Cocosa Arvostelua 

MY ORDERS

You guys changed the website and you did not tell us. I have 3 pending orders that I paid for. Could you please tell me what is happening.
order numbers:
29151611
29167192
29244688

Regards,

TONNY

Hi

I am still waiting for a refund on order numbers 28957535 and 29025987. I was shocked to find out this morning that Cocosa no longer exists and I don't have access to my Cocosa account and their customer service. I have been waiting for a refund for over 2 weeks and now with no ways to contact their customer service anymore.

Can you let me know when should I expect the refund?

Thanks
Catalina

I ordered something about 7 weeks ago which has 'disappeared' I have not been able to get an answer, a refund or anything and now they are Brandalley. It is really really crap.

I have no knowledge of this company other that I am getting emails from them which are filtered by my Gmail account and go straight into my spam box. where I delete them unread. I have no idea who the company are but wish the emails would stop. Anyone know who they are?

I'm so angry. My first experience with cocosa was bad one, I purchased face cream which end up to be fake with black uncknown substance in it. Cocosa reply was that some companies they are dealing with can not be confirmed as genuine. After I decide to give them another chance and I was happy with my orders until now. My last order has been lost by Hermes. I have contacted Hermes and they ask me to contact cocosa so they can resolve this issue. For the last 5 days I have sent 5 email asking cocosa to contact me with no reply.

It's out of order how this company ignoring their customers.

Can someone from cocosa contact me ASAP.

Thank you.

Cocosa taken over by BrandAlley!
I’ve been messed around since 30/4/19 on a refund for a bag which in way shape or form represented a Mulberry.
How clever of them to delay and delay and now it looks like my refund won’t be honoured. Underhanded Business. I definitely will not be using Brand Alley. Be careful!

I purchase some towels via cocosa, never got them, emailed customer sercice and they said i would get an immediate refund. This is over 2wks. I go online today to track the progress and cocosa doesnt exist anymore. I can not access my account or anything, keeps directing me to brandalley. I feel robbed. I keep emailing the email contact for cocosa and its like contacting a ghost. This year 2019 i have been a victim of robbery by companies like cocosa and individual and this is becoming frustrating.. i want and demand my refund.

I have been waiting for my refund for for the derma roller also the cream 27128597 despite contacting on number of occasions times still waiting for the refund nobody answers the phone to customer service is very slow. I have contacted them so many times also waiting for my order and still not here I want my refund but they won’t give also can’t check my order as it won’t let me I have contacted Cocosa number of times but no response

I bought a nice watch which came on time. Very happy with this company. It was my first time purchase.

I have bought a Samsung s9+ since 03.04.19 which was meant to be delivered on the 28.04.19 still haven't go it nobody from cocosa is saying anything to me considering how many times I have sent them a message I'm asking them to even refund my money yet nobody is responding to me very bad customer service

I have bought Silvio tossi bag at 91% sale cost
I don’t think the product even worth 1/4 of the cost even after the 91% discount applied
It looks like cheating people through online portal where you can’t measure the value of the product
Postage and returning cost are high purposefully to avoid return the product
It doesn’t look like a genuine business

I unsubscribed 10x times already and I still get their newsletters. THEY ARE REALLY ANNOYING!

UNSUBSCRIBE ME PLEASE!!!:)

After my last review, I was informed that my refund will be in my card by 2weeks ago. Yet I have not received the refund. Cocosa is now holding onto their product and my money. It was said that the refund was processed on the 1st of May. Till date no refund. This is just not right. Am very sceptical of purchasing from them now and would advice anyone not to

Am totally frustrated with this retailer and doubt whether I will use them again. Have bought a few items from them some were okay others worth the price paid but would question the true value. However I received a delivery that was damaged two bottles of liquid were leaking badly, I supplied photographic evidence and a description, invoice etc to the company. They responded that I could have a 50% refund on the damaged items or if I wanted a full refund I was to return the items. As the items were leaking badly it was totally impractical to return them unless I emptied the bottles first. I accepted the refund. It has not been paid. On querying why I have been given a complete run around - having to supply the evidence of damage again and then being told they can't ascertain what products I am referring to. I feel they are trying to get out of their obligations I am furious. This is the first time I have ever returned anything and it will be the last the customer service is deplorable. BEWARE

it is now 9th June the refund I was promised on 6th MAY has STILL NOT MATERIALIZED disgraceful

The company charged £5 per order for delivery... yet placed all of my orders into one parcel. These were small charms so were not bulky items. They charged me two lots of postage yet put the orders into the same small envelope.

This happened to me on three separate occasions. When I asked for a refund of the postage - given they used only one envelope but charged two lots of postage, I received the following response:

'Cocosa uses a number of delivery partners and courier services depending on which warehouse your order is coming from, and where you live.

When stock from different suppliers is made available in the same warehouse, at the same time - we may consolidate orders where possible. This means that in some instances, you may receive different orders together in the same parcel. For these orders, the shipping and handling charges will remain unaltered as this fee not only covers the cost of dispatch, but the preparation of the order as well.

If you require any further assistance, please be sure to let me know.'

Yes - I do need further assistance - I want the savings you made by consolidating my orders to be passed back to me via a refund of the overcharged postage.

I have ordered perhaps 100 items over the years from Cocosa. I am delighted with their service. Sometimes an order was delayed or even out of stock. So what...? I don't understand the DRAMA that some of you are causing here. Like small children having a tantrum...whaaaa!!! whaaa!!!! I haven't got my instant gratification! Let's have a fit!

Calm your tits down! Also, why complain about the item you have ordered, if it's not Cocosa making them? It's as silly as blaming JustEat for the taste of the food they delivered!

There is a very easy system to monitor all your orders with Cocosa and, once they are dispatched, you can even follow their way through different countries. There is a contact link where you can cancel your order (I cancel everything that was not dispatched within a month). There is no reply over the weekend, but you'll get a reply on Monday, it's not the end of the world! You should also be polite and patient...you are screaming at people, not robots!

I have returned (in "My Returns") and cancelled (in "Contact us") numerous items, and always got the refund to my card within the (usual) 2 weeks, or my future ourpay payments were cancelled. The items may come from Australia and US, but they are returned to an UK address, using Collect+, tracking including. Yes, you pay for it, as you should!

Hidden gem of a website. Loads of items that you won't find anyone else wearing. Great value.

i have still glt 2 parcels to wait on over a month and a half now,, and still have not received it, very angry anf will never be ordering from this website again.