptop to pair

I have bought a Huawei Band 8 watch.
There was only a English manual.
But Erik from Huawei Belgium has made it possible that there is now also a Dutch manual.
Thank you.

Tras un mes de retraso en la entrega del pedido. siguen dando largas y no devuelven el dinero. Le echan la culpa a Seur pero ni llega el pedido ni el dinero.

The worst Marketplace or online store I have ever visited. Incorrect information, hard to understand and especially if you don't have a thousand attentions it ends up that you think you buy one product and then you get another one. For example, you select a 41mm smartwatch and then you choose the color of the strap : at that point if there are no 41mm of that color you get a smartwatch of that color but 46mm size. Then if you don't open the box and more than two weeks go by you can't return it. Even the worst store is a thousand times better!

Il peggiore Marketplace o online store che abbia mai visitato. Informazioni scorrette, difficile da capire e soprattutto se non hai mille attenzioni finisce che pensi di comprare un prodotto e poi te ne arriva un altro. Per esempio, selezioni uno smartwatch da 41mm e poi scegli il colore del cinturino : a quel punto se non esistono 41mm di quel colore ti arriva uno smartwatch di quel colore ma della dimensione 46mm. Se poi non apri la scatola e passano più di due settimane non puoi più restituirlo. Anche il peggiore negozio è mille volte meglio!

The phone technology and performance is very good. The problem we have is with Huawei the company and their tactics.
I removed many of Huawei and apps permissions to access the camera, microphone, contacts, msg, record calls etc because each permission allows app or Huawei to record, delete or alter my data and use my contacts, my camera and record our calls.
While my phone continued to operate Huawei kept insisting I enable permission. Eventually they blocked my call connection but only with my partner's Huawei.
I installed my sim card in a non smart phone but Huawei still blocks our calls to each other if our phones are on different cell towers. When both phones are on the same cell tower (at home) the connection is available.
This is typical Chinese corporate intimidation tactics used to maintain access to foreign users privacy so buyers beware, you have zero privacy using Huawei phones and will be punished if not compliant.

My experience with Huawei has been incredibly disappointing. It became clear early on that they show no real interest in their customers, doing everything possible to discourage any claims. I waited weeks just for a reply, which only came after constant chasing—and even then, their responses were vague, dismissive, and robotic. I raised specific concerns about my Huawei watch’s safety after it shattered into thousands of glass pieces from a small drop onto a table, yet they refused to address this.

When I tried to escalate, the customer service reps were not polite and evasive. After quoting Huawei’s own product description, which claims “rigorous durability testing including a drop test,” they finally acknowledged my issue—only to inform me my case had been sent to their “headquarters” for review. The response from “headquarters”? More empty reassurances that all Huawei wearables undergo “strict screen inspections.” At no point did they address my genuine safety concerns.

What’s worse, after declining an outrageously high repair quote (more than what I paid for the watch!), they still kept my device for over three weeks, even though they were supposed to return it after one week. And while other brands like Samsung can replace glass on their devices, Huawei’s solution was to charge for an entirely new watch—unbelievable for a brand that claims to care about quality.

To sum up, this experience has been a nightmare. I barely got to use the watch before it broke, and their lack of support and poor hardware quality makes it clear why they lag behind reputable brands. If you’re considering a Huawei device, especially as a gift, think twice. This brand’s disregard for its customers speaks volumes.

I spent almost 600 euros on my last Huawei smartwatch. A set of scales were also supposed to be included in the purchase. Then I found out I had to register online for the set of scales and send the required data to Huawei for verification. Proof of purchase, serial number, etc... The required information was sent repeatedly. Huawei responded each time with "Please send correct data." The provided data was correct. Non existent bait I suppose. Now I should give Huawei extra money for a health+ subscription? I will not purchase another smartwatch from Huawei...

Purchased a watch from them. Few minutes later I sent a number of emails requesting cancellation of that order, as I purchased a better spec watch from them.
They never replied.
I received both watches today. Sent over 3 emails to try and get a return for the one I don't want. No answer to any of my emails.
No telephone contact.
Thoroughly disappointed.

Purchased a WATCH GT 4 46mm on the 18th of August 2024. The checkout process was smooth and 2 days later they confirmed that the item had been shipped.
After 8 days without any tracking updates, I contacted Huawei's support in Portugal to find out what was happening.
The advisor had one of the most amateur engagements of all time, promising he would single-handedly solve my problem within 48h. After said timeframe had passed, still no tracking updates with DPD nor any feedback from the agent.
Requested some more updates and was promptly ignored. Had to submit a new ticket to get some feedback and the reply was again, disastrous. The same agent informed me that DPD had operational delays and had no EDD for my order. Couldn't provide a clearer answer than this. I'm unaware if the courier has been approached in any way regarding my package. 12 days have passed and still no tracking updates, no relevant information from support and no watch.
As someone who works in e-commerce, I know very well that they'll either end up delivering the product after 1 month or refunding me due to the package being lost.
Also need to point out that their practice seems to be illegal, going against their own terms and conditions, as no delivery timeframe was provided on checkout or in any order confirmation emails and now I know why.
Edit: After 1 month of the order being placed, still no item or money.
Customer service has no structure and the agents do what they please, ignoring emails and being condescending with their replies.
I had to do a police report and advance with legal actions to get my money back.
Huawei's online store in Portugal is basically an online scam.

Ich kann gar nicht in Worte fassen, wie unterirdisch der Kundenservice im Huawei Consumer Shop ist. Es scheint, als hätte das Unternehmen keinerlei Interesse daran, seinen Kunden tatsächlich zu helfen. Auf meine Anfragen habe ich entweder gar keine Antworten erhalten oder wenn doch, waren diese absolut widersprüchlich und haben mehr Verwirrung gestiftet, als geholfen.

Zu allem Überfluss wurden mir mehrfach falsche Informationen gegeben, die mich nur noch mehr frustriert haben. Es ist wirklich unglaublich, wie schlecht organisiert dieser Kundenservice ist. Es scheint dass niemand eine Ahnung zu haben scheint, was er tut.