Clocks and Colours Arvostelua 

361
TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I ordered a wallet chain and a bracelet and found the bracelet was too small. After emailing their customer support they directed with a link for an exchange and provided free shipping. I waited about... Näytä lisää

Saanut 5/5 tähteä

I cannot say enough about Clocks & Colours as a company. Their products are awesome and very well made, and the best part is they stand by them as they all carry a warranty. My sterling silver brace... Näytä lisää

Saanut 1/5 tähteä

I ordered a 4mm rope chain from for this company and the chain itself don’t even measure 3mm. I think they just expect their customers to not even notice since probably most of them are naive and don’... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Have purchased multiple items from the shop , every time the tracking and updates are on point . Once there was a warranty issue that was handled super nicely and quickly , considering the time zone... Näytä lisää

Yrityksen tiedot

  1. Kultasepänliike

Erilaisten ulkoisten lähteiden tuottama tieto

Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

361 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 81 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(361)

64 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Honest C&C review

I’ve been buying from C&C for a while now and have honestly never had any issues. They are always quick to respond to any inquiries I have and they are alway resolved promptly.
The quality of their products are stellar and honestly feel that the photos don’t do them justice. If anyone is looking for any jewelry eithe by online sales or their storefront, you won’t be disappointed.

21. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

High quality and quick help.

I’ve bought a couple rings from this company, both are high quality. I recently had to return a piece and when the return process wasn’t working, the company was very quick to respond to my emails and help.

4. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best in class hands down

I made my first purchase on C&C alittle over a year ago when I was looking for a pendant, I've made multiple orders since for my self or gifts . Shipping has always been fast , a couple of the items I got did not fit right, using the return / exchange system for the correct size was very user friendly and easy. The few times I've needed to contact support directly has been fast and helpful .
For silver C&C is the only company I've used the last 12 months , not for lack of looking elsewhere but for that style of silver jewelry there really is not anywhere that I've seen that does it better right now .

21. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

By far the best company that I have…

By far the best company that I have bought from. Everything that I have bought from C&C has been amazing. They have the best customer support I’ve ever dealt with. They’re quick to respond and quick to resolve problems. I made a mess out of some orders and they fixed it no problem. Finding good customer service is about impossible to find nowadays so I very much appreciate C&C and their generosity.

15. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

"CLASSYBADASSERY"

"CLASSYBADASSERY" is the word I use to describe Clocks & Colours. I have several rings, chains and pendants from them and while all of the merchandise is wicked quality so is their service. I had a delivery issue that was the fault of Canada Post dropping the ball (not Clocks & Colours) and within an email asking about resending my item I was contacted by their customer service then personally by 2 other actual people offering to help fix whatever had happened. They literally all jump up to help immediately..... who the hell does that anymore?? Lots of copycat places to get other way less cool jewlery of who knows what quality.... Just get eveything you want from Clocks & Colours and be wicked impressed. Mic drop.

4. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Worth every penny

I have bought 2 necklace 2 rings & 1 bracelet. All of them immaculate quality and design.

Their support team that I had to contact in order to exchange size on the rings is extremely helpful and understanding. They replied immediately to my emails and were very professional.

7. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing Experience

Didn't think twice when I saw the Lamb of God collab was back and ordered one of the rings. I misspelled my e-mail address on my order, so I reached out to their support team and my issue was solved within minutes. Just got the ring today and it's absolutely perfect. Amazing experience overall and I'll definitely continue buying from them.

5. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

sunglasses refund.

Made a purchase on some sunglasses. However I read the index 1.59 as the polarized type instead of prescription.
When the email came through on the type of prescription request. I realized that I had made a mistake on the purchase.
C&C was on it immediately and processed a refund on my request.
It came back through the following day with no issues.
Very prompt and helpful customer service.
Will most definitely continue to shop.

3. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic experience

I’ve purchased countless items from this online store. From everyday carry stuff to truly amazing rings, bracelets and pendants…not once have I ever been disappointed by the quality of their items nor by their shipment delays which are extraordinarily fast (not to mention their staff).
Thank you to C&C for your dedicated hard work, your craftsmanship and your passion which provide us with amazing models over and over again.

1. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Love these guys

Love these guys, unique and quality stuff, sales every now and then, support is wonderful, responds in like 5 minutes.

23. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I’ve made several purchase recently…

I’ve made several purchase recently with Clocks and Colours and had to deal with customer services (Ryan and Sloane) for some reasons and I must say those guys were awesome. Fast responses, personalized service, polite and caring. They took the time to understand my problematics. They were truly exceptional from start to finish. Clocks and Colours is amazing and quality products, awesome customer services. 5 stars well deserved

27. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Prompt response and quick resolution

With Clocks and colours you get the vibe from from the start that they are an honest, no BS brand. Much like everyone else, I made a mistake with a payment option when I placed my order. After I sent my concern to the help email for C&C, i got a super quick response which lead to my resolution all within no more than 20min. Love these guys and I truly trust them and their team.

18. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Be Careful of Hidden Charges

Be careful about surprise charges from Clocks and Colors that are not disclosed on their checkout page.

In addition to US customs charges of over $50 that were not mentioned anywhere, they also required that I take off work to be home to receive the package.

Both of these are significant issues that should have been disclosed on their checkout page BEFORE I ordered.

Customer service claims I should have checked out their “Help” section prior to ordering and I would have been able to find information about the customs charges there. Who is going to look at a help section prior to ordering or until they need help with something.

Secondly, even the help section wouldn’t have solved the problem of me having to choose between staying home from work to receive their package or driving half hour to pick it up at UPS.

Ordering from clocks and colors was easy. But the service after order was nothing short of a big hassle.

1. marraskuuta 2023
Oma-aloitteinen arvostelu
Clocks and Colours-logo

Vastaus yritykseltä Clocks and Colours

Hello Robert,

Clocks and Colours will never charge any of our customers without their expressed permission. There are no hidden fees. All fees are displayed at checkout.

We understand that you contacted us because you refused to pay taxes and duties on your recent order purchased online and shipped to the USA. Being charged duties when ordering from across international borders is a common occurrence with international online shopping, and we kindly explained to you that we are not responsible for incurring or paying for those charges as is clear in our online policies. Our Help Centre is there to proactively assist customers who are conscientious of their online spending, along with our 24/7 available customer support team.

Customs fees are a charge that we do not benefit from, which cannot always be predicted when they will be incurred. We did our best to help you despite your demeanour and in the end, we provided you with the full refund that you are entitled to once your refused package was returned to our warehouse.

We also would never imply that any of our customers need to take time off of work or travel extensive distances to obtain their packages. We are not aware of everyone's personal circumstances, and it's each customer's responsibility to determine how and if their schedule can accommodate the schedule of receiving their package. We ship directly to the address provided by every customer at checkout.

We're always prepared to provide each and every customer with the best value for their money spent. We work to provide timely and accommodating solutions in any and all possible support situations subject to our policies, procedures and capabilities. We hope that you'll shop with us again in the future. If you ever need further support, you can reach our online support team at info@clocksandcolours.com

Saanut 5/5 tähteä

Customer for life!

I have bought several pieces from Clocks and Colours. The craftsmanship and detail in their work is hands down the best I have seen. My boyfriend is very particular about what he wears and has never been disappointed with any piece I have purchased for him. There has been a handful of times I have had to reach out to customer service, they are always quick to respond to any questions I have or resolve any issues.

17. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Customer service is legit phenomenal

Customer service is legit phenomenal. Placed an order; however, my old address was still in their system as ship to. Wrote a quick email for help and they resolved it within like 5 minutes of the original order. Awesome produce, awesome support!

17. marraskuuta 2023
Oma-aloitteinen arvostelu

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