Cocosa Arvostelua 

I have had things in past with out a issue so it’s sad that having such bad experience now found perfect present for my partner for Christmas. Was sent out got a text from Hermes time slot but no show. Got text say they tried wasn’t home which I was it’s toke days track them down to find out that cocoa had put the address but not my house number. Due to this Hermes have now lost my parcel at their depo.

I've placed four orders so far:
> Two canvas prints, ordered 17th of October, eta 10th - 15th of November. Arrived on 6th of December (almost a month late), so did not really work out as a planned (birthday present). Not amused, as needed to buy a replacement present.
> A pair of earrings, ordered 17th of October, eta 27.10 - 1st of Nov, arrived 7th of November (almost a week late).
> A bedding set, ordered 3rd of Nov, eta was 21st - 26th of Nov. Arrived on 25th of Nov (on time). However, after having had it on for just the first night, I noticed a tear in the duvet cover the next morning. I still liked the pattern and had read before that returns and refunds are notoriously difficult with them, I sent a message asking if it would be possible to REPLACE the duvet cover (they exact same duvet set was on sale at that time!!!). Got a response not answering my question :D But telling me how they will definitely NOT deal with my returns unless I obtain correct labels. Duh... I've since mended the rip, learned to live with the fact it shows (it's right on top) and decided Cocosa is not worth the hassle.
> A pair of earrings, ordered 23rd of Nov, eta 14th-19th of December. Haven't got them and tracking says "customs cleared" since the morning of 13th of December (no more updates). Sent a message to Cocosa, no reply yet. And no knowledge whether I'll get the earrings or need to get yet another replacement present.

My experience so far: they do respond to messages. Not necessarily answering the questions you ask, but they do reply (even if a few days late). My main issue is the completely unreliable delivery, and the fact that if you encounter problems you're on your own.

Out of 4 orders, 1 (ONE!) has arrived on time - but broke at the first use. Not exactly a great success rate...

No, would not want to use them again unless ordering something cheap or not time sensitive.

Kris

Not really had problems with Cocosa in the past, but I recently ordered a bag and want to return it. I have requested return since 12th of Dec, got the Ran but no return address. The item came with no paper work whatsoever. I have tried to contact cocosa on the 18th and 19th, but no response. Its quite frustrating that I have to result to this to try and get my return issue resolved.

I have been waiting for 2 items for over a month and have received no responses from Cocosa re my queries on my order 27981175. This is very poo as they are Christmas items .

Despite Cocosa being a .co.uk website and being labelled as an ‘Online shopping club in United Kingdom’, Cocosa actually ship from the US.

I made an order on Black Friday weekend, back on November 24th, expecting to receive my order in plenty of time for Christmas.

My order wasn’t actually dispatched until December 8th. 2 weeks later. The tracking details also haven’t updated since December 8th suggesting that order is still in the US today.

After contacting the site twice, I still have no response or clarity on my order. Although I understand that Christmas is a busy period I am disappointed about the clarity and communication of the site. The .co.uk and ‘United Kingdom’ strap line is very misleading.

I hope to get a reply shortly, but I won’t be using this site again.

Ordered some NYX mineral make up which is hard to find now, came really quickly and now I have a great stock to keep me going for a long time. Thanks

So after waiting since it got dispatched on the 29th November to seeing its being delivered today by Hermes I have waited in all day for this parcel to just check it again just now to see it's now saying return
To sender requested ...... How and why would this happen???? Explain?

STILL WAITING FOR COCOSA TO RESPOND TO THE NUMEROUS MESSAGES SENT TO THEM ABOUT MY LAST REMAINING CHRISTMAS GIFT WHICH IS YET TO ARRIVE! IT IS ONLY GOURMET POPCORN, BUT IT WAS ORDERED AND HAS BY NOW BEEN PAID FOR BUT STILL ONE OF THE TWO IS MISSING. I HAVE ASKED AND ASKED AND ASKED FOR THIS ITEM TO BE INVESTIGATED AND SORTED OUT, IT WAS PART OF A LARGE ORDER THAT WAS HUGELY DELAYED, THEN DELIVERED WITH DAMAGED ITEMS, WRONG COLURS OF ITEMS SENT AND ITEMS THAT WERE OF VERY POOR QUALITY.
COME ON COCOSA WAKE UP AND SMELL THE RETAIL ENVIRONMENT, EVEN ONLINE SUPPLIES ARE FEELING THE CHILL OF REDUCING CUSTOMER NUMBERS. YOU WILL HAVE NONE IF YOU DON’T WAKE UP AND START DELIVERING SOME CUSTOMER SERVICE AND IT WILL BE ALL YOUR OWN DOING.

