Cole & Mason UK Arvostelua 

I bought a pepper Mill four years ago and it stopped grinding. When I contacted Cole & Mason regarding their Lifetime Guarantee they told me that this model was now obsolete do sent me a voucher to purchase a new one for more money than I originally paid. Very happy.

Easy to order quick delivery and pleased with product

really good customer service, very competent

I bought some additional spice jars for my rack. These were shipped with the wrong lids, and customer service immediately ordered a replacement set and got them out to me with no fuss. Great products and customer service to match.

I have had my Manhattan salt and pepper mills for the best part of 20 years. Cole and Mason have already replaced a grinder section for the salt mill free of charge a few years ago. Recently I asked if they could send me another replacement. They have replied that they no longer make that model but have supplied a very generous credit against a new set from their website. Such a rarity to find a company truly loyal to it’s customers which reflects on the quality of the company and brand.

Excellent quality products from a long-standing British brand! When there is a problem, as there was with the grinder mechanism on my 7 yr old pepper mill, their customer service is second to none. Phoebe could not have been more helpful in resolving the issue. I am delighted with the outcome and will be a customer for life. I really can't recommend them highly enough.

Have owned a salt and pepper mill for 20 years plus. When part of the grinding mechanism finally wore out they were repaired and new parts provided without fuss and in a timely fashion. Very happy with the after sales service provided.

It was a great pleasure in today's age of asinine, looping, automated 'helpline' oubliettes to actually speak to a very nice human being when I called up. She dealt with my problem (replacement mechanism for a pepper mill) with courtesy and efficiency. Highly recommended!

My previous C&M pepper grinder (part of a set) which had a Lifetime Guarantee broke, so I contacted them to ask for advice. They requested photos and sizes then said because the set was now obsolete that they couldn’t offer a like for like replacement. However they very kindly offered a £30 voucher which I used to put towards a new set. Delivery was speedy and the set was extremely well packaged.

excellent and quick response on replacement of a faulty grinder. V straight forward and easy system. Have had replacements before and always no issues.

Cole and Mason salt and pepper mills are the best and last for many, many years. When they stop working as effectively as before the company has a life time guarantee policy which they honour immediately and without quibbling. They answered me at once and Phoebe courteously informed me that a new set of mills would be in the post within 3 -5 working days. Exceptional old fashioned service and so much appreciated.

I rang Cole & Mason as our Beech Capstan pepper mill had stopped working. In the conversation I was told it had a lifetime guarantee and could I send images of the broken part.
I received an email later saying the part had been dispatched this arrived and I fitted it, we now have a working pepper mill.
The professional and courteous way my issue was sorted quickly, was a bonus.

High quality products should come with high quality customer service and Cole and Mason delivers on both fronts. One of my salt and pepper mills which I’ve used daily for many years stopped grinding. One email to customer services with a photo of the issue and they responded within 24hrs offering a gift card to purchase a replacement set as my set was since discontinued. No quibbles, no fuss. Just straight up building customer loyalty. I wouldn’t go anywhere else.

Our Beech Capstan salt grinder became faulty after about 5 years. After requesting details and photos, Cole and Mason honoured their guarantee and sent us a replacement. Good to know they are a trustworthy company!!

Absolutely amazing customer services, Thank you Phoebe

A prompt response to my enquiry, and, after a quick review, a positive outcome. First Class customer service,,,thank you...

The grinders arrived promptly and were nicely packed. It was almost a shame to discard the boxes. We have taken them into use immediately. It remains to be seen how long they last.

This salt and pepper set is great fun to use (battery-powered) and so useful for large cooking dishes. Prompt delivery too.

Amazing customer service. I was simply enquiring whether Cole and Mason could source a spare part for a pepper mill. Not only did they achieve that but the spare is in the post to me. Superb :)

Superb customer service. Salt grinder became faulty and was replaced within 3 days! Thank you.