Cocosa Arvostelua 

I have used them several times. The products have always been good, HOWEVER the delivery is not. The estimated time frame has been significantly exceeded for all but two orders. My current order is by far the worst. Ordered 23rd of December, their site said stock arrived 3rd of Jan. I contacted them 4 weeks ago and was told it would be packed and dispatched in the next day or two. Still showing as not packed. No updates, no communication as to any issues. I am in sales and if I didn’t set the correct expectations and did not update customers I would have none. As much as I love the products highly unlikely to use or recommend again. Just for their reference communication is key!! Even an automatic email update to customers when there are delays. Setting the correct expectations from the beginning. Under promising and over performing. As Apple say surprise and delight, exceed expectations. These are all things that would avoid so many of the issues you have.

One star is too generous. Immediately after I posted a bad review on here, I received an reply via this site saying my order had been dispatched from the US. Approximately a week has now passed so I decided to try to track the parcel.
The site rejected to email/password combination so I hit the tab to reset the password and received a message saying that an email had been sent telling me how to reset. Some two hours have now passed and it has not arrived. A second attempt also failed.
I then decided to try to email the email address that originally acknowledged receipt of my order only to receive an automated reply telling me that the message had not been forwarded.
So again I have no way of contacting the company. How can any company that puts customer satisfaction anywhere on it's priority list (never mind at the top) leave the customer with no way of contacting it.
Perhaps I will have some sort of response after this review. Steer clear is my advice based upon my experience.

I am having to resort to writing another review on this page due to the incompetence of the staff at cocosa. I was told that they were opening an investigation with Hermes and I had to wait until it was complete so I could get a refund. Fair enough, so I’ve waited now to be told they have received a reply from Hermes and I will need to contact Hermes. I have already contacted Hermes who have told me the parcel has been lost and I will need to contact cocosa for a refund.

I am absolutely appalled, this company is an absolute scam and are doing everything they can not to refund me my money.

Hello my order number is 28373798,

I just received my final parcel from this large order. I placed my order on 12 January and only received the final parcel on 9th February! I would like to return items as they are not suitable and looks different to the image on your website. However I am finding it all very difficult to process the refund. Can you send me a returns address and I will write down each returns item manually. I find your website very frustrating to use and probably won’t use it again.

Please can someone get back to me ASAP.

Regards, Sheuneen.

Have received most of my items that I have ordered from them and most of them ok. One or two glitches... hermes is crap... they conveniently lost a parcel, they’re famous for that, yet I had to chase it up, eventually I was refunded. On another occasion I ordered a designer dress as a gift for a baby, it came two days before Xmas!! The. Upon checking I see it’s actialy a tshirt that I was horrendously overcharged for, I didn’t even have the chance to return it as it was a gift and I’d waited for longer than the stated time period. I had to buy an item to go with it and send it onto the recipient. When contacting them they offered a partial refund, I’d have been happy with that if they hadn’t come back with 5% of the original price... I refused, their final offer was 20% and having already sent it on I had no choice but to accept. Appalling really, I really like this site and their products, the ourpay option is fantastic, but all of a sudden not working!! Makes me reluctant to hand money over without it.... it could be really good, but there are some things that need a major shake up. Don’t part with your cash till you know exactly what you’re buying, I was mis sold a product and they don’t even have the decency to come back with a reasonable offer. Hit & miss really.

Bargains galore!!

I begrudge giving them 1 star because they do not deserve any. I have already left a rating on here, tweeted and left messages which Cocosa have ignored so BE WARNED if you order anything off this site. They did respond on 27 January saying that the item would be with me on 29 January but so far I have received nothing from them nor any further communication. Rubbish service. They do not have a telephone number which I find dodgy. I will carry on putting this company down until it gives me my money back because I do not believe they have that product for sale which I have paid for. There is so much on their site with massive discounts and I am beginning to wonder if it is all a scam.

Awful company. Do not buy from this site. Placed an order on 28 Oct 18 with delivery due between 10-13 Nov 18. Order didn't turn up ontil 3 Dec 18 with no explantion why. In which time I placed a claim through my credit card company for goods not received which they refunded. After this and the slippers finally arriving, i retunred them immediately, receiving an email from Cocosa on 10 Dec 18 saying they have received my return and will process a refunded "soon". When the credit card company have tried to claim the money back from Cocosa, they were informed that they have refunded me and the case is closed. They have NOT refunded me 2 months later and now i'm about to be charged again through my credit card company. Have contacted them twice this month with no reply. At my wits end and about to lose £70 because of this awful company. So again - DO NOT USE THIS COMPANY!!!

Love this site, although it's not very good for my bank balance!

