CM.com Arvostelua 104

Contract opgezegd; zakelijk sms. Tsja, dat kan. Maar, er staat nog een saldo. CM zegt gewoon "dat houden we".
Dat is feitelijk diefstal. De saldo-deposits zijn immers stortingen op een eigen account balance omdat je vooraf de SMS moet betalen, ALS je ze gebruikt. Maar er is geen reden dat saldo te houden als je stopt met de dienst. Gewoon een creditnota zou normaal zijn. Bij navraag aan diverse mail adressen in vriendelijke bewoordingen krijg je geen enkele reply. Customer service kennen ze dus ook niet, ze negeren gewoon alles. Tsja, ik zie >100 ratings en een 1,3 gemiddeld ...nou ik weet wel waarom. Wees gewaarschuwd, koop je diensten elders in.

Staat er plotseling een incasso van cm.com aangemeld op mijn bankrekening waar ik niets van weet. Onbegrijpelijk. Gelukkig heb ik een blok op niet door mij aangemelde incasso's. MALAFIDE bedrijf.

Het platform heeft duidelijk problemen, maar de klantendienst luistert en lost ze in sneltempo op.
Dat is een zeldzaamheid tegenwoordig, waarvoor dank.

Oplichters schrijven geld af van je telefoonnummer, en maken daar gelijk drie abonnementen van. En hoe ze dat gedaan hebben ben ik nog niet achter maar wees gewaarschuwd.

If could give 0 stars, I absolutely would. Their service is the worst. I don't know where to begin. The only thing I can say is, STAY AWAY!!! If you can find another carrier, rather go there, even if the cost is much higher. This is just BAD for business!

Our company was looking for a state-of-the-art RAG-based chatbot and contacted CM.com, as they position themselves as a market leader in conversational AI. During the sales process, their sales representative promised a proof of concept within six weeks. Based on these assurances, we signed a one-year contract, including a significant setup fee and a substantial monthly subscription fee.

Unfortunately, after a full year, the promised solution was never delivered in a usable form. The chatbot did not meet the agreed expectations and was not suitable for production use. As a result, the overall customer experience was extremely poor.

When we decided not to proceed further, this intention was apparently not communicated internally. CM.com now claims that the contract was automatically renewed for another year because it was not formally cancelled in time. Since then, the company has been largely unresponsive, leaving us no option but to escalate this as a legal matter.

Based on our experience, I would strongly advise others to proceed with caution and thoroughly validate delivery capabilities before committing. There are alternative providers in the market with stronger execution and clearer accountability.

Totally agree with others re Stone Valley / Wannasee tickets. Tried to contact them since May 2025 and got no joy. Would give ZERO stars if possible. Wish I'd booked through another company as they seem to have honoured ticket holders or offered alternatives whereas CM have just fobbed me and others with a "not me, guv!" attitude. I will NEVER book through these charlatans again! DON'T BUY FROM CM!!!

An absolute shambles of a company, bought tickets for Stone Valley Midland's festival, Which was cancelled shortly before it was due to be held. Contacted CM.com & was told to contact Wannasee, which I did but received no reply as they'd gone into liquidation. Basically I was passed from pillar to post. Do yourself a favour, don't buy any tickets for an event,that uses the CM.com ticketing platform . Stick to a reputable outfit like Skiddle, who actually care about their customers

We signed a contract to send customer support messages via "our" phone number via WhatsApp Business.
We then decided to stop using CM.com services and wanted to send messages to our customers independently without going through CM.com, but this was no longer possible because they had linked their credit line to our WhatsApp Business service.
When we requested cancellation and the associated credit line to be removed, they replied that they would not remove the credit line until the contract expired.
In this way, they held our number hostage for four months, preventing us from becoming independent or switching to another provider.
Unfair and dishonest.
Be careful, don't trust them.

Net een belletje gekregen van 010-3180651 dat volgens ACM op naam staat van CM.COM. Werd na melden van mijn naam niets gezegd, direct opgehangen. Bij terugbellen krijg je een slecht bandje in het Engels. Wat zijn dit voor praktijken? STOP HIERMEE!!!!