EITHER DELIVR MY PQID FOR GOURMET POPCORN OR RFUND MY CREDIT CARD. I DO NOT UNDER AN6 CIRCUMSTANCES WANT A VOUCHER OR STORE GIFT CARD I WANT MY CASH BACK. HAVE YOU HEARD OF THE TRADES DESCRIPTION ACT???

My parcel has been sent got told it would take 10 working days so it might not be here in time for xmas even though i ordered it the 1st week of decemebr fuming well ive been tracking the itme and the last two working days its not moved not updated still saying its at International transit been there since friday last update was sat its now the following tuesday and its not moved or if it has moved its not updating it what company is delivering it dpd dhl hermers which one so i can keep in contact with them plus it would be so much easier if you replied To my contact us part instead of coming here order number 28101906

I ordered 7 item all of which took a couple of months to receive them which I was aware of from previous reviews. The main problem was 4 of the items I received were damaged, 1) a body scrub the seal was Brocken so there was oil spilled all over the item, so I couldn’t give it with the body butter I had bought as a Christmas for a friend. I didn’t report this item, as I thought it would be a one off. However, The second parcel arrived Saturday which was 2 defusers and a candle, both defusers had leaked out. one bottle only had half of its contents left. The second oil defusers had also leaked. The oil went through all the packaging including a candle which was in the same box, all three items were presents again for Christmas and are unusable so a complete waste of money! There is no way of getting in touch with the company, I have left messages on their site and received no response. I would stay well clear of this company as customer services is NIL and I have wasted money on items I cannot use and have no comeback. A very disappointed customer.

Absolutely awful... what customer service? None!!! Ordered November stated shipped 1st Dec goods not even in UK yet. No response from my account/contact us query. Quick to take the money and send a goods despatched email but then don't actually send the goods! Good job paid thru PayPal will be opening dispute. Christmas present so VERY disappointed not to receive it.

This company has really deteriorated. I had previously posted positive reviews about them, but now wish I could retract it.
My last order is showing as delivered and signed for by a member of my household; I live alone and was at work on the day of 'delivery'. I still have not received the package. I have contacted Cocosa numerous times about the missing order and have received no reply. It seems there is no one in their customer service department. The courier company is equally useless, they insist a delivery was made and only Cocosa can instigate an investigation, but Cocosa is not responding to contacts on their website. It appears the only part of Cocosa that's functioning is the department that collects and chases payments.

I am trying to get credit for a damaged pair of earrings. When I try and send a picture the emails bounce back due to a full mail box. When I write messages nobody comes back to me. I am fed up and disgusted with the service.there is no phone number to actually speak to a human. I have left mine on a message and still nobody has replied. I think once I get my credit I will delete the app and never use Cocosa again

HOrder 3 products for Xmas presents on 3 Nov and they were due by 1st December. By 13th they are STILL not here and appear to still be in the US. I have messaged twice and received no response. What kind of business are you running Cocosa. Service is appalling and customer service equally as bad. Thankfully I’ve also paid via PayPal and so will be seeking to have my money returned if I do not have the issue resolved within 24hrs. My tracking number is: 8859584388866488

I still haven’t had a response from customer services and your tracking system is still showing it’s in the US.

I’ve been trying to change the delivery address on my order and have sent emails through contact us with no one responding. My order number 28164957. Courier company says Cocosa has to contact them to change addresss. I need this as it’s a christmas present and I’m leaving the country on Monday for a holiday. Frustrating that they is other way to contact customer services.

Waiting on a presents which has been stuck in LAX for the past week. Gave them 5 buisness day bs. One reply from Cocosa then nothing from my recent messages. Good job I used PayPal. Will open a dispute and get my money back if it doesn’t come by the 16th. Would not recommend, just a dressed up version of groupon. DO NOT USE!!! Cheers Satvia!!

Ordered on the 29th October. Tracking says shipped on the 10th Nov but no further status updates.
I contacted company on the 4th Dec. They responded on 5th saying are investigating. No further contact.
I contacted on the 10th and again today ( as they have failed to respond within their 1 working day commitment) . I have asked for a full refund as it seems blatantly obvious I am not going to receive the goods I have paid for - no response to either communications .
Over a week to make any investigation is more than enough. Respond to me and pay back my money
Linda

CUSTOMER SERVICE NON EXISTENT !
Order number..27987495.
paid on 25th November,Stock arrived 30th November, estimated delivery 6th..9th..December,No Goods , Will not reply to emails. APPALLING!!!

Hello. I have just received a message via messenger that a refund is going to be initiated today so why was I told this had already be done. I would like the money returned to my bank immediately. The amount is £31.40 or I will be forced to take this further. Order number is 27748929

Ordered several items as Christmas gifts delivery date given 30th November to 5th of December..no replies to emails and the tracking number does not work!...whats going on???