My order took nearly three weeks longer than expected to arrive; however, when it finally came, the items were well packaged and of good quality.

Still awaitng my refund from a return- for some reason my email disclosing the items that i was not refunded has magically disappeared in the contact us thread.

Ordered Emu sheepskin boots for a great price a these were delivered within suggested time period.

Only lost a star because second item is past delivery estimate and not sure on when it will be delivered.

If your not in a hurry for your items then worth it for the great prices.

I placed an order on 10/11/18 09:10 AM
Order Number: 27755959

This has been ongoing for over one month!

I notified Cocosa of my lost items on the 3rd January.

I didn’t get a response and I had to email them again on the 12th January.

15th January, I received an email from Cocosa asking me to confirm the order number, which I had already confirmed on my initial email.

18th January, I received a message saying: “Thank you for getting in touch,
I do sincerely apologise that you are without your order.
I have lodged an enquiry today with Hermes regarding the orders consignment number 9323517388718782 & 9323517388718683.
Please note, my investigations with Hermes may take up to 5 business days to conclude
As soon as a conclusion has been reached, I will contact you to advise on the outcome of the investigation.

Following cocosa’s correspondence dated 25th January 2019, they said:
“My investigation for consignment [9323517388718683] has now been concluded. Unfortunately Hermes have been unable to confirm the whereabouts of your parcel and due to the time frame that has now elapsed, it has been considered lost. “

It was stated that I should allow 3-5 business days for my funds to appear back in my account. It’s now over 5working days gone,
I have checked my account and realised I only received a refund of £90.20.

The following items have still not been refunded which were all part of the order. I don’t understand how one can only address parts of the order despite sending several email to explain the breakdown of what had gone missing. Cocosa should also have these details on their system.

Gucci Women's GG0325SA-002 57mm Sunglasses
£194.00

Ranforce Double Quilt Cover Set Powder Grey Fuchsia x2
*only one of this was refunded and I had paid for 2sets.
£59.20

Total outstanding refund of £253.20

I have always forgiven cocosa for multiple blunders. However i have been battling with them since October 2018. I placed an order, got charged about 250 pounds and also 10 pounds for the year long unlimited delivery option. I have till date not received a confirmation. I have contacted customer service several times via the site (as this is the only option), and, just keep getting told my order did not go through. I finally managed to get an email address to send proof, and i have now been waiting almost 2 weeks for a response. Absolutely disgraceful!!!

Unacceptable service - well there is no customer service! No phone number to call. No live chat. No replies to messages sent on the website or emails sent to their email addresses!. This is not legit! How do i get my order?

Update:
I do not have an account. Just like the previous reviews here, your site doesn't let us sign up because it thinks our email is already registered. Except that I have no account on cocosa. So I still have no update on where my order is. Please provide me a contact number or email me directly on my registered email address. There is no way for me to check your responses through this account you mention.

Further update:
I have finally figured out how to use your system. It needs a proper technical overhaul. One has to login using the login with Facebook option as a first time user - no other option works. Once logged in with Facebook profile (I don't like it because it shares my FB profile that I shouldn't have to) I can set a password in my account details. I can now see where the parcel went and who signed for it. I will now go and track it down. You folks need to seriously upgrade your tech and for customers to contact you more easily. This is too painful.

Customer service doesn’t exist. Literally! No phone number to call. No live chat. No replies to messages sent on the website nor through Facebook. Nothing. I wonder if it’s actually legal to run online store without customer service. Anyway, it’s definitely disgraceful.

good afternoon,im still waiting for your team member to contact with me from last week...

In all my years of using the internet, I have never had such a maddening, frustrating experience as I have just had with Cocosa. I made a purchase from them this morning without being asked to establish a password. I then noticed, when I received the order confirmation, that the town was missing from the delivery address for my purchase, although I had included it when filling out the delivery information. So I attempted to sign in and request that the town be added to the address, only to find that when I signed in I was asked for a password I had never established, and then was told I could not register with Cocosa because my email was already registered! As I could not get a message to them that way, I tried replying to the email confirming my order, explaining the problem, and got a message in return informing me that it was a no-reply emai and I had to contact them via my account -- which of course I could not do, as I had no password. So in desperation I registered using my alternative email address, and even gave a different first name, lest I be told I already had an account! But having written a long message on the Contact Us form, explaining the problem, when I pressed Send at the bottom of the message, nothing at all happened -- I waited a few minutes, tried again, and then again, and the message simply did not go off. I have very little hope that I will ever receive my item, and as I am a professional journalist I am thinking of writing an article about the whole preposterous experience for a magazine or newspaper -- I will make it humourous, but I will also try to save others from this sort of frustration