Cocosa Arvostelua 

I have been using Cocosa for years now and, although there have been a few hiccups, these have been resolved promptly and to satisfaction.
The site can be clunky and the filters don't always work, but the range of products is great.
From the previous reviews I have read, it appears that buyers are not reading the product info and delivery dates.
Yes, it sometimes takes a few weeks for a product to be delivered. But you know what? At those prices, I'll wait.

So i ordered a bag as a xmas i knew i wouldnt have it on time but thot it could b a nice new years present..up until today i have had no correspondence with them apart from the replies to customer complaint which basically said they are looking into it. MY ORDER WAS PLACED ON THE 14TH OF DECEMBER.. my order number is 33656773. Might just have to contact the CEO directly and post it all over twitter...honestly iv never experienced this with any other recognised online companies.

3 orders placed at the same time. One arrived ahead of schedule, 1 not arrived yet (due tomorrow but not yet in the Uk), the other was with the courier Hermes on the 21/12 and apparently delivered to a safe place though no delivery note provided. Latest update on 05/01 on Hermes site: Package damaged beyond recognition. I am disgusted I am paying for an item I have not received and there is no way to contact Cocosa or Hermes. I have messaged on the customer services chat on both sites. I just want to know what happened to the watch I ordered for my husband. I am so disappointed as I have used both companies in the past with no issues. Still no idea what will be done/can be done to replace the missing item. Someone please contact me. You have my details, and my money. If I don't hear trading standards will be contacted...

I ordered some jeans and it has been well over 10 days and has not arrived which I am very disappointed in as the order said it’ll arrive within 10 days I was looking to order more items as well

Login wasn't working for the website when I tried to view my orders haven't had a confirmation email or delivery email been over 2 weeks since I placed the order still no sign of anything

I have used Cocosa for the past few years,
Unfortunately orders doesn’t arrive, I have to chase the customer service through messages, they don’t have a contact number to speak to them directly, placed my last order 2 months ago but has not arrived. Won’t use them again.

I have been using Cocosa for a number of years but the level of service has just become unacceptable in the last year. Now I am having trouble getting the money back for the items I have sent back even after I received a confirmation email from them that the items has been received by the warehouse. I have been advised by the staff that the refund has been made multiple times which ended up being lies. Every time I ask, they tell me to wait 5 to 10 working days for processing and the refund still not made after 3 months. Now I noticed that they deleted all the conversation we had on their website. I feel I need to take this issue further with consumer protection organisation as I just cannot describe this as anything other than a fraud.

Very upset!
I placed an order this morning and I got charged for two identical handbags though I’ve never ordered two of the same make. Why would I?
You can’t amend your placed order yourself within the account. So send a message as they don’t have a customer phone number and asked to amend my order and to refund the amount. No reply whatsoever. Quick in taking your money but no service at all. Looking through the reviews here, it seems things like that are every day practice. No wonder they don’t have a customer service number. I think all unhappy customers in here should get together and put a joint claim in against them and bring them to court!

Ordered something 13.11 still not arrived, tracking info stops dead 3.12 and after that nothing. No email address to get in touch with a customer service dept or anything. Will never use this company again, can’t even get a refund

Cocosa replied to my earlier review as per below. I became aware that Cocosa deletes messages on their contact facility on their site. On 12th December, I wrote to say that they had sent me the wrong shoes and they wrote back “ we are sorry that you received the wrong parcel”. This message, along with my original message to them, has been deleted so it looks as though I never contacted them. I took a screenshot of the messages as I realised they were deleting and changing their messages. Now, on the message site, there is no indication that I have complained and asked for assistance. I have proof that this is not true. Please sort this out Cocosa. Please send my shoes or give me a refund.

