Clarkes Estates Arvostelua 

302
•
TrustScore 5/5 tähteä

4,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Clark’s were very helpful with the sale of my house. They were very knowledgeable of the local market and help me get the best possible price . They were very good with their communication regarding v... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

A big thank you to all at Clarkes, Paul, Paula,Molly,Nigel and Linda, a very professional service from beginning to end, every staff member was so friendly and professional nothing was to much trouble... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Clarkes estate agent is excellent. Paul leads a fantastic team all of whom are professional in their approach, knowledgeable of their market and very approachable in their manner. My sales process... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Excellent experience. From first meeting Nigel, then the whole team, we had a feeling we had chosen the right agent. The whole process of selling our house was made as stress free as possible. We w... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kiinteistönvälittäjät

Erilaisten ulkoisten lähteiden tuottama tieto

Clarkes was formed in 2006 by Paul Clarke, after some years working for a large ‘corporate’ estate agency chain. It was clear to Paul that there was a better way of providing great service to customers, that put the customer first and was truly an estate agent you could recommend to your friends and family. Clarkes offers its clients the very best of both worlds. A locally based company with highly experienced staff plus a state of the art on-line system – My Property File. Providing our clients with total transparency and convenience, 24/7. You don’t have to choose between an old fashioned ‘High Street’ agent and an anonymous ‘On-line agent’ who might promise the earth but won’t deliver it – with Clarkes you get tremendous service, the very best local expertise and 21st century technology.


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

302 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(302)

21 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Service Provider/Contractor Beware

I was asked by Clarkes Estates (Ashley Wilson) to supply my services to them.
My services were to resolve TV & Satellite signal reception issues at a block of flats that they manage at Horsham, West Sussex.
From the onset of my dealings with Ashley (and his colleague Christina) of Clarkes Estates. Communications for the organisation of my initial service visit and subsequent services provided were absolutely non existent. Emails ignored, promised return telephone calls, never received.
Most importantly, payment was not received on time. Chased, only to be told" Yes it will be paid today" multiple times. Three weeks later from chase up for payment, payment was finally received!
Would not recommend as a service provider/contractor for anyone to work for Clarkes. I will not provide my services to them due to the awful experiences. I feel other contractors should be aware that they may well experience the same issues I have. I cannot be an isolated case.

2. elokuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Hello Paul.

Given that Clarkes is your customer, and you are a contractor that is delivering services to a Clarkes client, this review is entirely back to front.

My colleague was explicitly clear with you that the use of clients funds is subject to the normal client accounting rules and practices. Part of this is a security process to verify your bank account details before payment is actually sent.

Your invoice was approved for payment immediately as promised. You then failed, on multiple occasions to engage with the people who called you to verify the details of your bank account. This process is used to safeguard our customers and you, from the common problem of email interception and bank account details being manipulated by fraudsters to steal your money.

Ashley has done exactly what he said he would do, and when he said he would do it. In this matter, you have directly caused your own delay over the final release of payment. Further to that, you then continued to ignore the security process even after Ashley has discussed this with you and provided instructions to you as to how to resolve it. It really isn't hard - answer the call and talk to the accounts operative when they call you.

It is entirely inappropriate for you to complain about your own behaviour, let alone complain about it in a public forum.

Paul Clarke
Clarkes Estates

Saanut 5/5 tähteä

No worries buying

From start to finish always available and always very helpful would be happy to deal with again

20. heinäkuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you Graham.
Kind Regards
Paul

Saanut 5/5 tähteä

They marketed and sold a house

They marketed and sold a house, that was not particularly marketable. They found the right buyer.

3. heinäkuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you for your comments Barbara. This was indeed a challenging transaction and I thank you for the even-handed approach that you and your family have displayed.
Kind Regards
Paul

Saanut 5/5 tähteä

Experience of using this Estate Agent

Always keeping in touch and updating information as to the state of the sale.
Honest regarding the prospective buyers situation.
Pleasant agents to deal with.
Would recommend them and use them again.

28. kesäkuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you for sharing your experience Ian.
Kind Regards
Paul

Saanut 5/5 tähteä

Great service

Paul and his team were extremely helpful and knowledgeable in the process of selling our house, we had used Clarkes before when purchasing our home so we knew we were in good hands. In stressful times Clarkes helped us keep our sanity !! We can highly recommend Clarkes for super service.

14. kesäkuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you for your kind comments Stephen, and good luck in your new home.

Saanut 1/5 tähteä

STEER CLEAR

Be warned do not trust this company. We agreed to rent a garage and accepted their terms. We were promised a return call and copies of lease. Four days later a second applicant appears and we are asked to make an offer. The lack of professionalism and communication is beyond belief and this company should not be trading. I am a property professional with over sixty years’ experience and have never seen such incompetence. Avoid this company.

10. kesäkuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Anthony.

Thank you for your comments. I am sorry that you feel the way that you do.

First things - first. Having reviewed your comments and the case in detail, I acknowledge that the return call to you over your interest in renting the garage did not happen on the same day as I originally intended. For this, I readily provide to you an apology.

I cannot agree with anything else that you have said in your review.

You called to enquire about a garage, and during that discussion, you confirmed that you were prepared to take it. This also happened with other calls during the day, some of which occurred with my colleagues in the few minutes before we spoke.