Ik kocht een ticket bij hun met een verzekering er bij. Vervolgens blijkt het dat er allemaal addertjes zijn bij die verzekering en dat het gewoon een dikke scam is en dat je in echt 99.99% van de gevallen geen aanspraak kan maken. Ik had zelfs een doktersverklaring en toen kon ik geen geld terugkrijgen omdat ik een paar uur te laat was. Bitches.

I sold my ticket via TicketSwap and then tried to sell my locker ticket as well. That turned out to be impossible, even though it was indicated at the time of purchase that this would be possible. After multiple back-and-forth emails with customer service, I received a weak response and ultimately no solution. Apparently, their policy is “figure it out yourself,” but they don’t communicate this clearly. Because of this experience, I won’t be booking a locker in advance again and will assume it can be sorted on the day itself.

Eline from customer service told me to redo an order as my order didn't go through and that I will automatically get my money back.
I then redid my order while waiting to get my money back.
In the meanwhile, my first order magically went through. Which made me have an unwanted extra order.
After asking explanation and a refund on the previously assumed miss order. Eline told me that she couldn't do anything and never took any responsibility on it, even though I came to ask her for help on the first place and just followed her guidelines..

Do not buy tickets through this company! I bought a ticket for an event in Ibiza on 17th Sept, event was on 26th Sept. Never received a confirmation email and no ticket … been chasing them through a chatbot support contact going round in circles - ends with we can’t give you a refund! Wouldn’t touch these again with a barge pole!

The festival I booked tickets for had gone bankrupt because wannasee had taken everyone’s money and then messed everyone about, I asked for my money back and they said no basically… THANK GOD for Skiddle because out of there own back they gave us £150 credit to get another festival ticket which I really appreciate because otherwise I would’ve wasted money on a greedy company that doesn’t give a crap about it’s customers! DONT BUY OFF WANNASEE!!!! Look up who you buy tickets off and their reputation!!

Heb helemaal nog geen ervaring met dit bedrijf....🤔 vandaar dat ik het in het midden laat🤨

Maar ik lees vooral de review's en bekijk vooral de polariteit😇 en dat bevestigd weer eens de staat van de kortzichtigheid sommige mensen😒👍
Op basis van wat ik eruit opmaak durf ik iig. wel een gok met ze te nemen🤗

Via de belfabriek.nl ben ik erachter gekomen dat ik tientallen keren ben gebeld door CM.com. Echt irritant. Ze zeggen niet wie ze zijn, en iedere keer word je verzocht om terug te bellen zonder dat je een relatie met dit bedrijf hebt (cold calling dus). Ze hebben duizenden lijnen, dus als je de ene blokkeert, bellen ze de volgende keer met een ander nummer. Hier moet echt een keer een ACM-onderzoek naar gedaan worden.

This site interface is terrible, their withdrawal process smells suspicious, and they won't allow me withdraw. I'm going to delete this nonsense. REMAIN AWAY! I applaud Conquaero co well-organized workflow and outstanding customer service in handling my verdict submission, which allowed for a smooth and competent resolution of my reimbursement issues.

Diese Firma hat vom Konto meiner minderjährigen Tochter regelmäßig ungerechtfertigt Geld abgebucht auf iein Konto in Holland. Betrugsanzeige ist in Bearbeitung

I accidentally purchased tickets for the wrong day and followed all instructions from CM Ticketing to correct it. I bought new tickets, emailed both reference numbers—and then heard nothing back.

Due to the lack of response, I decided to sell the original tickets via TicketSwap. Suddenly, CM Ticketing initiated a refund without consulting me or considering that some tickets had already been resold. No effort was made to listen to the customer or avoid complications for those who bought tickets via TicketSwap.

Even parking tickets I intended to use have been canceled. The entire process was chaotic, stressful, and poorly managed.

Advice to CM Ticketing: Respect your customers, communicate clearly, and don’t take action without proper coordination.