I have been a customer a while now and have had a few orders which I have been very happy with, the pay instalments is a very good idea and is a big help so that u can afford items that u need, I have a few orders that I am waiting on but all at the right stage In delivery status! Love the site and can’t understand all the bad reviews most of the are from people that don’t give time to delivery at the end of the day post isn’t next day and u are always in the know as what stage your order is at I’m waiting for rugs from turkey and they have been a while but it’s international delivery so understandable, and also had duvet ses that have come within a week which are lovely thank u will continue to use and recommend.

STEER WELL CLEAR!!!!
Order 27944673 23/11/18
I ordered a men's ski jacket, and a pair of gloves.The items arrived about a week over schedule. 2 jackets came instead one, and one of them had a conspicuous pleat that shouldn't have been there. One of the gloves was also defective, but repairable. I applied twice on their online return facility to obtain a 'RAN' (return code number, in order to return the faulty surplus jacket), but no response. I tried their customer care number - 118202 - which turned out to be a dud. I proceeded to read their reviews which were so scathing, that I decided it would be a waste of time pursuing a return/refund, so sold the jacket privately, at a markdown price. What I find particularly galling is that a supposedly reputable retail company can display a spurious customer care contact number with apparent impunity. You would think this sort of conduct would feature high up on any local Trading Standards' zeroing list, and be summarily nipped in the bud, but as the company appears to be U.S.A. based, and outside U.K. jurisdiction - maybe not so straightforward as one would assume ...

I ordered 3 pairs of shoes which Cocosa said were delivered to me. They sent me one pair of shoes and had clearly mixed up the shipping labels and someone else has received my shoes. I have tried several times to contact them, via their own message service and also I emailed a photo of the incorrect shoes as they asked. I have heard nothing back, I have had to escalate this to a dispute on PayPal as they are clearly not going to give me my money back. The customer Service is horrendous and I have provided them with all of the information they need to give me a refund. They clearly do not have any intention of doing that, so at least I can use PayPal to try and get my money back.

Please avoid, take your money save it to make interest, the item I ordered is still advertised for sale, I had no warning that the money was returned through PayPal 1 month after I puchased and no reason given for the return, again it’s the old saying ‘if it sounds too good to be true’ they are just haven’t got the decent ability to get proper jobs

This is the first and last time I will use Cocosa. My order number is 28137405 - order placed 8th December, estimated delivery 18th - 23rd December, but when I check my orders the stock hasn't even arrived at Cocosa yet! So you take people's money, don't provide the goods, and can make interest on the money before you are forced to return it? Avoid, avoid, avoid.

I have used cocosa before with no problems placed an order on December 7 and it still says waiting for stock, I haven't heard anything back yet and delivery was meant to be 19-22 December.
No email to keep me updated . Not happy.
Jane
Hi
Please send the item out when you have it in stock i have it on ' our pay and a payment has already been taken .
Thanks

Never had a problem and ordered a number of things from cocosa. Great online shop in my opinion

Bought of Cocosa couple of times but still waiting for my refund for my 24k face peel also my derma roller and still not got my refund despite contacting Cocosa so many times but still no refund also I was told by them that dispose the item and will get my refund but no refund yet very upset called and left messages but no return calls Recieved yet when contacted the c/s I also pasted the reply I got from them to dispose the items and still no refund also sent pictures to attachment. cocosa.co.uk and that was in October and my sale sent me a reply to dispose it as the face peel was damaged box also the peel was only have filled and the dermal roller needles looked used so was not sure as it was safe to use

Ordered boots Dec 4th items appear not to have been dispatched. Delivery date been and gone. Boots needed for a snow holiday. Terrible. Will NEVER USE AGAIN. BE AWARE

Awful service!! Placed an order on the 4th of December expecting it would be here before Christmas, as it is (or was supposed to be!!) a Christmas present, only to find that it is STILL in the 'stock arrived' stage and has not even been prepared for dispatch yet!!! I placed this order with the understanding, as stated upon placing my order that it would he delivered between the 16th-21st December which there is obviously no chance of now!! Really disappointing and believe customers should not be given a delivery date which they cannot fullfill!!