Your interest, and that of others was correctly noted by the various team members and this was later passed to the owner for their consideration.

They made a decision to progress with one of the offers, and on this occasion, it wasn't you.

The documents you refer to above were application forms. Given the simplicity of a garage transaction, we spoke with the owner without insisting that they were completed, for we already had the required data from our telephone discussion. To be absolutely clear, at no point during our discussion did I offer to prepare a lease document; we will simply never go from initial phone call to signed lease in one step. The owner has to agree to accept an application.

It is also appropriate to note that as Lettings Agents we act on behalf of the owner, not the tenant.

It is clear that you are disappointed to have not have secured the garage and I support your disappointment and irritation in that experience. I do not though agree that this means Clarkes should not be trading, or that we are not professional, or that it is appropriate for you to post a review about it in the above manner.

Kind Regards
Paul

Saanut 5/5 tähteä

Megan and christina are very…

Megan and christina are very professional and very helpful throughout the process of our move
We thank them for all their help, and look forward to settling into our new house
Many thanks

20. toukokuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you for sharing Antonia
Kind Regards
Paul

Saanut 5/5 tähteä

Best customer service

Clarke & Co in Chadderton were amazing from start to finish. The customer service from Elaine and Jade was first class. They returned our calls promptly, kept us well informed and made the transition of selling and moving out as smooth as possible. We looked at other local estate agents who were rude, ignorant. If you want a first class service then we highly recommend Clarke & Co

12. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

My mother of 77 was a tenant for over…

My mother of 77 was a tenant for over four years with clarkes having no problem until given notice to end her tenancy .As we went to the office to speak about the trivial things they pick up on and wanted to my mum to pay out of her deposit £400 for all of the minor repairs .The staff member Christine who was find to be very rude and not very helpful and would not listen to anything we said .we felt we was banging our heads against the wall .It seem to me that they can take money without a good cause and you can't do anything about it .The law protects the letting shops and not the tenant so who ever moves in you have to understand that you can't do anything to the property as you will be bill for it at the end and you don't have a choice .So you will always as a tenant going to be out of pocket. If Christine treated us like humans and spoke to us and let us have a decent conversation and not one sided then things can be sorted out alot better for both parties .So in the end I will never let my mum go through this again or recommend your company to any one .I will tell people to stay away and never use you

19. maaliskuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you Kevin.

The views of you and your siblings have now been made independently on three duplicated reviews.

This is not the right forum to pedal a deposit dispute agenda (and especially one that isn't yet concluded).

I suggest that your family member will be better served by using the independent TDS arbitration service that has been created specifically to handle deposit disputes, and cease public criticism of the very people who are attempting to help your mum.

I have no more to add that has not already been said via email.

Kind Regards
Paul

Saanut 4/5 tähteä

5* Lettings Team

Being with Clarkes as tenants for 5 years now they have always been extremely helpful. With a recent move they helped us from our section 21, right through to moving into a new property, all within a short space of time. Thank you Lettings!

11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you for the share and saying so Hannah!
kind Regards
Paul

Saanut 5/5 tähteä

Phenomenal

Really efficient, always there with any query or question. The team are so friendly and really helped us in a stressful situation

18. tammikuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Hi Laura
Thank you very much for sharing your comments
Kind Regards
Paul

Saanut 5/5 tähteä

A great experience from start to…

A great experience from start to finish. Clarkes estate agents Lettings were very easy to deal with. Great communications all the way through. The viewing was on time and friendly as was the signing of the lease. A special thank you to Christina Murphy for putting up with all my enquiries and mistakes. Patience of a saint really helpful and professional but friendly all throughout the whole process.

6. tammikuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you for the comments Trevor
Kind Regards
Paul

Saanut 5/5 tähteä

Christina & the team have all been so...

Christina & the team have all been so friendly and helpful throughout the whole process. Relaxed but professional, and nothing is ever too much trouble. Thank you!

11. tammikuuta 2024
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you for Sharing Kay.
Kind Regards
Paul

Saanut 5/5 tähteä

Bungalow sale

From the moment we met Alex we were very impressed. He left the company and we were a little concerned about his replacement. How wrong we were. There is no way Rhiannon could have been any more helpful. Throughout the whole very strenuous and very lengthy process she has been exemplary. Nothing was too much trouble and she took a personal interest in our welfare due to the circumstances. We were kept fully in the picture so we could not ask for more. Many, many thanks.

6. joulukuuta 2023
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Thank you for sharing your comments. I will see that Rhiannon is recognised.
Kind Regards
Paul

Saanut 5/5 tähteä

Fantastic service from Rhiannon

Fantastic service from Rhiannon. She went over and above to keep us sane throughout the process of buying our new house.

Without Rhiannon’s help, navigating through the ups and downs of selling and buying our houses would have been so stressful.

We’d like to say a huge thank you for all her support.
Lou & Michelle

16. marraskuuta 2023
Oma-aloitteinen arvostelu
Clarkes Estates-logo

Vastaus yritykseltä Clarkes Estates

Hi Lou and Michelle, Thank you for sharing this. Rhiannon was delighted to have the feedback!
Kind Regards
Paul

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